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Artwork for What's Cooking?

What's Cooking? | A Podcast from Nory

Nory
Hospitality Industry
Guest Experience
Restaurant Operations
Nory
Change Management
Giggling Squid
Customer Experience
Dave's Hot Chicken
Rosa's Done Right
Technology In Hospitality
Rosa's Thai
Team Turnover
Prezzo Italian
Guest Sentiment
Hospitality
Hawksmoor
Burger King UK
Black Sheep Coffee
Jamie Oliver Group
Operational Excellence

What's Cooking? is the podcast for hospitality operators scaling smart. Hosted by Conor Sheridan – CEO and co-founder of Nory, and a former operator who built and ran multi-site restaurant brands himself – each episode goes behind the scenes of fast-growing restaurant groups to explore the operational challenges that actually matter - like disconnected systems, staffing chaos, and margin pressure.... more

PublishesWeeklyEpisodes40Foundeda year ago
Number of ListenersCategories
Business NewsArtsFoodNews

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Artwork for What's Cooking?

Latest Episodes

"Five years ago, my challenge was to convince people AI could do amazing things. Now, my challenge is not to say no to everyone."

Sophie Buresi is Group Head of AI at QSRP, the Zug-based quick-service restaurant platform that operates Burger King, ... more

YouTube

Missed the full episode with Matt Rodbard, Editor in Chief of TASTE? Here's the bite-size cut.

Keep an eye out for our next episode, featuring Sophie Buresi, Group Head of AI at QSRP.

Hosted by Conor Sheridan, CEO of Nory, the AI operating system... more

"You can still open in New York." Matt Rodbard, founding Editor in Chief of TASTE, on what operators get wrong when they try.

Conor sets up this episode on the three-times cost of entry in New York — the number that decides who is allowed to try at... more

YouTube

Missed the full episode with Topher Bertone-Ledford, VP of Operations at Emmy Squared Pizza? Here's the bite-size cut.

Keep an eye out for our next episode of What's Cooking, hosted by Conor Sheridan, CEO of Nory, the AI operating system for hospit... more

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Recent Guests

Sophie Buresi
Group Head of AI at QSRP with more than 10 years of data, AI, technology and transformation experience
QSRP
Episode: 1,300 Restaurants, Six Brands, One AI Roadmap
Matt Rodbard
Editor in chief of TASTE and food journalist
TASTE
Episode: TASTE bite-size: You can still open in New York
Topher Bertone-Ledford
Vice President of Operations at Emmy Squared Pizza
Emmy Squared Pizza
Episode: How to Rebuild a Struggling Restaurant Region with the VP of Operations of Emmy Squared Pizza
Sam Hart
CEO of Harts Group, overseeing Barrafina, El Pastor, Casa Pastor, etc.
Harts Group
Episode: The Harts Group Multi-Brand Playbook: What to Centralise, What to Protect
Ed Loftus
Global Director of Jamie Oliver Restaurants
Jamie Oliver Group
Episode: A Second Act with the Global Director of Jamie Oliver Group
Louisa Richards
Restaurant Director at Hawksmoor
Hawksmoor
Episode: Eight Weeks to Open: Louisa Richards, Restaurant Director, Hawksmoor
Linoda Rose
Executive at Burger King UK
Burger King UK
Episode: Burger King UK bite-size: Why cash margin beats margin %
Alasdair Murdoch
CEO of Burger King UK
Burger King UK
Episode: Discipline at Scale: Alasdair Murdoch, CEO of Burger King UK
Gemma Glasson
CEO of Wahaca, previously MD
Wahaca
Episode: Elevating Experience with Authenticity: Gemma Glasson on Wahaca Reimagined

Host

Conor Sheridan
Host of What's Cooking? A Podcast from Nory

Reviews

4.9 out of 5 stars from 30 ratings
  • On the cutting edge

    Smart questions, strong production and loads of relevant content current hospitality affairs. Great listen on the commute to work!

    Apple Podcasts
    5
    TheOneThatKnows1223
    Irelanda year ago
  • OMG_d

    Fresh, smart, and genuinely insightful. Perfect mix of hospitality brains + real talk. Excited to see where it goes.

    Apple Podcasts
    5
    OMG_d
    Irelanda year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Smart questions, strong production and loads of relevant content current hospitality affairs. Great listen on the commute to work!
Fresh, smart, and genuinely insightful. Perfect mix of hospitality brains + real talk. Excited to see where it goes.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

1,300 Restaurants, Six Brands, One AI Roadmap
Q: How do you take a use case from testing through to system-wide adoption?
QSRP generally pilots in company-owned restaurants, selects a representative mix of locations, accounts for franchisees' operating constraints, and demonstrates clear payback in months while minimizing added complexity.
1,300 Restaurants, Six Brands, One AI Roadmap
Q: When you came into the business, what was the mandate for the role?
QSRP tasked her with using AI to improve EBITDA and helping the group grow without increasing headquarters and back-office teams at the same pace.
"You Can Still Open": Matt Rodbard On What New York Operators Are Getting Wrong
Q: How do you see New York's cost of entry shaping the kinds of concepts that succeed there today?
The high costs push operators toward scalable, well-capitalized concepts, while still rewarding creative, well-executed ideas that truly connect with the local community.
The Harts Group Multi-Brand Playbook: What to Centralise, What to Protect
Q: What led you to scale the group without standardizing every brand into one concept?
It came from a creative itch and lived experience; they scale by empowering each brand to keep its own identity while building a shared infrastructure to handle common needs.
Discipline at Scale: Alasdair Murdoch, CEO of Burger King UK
Q: How do you balance delivery-driven growth with margin discipline and capital allocation?
Delivery drives population reach and cash margins due to higher average baskets, but it requires strong operational execution (driver wait times, order accuracy, etc.). BK focuses on cash margin rather than pure margin, invests in data-driven site selection, and uses portfolio management to ensure long-term value, including closing underperformers and prioritizing efficient, drive-through-heavy sites.

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Frequently Asked Questions About What's Cooking?

What is What's Cooking? about and what kind of topics does it cover?

A practical, operations-focused show that pulls hospitality leaders from growing restaurant groups to discuss real-world scaling challenges. Episodes emphasize disciplined operations, data-driven decision-making, workforce planning, and brand integrity as brands expand from single sites to multi-unit portfolios. Guests range from operators at Emmy Squared and Hawksmoor to founders at Black Sheep Coffee and Jamie Oliver Group, offering concrete tactics on margins, tech enablement, franchising, and culture. The format tends to be lean, with a sharp focus on actionable takeaways rather than industry forecasts, making it valuable for operators, operators-to-be, and marketers seeking current, ground-level insights into scaling hospitality brands... more

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What's Cooking? launched a year ago and published 40 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on What's Cooking??

Recent guests on What's Cooking? include:

1. Sophie Buresi
2. Matt Rodbard
3. Topher Bertone-Ledford
4. Sam Hart
5. Ed Loftus
6. Louisa Richards
7. Linoda Rose
8. Alasdair Murdoch

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