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Within the Trenches

Code 7 Podcast Network
Public Safety
911 Dispatch
Mental Health
911 Dispatching
911 Dispatchers
9-1-1 Dispatch
9-1-1 Dispatching
Emergency Response
Emergency Dispatch
Emergency Calls
Emergency Services
Peer Support
Imagine Listening
Domestic Violence
First Responders
Mental Health Awareness
Hurricane Helene
PTSD
Emergency Medical Services
Community Support

A podcast based on the experience of being a 9-1-1 dispatcher.

PublishesWeeklyEpisodes664Founded14 years ago
Number of ListenersCategories
GovernmentTrue Crime

Listen to this Podcast

Artwork for Within the Trenches

Latest Episodes

Episode 663 features a solo episode where I revisit and celebrate the 13 year anniversary of my last day at Allegan County Central Dispatch in Michigan.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Ricardo recoun... more

Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Erica's journey from the ER to a 13-year dispatc... more

Episode 661 features a panel discussion from a recent Public Safety Showcase virtual event entitled, "Dispatcher Suicide: Breaking the Silence."

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Why dispatcher suicide... more

Episode 660 features a panel discussion from a recent Public Safety Showcase virtual event covering AI Tech and mental health for 911 professionals.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The real impact of... more

YouTube

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Casey Rees
AI solutions consultant; former Fairfax County public safety professional
Eventide Communications / Fairfax County (past)
Episode: Within the Trenches Ep 660
Gianna Gatto
Customer success manager at Smart Response Technologies; former firefighter/EMT
Smart Response Technologies
Episode: Within the Trenches Ep 660
Roxy Van Gundy
Director of Lyon County 911 in Kansas; long-time dispatcher
Lyon County 911
Episode: Within the Trenches Ep 660
Brent Rao
Emergency Department physician
Allegheny General Hospital
Episode: Within the Trenches Ep 652
Brandy Powell
Executive Director of the 911 Chaplain Initiative
911 Chaplain Initiative
Episode: Within the Trenches Ep 648
Ashley Williams
A 901 dispatcher from Skiatook Police Department, Oklahoma
Skiatook Police Department
Episode: Within the Trenches Ep 647
Autumn Martin
9-1-1 call taker, Indian River County Sheriff's Office
Indian River County Sheriff's Office (Florida)
Episode: Within the Trenches Ep 646
James Lockerbie
Public safety professional from New Jersey active in dispatcher advocacy and conference organizing
New Jersey public safety / NENA conference participant
Episode: Within the Trenches Ep 644
Ben Johnson
VP of Product with RapidSOS.
RapidSOS
Episode: Within the Trenches Ep 643

Host

Ricardo Martinez
Host of Within the Trenches; multiple affiliations across Code 7 Podcast Network and related projects.

Reviews

4.5 out of 5 stars from 226 ratings
  • This show hits different!

    Ricardo has this way of ebbing and flowing between comedy and creating safe spaces for the hardiest darkest spots to be discussed to truly allow people to know they aren’t alone. Thank you for being a huge voice for the dispatcher community who deserves one of the biggest platforms of recognition for what they do!

    Apple Podcasts
    5
    Lightbearer1981
    United Statesa year ago
  • Awesome podcast

    This is such a down to earth podcast really love it. Amazing stories even has your gripping and sad and awesome good times thank you for making this happen. Love you and New audio book too.

    Apple Podcasts
    5
    Cuzy1
    Australia2 years ago
  • Interesting but production could be better

    Interesting show but production is lacking. Example Episode 524, sounds like the people are speaking from the audience

    Apple Podcasts
    3
    Bob Huffman
    United States3 years ago
  • Very interesting

    I heard about this from Sword and Scale. I’m glad I listened to a few episodes. It is very interesting hearing from dispatchers and what they go through.

    Apple Podcasts
    5
    kt07734
    United States3 years ago
  • This is an amazing podcast that brings the world of 9-1-1 to life. The amazing work that 9-1-1 professionals perform every day, the successes, challenges, funny moments, and close-knit community is presented and shared through the amazing story-telling of those who live it every day!

    Audible
    5
    Brian Crumpler
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Some critiques call for production polish and tighter pacing at times.
Guests and stories are described as enlightening and impactful for frontline workers.
Listeners praise the host's heartfelt storytelling and ability to highlight dispatcher realities.
Overall, the podcast is seen as a meaningful platform for elder dispatchers and newer recruits alike.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#117
United States/Government
Apple Podcasts
#211
Canada/Government
Apple Podcasts
#113
Norway/Government
Apple Podcasts
#114
Israel/Government
Apple Podcasts
#191
New Zealand/Government
Apple Podcasts
#245
Japan/Government

Talking Points

Recent interactions between the hosts and their guests.

Within the Trenches Ep 661
Q: Why do you think dispatcher suicide is still something people whisper about?
Because the profession is stigmatized and seen as not 'serious' by outsiders, plus a history of not discussing mental health openly, which perpetuates silence and fear of being seen as weak.
Within the Trenches Ep 653
Q: What was your experience with training and becoming a trainer yourself?
She describes a long three-phase training process, initial doubts, and ultimately becoming a trainer because she wanted to shape others' experiences and create an ideal partner mindset.
Within the Trenches Ep 653
Q: How did you get involved in public safety to begin with?
Nadine explains she moved from New York to Texas, entered the police department by chance, and discovered telecommunications was a field she could excel in, which led her into dispatch.
Within the Trenches Ep 647
Q: What was your first 911 call like after training?
The first calls were often non-emergency or alarms; the real test came with higher-stakes situations, and the learning curve was steep but essential for building confidence.
Within the Trenches Ep 647
Q: What was training like when you started?
Training was extensive and hands-on, with a structured 12-week program that included real call practice and cross-training opportunities across police, fire, and EMS.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Within the Trenches

What is Within the Trenches about and what kind of topics does it cover?

This show centers on the realities of 9-1-1 dispatch, blending personal storytelling with technical and policy discussions. Listeners can expect candid accounts from frontline dispatchers, insights into how technology (like RapidSOS) intersects with public safety, and ongoing conversations about mental health, training, advocacy, and wellness within the emergency communications community. A standout element is the emphasis on storytelling as both a coping mechanism and a driver for industry improvements, with guests ranging from frontline staff to tech and policy advocates. The format often balances heartfelt experiences with practical discussions about tools, workflows, and reform efforts, making it informative for professionals, tech part... more

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How many listeners does Within the Trenches get?

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To see how many followers or subscribers Within the Trenches has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Within the Trenches?

These podcasts share a similar audience with Within the Trenches:

1. This Is Actually Happening
2. Nightmares
3. Small Town Dicks
4. Sword and Scale
5. So Supernatural

How many episodes of Within the Trenches are there?

Within the Trenches launched 14 years ago and published 664 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Within the Trenches?

Recent guests on Within the Trenches include:

1. Casey Rees
2. Gianna Gatto
3. Roxy Van Gundy
4. Brent Rao
5. Brandy Powell
6. Ashley Williams
7. Autumn Martin
8. James Lockerbie

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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