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Within the Trenches

Code 7 Podcast Network
Public Safety
911 Dispatch
Mental Health
911 Dispatching
911 Dispatchers
9-1-1 Dispatch
9-1-1 Dispatching
Emergency Response
Emergency Dispatch
Emergency Calls
Imagine Listening
Peer Support
Emergency Services
Domestic Violence
First Responders
Mental Health Awareness
Hurricane Helene
PTSD
Rapidsos
Emergency Medical Services

A podcast based on the experience of being a 9-1-1 dispatcher.

PublishesWeeklyEpisodes678Founded14 years ago
Number of ListenersCategories
GovernmentTrue Crime

Listen to this Podcast

Artwork for Within the Trenches

Latest Episodes

Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota.

This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The impact of evolving technology, including AI and... more

Episode 675 features a solo episode update for big news on Camp Imagine Listening, wellness initiatives, and behind-the-scenes stories from recent travels.

This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web

Vote for me for Top ... more

Episode 674 features Mariah, a 911 dispatcher out of the SW part of Indiana.

Episode topics –

• How childhood experiences and early influences led to a career in public safety

• Challenges and rewards of working in a small-town emergency ser... more

YouTube

A mother and her nine month old baby were trapped inside a burning apartment. On the other end of the phone was 911 dispatcher, Christina.

As the fire moved through the apartment, Christina stayed on the line giving instructions, keeping the caller... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Kaylee Hayman
Kaylee Hayman, 30 years in public safety, former 911 dispatcher and EMT, Rapid SOS marketing manager
Rapid SOS
Episode: Within the Trenches Ep 670
Eric Troy
Eric Troy, Vice President, Responder Division at Rapid SOS
Rapid SOS
Episode: Within the Trenches Ep 670
Michael Recupero
Michael Recupero, Strategic Engagement Director at Rapid SOS for Law Enforcement
Rapid SOS
Episode: Within the Trenches Ep 670
Ray Bailey
Ray Bailey, Project Manager at Rapid SOS
Rapid SOS
Episode: Within the Trenches Ep 670
Stephanie Allen
Second guest introduced during the live event
North Carolina 911 Board
Episode: Within the Trenches Ep 669
Dawn Shumway
Public safety advocate; creator of zero suicide kits; speaker on dispatcher wellness and suicide prevention
Dawn Shumway Solutions
Episode: Within the Trenches Ep 664
Casey Rees
AI solutions consultant; former Fairfax County public safety professional
Eventide Communications / Fairfax County (past)
Episode: Within the Trenches Ep 660
Gianna Gatto
Customer success manager at Smart Response Technologies; former firefighter/EMT
Smart Response Technologies
Episode: Within the Trenches Ep 660
Roxy Van Gundy
Director of Lyon County 911 in Kansas; long-time dispatcher
Lyon County 911
Episode: Within the Trenches Ep 660

Host

Ricardo Martinez
Host of the series focusing on public-safety dispatch life, peer support advocacy, and storytelling in emergency communications.

Reviews

4.5 out of 5 stars from 227 ratings
  • This show hits different!

    Ricardo has this way of ebbing and flowing between comedy and creating safe spaces for the hardiest darkest spots to be discussed to truly allow people to know they aren’t alone. Thank you for being a huge voice for the dispatcher community who deserves one of the biggest platforms of recognition for what they do!

    Apple Podcasts
    5
    Lightbearer1981
    United Statesa year ago
  • Awesome podcast

    This is such a down to earth podcast really love it. Amazing stories even has your gripping and sad and awesome good times thank you for making this happen. Love you and New audio book too.

    Apple Podcasts
    5
    Cuzy1
    Australia3 years ago
  • Interesting but production could be better

    Interesting show but production is lacking. Example Episode 524, sounds like the people are speaking from the audience

    Apple Podcasts
    3
    Bob Huffman
    United States3 years ago
  • Very interesting

    I heard about this from Sword and Scale. I’m glad I listened to a few episodes. It is very interesting hearing from dispatchers and what they go through.

    Apple Podcasts
    5
    kt07734
    United States3 years ago
  • This is an amazing podcast that brings the world of 9-1-1 to life. The amazing work that 9-1-1 professionals perform every day, the successes, challenges, funny moments, and close-knit community is presented and shared through the amazing story-telling of those who live it every day!

    Audible
    5
    Brian Crumpler
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Some critics note production and pacing inconsistencies but overall value the candid conversations and guest expertise.
Guests and topics are felt as authentic and impactful by the community.
Episodes frequently emphasize empathy and community within public safety.
Listeners praise the host for balancing humor with deep, meaningful discussions about dispatchers' experiences.
Fans appreciate practical wellness strategies and real-world insights from dispatchers.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#49
United States/Government
Apple Podcasts
#30
Canada/Government
Apple Podcasts
#89
Australia/Government
Apple Podcasts
#62
New Zealand/Government

Talking Points

Recent interactions between the hosts and their guests.

Within the Trenches Ep 674
Q: What advice would you give your younger self starting in dispatch?
She would tell herself to hold on during the ride, recognizing that the job is demanding but ultimately meaningful, and to seek support to avoid burnout.
Within the Trenches Ep 674
Q: What was training really like for you, and how did you handle the early pressure?
She explains varied training experiences, the importance of mentors, dealing with being under scrutiny on the radio, and learning to balance confidence with adaptability.
Within the Trenches Ep 674
Q: So to go back, how did you get into public safety to begin with?
She discusses a lifelong inclination to help others, early influence from a DARE program mentor who inspired her to pursue public safety, and how family and community shaped her path into dispatch.
Within the Trenches Ep 673
Q: What was it like switching from Johnston County to Cary PD and handling EMD as a firefighter turned dispatcher?
It was challenging, especially EMD, but her firefighting background helped with medical calls and CAD intuition, while training and mentors helped bridge the gaps in policy and local procedures.
Within the Trenches Ep 670
Q: How has technology changed 9-1-1 response since 9/11?
There has been a shift from legacy systems to more robust, redundant technologies and location services, improving the ability to locate and reach victims even when traditional lines failed.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Within the Trenches

What is Within the Trenches about and what kind of topics does it cover?

The show centers on the realities of 9-1-1 dispatch work, blending personal dispatch stories with insights on wellness, burnout, and peer support. Across episodes, listeners hear veteran operators share career journeys, frontline challenges, and practical strategies for mental health, training, and technology-enabled safety. Notable traits include candid discussions about trauma, a strong emphasis on community and peer support, and ongoing exploration of how tech, education, and public safety culture intersect to support those who answer the calls. The format often features roundtables, solo reflections, and guest experts from public safety, healthcare, and tech, with a clear commitment to humane, human-centered storytelling that resonates ... more

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How many listeners does Within the Trenches get?

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Which podcasts are similar to Within the Trenches?

These podcasts share a similar audience with Within the Trenches:

1. Music City 911
2. True Crime Garage
3. Crime Junkie
4. Sword and Scale
5. Park Predators

How many episodes of Within the Trenches are there?

Within the Trenches launched 14 years ago and published 678 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Within the Trenches?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Within the Trenches?

Recent guests on Within the Trenches include:

1. Kaylee Hayman
2. Eric Troy
3. Michael Recupero
4. Ray Bailey
5. Stephanie Allen
6. Dawn Shumway
7. Casey Rees
8. Gianna Gatto

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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