Account Management (a tactical guide to success)
Fred Fuller and John BrownNew to the role of Account (or Client) Management? Want to learn specific tactics to help you be a better client manager? You’ve come to the right place. Account Management (a tactical guide to success) is the podcast for what happens after the sale. We offer sound advice for Account Management professionals who want to sharpen their skills and grow in the role. We focus on real-world advice and t... more
| Publishes | Monthly | Episodes | 29 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
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Latest Episodes
In this episode, we host special guest Tim Stoltenberg, the Creative Director of Dad’s Garage (www.dadsgarage.com) - the legendary Atlanta-based improvisation team. From Tim we learn about:
* How improv skills are not about being funny, but about l... more
In this episode, Fred and John discuss:
-Realities of the client executives you manage
And tactics to help:
-Be present
-Use the phone
-Answer the question
-Send an ‘industry update
-Storm the castle
-Send thank you notes
-Send a holiday gif... more
In this episode, Fred and John discuss:
* Negotiations Process: anchoring, leveraging interests, etc.
* Common negotiation mistakes
* Ethics in negotiations
In this episode, Fred and John review the initial stages of negotiation:1) Knowing the types of negotiations2) Preparation - ZOPA, BATNA, goal-setting3) Books we recommend
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You can tell Fred and John have walked the walk of account management. This is great knowledge for anyone who deals with customers in a B2B way. I often wonder should I do X or Y and they teach you how to make decisions on your own rather than just tell you what to do. Their zany banter is also very entertaining and shows that being human is part of the process of client success/account management. If you don't think spending $50 to get a couple of classes a month from these guys would be worth ... more
Audible5John
United Statesa year ago- Real World Experience
You can tell Fred and John have walked the walk of account management. This is great knowledge for anyone who deals with customers in a B2B way. I often wonder should I do X or Y and they teach you how to make decisions on your own rather than just tell you what to do. Their zany banter is also very entertaining and shows that being human is part of the process of client success/account management. If you don't think spending $50 to get a couple of classes a month from these guys would be worth ... more
Audible5JohnUnited Statesa year ago - AM on the job hunt!
Cheers for the podcast lads. Job hunting at the moment and it’s been great to listen during interview prep etc. Book is arriving Saturday!
Apple Podcasts5Johnzinho14United States2 years ago - Great practical information!
I started listening to this when I first started my Account Management role. I had been a Project Manager for years. It has loads of useful tips. A year later I went back and revisited it and got even more out of it. Well worth the listen and the read.
Apple Podcasts5rmd75
Australia2 years ago - Great Insights
This is full of great insights. I wish there were newer episodes that adapted some of these ideas to an increasingly remote world. I’d also love an audiobook version of the book. Even without these elements, there is a lot to gain from this podcast.
Apple Podcasts5B.MomOfThreeUnited States3 years ago
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Chart Rankings
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Apple Podcasts | #186 | United States/Business/Management |
Apple Podcasts | #65 |  Ukraine/Business/Management |
Apple Podcasts | #76 |  New Zealand/Business/Management |
Apple Podcasts | #136 |  Mexico/Business/Management |
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Frequently Asked Questions About Account Management
What is Account Management about and what kind of topics does it cover?
This series centers on practical tactics for Account Management, focusing on how to maintain and grow client relationships after the sale. Episodes cover core skills like negotiation, cross-functional collaboration, financial literacy for client-facing roles, and adapting communication styles to different personalities. Real-world anecdotes and step-by-step guidance help listeners translate theory into actionable, repeatable practices for managing accounts more effectively, with a candid, collaborative dynamic between the hosts that makes complex topics approachable. A notable throughline across episodes is the value of balancing disciplined process with personal, in-person touches and clear, data-informed decision making.
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How many listeners does Account Management get?
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What are the audience demographics for Account Management?
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How many subscribers and views does Account Management have?
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Which podcasts are similar to Account Management?
These podcasts share a similar audience with Account Management:
1. The Mel Robbins Podcast
2. HBR IdeaCast
3. Up First from NPR
4. Think Fast Talk Smart: Communication Techniques
5. The Ramsey Show
How many episodes of Account Management are there?
Account Management launched 6 years ago and published 29 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Account Management?
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What guests have appeared on Account Management?
Recent guests on Account Management include:
1. Tim Stoltenberg
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.