The CX Tipping Point®
Dorris Consulting InternationalThe CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when... more
| Publishes | Monthly | Episodes | 64 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Government | |||
Listen to this Podcast
Latest Episodes
In this episode, Martha Dorris sits down with Marina Fox, former lead of GSA’s Digital Analytics Program (DAP) and one of the 2025 Service to the Citizen® Award winners, to explore how data and persistence transformed how government understands, and ... more
In this episode of The CX Tipping Point Podcast, host Martha Dorris sits down with Christopher Mannozzi, Director of Performance Management, and Jim Schaefer, Director of Surveys at the Department of Veterans Affairs’ Veterans Health Administration (... more
In this episode of The CX Tipping Point Podcast, Martha Dorris sits down with Loree Levy, Deputy Director of California’s Employment Development Department (EDD), to talk about their shared passion for transforming how the public experiences governme... more
In this episode of The CX Tipping Point, Martha Dorris sits down with Avery Muse, former Executive Director for IT Operations at the Department of Health and Human Services (HHS), to explore how he brought customer experience (CX) and employee experi... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
Reviews
- Stories of Unsung Heroes
So helpful as a new federal employee. Every episode, I learn something new!
Apple Podcasts5websyr
United Statesa year ago - Great CX federal perspective
I enjoy listening how US federal agencies are addressing the challenges of customer experience and data. Well thought out and diverse podcast that also includes international perspectives.
Apple Podcasts5BarfarfUnited States3 years ago - Sorely needed podcast for Gov’t CX
Excellent podcast, with great insights on what gov’t can do to improve citizen experience. Engaging and refreshing!
Apple Podcasts5Erin123United States5 years ago - Very informational!
Informational & professional. Can’t wait for more!
Apple Podcasts5kanas061818United States5 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #20 |  Hong Kong/Government |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
Frequently Asked Questions About The CX Tipping Point®
Where can I find podcast stats for The CX Tipping Point®?
Rephonic provides a wide range of podcast stats for The CX Tipping Point®. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The CX Tipping Point® and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The CX Tipping Point® get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The CX Tipping Point®, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for The CX Tipping Point®?
Rephonic provides comprehensive predictive audience data for The CX Tipping Point®, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does The CX Tipping Point® have?
To see how many followers or subscribers The CX Tipping Point® has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The CX Tipping Point®?
These podcasts share a similar audience with The CX Tipping Point®:
How many episodes of The CX Tipping Point® are there?
The CX Tipping Point® launched 5 years ago and published 64 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The CX Tipping Point®?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The CX Tipping Point®?
Rephonic pulls ratings and reviews for The CX Tipping Point® from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The CX Tipping Point®?
Rephonic provides full transcripts for episodes of The CX Tipping Point®. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.