Rephonic
Artwork for UX Murder Mystery
Linkedin
User Experience
User Experience Design
Roblox
Recruiting
Algorthimic Engagement
Job Market
Layoffs
Social Media
Clippy
Networking
Chicago
Apple Vision Pro
Misinformation
UX Leadership
AWS
Recruitment Practices
AI Screening
Product Design
AI Integration

Where do true crime, business and technology intersect? When another product has been found dead. The cause? UX failure. We investigate what's killing your customer experience. Think true crime, but for failed designs. We dig into the real stories behind UX disasters. LinkedIn's algorithm nightmare. Paywalls that killed communities. Corporate decisions that poison good design. Every case has clues... more

PublishesWeeklyEpisodes21Founded5 months ago
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Artwork for UX Murder Mystery

Latest Episodes

On October 1, 2013, the federal government launched Healthcare.gov — the digital front door to the Affordable Care Act, and the most ambitious e-government initiative in American history. By the end of Day 1, the site had crashed. By the end of the w... more

Sonos shipped an unfinished app that broke thousands of speakers, wiped $500M in value, and took down the CEO. Brian Crowley and Eve Eden investigate one of the biggest UX failures ever.

You spend thousands on premium speakers. They work beautiful... more

YouTube

A platform born from 9/11 grief to fight American loneliness — sold to WeWork, fire-sold during COVID, and now strip-mined by Bending Spoons. Meetup.com is one of the most heartbreaking UX murders we've ever investigated. In this episode, Brian Crowl... more

YouTube

The Case of the Vanishing Humans The internet isn't dead. It's undead—still moving, still generating content, but its soul is gone. In this episode, Brian and Eve investigate the authentication crisis killing trust online. The victim? Authentic human... more

THE CASE: Surveillance Pricing -- Who's Setting the Price, Who's Being Watched, and Who's Really Paying

You scan your loyalty card. You earn your points. You think you're getting rewarded. But what if the more loyal you become, the higher prices y... more

How did iRobot go from a $3.5 billion robot vacuum empire to bankruptcy in just 4 years? We investigate the product failures, broken UX, and regulatory decisions that killed an American icon.The company that invented the robot vacuum market and sold ... more

YouTube

$14 Billion to Bankruptcy: The Wish.com Disaster In 2013, Wish.com promised to democratize shopping: designer looks for dirt-cheap prices, delivered straight to your door. By 2018, they were pulling in $1.9 billion in revenue. Their 2020 IPO valued t... more

YouTube

In 2011, Activision cracked the code that would print money for years: convince kids they needed to buy physical toys to unlock digital characters. Skylanders pioneered the "toys-to-life" genre, generating over $3 billion in its first three years and... more

YouTube

Key Facts

Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Lindsay J. Adams
A recruiter by day and a comedian
Episode: LinkedIn Job Search Failure: Why AI Screening Blocks Qualified Candidates

Hosts

Eve Eden
Co-host and UX designer, contributing insights into user experience failures and the importance of design in technology.
Brian J. Crowley
Co-host and UX consultant, known for exploring design operations and user engagement strategies.

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99% InvisibleRoman Mars
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Business of Home PodcastBusiness of Home, Dennis Scully
Creative Pep Talk
Creative Pep TalkAndy J. Pizza
How to Decorate
How to DecorateBallard Designs
Homing
HomingMatt Gibberd

Talking Points

Recent interactions between the hosts and their guests.

LinkedIn Job Search Failure: Why AI Screening Blocks Qualified Candidates
Q: What would you recommend for LinkedIn? Like what would you do if you were in charge of LinkedIn?
I would give the opportunity to turn off anything sponsored to the job seeker.
Roblox Child Safety Crisis: How UX Design Enabled Predator Grooming
Q: What proactive measures should be taken in online gaming to protect children?
Implement strict moderation, blocking potentially harmful users, and creating a framework for responsible behavior online.
Roblox Child Safety Crisis: How UX Design Enabled Predator Grooming
Q: What do you think should be the first steps for a big video game company like Roblox to address child safety?
Conduct a UX audit to identify main problems, analyze customer feedback, and use video evidence to address issues within the platform.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About UX Murder Mystery

What is UX Murder Mystery about and what kind of topics does it cover?

Content focuses on the intersection of user experience (UX) design, technology, and the consequences of design failures that impact customer engagement. The discussions often revolve around real-world examples, from the implications of AI technology in design to the failures of established platforms like LinkedIn and dating apps. Each episode seeks to unmask the underlying issues that result in poor user experiences, highlighting systemic problems, industry trends, and potential solutions. Unique anecdotes from hosts provide a compelling narrative, inviting listeners into a world that combines analytical insight with engaging storytelling.

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How many episodes of UX Murder Mystery are there?

UX Murder Mystery launched 5 months ago and published 21 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact UX Murder Mystery?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on UX Murder Mystery?

Recent guests on UX Murder Mystery include:

1. Lindsay J. Adams

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