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Artwork for Account Management Secrets

Account Management Secrets

Alex Raymond
Account Management
Client Relationships
Business Consulting
Customer Experience
Customer Success
Customer Retention
Customer Relationships
Net Promoter Score
Employee Experience
Radically Authentic Discovery Method
Quarterly Business Reviews
Desiredpath
Customer Retention Strategies
Customer Journey Mapping
Customer Loyalty
Customer Success Management
Qbrs
Client Success
Journey Mapping
Customer Feedback

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company’s revenue, the stakes are high, but the resources and training available to you are oft... more

PublishesWeeklyEpisodes60Foundeda year ago
Number of ListenersCategories
ManagementBusinessCareers

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Artwork for Account Management Secrets

Latest Episodes

When contracts disappear and only value keeps customers loyal, the real work of account management begins.

Alex Raymond talks with Anthony DeShazor, the founder and chief architect of Protia Revenue Systems, about building customer relationships tha... more

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Revenue is more concentrated than ever, with a handful of accounts driving the majority of growth. That reality makes account management both the biggest risk and the biggest lever in business today.

In this episode, Frank Cespedes—senior lecturer a... more

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Most account managers know how to follow up, but follow through is what separates someone who manages deals from someone who builds real partnerships.

Bill Senese, Senior Strategic Adoption Manager at Amazon Business and author of “The Book on That:... more

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Customer success used to thrive on easy capital and organic expansion. But in today’s market, that model is running out of runway. If CS isn’t tied to revenue, it’s on borrowed time. In this episode, Justin Strackany - employee #1 at SecureLink who s... more

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Bill Senese
Senior Strategic Adoption Manager at Amazon Business and author of The Book on That B2B Account Management.
Amazon Business
Episode: Episode 57: The Skills Every Account Manager Needs Now with Bill Senese
Justin Strackany
First employee at SecureLink and experienced leader in customer success management.
SecureLink
Episode: Episode 56: Customer Success on Borrowed Time: Why Revenue is the Only Lifeline
Todd Caponi
Expert on negotiation strategies and sales leadership, author of the upcoming book Four Levers Negotiating
Episode: Episode 55: Negotiating Renewals Without Giving Away the Farm: Todd Caponi’s Four Levers
Brent Adamson
Author and expert on sales strategies, known for "The Challenger Sale" and "The Challenger Customer"
Gartner
Episode: Episode 53: The Frame-Making Sale: Helping Customers Build Confidence
Jennifer Pinter
Experienced trainer in account management strategies
CAPTA
Episode: Episode 52: Before the Tool: Get the Process Right
Cliff Unger
Former Chief Revenue Officer with extensive experience in revenue strategy across startups and scale-ups
Episode: Episode 51: Deliver Bad News Early: Inside the Boardroom with a CRO
Carl Smith
Founder of The Bureau, a community for marketing agency leaders
The Bureau
Episode: Episode 50: Clients Don’t Want to Drive
Mike Rapp
Chief Revenue Officer at IntelePeer, former account manager with extensive experience in customer success and revenue growth.
IntelePeer
Episode: Episode 49: Serve, Retain, Sell: How Account Management Builds Revenue Leaders
Kristy Devantier
A leader in account management at WorkerBee TV, known for implementing strategic changes in client relationship management.
WorkerBee TV
Episode: Episode 48: Rethinking QBRs, Retention, and Role Clarity with Kristy Devantier

Host

Alex Raymond
Host of the podcast and a leader in the field who has worked with thousands of Account Managers to improve their results.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#217
Canada/Business/Careers
Apple Podcasts
#85
Colombia/Business/Careers
Apple Podcasts
#89
United Arab Emirates/Business/Careers
Apple Podcasts
#124
Indonesia/Business/Careers
Apple Podcasts
#130
Israel/Business/Careers
Apple Podcasts
#143
Ukraine/Business/Careers
Apple Podcasts
#168
Poland/Business/Careers
Apple Podcasts
#184
India/Business/Careers
Apple Podcasts
#245
Saudi Arabia/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

Episode 57: The Skills Every Account Manager Needs Now with Bill Senese
Q: What motivated you to write this book?
Bill was inspired to write the book due to the lack of training resources available for account managers.
Episode 57: The Skills Every Account Manager Needs Now with Bill Senese
Q: How does Amazon Business think about account management broadly?
Bill explains that as a Strategic Adoption Manager, he works with customers beyond just the executive level, engaging deeply with individuals making purchases.
Episode 46: The People Pleaser Trap: Why Being Helpful Isn’t Enough
Q: How can account managers overcome the fear of how the customer will react?
Chad emphasizes the importance of building trust and showing value to lead customers effectively, rather than falling into identity traps.
Episode 46: The People Pleaser Trap: Why Being Helpful Isn’t Enough
Q: How did it feel to write your first book?
Chad mentioned it was hard but very rewarding, and he wanted to give back to others trying to learn more in the field.
Episode 54: The Red Renewals System: How Asana Flags Enterprise Churn 12 Months Out
Q: What are the variables that you're looking at around segmentation?
They consider factors like verticals, customer spend, and usage patterns to effectively manage their diverse customer base.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Account Management Secrets

What is Account Management Secrets about and what kind of topics does it cover?

Insights and strategies tailored for Account Managers are the cornerstone of this podcast, focusing on enhancing the effectiveness and success of professionals in this pivotal role. With a variety of topics covered, episodes often highlight the importance of relationship building, growth strategies, and practical tools essential for driving customer satisfaction and revenue within organizations. Listeners can expect discussions on navigating complex client dynamics, leveraging storytelling for sales success, and implementing innovative account management frameworks. The unique aspect of this podcast is its commitment to empowering Account Managers by providing them with actionable advice, expert insights, and the latest trends in the indust... more

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Which podcasts are similar to Account Management Secrets?

These podcasts share a similar audience with Account Management Secrets:

1. Marketing Against The Grain
2. The Game with Alex Hormozi
3. The Koerner Office - Business Ideas and Small Business Deep Dives with Entrepreneurs
4. The Mel Robbins Podcast
5. Creative Agency Account Manager Podcast

How many episodes of Account Management Secrets are there?

Account Management Secrets launched a year ago and published 60 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Account Management Secrets?

Recent guests on Account Management Secrets include:

1. Bill Senese
2. Justin Strackany
3. Todd Caponi
4. Brent Adamson
5. Jennifer Pinter
6. Cliff Unger
7. Carl Smith
8. Mike Rapp

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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