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Artwork for The Voice of Retail

The Voice of Retail

Michael LeBlanc
E-Commerce
Bionic Retail
Customer Engagement
Technology In Retail
Macy's
Gender-Free Fashion
The Phluid Project
Retail Consulting
Nike
Victoria's Secret
Exponential Growth
Artificial Intelligence
Sustainability
Retail
Leadership
Intentional Leadership
RFID Technology
Customer Loyalty Programs
VF Corporation
Icebreaker

The Voice of Retail is a weekly podcast hosted by retail pioneer, advisor and keynote speaker Michael LeBlanc and is produced in conjunction with Retail Council of Canada. Each and every week I interview the most interesting people in and around the retail industry, examining the key issues and strategies on the minds of thought leaders in Canada, the U.S. and around the world. © 2018-2026 M.E. Le... more

PublishesWeeklyEpisodes537Founded8 years ago
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BusinessManagementMarketing

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Artwork for The Voice of Retail

Latest Episodes

In this episode of The Voice of Retail, host Michael LeBlanc sits down with Rohit Sriram, Senior Vice-President eCommerce at Loblaw Companies Limited, for an exclusive preview of the ideas, strategies, and thought leadership he’ll be bringing to the ... more

YouTube

In this episode of The Voice of Retail, host Michael LeBlanc welcomes Trinadha Kandi, Managing Director – Customer & Marketing at Deloitte Digital, for a deep dive into how artificial intelligence is transforming personalization, customer engagement,... more

YouTube

In this special ENCORE episode of The Voice of Retail, Michael LeBlanc sits down with Mark Ryski, Founder & CEO of HeadCount and three-time retail author, to explore why store traffic remains one of the most underutilized and misunderstood metrics in... more

YouTube

In this special ENCORE episode of The Voice of Retail, host Michael LeBlanc sits down with Jean-Pierre Lacroix, President of SLD (Shikatani Lacroix Design) and keynote speaker at the upcoming RCC STORE2026 conference in Toronto, June 2-3, 2026.  Jean... more

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Recent Guests

Trinadha Kandi
Retail and customer transformation leader at Deloitte
Deloitte Digital
Episode: Agentic Commerce and the Next Era of Retail Personalization: Trinadha Kandi, Managing Director – Customer & Marketing, Deloitte Digital
Mark Ryski
Founder & CEO of HeadCount, expert in retail traffic analytics
HeadCount
Episode: The Gift of Store Traffic with Mark Ryski, Founder & CEO, HeadCount (ENCORE)
Jean-Pierre Lacroix
Global design visionary and author of Think Blink
SLD (Think Blink author)
Episode: RCC STORE 2026 Main-Stage Speaker & Global Design Visionary Jean-Pierre Lacroix: "Think Blink: Creating Deep, Lasting Emotional Brand Connections in the Blink of an Eye (ENCORE)
Martha McKim
Co-founder, Hopson Grace
Hopson Grace
Episode: Martha McKimm of Hopson Grace & Shelley Simpson of Mud Australia on Craft, Curation and the Future of Retail Experience (ENCORE)
Rui Rodrigues
Loss prevention expert and RCC advisor
Retail Council of Canada
Episode: Violence, Organized Theft and the Future of Retail Security with Rui Rodrigues, Loss Prevention Expert and RCC Advisor
Matthew Guiste
Global Retail Strategy for Zebra Technologies
Zebra Technologies
Episode: Matthew Guiste, Global Retail Technology Strategist at Zebra Technologies, on AI, RFID & the Future of Frontline Retail
Rachel J. Calhoun
Global Leader for Retail, Consumer Goods, and Travel at Kyndryl
Kyndryl
Episode: Closing the Adaptation Gap: Rachel J. Calhoun, Global Retail Leader at Kyndryl, on AI & Commerce Transformation
John Bayliss
CEO of Mastermind Toys
Mastermind Toys
Episode: Re-Making Retail Magic: John Bayliss, CEO of Mastermind Toys, on Experience, Trust, and Franchising
Sean McCormick
Sales and marketing head at Moneris Data Services focusing on consumer spending trends.
Moneris Data Services
Episode: Black Friday 2025 by the Numbers with Sean McCormick, Moneris Data Services

Host

Michael LeBlanc
Host of The Voice of Retail

Reviews

4.9 out of 5 stars from 49 ratings
  • Great experience!

    Michael is a great host and creates great interview experiences for his guests! He dives into the content with his guests to bring lots of value to his audience!

    Diverse and consistently great content about all things retail from around the world!

    Apple Podcasts
    5
    Tkdjdl
    Canada2 years ago
  • Consistantly good

    Great content, great host.

    Apple Podcasts
    5
    Foodie in the zone
    Canada2 years ago
  • Michael is a great host

    I thoroughly enjoyed being a guest on Michael’s Voice of Retail podcast and learned a lot from his own experience as we prepared for the episode. Thank you RCC for helping to make this happen.

