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The Leading in a Crisis Podcast

Tom Mueller
Crisis Management
Crisis Communication
Artificial Intelligence
Crisis Communications
Emergency Management
Lahaina Wildfires
Social Media
NASA
Mental Health
Public Information Officer
PTSD
Public Relations
Risk Communication
Crisis Exercises
Ariana Grande Concert Bombing
Stakeholder Engagement
Corporate Governance
High-Profile Personalities
Social Media Influencers
Space Shuttle Columbia

Interviews, stories and lessons learned from experienced crisis leaders. Email the show at Tom@leadinginacrisis.com. Being an effective leader in a corporate or public crisis situation requires knowledge, tenacity, and influencing skills. Unfortunately, most of us don't get much training or real experience dealing with crisis situations. On this podcast, we will talk with people who have lived th... more

PublishesWeeklyEpisodes84Founded3 years ago
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ManagementNews CommentaryBusinessNews

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On this episode, we continue our review of the high-stakes incident and evacuation in Orange County, CA over the Memorial Day holiday weekend. Some 50,000 residents were forced to flee their homes as a runaway thermal reaction built... more

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A storage tank starts heating up, pressure builds, and suddenly Orange County is staring down a worst-case scenario: a thermal runaway that could end in a catastrophic explosion or a dangerous vapor release. Over Memorial Day weeken... more

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As impacts from the war with Iran become more evident around the world, and more serious, we dive into how one highly experienced supply chain manager is managing the disruption. Hint, planning is key, but existing relationships (or... more

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Supply chain disruptions, like those we're seeing now around energy supplies from the Persian Gulf, can cause long-term business and profitability impacts. Leadership skills in those tense situations can make or break a company's re... more

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Recent Guests

Jeff Zudock
Former ExxonMobil executive with 37-year career in supply chain and commercial management
ExxonMobil
Episode: EP80 Dude! Where's my stuff? Managing Iran war supply chain disruptions
Natalie Gibson
Founder and CEO of Song PR
Song PR
Episode: EP79 The Great Kitkat Heist - using memes in a crisis, with Natalee Gibson
James Hartsfield
Director of Communications at the Johnson Space Center, NASA (retired)
NASA
Episode: EP76 Crisis comms at NASA, part 2: Challenger vs. Columbia crisis responses
Lee Caraher
President of Double Forte PR, crisis manager and brand strategist
Double Forte PR
Episode: EP73 Hot take on Air Canada plane crash communications, with Lee Caraher
Michael Rousseau
President and CEO of Air Canada
Air Canada
Episode: EP73 Hot take on Air Canada plane crash communications, with Lee Caraher
Susan D. Nelson
Executive and leadership coach; guest lecturer at Rice University MBA program; works with executives at Texas Medical Center
Independent / Leadership Coach
Episode: EP72 The Stryker cyber attack and executive readiness, with Susan D. Nelson
Ruth Rendon
Crisis communications professional with experience at BP, Marathon Petroleum, and Sabic
BP, Marathon Petroleum, Sabic
Episode: EP71 Reporter turned public affairs pro - stories over a career in oil and gas, with Ruth Rendon
Helen Vettori
Author of a Black Swan fiction trilogy; former paramedic and Emergency Management Specialist
Author; former Emergency Management professional
Episode: EP70 How Crisis Leadership Shaped A Black Swan Sci-Fi Trilogy
Phil Borremans
Portugal-based international crisis and risk consultant
Episode: EP68 What the pros are saying about deepfakes, AI integration, and the trust deficit, with Phil Borremans

Hosts

Tom Mueller
Host of the podcast, Tom Mueller is a seasoned crisis manager and crisis trainer with over 30 years of experience in corporate communication and crisis fields. He is known for his work in training and coaching executives and organizations on effective crisis management strategies.
Marc Mullen
Co-host and communication strategist with over 20 years of experience in crisis communication planning, response, and recovery communications, along with expertise in organizational reviews and after-action reports.

