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The Impact Room - Conversations That Shape Exceptional Leadership

Douglas Jackson
Artificial Intelligence
Leadership
Healthcare
Digital Transformation
Cybersecurity
Technology Leadership
Outsourcing
Inclusion
Leadership Development
Women In Leadership
Meres Consult
Gender Equality
Automation
Sedgwick
Net Promoter Score
Predictive Modeling
Fractional CIO
SEO
Diversity and Equity
Service Economics

Are you a business leader, founder, investor, or aspiring executive aiming to make a significant impact?

Welcome to The Impact Room where the most curious and courageous leaders share how they’re reshaping the world of work, leadership and customer experience

Each episode explores the stories behind transformation, from redefining what leadership means, to building resilient, diverse teams, crea... more

PublishesMonthlyEpisodes88Founded4 years ago
Number of ListenersCategories
CareersBusiness

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Artwork for The Impact Room

Latest Episodes

AI is moving quickly, but many organisations are still struggling to turn experimentation into genuine business value.

In this episode of The Impact Room, Michelle Ansell speaks with Maggie Sarfo, who helps growth-focused organisations and leadershi... more

Sean Keane, Co-Founder of Service Economics, joins Michelle Ansell on The Impact Room to discuss why many organisations are unintentionally designing inefficient service systems, and how this is impacting cost, customer experience and operational per... more

In this episode of The Impact Room, Michelle Ansell speaks with Hannah Awonuga, award-winning culture, talent and inclusion expert, LinkedIn Top Voice for Gender Equality and advisor to leaders navigating organisational growth.

Hannah specialises in... more

Dr Abbey Atkinson joins Michelle Ansell to unpack the structural, cultural and historic forces that shape gender inequality in the UK insurance sector. Drawing from extensive doctoral research and her own industry career, Abbey explains why progress ... more

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Recent Guests

Maggie Sarfo
Founder and CEO of Meres Consult
Meres Consult
Episode: AI Beyond Pilots, Readiness. Adoption and Impact with Maggie Sarfo, Founder, CEO of Meres Consult
Sean Keane
Co-founder of Service Economics
Service Economics
Episode: Why Efficient Service Is Failing Your Business with Sean Keane, Managing Director and Co-Founder of Service Economics.
Hannah Awonuga
Award-winning leadership consultant and LinkedIn Top Voice
Independent / Consultant
Episode: The Illusion of Inclusion and how you can truly deliver on your Investments with LinkedIn Top Voice and Founder Hannah Awonuga
Abbey Atkinson
Doctor in sociology, founder of Insight Change Limited
Insight Change Limited
Episode: Understanding Equity: What’s Really Holding Women and Organisations Back in Insurance? Dr Abbey Anderson, Founder and Principle Consultant Insight Change
Thomas Moore
COO, Custom Connect
Custom Connect
Episode: From Agent to COO: Thomas Moore, Group Chief Operating Officer from Global BPO Custom Connect, on Leadership, Outsourcing & the Future of Operations
Carole Layzell
Non-executive director, board advisor, former Managing Director at Barclays
Barclays (former MD)
Episode: Leadership Lessons from Leaving School at 16, Back Office, Banking, Tech to the Boardroom - Carole Layzell, NED, CX and Digital, fromer Managing Director at Barclays
Benjamin Rees
CMO, experienced marketing executive
Various tech and consumer brands
Episode: From SEO to GEO Competing for Relevance in an AI, GPT World
Lyndon Purnell
CIO and Fractional leader with 20+ years in technology, cybersecurity, data and digital strategies
Independent/fractional CIO; former CIO roles
Episode: The real reason why most cyber attacks happen - Hear from a Cyber, Information, Digital and Data expert Lyndon Purnell, CIO
Adam Elliott
Head of Customer Experience at National Grid
National Grid
Episode: The Problem With Surveys. From NPS to Prediction: The Future of Customer Experience Adam Elliot

Hosts

Michelle Ansell
Host of The Impact Room
Perry Fletcher
Host of The Impact Room

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#119
Chile/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

AI Beyond Pilots, Readiness. Adoption and Impact with Maggie Sarfo, Founder, CEO of Meres Consult
Q: Why do many AI pilots fail to translate into value, and what should leaders do first?
Start with the business problem, involve business leaders early, articulate the challenges clearly, and communicate an AI vision that everyone buys into before selecting solutions.
Leadership Lessons from Leaving School at 16, Back Office, Banking, Tech to the Boardroom - Carole Layzell, NED, CX and Digital, fromer Managing Director at Barclays
Q: How can banks stay relevant in the face of digital transformation and AI?
Blend digital and human experiences; use AI insights to personalize interactions while keeping humans involved for emotional moments, and ensure cross-functional collaboration across product, risk, and operations to avoid silos.
Leadership Lessons from Leaving School at 16, Back Office, Banking, Tech to the Boardroom - Carole Layzell, NED, CX and Digital, fromer Managing Director at Barclays
Q: What does sponsorship and mentoring look like in a hybrid work world?
Build relationships informally and with purpose, connect mentors and mentees through regular, low-pressure coffee chats, and avoid forcing labels; the key is consistent, genuine engagement and creating opportunities that feel accessible to both parties.
We’re in a War for Trust – and Most Leaders Are Losing, Chris Kenny, Digital Specialist
Q: What are the big priorities for the next five years within patient experience?
Invest in digitization, ensure existing systems can go digital, unify departments, and build a solid data foundation to enable AI and self-service for patients.
The Problem With Surveys. From NPS to Prediction: The Future of Customer Experience Adam Elliot
Q: What are your top tips for an organization still stuck with low survey response rates looking to move toward predictive modeling?
Start with your analytical resources or build them; decide make vs. buy for modeling, ensure you have compatible survey and operational data with proper governance, consider engaging a skilled external agency for dashboards while leveraging internal data science for context, and focus on asking the right strategic questions enabled by AI to speed up data preparation and dashboard generation.

Audience Metrics

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Frequently Asked Questions About The Impact Room

What is The Impact Room about and what kind of topics does it cover?

This show centers on practical leadership, organizational change, and customer experience at the executive level. Across episodes, guests—ranging from COOs and CMOs to chair-level leaders and subject-matter experts—discuss how to reshape teams, culture, and strategy for measurable impact. Topics frequently include leadership development, inclusion and equity, digital transformation, AI adoption, and governance in regulated or complex industries. Notable throughlines emphasize building cross-functional coalitions, measuring real outcomes over traditional metrics, and leadership behaviors that enable sustainable improvement. The format often blends personal leadership journeys with data-informed insights and actionable guidance for senior tea... more

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Which podcasts are similar to The Impact Room?

These podcasts share a similar audience with The Impact Room:

1. The Rest Is Politics
2. The Diary Of A CEO with Steven Bartlett

How many episodes of The Impact Room are there?

The Impact Room launched 4 years ago and published 88 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Impact Room?

Recent guests on The Impact Room include:

1. Maggie Sarfo
2. Sean Keane
3. Hannah Awonuga
4. Abbey Atkinson
5. Thomas Moore
6. Carole Layzell
7. Benjamin Rees
8. Lyndon Purnell

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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