Cloudlinx: The CX Experience
Wass, Kevin and MikeOn our show we discuss contact center services (CCaaS) and the companies, technologies, processes and people that impact the customer's experience with your contact center agents and your brand.
| Publishes | Infrequently | Episodes | 21 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Category | Technology | ||||
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Latest Episodes
This was one of the more rare conversations where you talk to a person and find out that you align with their beliefs and their values more and more as the conversations goes forward. In this episode Frank speaks with nobelbiz President Steve Bederm... more
In this episode we have a candid conversation with Donna Bailey-Baratto who is the VP of Customer Support Centres for Wajax. She speaks openly about the challenges in the CCAAS space and adopting it into her business model. Donna is a first time CC... more
This conversation features the boys speaking with Author, trainer and CX Enthusiast Charlotte Purvis. Charlotte stops by to discuss her new book; The Customer Communication Formula. The book condenses Charlotte's years of work in the CX field creat... more
In this episode the team at Cloudlinx have invited Ritch Caudill and Ric Kosiba from Sharpen with discuss ways in which their platform assists in improving your agents / enablers to better serve your clients. We will discuss how simply showing enabl... more
The team finally managed to convince Karen Bowman from UJET to join the podcast and discuss the capabilities of their platform. UJET was purpose built with the agent and client in mind with a particular focus on mobile ready technology for the conta... more
WE CONTINUE OUR CONVERSATION WITH JIM!
In this episode, Jim Santiago from the National Restaurant Association discusses what goes into a CCaaS migration. We will discuss all of the challenges and opportunities for success from the start of the d... more
In this episode, Jim Santiago from the National Restaurant Association discusses what goes into a CCaaS migration. We will discuss all of the challenges and opportunities for success from the start of the discovery and RFP process all the way throug... more
In a fresh new season of theCXexperience with Cloudlinx; Frank & Kevin have Matthew Saskin as a guest. Matthew is the VP of Customer Experience with Selligent a unique marketing automation tool that has been built to breakdown silos that exist withi... more
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Cloudlinx: The CX Experience launched 6 years ago and published 21 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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