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Awkward Silences

User Interviews
UX Research
User Research
User Experience Research
User Interviews
Artificial Intelligence
AI Tools
Research Impact On Revenue
Qualitative Research
Product Analytics
Mcdonald's
Design Leadership
Sample Sizes
Riley AI
Customer Acquisition
Customer Retention
Experience Design
Research Operations
Product Development
Conference Networking
UX Events

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear ... more

PublishesTwice monthlyEpisodes177Founded7 years ago
Number of ListenersCategories
BusinessTechnology

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Artwork for Awkward Silences

Latest Episodes

In just ten years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries far beyond tech, and the field is evolving at brea... more

Erin May sits down with Larry Becker and Gavin Lew of Bold Insight to explore how researchers can prototype AI experiences that don't exist yet. They're joined by Katie Johnson, Global Head of Research for Panasonic Well. All share their methods for ... more

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In just 10 years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries far beyond tech, and the field is evolving at breat... more

In just 10 years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries far beyond tech, and the field is evolving at breat... more

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Recent Guests

Larry Becker
Director at Bold Insight
Bold Insight
Episode: #173 - Prototyping AI in Live Research with Bold Insight & Panasonic Well
Gavin Lew
Managing Partner at Bold Insight
Bold Insight
Episode: #173 - Prototyping AI in Live Research with Bold Insight & Panasonic Well
Katie Johnson
Global Head of Research at Panasonic Well
Panasonic Well
Episode: #173 - Prototyping AI in Live Research with Bold Insight & Panasonic Well
Caitria O'Neill
UX researcher formerly at AirBnB, moving to Google
Google
Episode: #172 - Summer Throwback: Caitria O'Neill on the Problems of Research Reports
Kate Towsey
Leading expert in research operations with experience at Atlassian.
Atlassian
Episode: #171 - Summer Throwback: Kate Towsey on Starting a ReOps Practice
Eniola Abioye
Senior UX Design Researcher and UX Research Career Coach
Silicon Valley Bank
Episode: #169 - Summer Throwback: Eniola Abioye on Breaking into User Research
Amy Chess
UX researcher on the Talent Products Team at Amazon
Amazon
Episode: #168 - Summer Throwback: Amy Chess on Asking Better Questions
Teresa Torres
Product Discovery Coach at Product Talk
Product Talk
Episode: #167 - Summer Throwback: Teresa Torres on Continuous Discovery Methods
Erika Hall
Founder of Mule Design and author of Just Enough Research and Conversational Design
Mule Design
Episode: #166 - Summer Throwback: Erika Hall on Why Surveys (Almost Always) Suck

Hosts

Erin May
Co-host and VP of Growth/Marketing at User Interviews.
John-Henry Forster
Co-host and VP of Product at User Interviews.

Reviews

4.9 out of 5 stars from 170 ratings
  • Great content but I dread listening…

    I listen to this podcast because they people the hosts talk to are fascinating and have great insights to share, but the production feels really shoddy and the hosts' interview styles feel stilted and awkward. They tend to start by asking fully formed questions that, by the middle of the podcast, have devolved into personal musings with a question mark on the end, resulting in some VERY narrow-in-scope and often leading questions. The hosts almost undoubtedly interview users as part of their nor... more

    Apple Podcasts
    3
    BrettBrettBrett1
    Germany3 years ago
  • Net Promoter Score = 11 out of 10

    Really though, I talk to people about things I’ve heard on this podcast.

    I’m new to podcasts and to UX but I’ve been listening regularly on my daily commute. This podcast is full of relevant, interesting, and useful information about UX research and has helped me feel more confident moving into the UX field. They do their research and keep it fun. Looking forward to more!

    Apple Podcasts
    5
    ganjayogi
    United States4 years ago
  • There is nothing awkward about this podcast

    As someone who is not a full time researcher, I love this podcast. I try to get everyone on my engineering team into the research sessions we conduct and having Erin and JH guide me through it is great. They ask all the questions I would of these great guests.

    If you're a full time researcher or just someone who does research like me, I can't recommend this podcast enough.

    Apple Podcasts
    5
    Bob the hype man
    United States4 years ago
  • Awesome Podcast

    Informative and fun! Cool guests and awesome hosts! Best UX podcast out there

    Apple Podcasts
    5
    Scuba Steve1911
    United States4 years ago
  • best UX research podcast

    The most engaging UX research podcast out there.

    Apple Podcasts
    5
    lambcaster
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Some critiques highlight production quality issues and interview techniques that can appear awkward, but the content remains praised for its informative nature.
Listeners appreciate the relevant and insightful discussions centered around UX research and the impressive lineup of guests with diverse backgrounds.
The hosts are described as relatable and engaging, making complex topics accessible to both beginners and seasoned professionals.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#210
France/Technology
Apple Podcasts
#93
Brazil/Technology
Apple Podcasts
#158
India/Technology
Apple Podcasts
#172
Singapore/Technology

Talking Points

Recent interactions between the hosts and their guests.

#168 - Summer Throwback: Amy Chess on Asking Better Questions
Q: Is that a research question different than a learning objective? Are they related concepts?
They are related concepts because the purpose is all about exploration and learning about users' unmet needs.
#165 - High Impact Research on Embedded Teams with Hannah Ghidey of Etsy
Q: When you take the embedded model and then you zoom out to do more expansive, strategic, long-term research over a broader surface area, how then do you make sure it gets used?
Hannah discusses the importance of planning and collaboration with product partners to ensure that research findings are understood and utilized in decision-making processes.
#165 - High Impact Research on Embedded Teams with Hannah Ghidey of Etsy
Q: Are you and your team being more proactive and asking to be at the kickoffs, be at the roadmap reviews, be at the strategic sessions?
Hannah explains that they manifest their strategy in various ways and stresses the importance of embedding researchers within teams to have a well-rounded perspective.
#165 - High Impact Research on Embedded Teams with Hannah Ghidey of Etsy
Q: Could you, just to get us started, tell us a bit about your current role and how you made your way there?
Hannah shares her experience at Etsy overseeing research for the seller side and operational areas, and discusses her path into the role, emphasizing serendipity and building relationships in her career.
#161 - Learn More Faster About Customers with Michael Margolis of GV
Q: What advice would you give to user researchers trying to convince their teams to narrow their target audience?
Encourage them to prioritize criteria and approach the narrowing as a sequential process instead of a one-time decision.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Awkward Silences

What is Awkward Silences about and what kind of topics does it cover?

Content focuses on the intricacies of user experience (UX) research, qualitative data, and effective interview techniques. Various episodes explore essential topics such as storytelling in research reports, the significance of research operations, and how to engage stakeholders using strategic insights. Guests are often experienced professionals from diverse tech backgrounds, sharing their unique journeys and practical advice that cater to listeners interested in enhancing their research skills and approach. Notably, the podcast fosters a welcoming environment for those new to UX research, emphasizing approachable discussions over academic rigor, making it suitable for both enthusiasts and seasoned professionals alike.

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Which podcasts are similar to Awkward Silences?

These podcasts share a similar audience with Awkward Silences:

1. The User Research Strategist: UXR | Impact | Career
2. Creative Confidence Podcast
3. Design Better
4. Product Thinking
5. Masters of Scale

How many episodes of Awkward Silences are there?

Awkward Silences launched 7 years ago and published 177 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Awkward Silences?

Recent guests on Awkward Silences include:

1. Larry Becker
2. Gavin Lew
3. Katie Johnson
4. Caitria O'Neill
5. Kate Towsey
6. Eniola Abioye
7. Amy Chess
8. Teresa Torres

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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