Reviews

4.9 out of 5 stars from 11 ratings
  • Great insights from people who’ve been there

    Love the conversations you have! It’s fascinating to hear the perspectives of the different people involved in crises and how they dealt with some of the common issues we all face in adverse events. Great stuff!

    Apple Podcasts
    5
    bsalvin
    United States3 years ago
  • Deep experienced shared

    Tom and Marc are consummate professionals and bring a lot of experience to crisis response. They have a reservoir of hard lessons learned and deep practical knowledge to share. This is a podcast for anybody who faces the challenging prospect of being involved in emergency response for their company. What you can learn here may make a huge difference to how you prepare and perform.

    Apple Podcasts
    5
    najxc
    United Kingdom3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Reviews highlight the depth of expertise brought by the hosts, emphasizing the importance of the knowledge shared for those involved in crisis management.
Listeners appreciate the insightful conversations with experienced professionals, finding the shared stories and practical lessons helpful for real-world applications.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#158
Ukraine/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

EP76 Crisis comms at NASA, part 2: Challenger vs. Columbia crisis responses
Q: James, was it pretty easy to turn statements around quickly, get things approved, get them going, or were you really focused on press conference prep then?
The initial statements were straightforward restatements of what was known at the time; as the crisis evolved, we shifted to more thorough press conference prep, including gathering materials, organizing points, and preparing for Q&A based on media perspectives and new developments.
EP72 The Stryker cyber attack and executive readiness, with Susan D. Nelson
Q: How do you coach executives who struggle with stage presence or media interviews under crisis pressure?
Focus on self-awareness, audition-like practice, and creating safe, trusted support during high-stakes moments; use practical adaptations like breaking the room to build comfort and ensuring a trusted observer sits in on interviews when needed.
EP72 The Stryker cyber attack and executive readiness, with Susan D. Nelson
Q: What kinds of stories can you share about successful crisis communications or leadership in tough times?
A standout example is the Stryker cyber incident where leadership maintained transparency, used social channels for updates, and empowered local leaders to make decisions, which helped sustain operations despite limited internal information.
EP80 Dude! Where's my stuff? Managing Iran war supply chain disruptions
Q: Given this environment, what are the top actions a VP of Supply should prioritize right now?
Foster internal transparency, accelerate dialogue with suppliers, implement tactical response capabilities, and ensure frontline teams drive the short-term fixes while leadership revises long-term mitigations and learns from ongoing disruptions.
EP80 Dude! Where's my stuff? Managing Iran war supply chain disruptions
Q: What would be the knock-on effects of disruptions like a fuel additive shortage and how might the average consumer feel those impacts indirectly?
Disruptions in specialty additives cascade into product performance and regulatory compliance, especially in fuels; downstream effects include higher prices, altered refinery operations, and potential shortages that become visible only after initial inventories are drawn down.

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Frequently Asked Questions About The Leading in a Crisis Podcast

What is The Leading in a Crisis Podcast about and what kind of topics does it cover?

This podcast features insightful interviews, stories, and lessons drawn from the experiences of seasoned crisis leaders, providing valuable knowledge and strategies for effective crisis management. The discussions often explore the complexities of handling corporate and public crises, emphasizing the importance of communication, preparedness, and community trust. Notable themes include crisis response tactics, emotional and psychological aspects of crisis leadership, and the evolving landscape of crisis communication strategies, particularly in relation to technology and social media. This platform uniquely caters to professionals seeking practical advice from experts who have navigated critical situations, making it an essential resource f... more

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1. The Daily
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4. New Books in History
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The Leading in a Crisis Podcast launched 3 years ago and published 84 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Leading in a Crisis Podcast?

Recent guests on The Leading in a Crisis Podcast include:

1. Jeff Zudock
2. Natalie Gibson
3. James Hartsfield
4. Lee Caraher
5. Michael Rousseau
6. Susan D. Nelson
7. Ruth Rendon
8. Helen Vettori

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