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Artwork for This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Gerry Scullion
Service Design
Human Experience
Employee Experience
Human-Centered Design
User Experience
Creativity
Newgrange
Collaboration
Climate Change
Liminal Thinking
Organizational Change
Talent Strategy
UX Research
Jam Cards
Sustainability
Climate Resilience
Social Entrepreneurship
Stanford University
Journey Map Operations
Customer Experience

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experie... more

PublishesWeeklyEpisodes350Founded9 years ago
Number of ListenersCategories
ManagementBusinessArtsDesign

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Artwork for This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

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We are building a global network of people doing human-centred work.

Create an account, learn, listen, connect and network - for free → www.thisishcd.com/signup

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We are building a global network of people doing human-centred work.

Create an account, learn, listen, connect and network - for free → www.thisishcd.com/signup

________________________

Take the FREE Introduction to Journey Management course... more

We are building a global network of people doing human-centred work.

Create an account, learn, listen, connect and network - for free → www.thisishcd.com/signup

________________________

Take the FREE Introduction to Journey Management course... more

We are building a global network of people doing human-centred work.

Create an account, learn, listen, connect and network - for free → www.thisishcd.com/signup

________________________

Take the FREE Introduction to Journey Management course... more

Key Facts

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Recent Guests

Behrad Mirafshar
Founder of Bonanza Design and host of UX for AI podcast
Bonanza Design
Episode: 'AI Won't Replace Designers — But It Will Replace the Ones Who Ignore It' Behrad Mirafshar
Louise Dennison O'Shaughnessy
Director of Mental Health and Wellbeing at EHS International
EHS International
Episode: Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy
Dr. Rami Kaminski
Psychiatrist and author of The Gift of Not Belonging
The Otherness Institute
Episode: The Psychology of Not Belonging: A Conversation with Dr. Rami Kaminski
Marc Stickdorn
Pioneer of service design and CEO of Smaply
Smaply
Episode: Marc Stickdorn on Journey Management, AI & Leading Change in Chaotic Times
Lucy Kimbell
Engineer turned artist turned academic and a long-time observer of design in government
Episode: Public Design, Power & the Future of Services — with Lucy Kimbell
Chelsea Mauldin
Executive Director of the Public Policy Lab in New York
Public Policy Lab
Episode: Design Meets Democracy 🇺🇸 with Chelsea Mauldin
Ali Fawkes
Head of Social Innovation at Humanly
Humanly
Episode: Designing Safely: Safeguarding + Trauma-Informed Practice with Ali Fawkes (Humanly)
Johanna Lundqvist
Artist and designer with two decades of experience as a registered nurse, including years in hospice and palliative care.
Episode: What Dying Teaches Us About Living — Lessons from a Hospice Nurse & Designer (with Johanna Lundqvist)
Thea Snow
Director at the Center for Public Impact
Center for Public Impact
Episode: Everything is Everything: Imagination, Justice & Reimagining Government with Thea Snow

Host

Gerry Scullion
Host of This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Reviews

4.7 out of 5 stars from 111 ratings
  • HCD Gives Actionable Advice for Building Successful Products

    Love the variety of topics, but am especially loving the ProdPod ones with Adrienne Tan—she so good at bringing out the best in her guests and getting those practical tips and tricks you can actually use as a PM. Awesome!

    Apple Podcasts
    5
    R.amsay
    Canada3 years ago
  • Just one episode in

    Great content, but I’d ask the interviewer to jot down his questions instead of interrupting the guest. Also the guest’s audio quality is good, but the interviewer’s is not.

    Apple Podcasts
    4
    KB123SA
    United States3 years ago
  • So many thoughtful and empathetic approaches in this show!

    Podchaser
    5
    Allyson Dale
    4 years ago
  • Organisational Toxicity

    HCD is such an amazing resource for solo practitioners of human centred interaction design working remotely (before it was cool and necessary) in rural communities. Working in small data, advocating for a circular economy and working where the gaps actually are in society (the 20%) not according to a singular narrative generated by government data can be a tough. Organisational toxicity is something I have personal experience of having worked in publishing for years and as an independent HCI pra... more

    Apple Podcasts
    5
    RK-Balto
    Ireland4 years ago
  • A human-centered listening experience!

    This is HCD is on the money every time! Great content, delivered in an easy to consume format - no matter the topic, I gain something from every episode. Highly recommend!

    Apple Podcasts
    5
    Arlie K
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

High-quality conversations with thoughtful guests; a reliable source for human-centered design insights.
Listeners praise the balance between theory and actionable guidance across design, policy, and leadership topics.
Great breadth of topics and consistently practical takeaways for practitioners.
The show is described as engaging, well-researched, and human-centered, with strong host presence and useful sponsor reads.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#205
United States/Arts/Design
Apple Podcasts
#117
Australia/Arts/Design
Apple Podcasts
#26
Finland/Arts/Design
Apple Podcasts
#43
Singapore/Arts/Design
Apple Podcasts
#47
South Korea/Arts/Design
Apple Podcasts
#51
South Africa/Arts/Design

Talking Points

Recent interactions between the hosts and their guests.

'AI Won't Replace Designers — But It Will Replace the Ones Who Ignore It' Behrad Mirafshar
Q: What does your AI stack look like today, and how are you using AI to move from research into ideation and prototyping?
Behrad discusses specific tools like Cloud Code, UX Pilot, Figma Make, and the concept of orchestration across multiple agents, emphasizing deep platform understanding, careful prompting, and the need for human oversight.
'AI Won't Replace Designers — But It Will Replace the Ones Who Ignore It' Behrad Mirafshar
Q: Before we jump into all of this interesting stuff around AI, who are you and what do you do?
Behrad introduces himself as the founder of Bonanza Design and host of the UX for AI podcast, with hands-on experience applying AI across research, data sensemaking, and building AI-enabled design workflows.
Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy
Q: What can organizations do about the immense pressure on employees?
Organizations should ensure their leadership is trained in mental health and well-being, setting measurable outcomes and creating a supportive environment.
Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy
Q: What does psychological safety look like?
When people can make mistakes, admit them, and not fear punishment, that's psychological safety.
Designing Safely: Safeguarding + Trauma-Informed Practice with Ali Fawkes (Humanly)
Q: What are your thoughts on entering the world of design and calling yourself a designer?
It was hard for me, and I refused for a long time to call myself a designer. Over time, I became more comfortable learning that I had been applying design principles without realizing it.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This show targets designers, researchers, and product leaders interested in human-centered design, service design, UX, and policy-enabled design. Across recent episodes, conversations tend to blend practical design methods, leadership and governance in public and private sectors, and the ethical use of AI and new technologies in design workflows. Guests frequently come from UX, service design, public policy, and health or social impact spaces, offering hands-on guidance, real-world case studies, and thoughtful reflections on workforce wellbeing, inclusive design, and organizational change. Viewers can expect actionable frameworks, stories of scaling design teams, and expertise on applying design thinking to government, industry, and social ... more

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These podcasts share a similar audience with this podcast:

1. Planet Money
2. The Daily
3. Hard Fork

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this podcast launched 9 years ago and published 350 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Behrad Mirafshar
2. Louise Dennison O'Shaughnessy
3. Dr. Rami Kaminski
4. Marc Stickdorn
5. Lucy Kimbell
6. Chelsea Mauldin
7. Ali Fawkes
8. Johanna Lundqvist

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