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Awkward Silences

User Interviews
UX Research
User Research
User Experience Research
User Interviews
Artificial Intelligence
AI Tools
Research Impact On Revenue
Qualitative Research
Product Analytics
Design Leadership
Mcdonald's
Sample Sizes
Customer Acquisition
Riley AI
Customer Retention
Experience Design
Research Operations
Product Development
Conference Networking
UX Events

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear ... more

PublishesTwice monthlyEpisodes183Founded7 years ago
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Artwork for Awkward Silences

Latest Episodes

Ben is joined by Shalin Pei, Head of Design and Research and Natalie Golub, Head of UXR , both from Coinbase's Base product. Base is part of the crypto space, functioning as a network that offers secure and low cost ways to build decentralized apps, ... more

YouTube

Erin is joined by Samira Jain, Serena Hillman, and Jackie Ianni from Microsoft Azure Data to discuss how they built the Swift Research Lab over the past two years. The team shares their systematic five-step approach for creating research programs tha... more

Ben sits down with Jake Burghardt from Integrating Research to discuss his new book Stop Wasting Research and how organizations can maximize the product impact of their customer insights. Jake breaks down the critical problem of research waste, where... more

YouTube

The popularity of AI moderation tools, increased attention on "big" data sets (and streams), and the ongoing uncertainty in the research job market have (understandably) led some to wonder about the future of qualitative research. Our guest today, ho... more

YouTube

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Recent Guests

Shalin Pei
Head of Design and Research at Base for Coinbase
Coinbase
Episode: #177 - From Informing to Influencing with Shalin Pei & Natalie Golub of Coinbase
Natalie Golub
Head of UXR at Base for Coinbase
Coinbase
Episode: #177 - From Informing to Influencing with Shalin Pei & Natalie Golub of Coinbase
Jackie Ianni
Principal UX Research Manager at Microsoft Data
Microsoft Data
Episode: #176 - Building a Research Program from the Ground Up ft. Microsoft Azure Data
Samira Jain
User Researcher at Microsoft Data
Microsoft Data
Episode: #176 - Building a Research Program from the Ground Up ft. Microsoft Azure Data
Dr. Serena Hillman
User Researcher at Microsoft Data
Microsoft Data
Episode: #176 - Building a Research Program from the Ground Up ft. Microsoft Azure Data
Jake Burghardt
Author and UX Research Consultant
Integrating Research
Episode: #175 - The Scourge of Wasted Research with Jake Burghardt of Integrating Research
Nancy Baum
VP of Qualitative Research at C&R Research
C&R Research
Episode: # 174 - Qualitative Research's Enduring Impact with Nancy Baum of C+R Research LIVE
Daniel Gottlieb
Head of Research Operations for Microsoft's Developer Division.
Microsoft
Episode: Research Ops 2.0, Episode 5: The People of ResearchOps
Luana Cruz
ResearchOps specialist since 2020, and a science fiction writer.
Brazilian companies
Episode: Research Ops 2.0, Episode 5: The People of ResearchOps

Hosts

Erin May
Host of Awkward Silences and VP of Growth and Marketing at User Interviews.
Carol Guest
Host of Awkward Silences and VP of Product at User Interviews.

Reviews

4.9 out of 5 stars from 172 ratings
  • Great content but I dread listening…

    I listen to this podcast because they people the hosts talk to are fascinating and have great insights to share, but the production feels really shoddy and the hosts' interview styles feel stilted and awkward. They tend to start by asking fully formed questions that, by the middle of the podcast, have devolved into personal musings with a question mark on the end, resulting in some VERY narrow-in-scope and often leading questions. The hosts almost undoubtedly interview users as part of their nor... more

    Apple Podcasts
    3
    BrettBrettBrett1
    Germany3 years ago
  • Net Promoter Score = 11 out of 10

    Really though, I talk to people about things I’ve heard on this podcast.

    I’m new to podcasts and to UX but I’ve been listening regularly on my daily commute. This podcast is full of relevant, interesting, and useful information about UX research and has helped me feel more confident moving into the UX field. They do their research and keep it fun. Looking forward to more!

