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Artwork for Account Management Secrets

Account Management Secrets

Alex Raymond
Account Management
Customer Success
Customer Retention
Customer Experience
Client Relationships
Customer Relationships
Quarterly Business Reviews
Revenue Growth
Net Revenue Retention
Amplify
Saas
Risk Management
Artificial Intelligence
Customer-Led Growth
Organizational Design
Business Consulting
Five-Year Customer Model
People Pleaser Trap
Revenue Generation
Sales Strategy

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company’s revenue, the stakes are high, but the resources and training available to you are oft... more

PublishesWeeklyEpisodes99Founded2 years ago
Number of ListenersCategories
ManagementBusinessCareers

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Artwork for Account Management Secrets

Latest Episodes

Private equity due diligence rarely accounts for the customer base itself, even though it may be the asset most likely to drive an acquisition’s success.

On this episode of Account Management Secrets, host Alex Raymond sits down with James Lawson, a... more

Running one global enterprise account is nothing like running 120 small ones, and the enterprise customer success manager career path proves it.

Josh Chapman is a Principal Customer Success Manager for Global Strategic Enterprise at Adobe, where he ... more

YouTube

Most QBRs are slow, forgettable, and quietly kill your client relationships.

That's the uncomfortable truth Jason Scott sat with after watching a major enterprise account stagnate for over 12 months. As a seasoned account manager with experience man... more

Most account managers at PE-backed companies are playing by the wrong rules and don't even know it.

Alex Raymond and guest Alan Gonsenhauser, an 11-time CMO and private equity advisor who calls himself a "customer capitalist," reframe what account m... more

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Recent Guests

Josh Chapman
Principal Customer Success Manager for Global Strategic Enterprise at Adobe
Adobe
Episode: From High-Volume to High-Stakes: The Enterprise Customer Success Manager Career Path | EP97
Jason Scott
Senior account management leader with 15+ years in healthcare, insurance, and technology
Former roles at large enterprises including Humana, Delta Dental, and Tieto
Episode: Your QBR Is Probably Killing Your Client Relationship: How to Run a Better QBR | EP96
Alan Gonsenhauser
11-time CMO who has worked with private equity portfolio companies; former At Forrester and Serious Decisions
Private Equity, Forrester, Serious Decisions
Episode: Account Management in Private Equity: How to Grow the Customer Base as an Asset and Win in the Boardroom | EP95
Jenny Anderson
VP of Customer Experience at Sovra
Sovra
Episode: The Customer Success Credibility Problem Every Customer Success Leader Must Fix | EP94
Andrew Carothers
Global Head of Digital Customer Success at Proofpoint
Proofpoint
Episode: Digital Customer Success at Scale: How a Small Team Supports 10,000 Customers | EP93
Melissa McMillan
General Manager at Virio
Virio
Episode: AI-Powered Customer Success: What Changes When Your Team Is the Product | EP90
Karen Loiterstein
Guest, with experience in sales enablement, revenue leadership, marketing, and customer success
Former roles at TierPoint, Equifax, Express Scripts
Episode: Revenue Leakage Prevention: What Goes Wrong Between Sales and Account Management and How to Fix It | EP89
Jacques Sciammas
Former CFO/COO, now runs Selling to Executives
Selling to Executives
Episode: How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Chris Rauch
Chief Customer Officer with post-sales leadership experience at Salesforce, Sage, and Supermetrics
Former CCO at multiple tech companies
Episode: Customer Churn Prevention Starts Before the Renewal Is at Risk | EP87

Host

Alex Raymond
Host of Account Management Secrets

Reviews

5.0 out of 5 stars from 10 ratings
  • So needed

    There’s a real lack of resources available for most AMs. This pod offers tips and insights to make the job easier and to suppprt growth in the role!

    Apple Podcasts
    5
    303Sarah
    United States9 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Insightful coverage of post-sale growth and account health.
Practical, actionable frameworks you can implement immediately.
Good balance between theory and real-world stories.
Guest mix is strong and topics stay relevant to account teams.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#144
Poland/Business/Careers
Apple Podcasts
#163
Sweden/Business/Careers
Apple Podcasts
#202
South Africa/Business/Careers
Apple Podcasts
#246
Ukraine/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

Your QBR Is Probably Killing Your Client Relationship: How to Run a Better QBR | EP96
Q: How did you get around presenting slides in a QBR and still deliver value?
We used a sink-or-swim mindset, prepared slides but prioritized a peer-level, data-informed conversation focused on priorities, which revealed value beyond slides and led to an expansion.
Your QBR Is Probably Killing Your Client Relationship: How to Run a Better QBR | EP96
Q: What happened after you had these realizations and started to change the QBR format?
The team adopted the Growth Roundtable approach, leading to executive buy-in, broader attendance, and eventual expansion of the account as they shifted from reporting to leading with ROI-backed insights.
AI-Powered Customer Success: What Changes When Your Team Is the Product | EP90
Q: Do you have examples from your current role on doing exactly that?
Melissa explains that in Virio, capacity modeling revealed that one account manager could effectively handle seven accounts rather than twenty, leading to a staffing plan that supports higher quality relationships and more precise go-to-market strategy; she emphasizes data-driven decisions and the alignment of headcount with the value delivered to clients.
How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Q: What is the recommended approach to post-sale engagement with CFOs?
Maintain value-based updates, share progress against promised outcomes, escalate issues early, and work cross-functionally to ensure the project delivers the expected ROI and renewal signals.
How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Q: How should vendors approach pre-sale credibility with CFOs?
They should demonstrate deep understanding of the business, provide relevant examples and benchmarks, and show how their solution maps to the CFO's defined KPIs and risk mitigation.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Account Management Secrets

What is Account Management Secrets about and what kind of topics does it cover?

This program centers on turning post-sale activity into durable revenue, with a focus on expanding value across existing relationships. Conversations span practical frameworks for proactive account management, growth-oriented post-sales teams, and measuring true business impact through metrics like net revenue retention, lifetime value, and executive alignment. Across episodes, listeners gain actionable playbooks for onboarding, governance, cross-functional collaboration, and strategic conversations that turn clients into growth partners. The show often features senior customer success, account management, and growth leaders from tech, healthcare, GovTech, advertising, and creative industries, offering real-world tactics that balance proces... more

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Which podcasts are similar to Account Management Secrets?

These podcasts share a similar audience with Account Management Secrets:

1. A Bit of Optimism
2. The Artificial Intelligence Show
3. The Mel Robbins Podcast
4. 2Bobs—with David C. Baker and Blair Enns
5. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of Account Management Secrets are there?

Account Management Secrets launched 2 years ago and published 99 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Account Management Secrets?

Recent guests on Account Management Secrets include:

1. Josh Chapman
2. Jason Scott
3. Alan Gonsenhauser
4. Jenny Anderson
5. Andrew Carothers
6. Melissa McMillan
7. Karen Loiterstein
8. Jacques Sciammas

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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