This is Growth!
Daphne LopesIn this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important a... more
| Publishes | Weekly | Episodes | 47 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Most companies say they want to scale Customer Success.What they actually do is strip it of impact.In this Growth Pill, I call out the real reason scaled CS lags high touch by 5 to 10 retention points.Most teams still have no idea what their customer... more
I used to believe success came from getting others to change — their mindset, their behaviour, their way of working.
But here’s the truth: you can’t change anyone. You can only change yourself.
How you show up.
How you communicate.
How you collab... more
When customers need help, they’re not opening your help centre or watching your tutorials.
They’re asking ChatGPT.
And if your content isn’t AI Engine Optimised (AEO), AI won’t find it, or worse, it’ll make things up.
In this Growth Pill, I share ... more
Let's cut through the noise about AI “replacing” Customer Success.
The truth? AI will make CS teams more valuable than ever.
Here’s why: CS owns the value realisation journey, guides customers through complex change, and in a world where pricing ... more
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- Fantastic, refreshing original content
Daphne has created something really interesting here. Unpacking the story behind the often-intimidating resume, revealing the human behind. The fork in the road moments, the unplanned disappointments, the real life stuff. Exactly the kind of stuff that helps you realise it isn’t about the destination, it’s about the journey. Looking forward to listening regularly.
Apple Podcasts5Paddums
Ireland3 years ago
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Apple Podcasts | #224 |  Canada/Business/Management |
Apple Podcasts | #29 |  France/Business/Management |
Apple Podcasts | #123 |  Spain/Business/Management |
Apple Podcasts | #130 |  India/Business/Management |
Apple Podcasts | #141 |  Singapore/Business/Management |
Apple Podcasts | #226 |  Sweden/Business/Management |
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Frequently Asked Questions About This is Growth!
What is This is Growth! about and what kind of topics does it cover?
Focusing on customer-led growth strategies, the content emphasizes the pivotal role of Customer Success (CS) as a growth engine in SaaS businesses. Episodes feature insights from experts and industry leaders who share their experiences and frameworks for enhancing customer engagement, retention, and overall value delivery. Topics often revolve around the use of AI in customer interactions, strategies for aligning CS with product development, and the importance of transforming customer feedback into actionable insights, highlighting the evolving landscape of customer success management. The discussions aim to equip listeners with practical knowledge to optimize their Customer Success teams and foster lasting customer relationships.
Where can I find podcast stats for This is Growth!?
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How many listeners does This is Growth! get?
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What are the audience demographics for This is Growth!?
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Which podcasts are similar to This is Growth!?
These podcasts share a similar audience with This is Growth!:
1. The Customer Success Pro Podcast
2. [Un]Churned – The No. 1 Podcast for Customer Retention
3. The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
4. Up First from NPR
5. The Official SaaStr Podcast: SaaS | Founders | Investors
How many episodes of This is Growth! are there?
This is Growth! launched 3 years ago and published 47 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on This is Growth!?
Recent guests on This is Growth! include:
1. Natalia Piaggio
2. Jon Dick
3. Gemma Cipriani-Espineira
4. Elias Torres
5. Kirsten DiChiappari
6. Elad Donsky
7. Diana de Jesus
8. Kelly Capote
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