Rephonic
Artwork for Account Management Secrets

Account Management Secrets

Alex Raymond
Account Management
Client Relationships
Business Consulting
Customer Experience
Customer Success
Customer Retention
Customer Relationships
Net Promoter Score
Employee Experience
Radically Authentic Discovery Method
Quarterly Business Reviews
Desiredpath
Customer Retention Strategies
Customer Journey Mapping
Qbrs
Customer Success Management
Customer Loyalty
Client Success
Training and Development
Journey Mapping

Account Management Secrets is the podcast designed specifically for the unsung heroes of the business world—Account Managers. Every week, we share insights, strategies, and tools that will help you excel in your role and drive success within your organization. As someone responsible for over 70% of your company’s revenue, the stakes are high, but the resources and training available to you are oft... more

PublishesWeeklyEpisodes65Foundeda year ago
Number of ListenersCategories
CareersBusinessManagement

Listen to this Podcast

Artwork for Account Management Secrets

Latest Episodes

Most companies don’t have a revenue problem, they have a process problem hidden in plain sight.

Alex sits down with Eddie Reynolds, CEO of Union Square Consulting, to unpack why growth so often stalls even when sales are strong. Through the lens of ... more

YouTube

Mallory Lee proves that simplifying your systems can be the smartest growth strategy a company ever makes.

Alex Raymond sits down with Mallory Lee, VP of Revenue Operations at PhoneBurner, about how tearing out a decade of legacy systems and moving ... more

YouTube

Ultra accounts demand a no-deck QBR playbook built on senior trust, steakhouse conversations, and concrete commitments.

Carl Lenocker, Senior Customer Success Executive at Splunk (now Cisco), joins Alex Raymond to talk about managing $10M+ enterpris... more

YouTube

What if the key to explosive growth isn’t chasing new customers but treating expansion as an act of service to the ones you already have?

Alex Raymond sits down with Amanda Edington, VP of Account Management at Payscale, to unpack how a mindset shif... more

YouTube

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Eddie Reynolds
CEO of Union Square Consulting and host of the GTM Science Podcast
Union Square Consulting
Episode: Fix What’s Really Broken | EP64
Mallory Lee
VP of Revenue Operations at PhoneBurner
PhoneBurner
Episode: Why RevOps Should Scare You Less | EP63
Carl Lenocker
Senior Customer Success Executive at Splunk, specializing in ultra accounts
Splunk
Episode: QBRs on a Cocktail Napkin: The Art of Executive Simplicity | EP62
Amanda Edington
VP of Account Management at Payscale
Payscale
Episode: Account Managers are Fixers | EP61
Shep Hyken
One of the world's leading authorities on customer service and customer experience
Episode: Consistency Beats Heroics: Shep Hyken on Building B2B Customer Loyalty | EP60
Anthony DeShazor
Former Chief Client Officer and author of Protia Revenue Systems
Givelify, Protia Revenue Systems
Episode: Value Is the New Contract: Anthony DeShazor on Outcome-Based Account Management | EP59
Frank Cespedes
Professor at Harvard Business School and author of Sales Management That Works
Harvard Business School
Episode: The MBA Account Managers Never Got | EP58
Bill Senese
Senior Strategic Adoption Manager at Amazon Business and author of The Book on That B2B Account Management.
Amazon Business
Episode: The Skills Every Account Manager Needs Now with Bill Senese | EP57
Justin Strackany
First employee at SecureLink and experienced leader in customer success management.
SecureLink
Episode: Why Revenue is the Critical Customer Success KPI | EP56

Host

Alex Raymond
Host and expert in account management strategies, sharing insights and actionable advice tailored for account managers looking to excel in their roles.

Reviews

5.0 out of 5 stars from 10 ratings
  • So needed

    There’s a real lack of resources available for most AMs. This pod offers tips and insights to make the job easier and to suppprt growth in the role!

    Apple Podcasts
    5
    303Sarah
    United Statesa month ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the essential insights and practical tips provided, highlighting that the resources available are crucial for enhancing their roles as account managers. Many express gratitude for the podcast addressing the challenges faced in the profession, and emphasize the value of the actionable advice shared.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#10
Indonesia/Business/Careers
Apple Podcasts
#20
Sweden/Business/Careers
Apple Podcasts
#72
Netherlands/Business/Careers
Apple Podcasts
#86
Poland/Business/Careers
Apple Podcasts
#193
Indonesia/Business
Apple Podcasts
#204
Saudi Arabia/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

Account Managers are Fixers | EP61
Q: What motivated you to move from sales into account management?
Amanda shares her journey, highlighting her previous successful experiences in sales and how she found fulfillment in solving problems for existing customers as an account manager.
Consistency Beats Heroics: Shep Hyken on Building B2B Customer Loyalty | EP60
Q: How do we know we are out of the satisfied zone and into the loyal zone?
By monitoring customer behavior and the cadence of their purchases as well as aiming for consistent positive feedback from customers.
Consistency Beats Heroics: Shep Hyken on Building B2B Customer Loyalty | EP60
Q: How should an account manager reframe their client interactions?
By applying a six-step process to understand customer retention, competition, and expectations effectively, enhancing their approach to maintaining client relationships.
Consistency Beats Heroics: Shep Hyken on Building B2B Customer Loyalty | EP60
Q: What is the overlap here between your research and B2B?
Hyken explains that despite differences, customers in B2B environments compare their experiences to those they have in B2C environments, recognizing the importance of service quality.
Value Is the New Contract: Anthony DeShazor on Outcome-Based Account Management | EP59
Q: How did you make sure everyone was aligned in terms of communication strategies to customers?
I focused on showing the problems caused by misaligned ad hoc communications, presenting data on their impact on customer satisfaction and revenue.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Account Management Secrets

What is Account Management Secrets about and what kind of topics does it cover?

Focused on the critical yet often overlooked role of account managers, insights and strategies are regularly shared to enhance professionals' skills in managing client relationships and driving revenue growth. Each episode typically features discussions on best practices for quarterly business reviews, customer retention techniques, and innovative approaches to account management, providing listeners with actionable advice to implement in their daily work. Notable episodes also delve into customer success, negotiation tactics, and the evolving landscape of account management, making this podcast particularly valuable for individuals seeking to advance their careers in the industry.

Where can I find podcast stats for Account Management Secrets?

Rephonic provides a wide range of podcast stats for Account Management Secrets. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Account Management Secrets and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Account Management Secrets get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Account Management Secrets, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for Account Management Secrets?

Rephonic provides comprehensive predictive audience data for Account Management Secrets, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does Account Management Secrets have?

To see how many followers or subscribers Account Management Secrets has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

How many episodes of Account Management Secrets are there?

Account Management Secrets launched a year ago and published 65 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Account Management Secrets?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Account Management Secrets?

Rephonic pulls ratings and reviews for Account Management Secrets from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Account Management Secrets?

Rephonic provides full transcripts for episodes of Account Management Secrets. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Account Management Secrets?

Recent guests on Account Management Secrets include:

1. Eddie Reynolds
2. Mallory Lee
3. Carl Lenocker
4. Amanda Edington
5. Shep Hyken
6. Anthony DeShazor
7. Frank Cespedes
8. Bill Senese

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days