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Within the Trenches

Code 7 Podcast Network
Public Safety
9-1-1 Dispatching
Mental Health
911 Dispatch
Imagine Listening
9-1-1 Dispatch
911 Dispatchers
Emergency Calls
Arkansas Conference
Emergency Dispatch
911 Dispatching
Im-911 Movement
Kidnapping Case
Staffing Crisis In Call Centers
Peer Support
Suicide Prevention
Jacksonville Sheriff's Office
Dispatch Training
Emergency Medical Dispatch
I Am 911

A podcast based on the experience of being a 9-1-1 dispatcher.

PublishesWeeklyEpisodes650Founded13 years ago
Number of ListenersCategories
GovernmentTrue Crime

Listen to this Podcast

Artwork for Within the Trenches

Latest Episodes

Episode 649 features a solo episode with me, Ricardo, and we answer the following questions, "what has dispatch taught me about humanity?"

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The impact of the #IAM911 mo... more

Episode 648 features Brandi, Executive Dir. with The 911 Chaplain Initiative.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

The 911 Chaplain Initiative - Web

Episode topics –

• Brandy Powell's path from growing up with a police of... more

YouTube

Episode 647 features Ashley, a 911 professional with Skiatook Police Department in Oklahoma.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• How Ashley got into public safety and her rapid onboarding experience.

... more

YouTube

Episode 646 features Autumn, a 911 professional at Indian River County Sheriff's Office out of Florida.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• How Autumn got started in public safety and her motivation behi... more

YouTube

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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People also subscribe to these shows.

Recent Guests

Brandy Powell
Executive Director of the 911 Chaplain Initiative
911 Chaplain Initiative
Episode: Within the Trenches Ep 648
Ashley Williams
A 901 dispatcher from Skiatook Police Department, Oklahoma
Skiatook Police Department
Episode: Within the Trenches Ep 647
Autumn Martin
9-1-1 call taker, Indian River County Sheriff's Office
Indian River County Sheriff's Office (Florida)
Episode: Within the Trenches Ep 646
James Lockerbie
Public safety professional from New Jersey active in dispatcher advocacy and conference organizing
New Jersey public safety / NENA conference participant
Episode: Within the Trenches Ep 644
Ben Johnson
VP of Product with RapidSOS.
RapidSOS
Episode: Within the Trenches Ep 643
Carolyn Lewis
Dedicated telecommunicator and Guiding Light Award recipient
Beaumont Police Department
Episode: Within the Trenches Ep 636
Jim Schmidt
Father of Gabby Petito and secretary of the Gabby Petito Foundation
Gabby Petito Foundation
Episode: Within the Trenches Ep 626
Philip Daniels
Deputy Chief of Desoto Parish Sheriff's Office and 911 Administrator
Desoto Parish Sheriff's Office
Episode: Within the Trenches Ep 625
Chief Manoushagian
Chief of Lake Worth PD
Lake Worth PD
Episode: Within the Trenches Ep 615

Hosts

Ricardo Martinez
Host of the podcast, often reflecting on personal experiences as a dispatcher and discussing the emotional challenges faced in the profession.
Ricardo Martinez II
Co-host and seasoned dispatcher sharing candid reflections on experiences and the emotional toll of dispatching.

Reviews

4.5 out of 5 stars from 226 ratings
  • This show hits different!

    Ricardo has this way of ebbing and flowing between comedy and creating safe spaces for the hardiest darkest spots to be discussed to truly allow people to know they aren’t alone. Thank you for being a huge voice for the dispatcher community who deserves one of the biggest platforms of recognition for what they do!

    Apple Podcasts
    5
    Lightbearer1981
    United States10 months ago
  • Awesome podcast

    This is such a down to earth podcast really love it. Amazing stories even has your gripping and sad and awesome good times thank you for making this happen. Love you and New audio book too.

    Apple Podcasts
    5
    Cuzy1
    Australia2 years ago
  • Interesting but production could be better

    Interesting show but production is lacking. Example Episode 524, sounds like the people are speaking from the audience

    Apple Podcasts
    3
    Bob Huffman
    United States2 years ago
  • Very interesting

    I heard about this from Sword and Scale. I’m glad I listened to a few episodes. It is very interesting hearing from dispatchers and what they go through.

    Apple Podcasts
    5
    kt07734
    United States2 years ago
  • This is an amazing podcast that brings the world of 9-1-1 to life. The amazing work that 9-1-1 professionals perform every day, the successes, challenges, funny moments, and close-knit community is presented and shared through the amazing story-telling of those who live it every day!

    Audible
    5
    Brian Crumpler
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the humor interwoven with serious topics, noting the show's ability to create a safe space for difficult conversations.
The show receives praise for highlighting important issues around mental health and community support in the dispatch profession.
Listeners find the personal narratives compelling and enlightening, making the emotional difficulty of being a dispatcher more relatable.
Critiques include concerns about production quality and excess personal anecdotes during episodes, although these are often balanced by engaging stories.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#173
United States/Government
Apple Podcasts
#154
Canada/Government
Apple Podcasts
#113
South Africa/Government

Talking Points

Recent interactions between the hosts and their guests.

Within the Trenches Ep 647
Q: What was your first 911 call like after training?
The first calls were often non-emergency or alarms; the real test came with higher-stakes situations, and the learning curve was steep but essential for building confidence.
Within the Trenches Ep 647
Q: What was training like when you started?
Training was extensive and hands-on, with a structured 12-week program that included real call practice and cross-training opportunities across police, fire, and EMS.
Within the Trenches Ep 647
Q: How did you first get involved in public safety?
I came from a family connected to public safety and then pursued dispatch after learning the codes and language of radio communication; I wanted to do what I knew I could do to help.
Within the Trenches Ep 648
Q: How did you get involved in public safety to begin with?
Brandy describes growing up with a police officer father, her early fascination with scripts, and how a 911 dispatcher job finally aligned with her path, leading to her first role in 911 and her eventual transition to leadership in chaplaincy.
Within the Trenches Ep 601
Q: How did you get into public safety to begin with?
I saw an article about understaffing in my city and thought I could help, even though I had a secure job; it felt like a calling sparked by the article.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Within the Trenches

What is Within the Trenches about and what kind of topics does it cover?

This podcast offers an in-depth exploration of the experiences and challenges faced by 9-1-1 dispatchers, providing a unique window into their emotional toll and the critical role they play in emergency services. Episodes often feature personal stories and testimonies from current and former dispatchers, who share harrowing moments, human connections, and moments of levity within the pressures of their work. Advance technologies in emergency services, particularly those related to interoperability and support systems, are consistently highlighted as essential tools that enhance the efficacy of dispatchers in their everyday duties. This show is distinctive for its candid discussions about mental health, resilience, and the importance of buil... more

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How many listeners does Within the Trenches get?

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Which podcasts are similar to Within the Trenches?

These podcasts share a similar audience with Within the Trenches:

1. What Was That Like - True Stories. Real People.
2. Nightmares
3. This Is Actually Happening
4. Sword and Scale
5. Someone Knows Something

How many episodes of Within the Trenches are there?

Within the Trenches launched 13 years ago and published 650 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Within the Trenches?

Recent guests on Within the Trenches include:

1. Brandy Powell
2. Ashley Williams
3. Autumn Martin
4. James Lockerbie
5. Ben Johnson
6. Carolyn Lewis
7. Jim Schmidt
8. Philip Daniels

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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