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Artwork for What's Cooking?

What's Cooking? | A Podcast from Nory

Nory
Hospitality Industry
Guest Experience
Restaurant Operations
Nory
Change Management
Giggling Squid
Customer Experience
Dave's Hot Chicken
Rosa's Done Right
Rosa's Thai
Technology In Hospitality
Prezzo Italian
Team Turnover
Guest Sentiment
Hospitality
Hawksmoor
Burger King UK
Jamie Oliver Group
Operational Excellence
Azzurri Group

What's Cooking? is the podcast for hospitality operators scaling smart. Hosted by Conor Sheridan – CEO and co-founder of Nory, and a former operator who built and ran multi-site restaurant brands himself – each episode goes behind the scenes of fast-growing restaurant groups to explore the operational challenges that actually matter - like disconnected systems, staffing chaos, and margin pressure.... more

PublishesWeeklyEpisodes33Foundeda year ago
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Artwork for What's Cooking?

Latest Episodes

Missed the full episode with Gabriel Shohet, co-founder and co-CEO of Black Sheep Coffee? Here's the bite-size cut.

Keep an eye out for our next episode, featuring Sam Hart, CEO, Harts Group

Hosted by Conor Sheridan, CEO of Nory, the AI operating... more

Black Sheep Coffee co-CEO Gabriel Shohet on building a 135-site brand by betting on the bean the specialty industry rejected.

In 2013, two university flatmates from St Andrews quit their corporate jobs the same day, moved to London with around £20k... more

YouTube

Missed the full episode with Ed Loftus, Global Director of Jamie Oliver Restaurants? Here's the bite-size cut.

Keep an eye out for our next episode, featuring Gabriel Shohet, Co-Founder, Black Sheep Coffee.

Hosted by Conor Sheridan, CEO of Nory, ... more

Ed Loftus on bringing Jamie's Italian back to the UK, scaling Jamie Oliver Group to 80+ sites in 24 countries, and the discipline behind a real second act.

Very few people in UK hospitality ever get to attempt a real second act. Jamie Oliver Group ... more

YouTube

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Recent Guests

Ed Loftus
Global Director of Jamie Oliver Restaurants
Jamie Oliver Group
Episode: A Second Act with the Global Director of Jamie Oliver Group
Louisa Richards
Restaurant Director at Hawksmoor
Hawksmoor
Episode: Eight Weeks to Open: Louisa Richards, Restaurant Director, Hawksmoor
Linoda Rose
Executive at Burger King UK
Burger King UK
Episode: Burger King UK bite-size: Why cash margin beats margin %
Alasdair Murdoch
CEO of Burger King UK
Burger King UK
Episode: Discipline at Scale: Alasdair Murdoch, CEO of Burger King UK
Gemma Glasson
CEO of Wahaca, previously MD
Wahaca
Episode: Elevating Experience with Authenticity: Gemma Glasson on Wahaca Reimagined
Maria McCann
Leadership Expert at Black Lock
Black Lock
Episode: Season one rewind: the strategies that actually move margins
Jonny Bramwell
Leader of Roses Done Right
Rosa's Thai
Episode: Season one rewind: the strategies that actually move margins
Mark McCulloch
Marketing Leader at Presso Italian
Presso Italian
Episode: Season one rewind: the strategies that actually move margins
Jose Gaytan de Ayala
Investor and Advisor
Episode: Season one rewind: the strategies that actually move margins

Host

Conor Sheridan
CEO and co-founder of Nory; frequent host and operator with multi-site leadership experience

Reviews

4.7 out of 5 stars from 13 ratings
  • On the cutting edge

    Smart questions, strong production and loads of relevant content current hospitality affairs. Great listen on the commute to work!

    Apple Podcasts
    5
    TheOneThatKnows1223
    Ireland8 months ago
  • OMG_d

    Fresh, smart, and genuinely insightful. Perfect mix of hospitality brains + real talk. Excited to see where it goes.

    Apple Podcasts
    5
    OMG_d
    Irelanda year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

- Content stays current with hospitality industry trends.
- Guests deliver smart, practical insights with strong production.
- The show blends hospitality expertise with hands-on operational guidance.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Discipline at Scale: Alasdair Murdoch, CEO of Burger King UK
Q: How do you balance delivery-driven growth with margin discipline and capital allocation?
Delivery drives population reach and cash margins due to higher average baskets, but it requires strong operational execution (driver wait times, order accuracy, etc.). BK focuses on cash margin rather than pure margin, invests in data-driven site selection, and uses portfolio management to ensure long-term value, including closing underperformers and prioritizing efficient, drive-through-heavy sites.
Discipline at Scale: Alasdair Murdoch, CEO of Burger King UK
Q: What was the decision to go with corporate travel partners, and why is that route valuable at Burger King UK's scale?
The corporate travel-partner route leverages infrastructure, scale, and reliable operations. Partners like SSP, Welcome Break, and Moto are well-run and provide a stable platform to grow across hubs. They allow BK to punch above its own brand footprint and maintain growth even when standalone franchisees face challenges.
A Second Act with the Global Director of Jamie Oliver Group
Q: How did the Brava partnership come about and why was it the right move?
There was a strong synergy in vision and expertise; Brava brought operational heft and landlord relationships, Cain International backed the venture, and together with Jamie's brand, the partnership created a robust platform for international expansion.
A Second Act with the Global Director of Jamie Oliver Group
Q: What does it take to work with a principal like Jamie Oliver on a global growth path?
It requires leveraging Jamie's brand power while channeling his energy into product and brand decisions, supported by strong commercial and operational leadership to scale responsibly.
Burger King UK bite-size: Why cash margin beats margin %
Q: What is one operational metric you track that most QSR operators ignore?
Focusing on fun and happiness as a core value translates into better engagement, service, and retention; customer and staff morale become practical drivers of throughput and consistency across locations.

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Frequently Asked Questions About What's Cooking?

What is What's Cooking? about and what kind of topics does it cover?

Hospitality operators and executives tune in for pragmatic, on-the-ground insights about scaling restaurant brands. Episodes frequently cover franchise models, international expansion, operational discipline, culture, and the evolving role of technology—from AI-assisted operations to unified guest-facing tech stacks. Listeners can expect real-world tactics on driving margins, improving guest experience, and managing large franchise networks without losing human touch. The show often features practitioners who've led transformations at mid- to large-scale brands, offering actionable takeaways for growth, cost control, and system integration that are likely to appeal to operators, private-equity-backed groups, and hospitality executives explo... more

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What's Cooking? launched a year ago and published 33 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on What's Cooking??

Recent guests on What's Cooking? include:

1. Ed Loftus
2. Louisa Richards
3. Linoda Rose
4. Alasdair Murdoch
5. Gemma Glasson
6. Maria McCann
7. Jonny Bramwell
8. Mark McCulloch

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