Account Management (a tactical guide to success)
Fred Fuller and John BrownNew to the role of Account (or Client) Management? Want to learn specific tactics to help you be a better client manager? You’ve come to the right place. Account Management (a tactical guide to success) is the podcast for what happens after the sale. We offer sound advice for Account Management professionals who want to sharpen their skills and grow in the role. We focus on real-world advice and t... more
| Publishes | Monthly | Episodes | 33 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
Listen to this Podcast
Latest Episodes
In this Episode, Fred and John welcome special guest Elena Casal, Chief Client Officer for the Clearing House. The Clearing House is one of the US's largest payment networks.
In this episode, we cover:
- Embracing sales as an account manager
- 'S... more
In this episode, Fred and John review how to handle outages or emergencies as an Account Manager, including:
* The First 15 Minutes: What to Say Immediately
* Communicate on the period you specified, even if nothing changes
* Decide communicati... more
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In this episode, Fred and John discuss Business Ethics specifically for Account Managers
* Most Common Scenario: Ethical Communication During Problems
* Quota vs. Client Best Interest
* Overselling vs. Honest Positioning or overselling ... more
In this episode, Fred and John discuss the top ten mistakes made by B2B account managers:
* Thinking some else is the quarterback
* “I think”
* Not bringing recommendations along with problems
* Not being willing to be a pincushion
* Compl... more
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Reviews
You can tell Fred and John have walked the walk of account management. This is great knowledge for anyone who deals with customers in a B2B way. I often wonder should I do X or Y and they teach you how to make decisions on your own rather than just tell you what to do. Their zany banter is also very entertaining and shows that being human is part of the process of client success/account management. If you don't think spending $50 to get a couple of classes a month from these guys would be worth ... more
Audible5John
United States2 years ago- Real World Experience
You can tell Fred and John have walked the walk of account management. This is great knowledge for anyone who deals with customers in a B2B way. I often wonder should I do X or Y and they teach you how to make decisions on your own rather than just tell you what to do. Their zany banter is also very entertaining and shows that being human is part of the process of client success/account management. If you don't think spending $50 to get a couple of classes a month from these guys would be worth ... more
Audible5JohnUnited States2 years ago - AM on the job hunt!
Cheers for the podcast lads. Job hunting at the moment and it’s been great to listen during interview prep etc. Book is arriving Saturday!
Apple Podcasts5Johnzinho14United States2 years ago - Great practical information!
I started listening to this when I first started my Account Management role. I had been a Project Manager for years. It has loads of useful tips. A year later I went back and revisited it and got even more out of it. Well worth the listen and the read.
Apple Podcasts5rmd75
Australia3 years ago - Great Insights
This is full of great insights. I wish there were newer episodes that adapted some of these ideas to an increasingly remote world. I’d also love an audiobook version of the book. Even without these elements, there is a lot to gain from this podcast.
Apple Podcasts5B.MomOfThreeUnited States4 years ago
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Chart Rankings
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Apple Podcasts | #246 |  Canada/Business/Management |
Apple Podcasts | #37 |  Ukraine/Business/Management |
Apple Podcasts | #223 | Ukraine/Business |
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Frequently Asked Questions About Account Management
What is Account Management about and what kind of topics does it cover?
A practical, practitioner-focused show that delivers real-world tactics for post-sale client management. Across episodes, hosts explore everything from account planning, quarterly reviews, and ethics to negotiations, internal collaboration, and crisis communications, all with actionable takeaways and concrete templates. Guests range from industry leaders to professionals outside traditional business circles, and conversations often mix humor with battle-tested frameworks to help listeners build stronger client relationships, drive growth, and operate more confidently in complex or regulated environments. A standout aspect is how the hosts blend storytelling with repeatable playbooks, making complex topics approachable for account managers a... more
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Which podcasts are similar to Account Management?
These podcasts share a similar audience with Account Management:
1. The Tucker Carlson Show
2. The Joe Rogan Experience
3. The Diary Of A CEO with Steven Bartlett
4. The Mel Robbins Podcast
5. The Jefferson Fisher Podcast
How many episodes of Account Management are there?
Account Management launched 6 years ago and published 33 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Account Management?
Recent guests on Account Management include:
1. Elena Casal
2. Tim Stoltenberg
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.