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Awkward Silences

User Interviews
User Research
User Experience Research
UX Research
User Interviews
Artificial Intelligence
Research Operations
Researchops
User Experience
Qualitative Research
Research Methodology
Participant Recruitment
Change Management
Research Waste
User Experience Design
Product Development
Design Thinking
Mindfulness
Customer Insights
AI Tools
Organizational Strategy

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear ... more

PublishesTwice monthlyEpisodes193Founded7 years ago
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TechnologyBusiness

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Artwork for Awkward Silences

Latest Episodes

This week we're revisiting one of Awkward Silences' most memorable episodes.

This episode welcomed George Whitfield, an expert in applying AI to the analysis of qualitative data. George discussed the intricate challenges of leveraging language mode... more

Erin May sits down with Aneta Kmiecik, founder of Be Your Own Design Team, to tackle one of the biggest questions facing designers today: how to position AI skills in portfolios and resumes. With 15 years in creative industries and a community of 200... more

YouTube

Ben Wiedmaier sits down with user research consultant Nikki Anderson to explore how researchers can stay relevant when budgets are tight and stakeholders are stressed. Nikki runs Drop in Research where she helps teams conduct research, facilitate bet... more

YouTube

Ben talks with Kristen DeLap, fractional COO at Econify, to explore how UX'ers can build influence without formal authority. Kristen brings a unique perspective, having evolved from interior design to leading product teams at Herman Miller and now wo... more

Key Facts

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Recent Guests

George Whitfield
Entrepreneur-in-Residence at the Martin Trust Center for MIT Entrepreneurship; lecturer at MIT Sloan; CEO and founder of FinderView
MIT; FinderView
Episode: #187 - Throwback: Harnessing AI For Better Insights with George Whitfield of MIT and Google
Aneta Kmiecik
Founder of Be Your Own Design Team; UX portfolio and design career coach
Be Your Own Design Team
Episode: #186 - Positioning Your Portfolio for AI Skills with Aneta Kmiecik of Be Your Own Design Team
Nikki Anderson
Consultant and facilitator, Drop in Research
Drop in Research
Episode: #185 - How to Use AI Without Losing Your Research Soul with Nikki Anderson of Drop in Research
Kristen DeLap
Fractional COO at Econify
Econify
Episode: #184 - Use Context For More Influence with Kristen DeLap of Econify
Laura Klein
Principal Experience Specialist at Nielsen Norman Group
Nielsen Norman Group
Episode: #183 - The Best Ways to Use AI in UX Research with Laura Klein of NN/g
Karl Randay
Experience Director at 383 Group.
383 Group
Episode: #181 - Why We Need Design Now More Than Ever with Karl Randay of 383
Maria Rosala
Director of Research at Nielsen Norman Group
Nielsen Norman Group
Episode: #180 - What to Fix in '26 with Maria Rosala of NN/g & John Whalen of Brilliant Experience
John Whalen
Founder and CEO of Brilliant Experience
Brilliant Experience
Episode: #180 - What to Fix in '26 with Maria Rosala of NN/g & John Whalen of Brilliant Experience
Shalin Pei
Head of Design and Research at Base for Coinbase
Coinbase
Episode: #177 - From Informing to Influencing with Shalin Pei & Natalie Golub of Coinbase

Hosts

Erin May
Co-host and VP of Growth/Marketing at User Interviews, guiding discussions around UX research.
Carol Guest
Co-host and VP of Product at User Interviews, sharing insights on UX processes and research practices.

Reviews

4.9 out of 5 stars from 175 ratings
  • Great content but I dread listening…

    I listen to this podcast because they people the hosts talk to are fascinating and have great insights to share, but the production feels really shoddy and the hosts' interview styles feel stilted and awkward. They tend to start by asking fully formed questions that, by the middle of the podcast, have devolved into personal musings with a question mark on the end, resulting in some VERY narrow-in-scope and often leading questions. The hosts almost undoubtedly interview users as part of their nor... more

    Apple Podcasts
    3
    BrettBrettBrett1
    Germany4 years ago
  • Net Promoter Score = 11 out of 10

    Really though, I talk to people about things I’ve heard on this podcast.

