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Virtual GM - A Hotel Management Podcast

Vibrant Management
Hospitality Industry
Guest Experience
Airbnb
Hospitality
Bitac
Revenue Management
Vibrant Management
Hospitality Management
Customer Experience
Independent Hotels
Virtual General Manager
Boutique Hotels
Thanksgiving
Chatgpt
Hotel Marketing Strategies
Christmas
Travel
Family Vacations
Coulee Coffee Co.
Hospitality Branding

Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-l... more

PublishesWeeklyEpisodes155Founded4 years ago
Number of ListenersCategories
BusinessMarketingManagement

Listen to this Podcast

Artwork for Virtual GM

Latest Episodes

In this episode, Cody & Meagan break down how hotel reviews can become one of the most powerful tools for improving guest experience, operations, and profitability.

Too often, operators focus on ratings alone. The best operators look for patterns, t... more

In this episode, Cody is joined once again by longtime Virtual GM Malissa Baum to tackle one of the most important — and often misunderstood — topics in hospitality today: OTA dependence.

OTAs like Expedia, Booking.com, and Airbnb absolutely provide... more

n this episode, Cody is joined once again by longtime Virtual GM Malissa Baum for a conversation all about one of the biggest shifts happening in hospitality operations today: using AI in your daily workflow as a Virtual GM.

As operators continue ma... more

The hotels winning today aren’t just raising rates—they’re using smarter systems, better data, and more strategic decision-making to improve profitability, guest experience, and long-term performance.

Cody breaks down:

•  Why ADR can be misleading ... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

followHIM
followHIMHank Smith & John Bytheway

Recent Guests

Ali Dockstader
Hospitality professional who created and leads the Virtual GM program
Vibrant Management
Episode: 🎧 Episode 38: From Legacy to Innovation — The Evolution of the Virtual GM with Ali Dockstader
Malissa Baum
Mother of four and Virtual GM
Vibrant Promotions / Virtual GM program
Episode: 🎧 Episode 37: Inside the Virtual GM Role — Lessons from the Front Lines with Malissa Baum
Jason Jenkins
VP of Sales at Bonafide AI
Bonafide AI
Episode: 🎧 Episode 31: AI, Authenticity & Bookings — How Hotels Can Win With Bonafide AI
Audrey Yates
VP of Hotel Partnerships at Stash
Stash
Episode: 🎧 Episode 25: Loyalty That Works: How Independent Hotels Win with Stash Rewards
Jay Viola
Industry expert and representative of BITAC
BITAC
Episode: 🎧 Episode 24: Inside BITAC: Why These Hospitality Events Are Unlike Any Other
Walter Peseski
Senior Vice President of Asset Management at Garfield
Garfield Public/Private
Episode: 🎧 Episode 20: The Hidden Power of Asset Management — Featuring Walter Peseski of Garfield Public/Private
Adobe Desert
A new client of the hosts, known for clever marketing and a rapidly growing online presence.
Adobe Desert
Episode: 🎧 Episode 16: Reputation Management in 2026: Responding, Recovering & Reinforcing Trust
Moritz von Petersdorff-Campen
CEO and co-founder of SuitePad
SuitePad
Episode: Season 3, Episode 10: Transforming Guest Engagement with SuitePad featuring Moritz von Petersdorff-Campen
Ted Ayliffe
Founder and CEO of Coulee Coffee Co.
Coulee Coffee Co.
Episode: 🎙️ Season 3, Episode 4 — Brewing Innovation with Ted Ayliffe, CEO of Coulee Coffee

Hosts

Cody Adant
Co-host and primary host known for hosting and guest coordination; affiliated with Vibrant Management.
Megan Adant
Co-host and brand spokesperson with extensive episodes tied to Virtual GM initiatives and hospitality operations.

Reviews

5.0 out of 5 stars from 20 ratings
  • Crushing it!

    Love this podcast! These guys have engaging content, great energy, inspiring ideas, and they're driven to make a difference in the hospitality industry. Every episode, I walk away more educated and am excited with a list of new ideas to incorporate into our business. Thanks, VGM and please keep crushing it!

