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Artwork for What's Cooking?

What's Cooking? | A Podcast from Nory

Nory
Restaurant Operations
Change Management
Hospitality Industry
Giggling Squid
Prezzo Italian
Dave's Hot Chicken
Rosa's Thai
Guest Experience
Customer Experience
Restaurant Industry
Marketing Strategy
Hospitality Marketing
UK Budget 2025
Bill's
Barcelona Wine Bar
Technology In Hospitality
Operational Excellence
Nory
Azzurri Group
Staffing Challenges

What's Cooking? is the podcast for hospitality operators scaling smart. Hosted by Conor Sheridan – CEO and co-founder of Nory, and a former operator who built and ran multi-site restaurant brands himself – each episode goes behind the scenes of fast-growing restaurant groups to explore the operational challenges that actually matter - like disconnected systems, staffing chaos, and margin pressure.... more

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Artwork for What's Cooking?

Latest Episodes

In this season one wrap-up of What’s Cooking?, Conor Sheridan reflects on the standout insights from 12 leading voices across hospitality. From tech to team culture, discover what really drives profitability at scale. Learn how operators are solving ... more

Short on time? Here’s the essence.

In this episode's highlights, Mark McCulloch, CMO of Prezzo Italian and founder of Hospitality Marketing Guru, breaks down why brand is not a logo, a launch, or a one-off campaign - it’s an operating system for th... more

In this episode of What’s Cooking?, host Conor Sheridan talks with Alison Wong, Chief Financial Officer at House of Gods Hotel, about scaling financial leadership in hospitality. From consultancy to C-suite, Alison shares powerful insights on balanci... more

YouTube

Pressed for time? Here’s the condensed version.

In this episode's highlights, Jonny Bramwell, Regional Head of Operations at Rosa’s Thai, breaks down what operational excellence really looks like when you’re scaling fast - without losing heart, cul... more

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Recent Guests

Darko Salaj
CEO of Giggling Squid, overseeing the restaurant chain's expansion and operations
Giggling Squid
Episode: Structured chaos: highlights from Giggling Squid’s scale-up journey
Kate Nicholls OBE
Chair of UK Hospitality, advocate for fair treatment of hospitality operators
UK Hospitality
Episode: UK Budget deep dive with Kate Nicholls: Higher costs, zero relief
Andrew Maxwell
Operating partner at Imbiba and former CEO of Boojum
Imbiba
Episode: From Boojum to Pizza Pilgrims and Farmer J: scaling hospitality icons
Jim Hingston
Digital and Technology Director at Azzurri Group
Azzurri Group
Episode: 5 brands & 250 locations: how Azzurri Group uses data
Neil Remedios
Operations lead from Dave's Hot Chicken
Dave's Hot Chicken
Episode: The fast and furious arrival of Dave’s Hot Chicken to the UK
Chris Demery
Chief Technology Officer at Blaze Pizza
Blaze Pizza
Episode: How Blaze Pizza scales tech across 300 franchise locations
José Gaytan de Ayala
A growth and venture investor at Kinnevik
Kinnevik
Episode: Inside Nory’s Series B: disrupting hospitality with AI
Mark McCullough
Brand operator and marketer with experience at iconic hospitality brands in the UK.
Prezzo Italian
Episode: Prezzo Italian: ​why ​brand ​is an ​operating ​system, ​not a ​campaign
Jonny Bramwell
Leader of operational initiatives at Rosa's Thai
Rosa's Thai
Episode: Inside Rosa's Thai's playbook

Host

Conor Sheridan
Founder and CEO of Nory, formerly an operator who built and ran multi-site restaurant brands, Conor brings firsthand operational insights and valuable expertise to each episode.

Reviews

5.0 out of 5 stars from 11 ratings
  • On the cutting edge

    Smart questions, strong production and loads of relevant content current hospitality affairs. Great listen on the commute to work!

    Apple Podcasts
    5
    TheOneThatKnows1223
    Irelanda month ago
  • OMG_d

    Fresh, smart, and genuinely insightful. Perfect mix of hospitality brains + real talk. Excited to see where it goes.

    Apple Podcasts
    5
    OMG_d
    Ireland5 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the fresh and insightful content that combines hospitality knowledge with relatable experiences.
Many find the discussions genuinely engaging, particularly due to their practical focus on day-to-day challenges in the industry.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Easy on people, tough on standards: A COO's leadership philosophy
Q: How do you evaluate whether a restaurant needs a process issue or a technology change?
By assessing the operational needs and finding the right balance between technology and personal interaction to enhance customer experience.
Easy on people, tough on standards: A COO's leadership philosophy
Q: What does it mean to be easy on people, tough on standards?
It means caring for employees and understanding their needs while maintaining high performance expectations.
How Blaze Pizza scales tech across 300 franchise locations
Q: What is the best decision that you've made operationally in Blaze in the last year?
Scaling out some skip the line options, such as QR code ordering, to enhance customer convenience.
How Blaze Pizza scales tech across 300 franchise locations
Q: What drives the decision for tech transformation at your scale?
Technology changes must improve sales or profitability. It requires providing a clear return on investment and negotiating effectively with third-party vendors.
How Blaze Pizza scales tech across 300 franchise locations
Q: How do you balance managing or supporting fundamentally different size businesses within the organization?
By training my IT team to interact with both small operators and larger IT teams, ensuring they respect all roles equally. My team is the glue that holds it all together.

Audience Metrics

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Listeners per Episode
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Location
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Frequently Asked Questions About What's Cooking?

What is What's Cooking? about and what kind of topics does it cover?

Focused on the hospitality industry, this podcast provides listeners with practical insights tailored specifically for operators who are scaling their businesses effectively. Each episode features conversations with leaders from various fast-growing restaurant groups, tackling real-world challenges such as technology integration, staffing issues, operational efficiency, and maintaining a strong company culture. Unique in its straightforward approach, the discussions reveal actionable strategies and experiences drawn from the frontline of the industry, making it a valued resource for those looking to enhance their operational practices without the fluff that often characterizes similar content.

Listeners can expect to explore a range of top... more

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1. The Diary Of A CEO with Steven Bartlett
2. More or Less
3. The Rest Is History
4. The David McWilliams Podcast
5. The Rest Is Classified

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What's Cooking? launched 6 months ago and published 20 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on What's Cooking??

Recent guests on What's Cooking? include:

1. Darko Salaj
2. Kate Nicholls OBE
3. Andrew Maxwell
4. Jim Hingston
5. Neil Remedios
6. Chris Demery
7. José Gaytan de Ayala
8. Mark McCullough

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