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Artwork for Account Management Secrets

Account Management Secrets

Alex Raymond
Account Management
Customer Success
Customer Retention
Customer Experience
Client Relationships
Customer Relationships
Quarterly Business Reviews
Revenue Growth
Saas
Risk Management
Net Revenue Retention
Artificial Intelligence
Customer-Led Growth
Organizational Design
Business Consulting
Five-Year Customer Model
People Pleaser Trap
Amplify
Revenue Generation
Sales Strategy

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company’s revenue, the stakes are high, but the resources and training available to you are oft... more

PublishesWeeklyEpisodes90Founded2 years ago
Number of ListenersCategories
ManagementCareersBusiness

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Artwork for Account Management Secrets

Latest Episodes

The sales to account management handoff is where client relationships are won or lost before the real work even begins.

On Account Management Secrets, host Alex Raymond sits down with Karen Loiterstein, a revenue leadership veteran with experience a... more

The CFO is not who you think they are, and that misunderstanding is costing account managers deals.

On Account Management Secrets, host Alex Raymond sits down with Jacques Sciammas, a former CFO at Charles Schwab, McGraw-Hill, and Standard & Poor's,... more

Customer churn usually starts long before renewal, and strong account managers know how to spot the risk before the customer walks.

On this episode of Account Management Secrets, customer churn prevention takes center stage with Alex Raymond and Chr... more

YouTube

Revenue stalls when companies treat growth like a handoff instead of a system, and this conversation shows why expansion revenue strategy lives or dies in the customer journey.

On Account Management Secrets, Alex Raymond talks with Nate Skinner, Chi... more

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Recent Guests

Jacques Sciammas
Former CFO/COO, now runs Selling to Executives
Selling to Executives
Episode: How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Chris Rauch
Chief Customer Officer with post-sales leadership experience at Salesforce, Sage, and Supermetrics
Former CCO at multiple tech companies
Episode: Customer Churn Prevention Starts Before the Renewal Is at Risk | EP87
Nate Skinner
Chief Revenue Officer at 8 AM (formerly CMO)
8 AM
Episode: Expansion Revenue Strategy Built on Systems Instead of Heroics | EP86
Nakul Kadaba
Customer success and account management leader with experience at HubSpot and ServiceNow
HubSpot, ServiceNow
Episode: Quantifying Customer Value to Prevent Surprise Churn | EP85
Lori Bartle
Author of The Agency Within Us; former agency leader
Author, The Agency Within Us
Episode: To Grow the Business, You Have to Know the Business | EP84
Benjamin Stidham
VP of Account Management at CivicPlus
CivicPlus
Episode: Government Account Management and Why Total Account Ownership Matters in GovTech | EP82
Julio Franco
Chief Customer Officer at Zappi
Zappi
Episode: Account Management Strategy: The 4 Things Customers Actually Care About | EP81
Chris Deren
Founder and CEO of ClarityCX1
ClarityCX1
Episode: Why Most Pharmaceutical Key Account Management Programs Fail (And How to Fix Them) | EP80
Gillian Core
Global Chief Customer Officer at 360Learning
360Learning
Episode: Chief Customer Officer Role And Net Revenue Retention Strategy For B2B SaaS Growth | EP79

Host

Alex Raymond
Host of Account Management Secrets

Reviews

5.0 out of 5 stars from 10 ratings
  • So needed

    There’s a real lack of resources available for most AMs. This pod offers tips and insights to make the job easier and to suppprt growth in the role!

    Apple Podcasts
    5
    303Sarah
    United States7 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Insightful coverage of post-sale growth and account health.
Practical, actionable frameworks you can implement immediately.
Good balance between theory and real-world stories.
Guest mix is strong and topics stay relevant to account teams.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Q: What is the recommended approach to post-sale engagement with CFOs?
Maintain value-based updates, share progress against promised outcomes, escalate issues early, and work cross-functionally to ensure the project delivers the expected ROI and renewal signals.
How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Q: How should vendors approach pre-sale credibility with CFOs?
They should demonstrate deep understanding of the business, provide relevant examples and benchmarks, and show how their solution maps to the CFO's defined KPIs and risk mitigation.
How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Q: What is the role of the CFO in responsible for the company's success and how does that influence vendor decisions?
The CFO is a strategic partner focused on aligning initiatives with enterprise goals, ensuring value delivery, and collaborating with the full C-suite to execute on strategy and optimize shareholder value.
To Grow the Business, You Have to Know the Business | EP84
Q: How do you assess and develop an account leadership team?
Use a readiness assessment across growth, relationships, and creativity, followed by targeted one-on-one development and agreed-upon metrics to track progress.
Chief Customer Officer Role And Net Revenue Retention Strategy For B2B SaaS Growth | EP79
Q: What are the signals you look for to decide if a Chief Customer Officer is the right move for a company, and when should a CEO consider creating this role?
When accelerated growth goals demand scale and when you reach a size where segments emerge and customer strategies need to be differentiated; roughly around 50 million in revenue is a marker where a dedicated CCO can start delivering distinct value.

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Frequently Asked Questions About Account Management Secrets

What is Account Management Secrets about and what kind of topics does it cover?

This program centers on turning post-sale activity into durable revenue, with a focus on expanding value across existing relationships. Conversations span practical frameworks for proactive account management, growth-oriented post-sales teams, and measuring true business impact through metrics like net revenue retention, lifetime value, and executive alignment. Across episodes, listeners gain actionable playbooks for onboarding, governance, cross-functional collaboration, and strategic conversations that turn clients into growth partners. The show often features senior customer success, account management, and growth leaders from tech, healthcare, GovTech, advertising, and creative industries, offering real-world tactics that balance proces... more

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Which podcasts are similar to Account Management Secrets?

These podcasts share a similar audience with Account Management Secrets:

1. The Diary Of A CEO with Steven Bartlett
2. Huberman Lab
3. The Prof G Pod with Scott Galloway
4. SmartLess
5. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

How many episodes of Account Management Secrets are there?

Account Management Secrets launched 2 years ago and published 90 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Account Management Secrets?

Recent guests on Account Management Secrets include:

1. Jacques Sciammas
2. Chris Rauch
3. Nate Skinner
4. Nakul Kadaba
5. Lori Bartle
6. Benjamin Stidham
7. Julio Franco
8. Chris Deren

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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