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Artwork for Account Management Secrets

Account Management Secrets

Alex Raymond
Account Management
Client Relationships
Business Consulting
Customer Experience
Customer Success
Customer Retention
Customer Relationships
Net Promoter Score
Employee Experience
Radically Authentic Discovery Method
Quarterly Business Reviews
Customer Journey Mapping
Customer Retention Strategies
Desiredpath
Qbrs
Customer Success Management
Customer Loyalty
Client Success
Customer Feedback
Training and Development

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company’s revenue, the stakes are high, but the resources and training available to you are oft... more

PublishesWeeklyEpisodes33Founded7 months ago
Number of ListenersCategories
CareersBusinessManagement

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Artwork for Account Management Secrets

Latest Episodes

Most account plans feel like busywork. Why? Because they’re built in a broken system that rewards documentation over results.

In this episode, Alex Raymond explains why so many account plans fail to drive real impact and what to do instead. He intro... more

Most account managers are chasing career growth, but few stop to ask whether their next opportunity might already be within reach.

Alex Raymond talks with Swati Garg, the founder and CEO of Melo Associates, about what hiring managers are prioritizin... more

Securing Megadeals requires more than just a strong pitch. It demands a deep understanding of deal orchestration and stakeholder management.

In this episode, Bora Brännström, the co-founder of Megadeals Advisory, joins Alex Raymond to share insights... more

Most companies treat onboarding like a finish line, but it’s the starting gate for retention, customer success, and long-term revenue.

Alex Raymond welcomes onboarding expert Donna Weber, the author of “Onboarding Matters,” to challenge the idea tha... more

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Recent Guests

Bob Mathers
Expert in customer success and account management
Episode: Episode 27: The 5-Year Customer Model
Rav Dhaliwal
An expert in customer success with experience at Slack and Zendesk
Episode: Episode 26: How to Turn Customer Success Into a Growth Function
Rachel Provan
Customer success leader and coach
Episode: Episode 25: Resilience Under Pressure: Tools to Thrive as an Account Manager
Emilia D'Anzica
Founder of Growth Molecules, Fractional Chief Customer Officer
Growth Molecules
Episode: Episode 23: The No-BS Guide to Customer Success
David Karp
Chief Customer Officer at Disqo
Disqo
Episode: Episode 22: From Key Account Manager to Chief Customer Officer
Dave Jackson
Coach, author, and thought leader on customer success, known as the CS Heretic
Episode: Episode 21: The Truth About Customer-Led Growth
Ali Cudby
CEO of Alignment Growth Strategies and author of the book 'Keep Your Customers'
Alignment Growth Strategies
Episode: Episode 20: Stop the Churn: How to Retain Customers and Drive Growth
Ed Powers
Expert in customer success and account management
Episode: Episode 19: Customer Success is a Strategy, Not Just a Function
Maranda Dziekonski
New VP of Customer Success at ID.me
ID.me
Episode: Episode 18: Using Customer Success to Drive Growth and Boost Retention

Host

Alex Raymond
Host of the podcast, a leader in account management with extensive experience in coaching account managers.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Episode 27: The 5-Year Customer Model
Q: What does the five-year customer model mean? Why is this important?
Mathers emphasizes that the model focuses on long-term customer relationships, shifting away from chasing quick wins, and aligning the organization for customer retention.
Episode 27: The 5-Year Customer Model
Q: Why is customer success a thing for you? Is this something you were always intending to do? Or what brought you here?
Bob Mathers shares that he stumbled into customer success through a background in management consulting, realizing the importance of ensuring customer value after transitioning to tech companies.
Episode 9: Building True Customer and Employee Experiences
Q: What are the best questions for uncovering employee needs?
The key questions are straightforward, such as ‘Do you have what you need to do your job?’, focusing on basic managerial check-ins.
Episode 9: Building True Customer and Employee Experiences
Q: How does employee experience relate to customer experience?
Employee experience directly drives customer experience, as satisfied employees are essential for delivering excellent service.
Episode 7: Real-World Strategies for Revenue Growth
Q: How do we actually start transitioning to a more customer-centric approach in an organization?
It begins with gaining buy-in from the leadership but also integrating customers into the account planning process to ensure mutual commitment.

Audience Metrics

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Listeners per Episode
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Interests
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Household Income
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Frequently Asked Questions About Account Management Secrets

What is Account Management Secrets about and what kind of topics does it cover?

This podcast focuses on providing insights and strategies for professionals working in account management, emphasizing the importance of their role in driving company revenue. It offers actionable advice on complex aspects of account management, such as enhancing client relationships, improving team dynamics, and strategizing for critical interactions like Quarterly Business Reviews (QBRs). The discussions often include expert guests who share their experiences and frameworks designed to help listeners overcome challenges in their roles, elevate customer success, and foster business growth. Unique elements include a strong focus on mental health and resilience amid pressure, as well as techniques for maintaining engagement with clients and ... more

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How many listeners does Account Management Secrets get?

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How many subscribers and views does Account Management Secrets have?

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Which podcasts are similar to Account Management Secrets?

These podcasts share a similar audience with Account Management Secrets:

1. Nudge
2. The Peter Attia Drive
3. Huberman Lab
4. How to Be Awesome at Your Job
5. The Official SaaStr Podcast: SaaS | Founders | Investors

How many episodes of Account Management Secrets are there?

Account Management Secrets launched 7 months ago and published 33 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Account Management Secrets?

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Where can I see ratings and reviews for Account Management Secrets?

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What guests have appeared on Account Management Secrets?

Recent guests on Account Management Secrets include:

1. Bob Mathers
2. Rav Dhaliwal
3. Rachel Provan
4. Emilia D'Anzica
5. David Karp
6. Dave Jackson
7. Ali Cudby
8. Ed Powers

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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