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Account Management Secrets

Alex Raymond
Account Management
Client Relationships
Business Consulting
Customer Experience
Customer Success
Customer Retention
Customer Relationships
Net Promoter Score
Employee Experience
Radically Authentic Discovery Method
Quarterly Business Reviews
Customer Journey Mapping
Customer Retention Strategies
Desiredpath
Customer Success Management
Customer Loyalty
Qbrs
Client Success
Journey Mapping
Training and Development

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company’s revenue, the stakes are high, but the resources and training available to you are oft... more

PublishesWeeklyEpisodes56Foundeda year ago
Number of ListenersCategories
CareersBusinessManagement

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Artwork for Account Management Secrets

Latest Episodes

Negotiation doesn’t have to feel like a hostage scene. In this episode, Alex Raymond sits down with Todd Caponi, sales expert and author of the upcoming book “Four Levers Negotiating,” to reframe how account managers approach renewals and upsells. In... more

YouTube

Utilization numbers may look like the problem. But as Josh Abdulla, the Chief Customer Officer at Asana, points out, low usage is usually just the symptom, not the cause.

In this episode, Josh shares how he manages a global portfolio of 170,000 cust... more

YouTube

Customer deals often stall not because the product is weak but because buyers doubt their own ability to make the right choice.

Alex Raymond is joined by Brent Adamson, the co-author of The Challenger Sale, The Challenger Customer, and The Framemaki... more

YouTube

Too many account management teams invest in software before they’re ready, and end up automating the wrong things.

Alex Raymond sits down with Jennifer Pinter, a seasoned expert in account management software, to talk about what separates successful... more

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Key Facts

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Robert Sproule
VP of Account Management at SafetyChain Software
SafetyChain Software
Episode: Episode 44: Using Executive Results Reviews to Drive Growth
Adrian Davis
President and CEO of Whetstone Inc and author of 'Heroes, Villains, and the Thrill of Professional Selling'
Whetstone Inc
Episode: Episode 42: Heroes, Villains, and the Power of Story in Account Management
Brad Englert
Former Accenture partner, former CIO at the University of Texas at Austin, and author of *Spheres of Influence*
Episode: Episode 41: Spheres of Influence: Building the Relationships That Drive Renewals and Growth
Todd O'Donnell
Owner of one of the top-performing insurance agencies in Canada
Independent Insurance Agency
Episode: Episode 40: Account Management in a Commoditized World
Jess Manganelli
Founder of Betts & Betz, a consultancy that helps creative agencies build high-performing account teams.
Betts & Betz
Episode: Episode 39: Is Account Management Dead? Jess Manganelli Doesn’t Think So
Brent Adamson
Co-author of The Challenger Sale and The Challenger Customer
Episode: Episode 38: Brent Adamson on the Challenger Sale, Customer Confidence, and Growing Key Accounts
Joanna Hagelberger
Founding member of Amplify, experienced in building account management functions in InsurTech companies
Episode: Episode 37: The One Question That Drove a 200x Increase in Client Revenue
Guy Rubin
Founder and CEO of Ebsta
Ebsta
Episode: Episode 36: Relationships Drive Revenue
Carly Agar
Career coach specializing in assisting account managers to secure roles.
Episode: Episode 35: Career Moves for Account Managers: What Works Now

Host

Alex Raymond
Host of the podcast and a leader in the field who has worked with thousands of Account Managers to improve their results.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Episode 44: Using Executive Results Reviews to Drive Growth
Q: How do you use AI in your strategies?
AI helps us with account planning, administrative tasks, and improving role plays for customer interactions.
Episode 44: Using Executive Results Reviews to Drive Growth
Q: How do you think about the entire post sales experience that you want your customers to have?
We aim for a stellar implementation process and continuous engagement to ensure customer satisfaction and success.
Episode 44: Using Executive Results Reviews to Drive Growth
Q: What is your account management philosophy in this highly regulated environment?
We focus on engagement and demonstrating the value of our software through consistent communication and results reviews.
Episode 39: Is Account Management Dead? Jess Manganelli Doesn’t Think So
Q: How should account managers engage in difficult conversations with clients?
They should ground their discussions in strategic objectives and approach conversations with curiosity and a mindset of partnership rather than service.
Episode 37: The One Question That Drove a 200x Increase in Client Revenue
Q: How did you actually then make that happen?
By implementing internal account reviews and ensuring executive teams are informed of strategic customer insights and needs.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Account Management Secrets

What is Account Management Secrets about and what kind of topics does it cover?

Insights and strategies tailored for Account Managers are the cornerstone of this podcast, focusing on enhancing the effectiveness and success of professionals in this pivotal role. With a variety of topics covered, episodes often highlight the importance of relationship building, growth strategies, and practical tools essential for driving customer satisfaction and revenue within organizations. Listeners can expect discussions on navigating complex client dynamics, leveraging storytelling for sales success, and implementing innovative account management frameworks. The unique aspect of this podcast is its commitment to empowering Account Managers by providing them with actionable advice, expert insights, and the latest trends in the indust... more

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How many listeners does Account Management Secrets get?

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How many subscribers and views does Account Management Secrets have?

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Which podcasts are similar to Account Management Secrets?

These podcasts share a similar audience with Account Management Secrets:

1. Account Management (a tactical guide to success)
2. Sales Logic - Selling Strategies That Work
3. Marketing Against The Grain
4. Andy Elliott's Elite Mindset Motivation and Sales Training
5. The School of Greatness

How many episodes of Account Management Secrets are there?

Account Management Secrets launched a year ago and published 56 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Account Management Secrets?

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Where can I see ratings and reviews for Account Management Secrets?

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What guests have appeared on Account Management Secrets?

Recent guests on Account Management Secrets include:

1. Robert Sproule
2. Adrian Davis
3. Brad Englert
4. Todd O'Donnell
5. Jess Manganelli
6. Brent Adamson
7. Joanna Hagelberger
8. Guy Rubin

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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