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Artwork for Client Horror Stories

Client Horror Stories

Beloved by Clients
Real Estate
Leadership
Anchorage, United States
Client Management
Atlanta
Seattle, United States
Watson Lake, Canada
Customer Service
Digital Marketing
Preparation
FBI
Medical Device Industry
Franchise
Fraud In Hiring
E-Commerce
Techrescue LLC
Shopify
Dubai, United Arab Emirates
Nonprofit Organization
Office Politics

Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.

PublishesWeeklyEpisodes106Founded5 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for Client Horror Stories

Latest Episodes

Some client relationships start with red flags so bright you'd think they were impossible to miss. And yet—when you're young, hungry, and genuinely excited about what you do—it's easy to mistake chaos for ambition.

Twenty years ago, Chris Simental, ... more

Content Warning: This episode contains discussions of workplace sexual harassment and burnout. Listener discretion is advised.

Sira Laurel didn't enter the workforce with a safety net. She graduated in 2008—right as the financial crisis swallowed j... more

Today, we're joined by Lance Cayko—serial entrepreneur, award-winning architect, and co-founder of F9 Productions. He's here to share a client horror story that starts as a straightforward business deal and unravels into something far more sinister. more

Beth Trejo, CEO & Co-Founder of Chatterkick, has a horror story—but it's not about a difficult client. It's about a partnership that nearly cost her everything she built.

Beth's entrepreneurial journey started early. After winning a competition and... more

Eric Robinson, retired FBI agent, author, and former pastor, shares a gripping story from his time working in the FBI's National Security and Counterterrorism Division. This episode dives into one of his earliest and most unforgettable cases—and it c... more

Have you ever poured your heart into a project—only to be left unpaid in the end? Rich Wright, Artist, Designer, and Podcast Host, shares a Client Horror Story that left a lasting mark on his career.

At the time, Rich had already begun building a st... more

Fresh off her resignation from a large corporation, Trisha Daho, now CEO & Founder of Empowered Leadership Cultivation, set out to build her own business. Like many new founders, she quickly learned that the road to success is rarely smooth—and often... more

Early in his coaching career, Carlos, Executive Coach & Neuromanagement Expert, was brought in to work with a company's top C-suite executive—someone brilliant at their job, consistently delivering exceptional results. But behind the performance was ... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Chris Simental
Guest, experienced professional
Episode: That time when your client thinks he can sell art online without any digital footprint… (with Chris Simental)
Sira Laurel
Guest on the episode, sharing a survivor story from the corporate world
Episode: That time when your mentor becomes your worst nightmare… (with Sira Laurel)
Lance Cyko
Architect and guest sharing a true client-horror story
Self-employed/Architect
Episode: That time when you discover your client is a swindler who lives a double life… (with Lance Cayko)
Beth Trejo
Founder of Chatterkick, social media agency
Chatterkick
Episode: That time when you sell your company for growth only to buy it back because your buyers couldn't handle it… (with Beth Trejo)
Eric Robinson
Former FBI agent, counterterrorism and national security subject expert
FBI
Episode: That time when an informant walks away from a shortened prison sentence… (with Eric Robinson)
Rich Wright
Designer who worked on stage outfits for a famous band and for Bacardi promotional campaigns
Episode: That time when a famous band decides to leave their designer high and dry… (with Rich Wright)
Trisha Daho
Guest sharing a client horror story from France-based work, expert in client relations and agency growth
Episode: That time when a client forces you to send a cease and desist… (with Trisha Daho)
Carlos Davidovich
Executive coach specializing in organizational culture and leadership development
Independent / coaching practice
Episode: That time when you get hired to coach a bully… (with Carlos Davidovich)
Jane Muir
Guest storyteller sharing a legal horror story
Episode: That time informed consent in writing saved the day... (with Jane Muir)

Host

Morgan Friedman
Host of Client Horror Stories

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Talking Points

Recent interactions between the hosts and their guests.

That time when a real estate owner hid deals under his wife's name… (with Angela Thomas)
Q: How did frequency and gratitude play into her recovery?
She describes shifting from a fear-based frequency to gratitude, which correlated with increased revenue, a stronger team, and a more resilient business outlook.
That time when a real estate owner hid deals under his wife's name… (with Angela Thomas)
Q: What triggered the eventual confrontation with the scammer?
The realization that the deals were being closed under a wife's company to dodge commissions, plus the pattern of yellow flags, led to a deeper examination and escalation to the labor authorities.
That time when the doctor berates your product in the operating room and ends up praising it outside… (with Bill Gruber)
Q: What is your craziest Client Horror Story?
A medical device sales executive describes a surgeon's six-hour tantrum in the OR, the eventual calm after the procedure, and the subsequent realization that demeanor and context can dramatically influence outcomes and perceptions of a product.
That time when a marketing agency shuts down your business just by using the wrong credit card… (with Scott Gilbert)
Q: What was the turning point in your approach to marketing and client acquisition?
Taking responsibility for the entire pipeline—from click to close—by rebuilding the CRM, creating lead magnets, and tailoring the message to a single, ideal client profile; this reduced cost per acquisition from around $498 to about $19 and allowed me to scale effectively.
That time when a marketing agency shuts down your business just by using the wrong credit card… (with Scott Gilbert)
Q: What happened that made you realize you needed to rethink outsourcing marketing?
I saw that the data and outcomes were hidden behind a wall, with monthly spend but no access to performance metrics, which made it impossible to know what was working or why. That lack of feedback forced me to rethink the entire approach and take control.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Client Horror Stories

What is Client Horror Stories about and what kind of topics does it cover?

This show centers on real-world client management challenges across professional services, with episodes framed as cautionary tales and practical lessons. Listeners can expect candid stories about difficult clients, negotiation pitfalls, and the human dynamics that shape success or failure in agency- and consultancy-related work. Across episodes, themes like due diligence, boundary-setting, governance, and data ownership frequently surface, often tied to lessons that help professionals avoid common risks and improve client relationships. A notable strength is the blend of high-stakes storytelling with tangible takeaways, making it valuable for practitioners, agency leaders, and consultants seeking concrete strategies for better client manag... more

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How many episodes of Client Horror Stories are there?

Client Horror Stories launched 5 years ago and published 106 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Client Horror Stories?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Client Horror Stories?

Recent guests on Client Horror Stories include:

1. Chris Simental
2. Sira Laurel
3. Lance Cyko
4. Beth Trejo
5. Eric Robinson
6. Rich Wright
7. Trisha Daho
8. Carlos Davidovich

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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