
Where do true crime, business and technology intersect? When another product has been found dead. The cause? UX failure. We investigate what's killing your customer experience. Think true crime, but for failed designs. We dig into the real stories behind UX disasters. LinkedIn's algorithm nightmare. Paywalls that killed communities. Corporate decisions that poison good design. Every case has clues... more
| Publishes | Weekly | Episodes | 21 | Founded | 5 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | NewsArtsTech NewsDesign | |||

On October 1, 2013, the federal government launched Healthcare.gov — the digital front door to the Affordable Care Act, and the most ambitious e-government initiative in American history. By the end of Day 1, the site had crashed. By the end of the w... more
Sonos shipped an unfinished app that broke thousands of speakers, wiped $500M in value, and took down the CEO. Brian Crowley and Eve Eden investigate one of the biggest UX failures ever.
You spend thousands on premium speakers. They work beautiful... more
A platform born from 9/11 grief to fight American loneliness — sold to WeWork, fire-sold during COVID, and now strip-mined by Bending Spoons. Meetup.com is one of the most heartbreaking UX murders we've ever investigated. In this episode, Brian Crowl... more
The Case of the Vanishing Humans The internet isn't dead. It's undead—still moving, still generating content, but its soul is gone. In this episode, Brian and Eve investigate the authentication crisis killing trust online. The victim? Authentic human... more
THE CASE: Surveillance Pricing -- Who's Setting the Price, Who's Being Watched, and Who's Really Paying
You scan your loyalty card. You earn your points. You think you're getting rewarded. But what if the more loyal you become, the higher prices y... more
How did iRobot go from a $3.5 billion robot vacuum empire to bankruptcy in just 4 years? We investigate the product failures, broken UX, and regulatory decisions that killed an American icon.The company that invented the robot vacuum market and sold ... more
In 2011, Activision cracked the code that would print money for years: convince kids they needed to buy physical toys to unlock digital characters. Skylanders pioneered the "toys-to-life" genre, generating over $3 billion in its first three years and... more










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Content focuses on the intersection of user experience (UX) design, technology, and the consequences of design failures that impact customer engagement. The discussions often revolve around real-world examples, from the implications of AI technology in design to the failures of established platforms like LinkedIn and dating apps. Each episode seeks to unmask the underlying issues that result in poor user experiences, highlighting systemic problems, industry trends, and potential solutions. Unique anecdotes from hosts provide a compelling narrative, inviting listeners into a world that combines analytical insight with engaging storytelling.
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UX Murder Mystery launched 5 months ago and published 21 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on UX Murder Mystery include:
1. Lindsay J. Adams
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