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Artificial Intelligence
Digital Transformation
Tariffs
Distribution Industry
Data Analytics
Wholesale Distribution
WESCO International
Shift Conference
Safety Distribution
Green Mountain Electric Supply
Sales Strategies
Supply Chain Management
Annexter International
Safety Products
Distribution Sales
Supply Chain Disruption
Electrical Supply
Utility Solutions
Communications and Security Solutions
Talent Management

The distribution industry is changing, with new players and technologies that will shape how you compete and sell. Stay ahead of your competitors with this regular series from Modern Distribution Management, and learn the trends and strategies that will keep you in the lead for the long haul.

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Latest Episodes

Engineered assembly components distributor Supply Technologies, a subsidiary of ParkOhio, is making the largest investment in its history.

What does it take to launch a implement a new ERP system and open a $20 million distribution center at the sa... more

Epicor CMO and SVP of Product Kerrie Jordan joins the MDM Amplify Podcast to discuss ERP’s shift from a system of record to a system of outcomes, the company’s latest agentic AI announcements and what distributors should prioritize as business softwa... more

Map My Customers’ JT Rimbey joins the podcast to discuss the evolving role of field sales in distribution — exploring territory management, account segmentation, CRM adoption and why relationship-driven outside sales remains a critical competitive ad... more

AI is reshaping B2B commerce faster than most distributors are prepared for. Tom McFadyen of McFadyen Digital joins the MDM Ampify Podcast to break down why AEO & GEO are suddenly critical web search components, AI use cases and the rise of agentic c... more

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Recent Guests

Brian Norris
President of Supply Technologies, a ParkOhio subsidiary
Supply Technologies / ParkOhio
Episode: Inside Supply Technologies' $50M Investment in the Future
Kerrie Jordan
Chief Marketing Officer and SVP of Product at Epicor
Epicor
Episode: How Epicor Sees AI Moving ERP Toward Business Outcomes
JT Rimbey
Senior Vice President of Business Development at Map My Customers
Map My Customers
Episode: Field Sales Is Far From Dead - It's Evolving
Tom McFadyen
Founder and CEO of McFadyen Digital
McFadyen Digital
Episode: Tom McFadyen on How AI is Reshaping B2B Commerce
Jim Vaughn
Global Head of Pricing Advisory at Zilliant
Zilliant
Episode: From Static to Dynamic: The Evolution of Pricing Science in Distribution
Max Meister
Co-CEO of Ludwig Meister, a power transmission products distributor
Ludwig Meister
Episode: Build the Back-End First — Why Strategy Beats Tech Any Day
Kevin Keigley
Guest from IPS Packaging and Automation
IPS Packaging and Automation
Episode: The Power of Storytelling: Why Every Distributor Has a Story Worth Telling
Erez Arnon
Co-founder and Chief Technology Officer, Canal
Canals
Episode: AI's Customer Service Impacts, and How to Evaluate Tech Partners
Kevin Brown
CEO and Co-Founder, LeadSmart Technologies
LeadSmart Technologies
Episode: Tech Platform Strategy, AI Adoption and CRM that Actually Works

Host

Mike Hockett
Executive Editor at MDM and host of multiple MDM audio programs focusing on distribution, technology, and growth strategy.

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Talking Points

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How Epicor Sees AI Moving ERP Toward Business Outcomes
Q: Can you recap the details of Epicor's AI announcements and how they empower customers to build their own agents?
The guest explains the rollout of Epicor Lux as a design framework, the Epicor Prism Agent Foundry for building custom agents, the Prism Agent Market for sharing agents, and Headless ERP via Model Context Protocol to enable AI tools to work directly with ERP data while maintaining security and governance.
How Epicor Sees AI Moving ERP Toward Business Outcomes
Q: Would you mind providing a quick bio of your role and responsibilities at Epicor?
Kerrie describes herself as the Chief Marketing Officer and SVP of Product at Epicor, outlining Epicor as a global ERP and AI-focused solution provider serving multiple industries, including distribution, manufacturing, and retail, with a long-standing presence and customer base.
From Static to Dynamic: The Evolution of Pricing Science in Distribution
Q: So Jim, how much different is the current state of pricing technology today compared with four to five years ago?
The biggest difference is speed and agility—the ability to make well-informed decisions quickly using AI and data, while the fundamental need to understand what customers are willing to pay and to segment accordingly remains, just more efficiently.
AI's Customer Service Impacts, and How to Evaluate Tech Partners
Q: How do real ROI metrics appear for AI in customer service within distribution?
ROI shows up as time savings, higher hit rates, and lower error rates in order processing and quotes, supported by customer case studies and independent analyses like United Electric showing revenue growth with the same team.
AI's Customer Service Impacts, and How to Evaluate Tech Partners
Q: What should distributors look for when evaluating AI vendors beyond demos?
Distributors should insist on live demonstrations with their own POs, seek credible references, and verify the vendor's engineering depth and team experience, especially public profiles on LinkedIn to assess capability.

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Frequently Asked Questions About The MDM Podcast

What is The MDM Podcast about and what kind of topics does it cover?

A recurring program that spotlights how distributors and their ecosystem navigate technology, tariffs, data strategy, M&A, and digital transformation to sustain growth. Across recent episodes, the conversation often centers on AI-enabled platforms, data governance as a prerequisite for AI, the realities of scaling through coordinated autonomy and regional brands, and practical tax and tariff strategies affecting margins and cash flow. Notable episodes underscore the shift from relationship-driven to data-driven selling, human-centric digital commerce, and leadership lessons from fast-changing distribution environments. The show is likely to appeal to senior leaders in distribution, finance, and operations who want actionable insights on tec... more

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Which podcasts are similar to The MDM Podcast?

These podcasts share a similar audience with The MDM Podcast:

1. Distribution Talk
2. All-In with Chamath, Jason, Sacks & Friedberg
3. The Daily
4. Marketplace
5. Up First from NPR

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The MDM Podcast launched 8 years ago and published 112 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The MDM Podcast?

Recent guests on The MDM Podcast include:

1. Brian Norris
2. Kerrie Jordan
3. JT Rimbey
4. Tom McFadyen
5. Jim Vaughn
6. Max Meister
7. Kevin Keigley
8. Erez Arnon

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