    Apple Podcasts
    5
    ganjayogi
    United States5 years ago
  • There is nothing awkward about this podcast

    As someone who is not a full time researcher, I love this podcast. I try to get everyone on my engineering team into the research sessions we conduct and having Erin and JH guide me through it is great. They ask all the questions I would of these great guests.

    If you're a full time researcher or just someone who does research like me, I can't recommend this podcast enough.

    Apple Podcasts
    5
    Bob the hype man
    United States5 years ago
  • Awesome Podcast

    Informative and fun! Cool guests and awesome hosts! Best UX podcast out there

    Apple Podcasts
    5
    Scuba Steve1911
    United States5 years ago
  • best UX research podcast

    The most engaging UX research podcast out there.

    Apple Podcasts
    5
    lambcaster
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the variety of guests and their insights, often describing the discussions as relatable and practical for real-world applications.
The production quality and interviewing style have received criticism, indicating some room for improvement in delivering content.
Listeners highlight the podcast's value in making UX research more accessible, particularly for those new to the field.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#160
Germany/Technology
Apple Podcasts
#152
Denmark/Technology
Apple Podcasts
#166
Finland/Technology
Apple Podcasts
#207
Singapore/Technology
Apple Podcasts
#210
South Korea/Technology

Talking Points

Recent interactions between the hosts and their guests.

#175 - The Scourge of Wasted Research with Jake Burghardt of Integrating Research
Q: What should a research practitioner do next week to start addressing research waste?
Next week, researchers can start conversations about existing research value, collaborate on understanding insights, and activate previous research findings while planning new projects.
#175 - The Scourge of Wasted Research with Jake Burghardt of Integrating Research
Q: What can people listening do or steps they might take to start identifying waste?
Researchers can begin by reviewing impactful past studies and building case studies to highlight underutilized findings that could apply to current projects and engage stakeholders in recognizing the value of existing research.
#175 - The Scourge of Wasted Research with Jake Burghardt of Integrating Research
Q: What is research waste, and how do we know when research is being wasted?
Research waste refers to valuable insights left behind in the research process that do not lead to actionable steps within an organization. It can occur when researchers fail to connect findings to planning and decision-making moments.
#168 - Summer Throwback: Amy Chess on Asking Better Questions
Q: Is that a research question different than a learning objective? Are they related concepts?
They are related concepts because the purpose is all about exploration and learning about users' unmet needs.
#165 - High Impact Research on Embedded Teams with Hannah Ghidey of Etsy
Q: When you take the embedded model and then you zoom out to do more expansive, strategic, long-term research over a broader surface area, how then do you make sure it gets used?
Hannah discusses the importance of planning and collaboration with product partners to ensure that research findings are understood and utilized in decision-making processes.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Frequently Asked Questions About Awkward Silences

What is Awkward Silences about and what kind of topics does it cover?

Focused on enhancing the understanding of user experience research, the content consistently engages industry experts in discussions around qualitative data acquisition and utilization. A central theme revolves around effective methodologies for transforming research insights into actionable business strategies. The series uniquely features insights from both recognized leaders in technology and lesser-known voices in small companies and academia, fostering a diverse exploration of perspectives within user research practices. The engaging formats and personal narratives shared by guests contribute significantly to a relatable learning environment for both seasoned professionals and newcomers in the field.

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Which podcasts are similar to Awkward Silences?

These podcasts share a similar audience with Awkward Silences:

1. NN/G UX Podcast
2. The User Research Strategist: UXR | Impact | Career
3. Creative Confidence Podcast
4. Design Better
5. Freakonomics Radio

How many episodes of Awkward Silences are there?

Awkward Silences launched 7 years ago and published 183 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Awkward Silences?

Recent guests on Awkward Silences include:

1. Shalin Pei
2. Natalie Golub
3. Jackie Ianni
4. Samira Jain
5. Dr. Serena Hillman
6. Jake Burghardt
7. Nancy Baum
8. Daniel Gottlieb

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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