
Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-l... more
| Publishes | Weekly | Episodes | 155 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||

In this episode, Cody & Meagan break down how hotel reviews can become one of the most powerful tools for improving guest experience, operations, and profitability.
Too often, operators focus on ratings alone. The best operators look for patterns, t... more
In this episode, Cody is joined once again by longtime Virtual GM Malissa Baum to tackle one of the most important — and often misunderstood — topics in hospitality today: OTA dependence.
OTAs like Expedia, Booking.com, and Airbnb absolutely provide... more
n this episode, Cody is joined once again by longtime Virtual GM Malissa Baum for a conversation all about one of the biggest shifts happening in hospitality operations today: using AI in your daily workflow as a Virtual GM.
As operators continue ma... more
The hotels winning today aren’t just raising rates—they’re using smarter systems, better data, and more strategic decision-making to improve profitability, guest experience, and long-term performance.
Cody breaks down:
• Why ADR can be misleading ... more
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Love this podcast! These guys have engaging content, great energy, inspiring ideas, and they're driven to make a difference in the hospitality industry. Every episode, I walk away more educated and am excited with a list of new ideas to incorporate into our business. Thanks, VGM and please keep crushing it!
Was a pleasure participating in your podcust.
You’ll walk away with actionable business solutions, regardless of your industry!
This podcast episode might be on the shorter side, but it’s packed with three super helpful tips for running a hotel this time of year
This podcast episode might be on the shorter side, but it’s packed with three super helpful tips for running a hotel this time of year
Key themes from listener reviews, highlighting what works and what could be improved about the show.
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #113 | |
Apple Podcasts | #124 | |
Apple Podcasts | #197 | |
Apple Podcasts | #236 |
Recent interactions between the hosts and their guests.
Listeners, social reach, demographics and more for this podcast.
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This program focuses on modern hospitality management, with a strong emphasis on remote and technology-enabled hotel operations, direct bookings, revenue optimization, and guest experience. Across episodes, discussions often center on practical strategies for small to boutique properties, from AI-assisted guest communications and dynamic pricing to creating memorable guest journeys and leveraging partnerships with local vendors. A notable throughline is the balance between scalable, tech-forward solutions and authentic, human-centered service, often illustrated with real-world property stories and leadership insights. The show also highlights independent hoteliers and vacation-rental managers who are building brands, improving operations, a... more
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Virtual GM launched 4 years ago and published 155 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Virtual GM include:
1. Ali Dockstader
2. Malissa Baum
3. Jason Jenkins
4. Audrey Yates
5. Jay Viola
6. Walter Peseski
7. Adobe Desert
8. Moritz von Petersdorff-Campen
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