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Artwork for The Turndown: The Podcast for Hoteliers

The Turndown: The Podcast for Hoteliers

Cloudbeds
Hospitality Industry
Revenue Management
Artificial Intelligence
Independent Hotels
Guest Experience
AI In Hospitality
Covid-19
Germain Hotels
PMS
Swiss Hotel Management School
Event Management
Luxury Hotels
Development Costs
Talent Acquisition
Hospitality Technology
Team Management
Company Culture
Clink Hostels
AI Hotel Search
Dragonfly

Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that keep them going, and the life lessons that go along with working in this chaotic, yet rewarding, industry.

PublishesTwice monthlyEpisodes40Founded3 years ago
Number of ListenersCategories
ManagementBusinessTechnology

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Artwork for The Turndown: The Podcast for Hoteliers

Latest Episodes

What makes a boutique hotel a compelling experience and a strong business? Tim Ensmann, founder and managing partner of Boutique Hotel Fund, joins The Turndown to explain the thinking behind The PineTree Hotel’s transformation, from investing in shar... more

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Hotels are rethinking almost everything: technology, revenue management, distribution, AI, and how they compete for demand. But Caryl Helsel, Founder and CEO of Dragonfly Strategists, believes the industry cannot afford to lose one thing in the proce... more

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Jason Edwards, Director of Hospitality & Advisory Services at Première Advisory Group, has spent more than two decades in hospitality and 15 years in project management, leading technology integrations, revenue initiatives, and complex hotel transiti... more

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Hospitality futurist Simone Puorto joins The Turndown to challenge the hotel industry’s obsession with buying more technology. He argues that hotels do not need another layer of software, but fewer disconnected systems, better data, and a clearer und... more

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Recent Guests

Tim Ensmann
Founder/Owner of PineTree properties, boutique experiential hospitality operator
PineTree Hotels (Idlewild, Blue Ridge)
Episode: Tim Ensmann: The business case for doing hotels differently
Caryl Helsel
CEO and founder of Dragonfly, a consulting firm focusing on independent hotels
Dragonfly
Episode: Caryl Helsel: Hotels need to change everything except hospitality
Jason Edwards
Project Manager at Première Advisory Group, specializing in hotel technology transitions
Première Advisory Group
Episode: Jason Edwards: What happens when new technology hits the front desk
Simone Puorto
Philosopher turned hotelier, tech futurist who discusses automation and hospitality
Episode: Simone Puorto: The hotel industry does not need more software
Ally Northfield
Managing Director of Revenue by Design; visionary behind the Global Revenue Forum
Revenue by Design
Episode: Ally Northfiled: Staying commercially relevant in the age of unreliable signals
Marie-Pier Germain
Co-president of Germain Hotels
Germain Hotels
Episode: Marie Pier Germain: Growing Canada’s most distinctive hotel brand without losing its soul
Ted Horner
Hospitality technology pioneer; co-founder of HT&G; Hall of Fame inductee
HT&G
Episode: Ted Horner: Navigating hotel tech ROI, AI, and the future of hotel profitability
Charlie Lopez-Quintana
Vice President and Managing Director for ETC Hotels (Shutters on the Beach and Hotel Casa del Mar)
ETC Hotels
Episode: Charlie Lopez-Quintana: Laid-back luxury and the fight to keep hospitality human
Vipul Dayal
Hotel operator, investor, coach and community builder
Independent hotelier / Brand Founder
Episode: Vipul Dayal: No franchise, no front desk, and training staff to leave

Host

Sebastien Leitner
Host of The Turndown: The Podcast for Hoteliers

Reviews

5.0 out of 5 stars from 23 ratings
  • Great podcast!

    Congratulations on the launch Sebastien Leitner, you are a natural at this. Great interviews so far and absolutely loved the episode with Sara Fults. Looking forward to more!!

    Apple Podcasts
    5
    MalliVakkineni
    United States3 years ago
  • Smart and charming

    Interviews and casual stories from those in the world of hospitality. Super interesting if you are a travel geek like me.

