Beyond the Launch: 911 Customer Success and Implementation Podcast
Ivan WhitakerHosted by Ivan Whitaker, Beyond the Launch is a podcast for public safety leaders, project managers, customer success managers and technology partners who know that implementation doesn’t end at go-live.
Each episode explores Customer Success and implementation strategies that drive real adoption, not just installations; ensuring 9-1-1 technology is used effectively, consistently, and with measur... more
| Publishes | Weekly | Episodes | 16 | Founded | 4 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementTechnologyBusiness | |||
Listen to this Podcast
Latest Episodes
How can 9-1-1 agencies embrace disruptive technology while maintaining trust, reliability, and operational excellence?
In Episode 12 of the Beyond the Launch Podcast, host Ivan Whitaker sits down with Reinhard Ekl, COO and Co-Founder of Hyper, to ex... more
Episode 11: Stephen McDonnell on AI, Workforce Management, and the Future of 911 Operations
In Episode 11 of Beyond the Launch, host Ivan Whitaker sits down with Stephen McDonnell, President and CEO of WilMac Technologies, to discuss how artificial ... more
What does a great implementation actually look like and how do you measure it?
In this episode, Ivan Whitaker reflects on his first experience leading an implementation organization and the pivotal question that transformed his approach to customer ... more
In this episode, Ivan Whitaker shares one of the most memorable implementation experiences of his career—a public safety technology deployment in Pinedale, Wyoming, during a severe winter blizzard.
What began as a routine go-live quickly became a le... more
In this episode, Ivan Whitaker explores a critical mindset shift in public safety technology: organizations shouldn't focus on implementing software as a service (SaaS)—they should focus on implementing systems.
Using a real-world cardiac arrest res... more
Beyond the Launch: Side Story — When I Fell in Love with Customer Success & Implementations
What happens when an implementation fails?
In this special five-minute Beyond the Launch: Side Story, Ivan Whitaker shares the personal experience that shap... more
Episode 10: Purpose Before Profit — The Duty Commercial Partners Owe the 911 Community | Beyond the Launch Podcast
What responsibility do technology vendors and commercial partners truly owe the 911 community?
In Episode 10 of Beyond the Launch, ho... more
In this episode of Beyond the Launch, we explore what it takes to successfully implement and adopt new technologies in the 9-1-1 environment.
Public safety agencies are increasingly introducing new capabilities such as language access services, AI-a... more
Key Facts
Reviews
- Customer Experience Focus
I’ve enjoyed this podcast immensely, even though my field is not in the emergency services the insights around customer experience, successful implantation and overall customer success is is top notch. Great guests and it’s been fun to learn about this world along the way. I’ve found a lot of leadership value for my area and I think any leader in CX will get a lot out of this.
Apple Podcasts5caraclysmic
United States15 days ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #179 |  Canada/Business/Management |
Apple Podcasts | #249 |  Spain/Business/Management |
Top Management Podcasts
Audience Metrics
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| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
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this podcast launched 4 months ago and published 16 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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