Certified: The ITIL Foundation Version 5 Audio Course
Jason EdwardsCertified: The ITIL Foundation V5 Audio Course is a practical, audio-first study experience for listeners who want a clear entry point into modern service management without getting buried in jargon. It is built for early-career IT professionals, service desk and support staff, operations analysts, project coordinators, team leads, and career changers who need to understand how digital products an... more
| Publishes | Daily | Episodes | 61 | Founded | a month ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | CoursesEducationTechnology | |||
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Latest Episodes
The ITIL audio course is built for busy people who learn best by listening. Each episode breaks down the ITIL syllabus in clear, structured language so you can follow it while commuting, working out, or taking a walk. You get the why behind the terms... more
This episode concludes the series by showing how products and services are integrated into one end-to-end value model, which is a fitting final topic because it pulls together the major themes of ITIL Version 5 into one coherent way of thinking. For ... more
This episode focuses on improving digital experience across the lifecycle and the stakeholder journey, showing why experience is not a single interface issue but an end-to-end result shaped by design, delivery, support, change, and improvement decisi... more
This episode examines how to govern AI responsibly with trust, transparency, and value across products and services, which is important because modern ITIL recognizes that useful technology still requires responsible oversight. For the exam, you shou... more
This episode explains how artificial intelligence can support better product and service decisions within an ITIL context without replacing the need for governance, judgment, or accountability. For the exam, the goal is to understand AI as a practica... more
This episode rehearses value stream mapping concepts so you can recall them more quickly and apply them more confidently during the exam. Rather than introducing new material, it strengthens your ability to hear a scenario and recognize the key flow ... more
This episode brings lifecycle stages, management practices, and the four dimensions together through value stream thinking, which is a powerful way to prepare for the exam because it connects several major ITIL concepts into one operational picture. ... more
This episode explains how to manage value streams for better flow, stronger visibility, and measurable outcomes, which is important because ITIL treats value creation as something that must be actively managed rather than merely documented. On the ex... more
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This series offers a practical, structured introduction to modern IT service management with a strong emphasis on value creation across the product and service lifecycle. Across episodes, listeners explore how value is co-created through end-to-end flows, governance, and the interplay between design, delivery, support, and continual improvement. The material leans into core concepts like value streams, governance, lifecycle thinking, and the four dimensions of service management, often using concrete examples such as university enrollment and campus IT services to illustrate how delays, handoffs, and measurement shape outcomes. A distinctive feature is the focus on applying ITIL concepts in real work, balancing exam readiness with actionabl... more
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this podcast launched a month ago and published 61 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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