Rephonic
Artwork for Account Management Secrets

Account Management Secrets

Alex Raymond
Account Management
Customer Success
Customer Retention
Customer Experience
Client Relationships
Customer Relationships
Quarterly Business Reviews
Revenue Growth
Net Revenue Retention
Amplify
SAAS
Risk Management
Artificial Intelligence
Customer-Led Growth
Organizational Design
Business Consulting
Five-Year Customer Model
People Pleaser Trap
Revenue Generation
Sales Strategy

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company’s revenue, the stakes are high, but the resources and training available to you are oft... more

PublishesWeeklyEpisodes100Founded2 years ago
Number of ListenersCategories
CareersBusinessManagement

Listen to this Podcast

Artwork for Account Management Secrets

Latest Episodes

Account manager vs project manager isn't just a title swap. Smash the two roles together, and you get the worst of both worlds, with no time to do either job well.

On Account Management Secrets, Alex Raymond talks with Stephan Schroeder, Vice Presid... more

Most account managers can’t clearly explain what their job is, and that gap costs them money, energy, and career momentum. This episode of Account Management Secrets delivers the account management career advice Alex Raymond has collected across 100 ... more

Keeping customers happy no longer protects your job. Buyers want measurable business outcomes, and the customer success competencies you leaned on in the last decade will not carry you forward.

Host Alex Raymond sits down with Bradley Lawrence, form... more

Private equity due diligence rarely accounts for the customer base itself, even though it may be the asset most likely to drive an acquisition’s success.

On this episode of Account Management Secrets, host Alex Raymond sits down with James Lawson, a... more

YouTube

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

Recent Guests

Brad Lawrence
Senior customer success executive with 15+ years at companies like LinkedIn and Coursera
LinkedIn, Coursera
Episode: The Customer Success Competencies That Made the Relationship-Only CSM Obsolete | EP99
James Lawson
PE-backed software veteran; fractional chief customer officer and operating partner
Private equity–backed software firms
Episode: Private Equity Due Diligence and the 20% Nobody Sees Coming From Customer Churn After Acquisition | EP98
Josh Chapman
Principal Customer Success Manager for Global Strategic Enterprise at Adobe
Adobe
Episode: From High-Volume to High-Stakes: The Enterprise Customer Success Manager Career Path | EP97
Jason Scott
Senior account management leader with 15+ years in healthcare, insurance, and technology
Former roles at large enterprises including Humana, Delta Dental, and Tieto
Episode: Your QBR Is Probably Killing Your Client Relationship: How to Run a Better QBR | EP96
Alan Gonsenhauser
11-time CMO who has worked with private equity portfolio companies; former At Forrester and Serious Decisions
Private Equity, Forrester, Serious Decisions
Episode: Account Management in Private Equity: How to Grow the Customer Base as an Asset and Win in the Boardroom | EP95
Jenny Anderson
VP of Customer Experience at Sovra
Sovra
Episode: The Customer Success Credibility Problem Every Customer Success Leader Must Fix | EP94
Andrew Carothers
Global Head of Digital Customer Success at Proofpoint
Proofpoint
Episode: Digital Customer Success at Scale: How a Small Team Supports 10,000 Customers | EP93
Melissa McMillan
General Manager at Virio
Virio
Episode: AI-Powered Customer Success: What Changes When Your Team Is the Product | EP90
Karen Loiterstein
Guest, with experience in sales enablement, revenue leadership, marketing, and customer success
Former roles at TierPoint, Equifax, Express Scripts
Episode: Revenue Leakage Prevention: What Goes Wrong Between Sales and Account Management and How to Fix It | EP89

Host

Alex Raymond
Host of Account Management Secrets

Reviews

5.0 out of 5 stars from 10 ratings
  • So needed

    There’s a real lack of resources available for most AMs. This pod offers tips and insights to make the job easier and to suppprt growth in the role!

    Apple Podcasts
    5
    303Sarah
    United States9 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Useful for listeners seeking scalable processes and measurable outcomes.
Strong emphasis on governance, QBRs, and cross-functional collaboration.
Guest diversity helps cover both strategic and tactical perspectives.
Clear, practical guidance for AMs that translates into real growth.
Appreciated focus on revenue-centric view of customer success and post-sale alignment.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Your QBR Is Probably Killing Your Client Relationship: How to Run a Better QBR | EP96
Q: How did you get around presenting slides in a QBR and still deliver value?
We used a sink-or-swim mindset, prepared slides but prioritized a peer-level, data-informed conversation focused on priorities, which revealed value beyond slides and led to an expansion.
Your QBR Is Probably Killing Your Client Relationship: How to Run a Better QBR | EP96
Q: What happened after you had these realizations and started to change the QBR format?
The team adopted the Growth Roundtable approach, leading to executive buy-in, broader attendance, and eventual expansion of the account as they shifted from reporting to leading with ROI-backed insights.
AI-Powered Customer Success: What Changes When Your Team Is the Product | EP90
Q: Do you have examples from your current role on doing exactly that?
Melissa explains that in Virio, capacity modeling revealed that one account manager could effectively handle seven accounts rather than twenty, leading to a staffing plan that supports higher quality relationships and more precise go-to-market strategy; she emphasizes data-driven decisions and the alignment of headcount with the value delivered to clients.
How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Q: What is the recommended approach to post-sale engagement with CFOs?
Maintain value-based updates, share progress against promised outcomes, escalate issues early, and work cross-functionally to ensure the project delivers the expected ROI and renewal signals.
How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Q: How should vendors approach pre-sale credibility with CFOs?
They should demonstrate deep understanding of the business, provide relevant examples and benchmarks, and show how their solution maps to the CFO's defined KPIs and risk mitigation.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Account Management Secrets

What is Account Management Secrets about and what kind of topics does it cover?

This show targets account management professionals aiming to drive revenue and growth within their organizations. Episodes center on post-sale strategy, customer success, QBRs, governance, and cross-functional collaboration to reduce churn and unlock expansion. Expect practical frameworks, real-world anecdotes from enterprise and PE-backed contexts, and a strong emphasis on turning account leadership into measurable business outcomes. A notable strength is the consistent focus on scalable processes, data-driven decision making, and the integration of AI to augment post-sale roles. The format tends to blend tactical playbooks with strategic perspectives from experienced leaders, making it a solid resource for listeners seeking actionable ste... more

Where can I find podcast stats for Account Management Secrets?

Rephonic provides a wide range of podcast stats for Account Management Secrets. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Account Management Secrets and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Account Management Secrets get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Account Management Secrets, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for Account Management Secrets?

Rephonic provides comprehensive predictive audience data for Account Management Secrets, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does Account Management Secrets have?

To see how many followers or subscribers Account Management Secrets has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Account Management Secrets?

These podcasts share a similar audience with Account Management Secrets:

1. Account Management (a tactical guide to success)
2. The Diary Of A CEO with Steven Bartlett
3. Huberman Lab
4. A Bit of Optimism
5. Prof G Markets

How many episodes of Account Management Secrets are there?

Account Management Secrets launched 2 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Account Management Secrets?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Account Management Secrets?

Rephonic pulls ratings and reviews for Account Management Secrets from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Account Management Secrets?

Rephonic provides full transcripts for episodes of Account Management Secrets. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Account Management Secrets?

Recent guests on Account Management Secrets include:

1. Brad Lawrence
2. James Lawson
3. Josh Chapman
4. Jason Scott
5. Alan Gonsenhauser
6. Jenny Anderson
7. Andrew Carothers
8. Melissa McMillan

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days