    Apple Podcasts
    5
    NYC by way of LA
    United States3 years ago
  • Great stories and useful insights

    Not always serious (a good thing), entertaining, honest. Sebastien puts the spotlight on the guests without adding too much of his own narrative, which is refreshing.

    Subscribed!

    Apple Podcasts
    5
    montreal FT
    Canada3 years ago
  • Great insight

    Great insights on the travel payments industry and tips we can all benefit from as hoteliers

    Apple Podcasts
    5
    Apodo itunes
    Mexico3 years ago
  • Best Hospitality podcast

    The turndown is a great way to get updated on what matters to the hospitality industry owners. It’s fun and informative at the same time. Definitely would recommend to listen to it.

    Apple Podcasts
    5
    monic26millot
    Mexico3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests provide practical, actionable insights for hoteliers and suppliers.
Listeners appreciate the candid, human-centered approach to hospitality leadership.
Hosts deliver engaging conversations with hoteliers and industry experts.
Content is consistently relevant to current industry challenges and tech trends.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Tim Ensmann: The business case for doing hotels differently
Q: What keeps you up at night as you build these properties?
Financing misalignment and the difficulty of underwriting hospitality assets, especially with traditional banks and SBA programs, while trying to execute a playbook that's still being proven.
Simone Puorto: The hotel industry does not need more software
Q: What should hotels invest in now to stay future-proof?
Invest in a reliable, open, and agnostic data infrastructure that can serve as the single source of truth, rather than chasing the latest flashy software. Focus on data governance, open APIs, and the ability to plug new tools in without systemic disruption, while maintaining essential human-centric service.
Simone Puorto: The hotel industry does not need more software
Q: What is hospitality in 2026 from your perspective?
Hospitality today is a moving target, balancing guest-centric experiences with the hospitality provider's ability to adapt to new tech. The guest often becomes the de facto host in self-service scenarios, and the key is maintaining warmth and care even as operations become more automated.
Simone Puorto: The hotel industry does not need more software
Q: What keeps you up at night these days, Simone?
The core concern is how to integrate technology into a traditional, human-centric industry without eroding hospitality. He worries about keeping hospitality authentic while embracing automation, and he questions whether hospitality can stay guest-centric when much of the interaction could be automated or invisible.
Ally Northfiled: Staying commercially relevant in the age of unreliable signals
Q: What keeps you up at night in the current environment?
Uncertainty about travel demand and how to stay relevant as patterns shift, with geopolitics influencing consumer behavior and booking windows.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Turndown: The Podcast for Hoteliers

What is The Turndown: The Podcast for Hoteliers about and what kind of topics does it cover?

This show targets hospitality professionals and business leaders who obsess over revenue, guest experience, and technology in hotels. Across episodes, conversations circle around revenue strategy, brand identity, independent hotel growth, and the human side of leadership in hospitality, with practical takeaways on pricing, operational tech, and managing people. A notable thread is the balance between high-tech tools and warm, personalized service, plus a willingness to challenge traditional front-desk models. The format features candid, industry-focused interviews with senior leaders and operators, offering actionable insights for hoteliers and suppliers alike who want to stay competitive in a rapidly evolving landscape.

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Which podcasts are similar to The Turndown: The Podcast for Hoteliers?

These podcasts share a similar audience with The Turndown: The Podcast for Hoteliers:

1. CoStar News Hotels
2. Economist Podcasts
3. Good Hang with Amy Poehler
4. This Week in Hospitality

How many episodes of The Turndown: The Podcast for Hoteliers are there?

The Turndown: The Podcast for Hoteliers launched 3 years ago and published 40 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Turndown: The Podcast for Hoteliers?

Recent guests on The Turndown: The Podcast for Hoteliers include:

1. Tim Ensmann
2. Caryl Helsel
3. Jason Edwards
4. Simone Puorto
5. Ally Northfield
6. Marie-Pier Germain
7. Ted Horner
8. Charlie Lopez-Quintana

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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