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Artwork for Account Management Secrets

Account Management Secrets

Alex Raymond
Account Management
Customer Success
Customer Retention
Customer Experience
Client Relationships
Customer Relationships
Quarterly Business Reviews
Revenue Growth
Saas
Risk Management
Net Revenue Retention
Amplify
Artificial Intelligence
Customer-Led Growth
Organizational Design
Business Consulting
Five-Year Customer Model
People Pleaser Trap
Revenue Generation
Sales Strategy

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company’s revenue, the stakes are high, but the resources and training available to you are oft... more

PublishesWeeklyEpisodes93Founded2 years ago
Number of ListenersCategories
ManagementBusinessCareers

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Artwork for Account Management Secrets

Latest Episodes

The QBR you think went fine might be the clearest sign your account is at risk.

On Account Management Secrets, host Alex Raymond makes a case that the quarterly business review for account managers is the single most important strategic meeting in y... more

YouTube

The problem is not that account management leaders lack strategy. The problem is getting that strategy out of the document and into the rhythm of the team.

On Account Management Secrets, host Alex Raymond is joined by Jennifer Pinter to recap Buildi... more

YouTube

When the team is the product, AI-powered customer success stops being a support function and starts being the entire business.

That's the reality Melissa McMillan stepped into when she joined Virio as Head of Customer Success in January. Three month... more

YouTube

The sales to account management handoff is where client relationships are won or lost before the real work even begins.

On Account Management Secrets, host Alex Raymond sits down with Karen Loiterstein, a revenue leadership veteran with experience a... more

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Recent Guests

Melissa McMillan
General Manager at Virio
Virio
Episode: AI-Powered Customer Success: What Changes When Your Team Is the Product | EP90
Karen Loiterstein
Guest, with experience in sales enablement, revenue leadership, marketing, and customer success
Former roles at TierPoint, Equifax, Express Scripts
Episode: Revenue Leakage Prevention: What Goes Wrong Between Sales and Account Management and How to Fix It | EP89
Jacques Sciammas
Former CFO/COO, now runs Selling to Executives
Selling to Executives
Episode: How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Chris Rauch
Chief Customer Officer with post-sales leadership experience at Salesforce, Sage, and Supermetrics
Former CCO at multiple tech companies
Episode: Customer Churn Prevention Starts Before the Renewal Is at Risk | EP87
Nate Skinner
Chief Revenue Officer at 8 AM (formerly CMO)
8 AM
Episode: Expansion Revenue Strategy Built on Systems Instead of Heroics | EP86
Nakul Kadaba
Customer success and account management leader with experience at HubSpot and ServiceNow
HubSpot, ServiceNow
Episode: Quantifying Customer Value to Prevent Surprise Churn | EP85
Lori Bartle
Author of The Agency Within Us; former agency leader
Author, The Agency Within Us
Episode: To Grow the Business, You Have to Know the Business | EP84
Benjamin Stidham
VP of Account Management at CivicPlus
CivicPlus
Episode: Government Account Management and Why Total Account Ownership Matters in GovTech | EP82
Julio Franco
Chief Customer Officer at Zappi
Zappi
Episode: Account Management Strategy: The 4 Things Customers Actually Care About | EP81

Host

Alex Raymond
Host of Account Management Secrets

Reviews

5.0 out of 5 stars from 10 ratings
  • So needed

    There’s a real lack of resources available for most AMs. This pod offers tips and insights to make the job easier and to suppprt growth in the role!

    Apple Podcasts
    5
    303Sarah
    United States7 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Insightful coverage of post-sale growth and account health.
Practical, actionable frameworks you can implement immediately.
Good balance between theory and real-world stories.
Guest mix is strong and topics stay relevant to account teams.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#18
Ukraine/Business/Careers
Apple Podcasts
#44
Poland/Business/Careers
Apple Podcasts
#52
Philippines/Business/Careers
Apple Podcasts
#188
Ukraine/Business

Talking Points

Recent interactions between the hosts and their guests.

AI-Powered Customer Success: What Changes When Your Team Is the Product | EP90
Q: Do you have examples from your current role on doing exactly that?
Melissa explains that in Virio, capacity modeling revealed that one account manager could effectively handle seven accounts rather than twenty, leading to a staffing plan that supports higher quality relationships and more precise go-to-market strategy; she emphasizes data-driven decisions and the alignment of headcount with the value delivered to clients.
How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Q: What is the recommended approach to post-sale engagement with CFOs?
Maintain value-based updates, share progress against promised outcomes, escalate issues early, and work cross-functionally to ensure the project delivers the expected ROI and renewal signals.
How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Q: How should vendors approach pre-sale credibility with CFOs?
They should demonstrate deep understanding of the business, provide relevant examples and benchmarks, and show how their solution maps to the CFO's defined KPIs and risk mitigation.
How to Sell to a CFO: A Former Charles Schwab CFO Reveals What Works | EP88
Q: What is the role of the CFO in responsible for the company's success and how does that influence vendor decisions?
The CFO is a strategic partner focused on aligning initiatives with enterprise goals, ensuring value delivery, and collaborating with the full C-suite to execute on strategy and optimize shareholder value.
To Grow the Business, You Have to Know the Business | EP84
Q: How do you assess and develop an account leadership team?
Use a readiness assessment across growth, relationships, and creativity, followed by targeted one-on-one development and agreed-upon metrics to track progress.

Audience Metrics

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Frequently Asked Questions About Account Management Secrets

What is Account Management Secrets about and what kind of topics does it cover?

This program centers on turning post-sale activity into durable revenue, with a focus on expanding value across existing relationships. Conversations span practical frameworks for proactive account management, growth-oriented post-sales teams, and measuring true business impact through metrics like net revenue retention, lifetime value, and executive alignment. Across episodes, listeners gain actionable playbooks for onboarding, governance, cross-functional collaboration, and strategic conversations that turn clients into growth partners. The show often features senior customer success, account management, and growth leaders from tech, healthcare, GovTech, advertising, and creative industries, offering real-world tactics that balance proces... more

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Which podcasts are similar to Account Management Secrets?

These podcasts share a similar audience with Account Management Secrets:

1. The Diary Of A CEO with Steven Bartlett
2. The Rest Is History
3. The Prof G Pod with Scott Galloway
4. Prof G Markets
5. The Artificial Intelligence Show

How many episodes of Account Management Secrets are there?

Account Management Secrets launched 2 years ago and published 93 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Account Management Secrets?

Recent guests on Account Management Secrets include:

1. Melissa McMillan
2. Karen Loiterstein
3. Jacques Sciammas
4. Chris Rauch
5. Nate Skinner
6. Nakul Kadaba
7. Lori Bartle
8. Benjamin Stidham

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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