    I’m new to podcasts and to UX but I’ve been listening regularly on my daily commute. This podcast is full of relevant, interesting, and useful information about UX research and has helped me feel more confident moving into the UX field. They do their research and keep it fun. Looking forward to more!

    Apple Podcasts
    5
    ganjayogi
    United States5 years ago
  • There is nothing awkward about this podcast

    As someone who is not a full time researcher, I love this podcast. I try to get everyone on my engineering team into the research sessions we conduct and having Erin and JH guide me through it is great. They ask all the questions I would of these great guests.

    If you're a full time researcher or just someone who does research like me, I can't recommend this podcast enough.

    Apple Podcasts
    5
    Bob the hype man
    United States5 years ago
  • Awesome Podcast

    Informative and fun! Cool guests and awesome hosts! Best UX podcast out there

    Apple Podcasts
    5
    Scuba Steve1911
    United States5 years ago
  • best UX research podcast

    The most engaging UX research podcast out there.

    Apple Podcasts
    5
    lambcaster
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Content is relevant and interesting, particularly for those in UX research and technology fields.
Production quality could improve, especially with audio settings during interviews.
The podcast strikes a good balance between educational content and entertaining discussions.
Listeners appreciate the diversity of guests, highlighting insights from various company sizes and backgrounds.
Hosts engage well with guests, asking thoughtful questions.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#234
Australia/Technology
Apple Podcasts
#26
Ukraine/Technology

Talking Points

Recent interactions between the hosts and their guests.

#186 - Positioning Your Portfolio for AI Skills with Aneta Kmiecik of Be Your Own Design Team
Q: How should a candidate approach understanding what AI skills to showcase and how to map them to jobs?
She suggests analyzing past experiences for patterns, mapping present skills to AI workflows, and identifying what the market needs, then positioning oneself to match those needs rather than chasing generic AI buzzwords.
#186 - Positioning Your Portfolio for AI Skills with Aneta Kmiecik of Be Your Own Design Team
Q: What do you currently do in your role and how did you get there?
Aneta describes a long career path through architecture, graphic design, and UX, culminating in Be Your Own Design Team, which offers a portfolio course and community to help designers position themselves for AI-enabled opportunities.
#184 - Use Context For More Influence with Kristen DeLap of Econify
Q: What is storytelling via roadmaps and how has it been valuable for teams?
Storytelling via roadmaps is a collaborative approach that uses a single customer-centered narrative to communicate the roadmap, making it easier for stakeholders to understand the product direction and the underlying customer pain, thus improving alignment and buy-in.
#178 - How to Measure What Matters with Lyndsi Lee of Turnitin
Q: How do you prioritize atomic outcomes?
Lyndsi suggests using user feedback and stress testing the outcomes to prioritize what matters most.
#178 - How to Measure What Matters with Lyndsi Lee of Turnitin
Q: What value did you find in certifications?
Lyndsi shares that certifications allowed her to immerse herself in learning and gain real-world experience through projects.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Frequently Asked Questions About Awkward Silences

What is Awkward Silences about and what kind of topics does it cover?

Focusing on the intricacies and nuances of UX research, this podcast features discussions with industry leaders and practitioners who share their experiences and insights in qualitative data and product development. The content ranges from the impact of artificial intelligence on design and research to actionable strategies for measuring user experience effectively. Episodes cover a diverse range of topics including design thinking, the evolving landscape of research operations, and the importance of authenticity in user engagement. Notably, the podcast amplifies voices not only from large tech firms but also from many diverse backgrounds, showcasing researchers from smaller companies and academia. It provides an accessible entry point for ... more

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Which podcasts are similar to Awkward Silences?

These podcasts share a similar audience with Awkward Silences:

1. NN/G UX Podcast
2. Design Better
3. Creative Confidence Podcast
4. 99% Invisible
5. Networth and Chill with Your Rich BFF

How many episodes of Awkward Silences are there?

Awkward Silences launched 7 years ago and published 193 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Awkward Silences?

Recent guests on Awkward Silences include:

1. George Whitfield
2. Aneta Kmiecik
3. Nikki Anderson
4. Kristen DeLap
5. Laura Klein
6. Karl Randay
7. Maria Rosala
8. John Whalen

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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