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Artwork for The Future of Voice AI

The Future of Voice AI

Davit Baghdasaryan
Voice AI
Text-To-Speech
Daily
CMP Research
Speech-To-Text
Artificial Intelligence
Phonely AI
Customer Experience
Assemblyai
Knowledge Management
Voice AI Adoption In CX
Intouchcx
Accent Neutralization
Twilio
Livekit
Canonical AI
Webrtc
Conversational AI
Speech Language Models
Cost Savings

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? voice-ai-newsletter.krisp.ai

PublishesMonthlyEpisodes64Foundeda year ago
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Artwork for The Future of Voice AI

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In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years?

This... more

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years?

This... more

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years?

This... more

In this special edition of the Future of Voice AI series of interviews, we're joined by industry vets to unpack: - How clarity became a measurable KPI for CX quality and trust - How TTEC identified and solved global voice challenges across regions - ... more

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Recent Guests

Dylan Fox
Founder and CEO of AssemblyAI
AssemblyAI
Episode: Promptable Speech Language Models | Dylan Fox (Founder & CEO at AssemblyAI)
James Bednar
Vice President of Innovation and Product at TTEC
TTEC
Episode: Accent AI’s 85+ NPS Impact in India | James Bednar and Biju Pillai (TTEC)
Biju Pillai
Vice President of India Operations at TTEC
TTEC
Episode: Accent AI’s 85+ NPS Impact in India | James Bednar and Biju Pillai (TTEC)
Will Bodewes
CEO at Phonely AI
Phonely AI
Episode: Voice AI with 100% function-calling accuracy | Will Bodewes (CEO at Phonely.ai)
David Yang
Co-founder of Neo AI, AI entrepreneur with a background in AI automation and restaurant technology
Neo AI
Episode: The Race to 300M AI Agents | David Yang (Co-Founder at Newo.ai)
Nicole Kyle
Co-founder and managing director at CMP Research
CMP Research
Episode: Fullband 2025: CX Research, AI Agents, and the Frontlines of Voice AI
Clay Merck
CEO and co-founder at Daily
Daily
Episode: Fullband 2025: CX Research, AI Agents, and the Frontlines of Voice AI
Brent Stevenson
Chief Experience Officer at IntouchCX
IntouchCX
Episode: Fullband 2025: CX Research, AI Agents, and the Frontlines of Voice AI
Neil Hammerton
CEO & Co-Founder, Natterbox
Natterbox
Episode: End-to-end integrated Voice AI | Neil Hammerton (CEO & Co-Founder, Natterbox)

Host

David
Host of the podcast; co-founder/CEO of Krisp contributing leadership and industry perspective.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#32
Israel/Technology

Talking Points

Recent interactions between the hosts and their guests.

CX AI: What the Data Says | Jordan Zivoder (Quantitative Research Lead at Customer Management Practice)
Q: What does CMP Research do and how do you approach your work?
Jordan explains that CMP synthesizes data from multiple sources to drive data-driven decisions for customer contact leaders, combining qualitative conversations with broad surveys to identify priorities across frontline agents, managers, and executives.
Customer-facing, personalized Voice AI Agents | Rebecca Greene (Co-Founder and CTO at Regal AI)
Q: What does the deployment and support look like for customers?
Forward-deployed engineers help customers launch and iterate prompts and workflows, making the product more self-serve over time; initial deployments start with low percent usage to de-risk, then scale as confidence and performance improve.
Customer-facing, personalized Voice AI Agents | Rebecca Greene (Co-Founder and CTO at Regal AI)
Q: How long does it take to get an AI agent up and running?
A V1 agent can be ready within about a week, with three weeks typically needed to reach a production-ready agent as it incorporates data sources, edge cases, and knowledge for FAQs, followed by gradual ramp-up in usage and volume.
Customer-facing, personalized Voice AI Agents | Rebecca Greene (Co-Founder and CTO at Regal AI)
Q: What are the biggest technology challenges for Voice AI agents today?
The main technical challenges lie in latency, reliability of TTS and transcription, and occasional errors in name recognition or context, but these issues are small in percentage terms and improving; the bigger ongoing focus is on product design, testing, and ensuring the agent behaves well in production while maintaining business metrics.
Building and Scaling Agent Copilot | Ruma Nair (Principal Product Manager at Twilio)
Q: How do you measure impact on onboarding time and agent efficiency?
We measure onboarding time reductions (estimated 40-50% for some deployments), improved first-call resolution, and a balance of operational metrics like average handle time with customer sentiment indicators such as CSAT and NPS to ensure you don't degrade the customer experience.

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Frequently Asked Questions About The Future of Voice AI

What is The Future of Voice AI about and what kind of topics does it cover?

The show centers on real-world applications and future prospects of Voice AI in enterprise settings. Episodes typically feature leaders and builders from AI startups and large CX/tech organizations discussing current problems in enterprise Voice AI, how their products and strategies address those challenges, and concrete visions for the next five years. Common themes include real-time speech processing, accent and language handling, latency and reliability, integration with CRMs and workflows, and the economics of scaling Voice AI for business use. Noteworthy angles often include practical case studies, deployment at scale, cross-border and multilingual considerations, and the evolving balance between human agents and AI agents in customer ... more

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Which podcasts are similar to The Future of Voice AI?

These podcasts share a similar audience with The Future of Voice AI:

1. AI + a16z
2. The AI Daily Brief: Artificial Intelligence News and Analysis
3. AI News & Strategy Daily with Nate B. Jones

How many episodes of The Future of Voice AI are there?

The Future of Voice AI launched a year ago and published 64 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Future of Voice AI?

Recent guests on The Future of Voice AI include:

1. Dylan Fox
2. James Bednar
3. Biju Pillai
4. Will Bodewes
5. David Yang
6. Nicole Kyle
7. Clay Merck
8. Brent Stevenson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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