    Apple Podcasts
    5
    BelindaLenhard
    United States2 years ago
  • Great Team, Great podcust

    Was a pleasure participating in your podcust.

    Apple Podcasts
    5
    mzkayeto
    United States3 years ago
  • Great Show!

    You’ll walk away with actionable business solutions, regardless of your industry!

    Apple Podcasts
    5
    johntheoptimist
    United States3 years ago
  • This podcast episode might be on the shorter side, but it’s packed with three super helpful tips for running a hotel this time of year

    Audible
    5
    Amazon Customer
    United States3 years ago
  • Short, action-packed episode

    This podcast episode might be on the shorter side, but it’s packed with three super helpful tips for running a hotel this time of year

    Audible
    5
    Amazon Customer
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

- Guests and episodes are engaging and informative for hotel operators and managers.
- Listeners praise practical, actionable tips and energetic hosts.
- The show is valued for realistic, implementable ideas rather than abstract theory.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

🎧 Episode 43: The AI-Powered Virtual GM — How to Work Smarter in Modern Hospitality
Q: What are the downsides of relying on AI in hospitality communications?
Over-reliance can strip away the human touch and lead to robotic interactions; it's important to use AI as a tool rather than a replacement for genuine human connection.
🎧 Episode 43: The AI-Powered Virtual GM — How to Work Smarter in Modern Hospitality
Q: What role does AI play in handling difficult guests or disputes?
AI is used to draft thoughtful, empathetic responses by feeding it the raw message and desired tone, helping staff craft replies that acknowledge concerns while maintaining policy and avoiding escalation.
🎧 Episode 43: The AI-Powered Virtual GM — How to Work Smarter in Modern Hospitality
Q: How are AI tools integrated from the moment a guest visits the website to after they book?
They start with AI-enabled website builders or WordPress-backed sites, then use AI in marketing, automated communications via Accio for guest messages, and AI-assisted responses for common questions, with human oversight for more nuanced situations.
🎧 Episode 38: From Legacy to Innovation — The Evolution of the Virtual GM with Ali Dockstader
Q: What makes the Virtual GM model work effectively from anywhere?
The flexibility comes from embracing mobile-first tools, VOIP phone systems, and automated messaging that let GMs handle reservations and guest needs on the go, without being tied to an office.
🎧 Episode 37: Inside the Virtual GM Role — Lessons from the Front Lines with Malissa Baum
Q: How has the COVID era influenced guest expectations and the way you communicate with guests remotely?
Guests respond well to authentic, human communication and occasional visibility of real-life moments; flexibility and accessibility have become expectations, not perks.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Frequently Asked Questions About Virtual GM

What is Virtual GM about and what kind of topics does it cover?

This program focuses on modern hospitality management, with a strong emphasis on remote and technology-enabled hotel operations, direct bookings, revenue optimization, and guest experience. Across episodes, discussions often center on practical strategies for small to boutique properties, from AI-assisted guest communications and dynamic pricing to creating memorable guest journeys and leveraging partnerships with local vendors. A notable throughline is the balance between scalable, tech-forward solutions and authentic, human-centered service, often illustrated with real-world property stories and leadership insights. The show also highlights independent hoteliers and vacation-rental managers who are building brands, improving operations, a... more

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What are the audience demographics for Virtual GM?

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How many subscribers and views does Virtual GM have?

To see how many followers or subscribers Virtual GM has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Virtual GM?

These podcasts share a similar audience with Virtual GM:

1. The Hotel Investor Playbook
2. followHIM

How many episodes of Virtual GM are there?

Virtual GM launched 4 years ago and published 155 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Virtual GM?

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What guests have appeared on Virtual GM?

Recent guests on Virtual GM include:

1. Ali Dockstader
2. Malissa Baum
3. Jason Jenkins
4. Audrey Yates
5. Jay Viola
6. Walter Peseski
7. Adobe Desert
8. Moritz von Petersdorff-Campen

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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