The Supportive Podcast
Help ScoutBrought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
| Publishes | Monthly | Episodes | 21 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | ManagementBusiness | ||||
Listen to this Podcast
Latest Episodes
Erez Zuckerman, CEO and co-founder of ZSA Technology Labs, shares how a focus on craftsmanship, honest communication internally and externally and deep support has helped his small keyboard company punch well above its weight.
What does it take to earn the trust and loyalty of over 12,000 customers, build a team that cares like you do, and hold onto your values for over a decade? In the first episode of season 2, go behind the scenes with the three founders of Help Scout ... more
Mat answers Ita's newsletter-follow-up question: How can we frame AI chatbots as self-service tools, not worse-than-human support?
Find the original newsletter here:
and visit helpscout.com/blog/blog/re... more
Season 1 of the podcast comes to an end, and Mat explores the recurring themes in classic clip-show style. Listen for a sneak peek of season 2!
Priscilla Brooke leads a team of support experts to help podcasters run, distribute, and grow their shows. In this episode she talks about her journey into support, and her approach to service at Buzzsprout.
Elevate CX founder Sarah Hatter chats with Mat (again!). This time, she shares her community building journey from idea to impact, revealing how in-person connections, shared wisdom, and a true sense of belonging have shaped Elevate CX into the commu... more
Sarah Hatter — support veteran, community legend, and founder of ElevateCX — joins Mat to talk about the early days of SaaS support, and the human support of the future.
Mat and a bunch of support experts share actionable tips, encouragement, and helpful advice for people new to support, those considering a support career, and even jaded veterans.
For show notes, further reading, and links to our contributors, see ... more
Key Facts
Reviews
- If I do say so myself
Babatunde Aleshe memorably said on Taskmaster, you’ve got to big up yourself, all day, every day.
So in that spirit I’m giving my own podcast 5 stars, and I don’t care who knows it. If you listen, you might even agree and add you own stars.
If you disagree, please use the official semaphore flag signalling system to post your review instead.
Apple Podcasts5mrpatto
Australiaa year ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #160 | Australia/Business/Management |
Top Management Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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| Professions | Age Range | Household Income | |||
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Frequently Asked Questions About The Supportive Podcast
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How many episodes of The Supportive Podcast are there?
The Supportive Podcast launched 2 years ago and published 21 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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