    Apple Podcasts
    5
    Josser405
    Canada4 years ago
  • Retail rockstars!

    Michael and his incredibly knowledgeable guests shine the brightest of lights on the retail industry and the hardworking people in it! Informative, educational, and engaging are just a few of the words I'd use to describe the time you'll spend with them. Thanks so much for putting out such a robust resource Michael - keep up the great work!

    Apple Podcasts
    5
    Katie Joy B.
    United States7 years ago
  • Weekly Must

    Michael shares great content, personalities and interesting topical info every week. Great way for anyone in retail to stay on top of current news and more in-depth retail stories. Entertaining and informative. We liked it so much we decided to sponsor.

    Apple Podcasts
    5
    Ted from Stream Commerce
    Canada7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Great host who dives into the content and delivers value with diverse, global retail insights.
A wealth of knowledge for anybody in retail; very informative and engaging.
A reliable weekly resource for staying on top of retail trends and stories.
Shines a spotlight on the retail industry and its hardworking professionals.
Consistently high-quality content and guests.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Agentic Commerce and the Next Era of Retail Personalization: Trinadha Kandi, Managing Director – Customer & Marketing, Deloitte Digital
Q: What should marketers prioritize to help customers discover products using AI?
Marketers should optimize content for discoverability, invest in conversational AI, and leverage first-party data to forecast needs. They should foster ongoing dialogue within communities to shape discovery journeys rather than merely presenting information.
Agentic Commerce and the Next Era of Retail Personalization: Trinadha Kandi, Managing Director – Customer & Marketing, Deloitte Digital
Q: What is the business case for personalization and how should retailers think about ROI?
The business case lies in significantly higher purchase likelihood and revenue when personalization is done right. Brands that invest see higher conversion, loyalty, and average order value, but it requires a multi-year journey, modernized tech and data stacks, and continuous experimentation rather than a one-off project.
Agentic Commerce and the Next Era of Retail Personalization: Trinadha Kandi, Managing Director – Customer & Marketing, Deloitte Digital
Q: Introduce yourself to the audience. Who are you and what do you do for a living and who do you do it for?
I'm Trinadha Kandi, a retail and customer transformation leader at Deloitte. My work centers at the intersection of data, AI, and marketing, advising global retail and luxury brands on how to drive engagement, personalization, and growth.
Violence, Organized Theft and the Future of Retail Security with Rui Rodrigues, Loss Prevention Expert and RCC Advisor
Q: What should retailers expect at the upcoming Retail Secure conference?
Two-day event with concurrent educational workshops on investigative processes and privacy/safety, plus the main conference featuring law enforcement speakers, case studies from ORC projects, and broader attendance from HR, privacy, IT, and legal teams to broaden understanding and collaboration.
Violence, Organized Theft and the Future of Retail Security with Rui Rodrigues, Loss Prevention Expert and RCC Advisor
Q: How has the landscape changed since 2021 in terms of ORC and violence?
Overall, it's worse due to higher offender brazenness and slower legal processes post-COVID, but collaboration has improved and enabled targeted operations like Project Retail Blitz to pursue prolific offenders with aggregated charges across jurisdictions.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About The Voice of Retail

What is The Voice of Retail about and what kind of topics does it cover?

This show consistently centers on retail strategy, technology, and industry leadership, featuring interviews with executives, innovators, and policy advocates shaping the retail landscape. Episodes frequently explore AI, omnichannel experiences, supply chain resilience, loss prevention, and the evolving role of technology in store operations, with practical case studies and cross-industry insights. The program is notable for its Canada–US perspective, high-caliber guests, and a steady cadence of actionable takeaways for retailers, suppliers, and technology vendors. It's particularly relevant for listeners who want real-world implications of AI, data, and policy on retail profitability and customer experience.

Where can I find podcast stats for The Voice of Retail?

Rephonic provides a wide range of podcast stats for The Voice of Retail. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Voice of Retail and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does The Voice of Retail get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Voice of Retail, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for The Voice of Retail?

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How many subscribers and views does The Voice of Retail have?

To see how many followers or subscribers The Voice of Retail has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Voice of Retail?

These podcasts share a similar audience with The Voice of Retail:

1. Pivot
2. Raging Moderates with Scott Galloway and Jessica Tarlov
3. The Prof G Pod with Scott Galloway
4. Front Burner
5. The Daily

How many episodes of The Voice of Retail are there?

The Voice of Retail launched 8 years ago and published 537 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Voice of Retail?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Voice of Retail?

Rephonic pulls ratings and reviews for The Voice of Retail from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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How do I access podcast episode transcripts for The Voice of Retail?

Rephonic provides full transcripts for episodes of The Voice of Retail. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on The Voice of Retail?

Recent guests on The Voice of Retail include:

1. Trinadha Kandi
2. Mark Ryski
3. Jean-Pierre Lacroix
4. Martha McKim
5. Rui Rodrigues
6. Matthew Guiste
7. Rachel J. Calhoun
8. John Bayliss

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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