The CX Tipping Point®
Dorris Consulting InternationalThe CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when... more
| Publishes | Monthly | Episodes | 74 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Government | |||
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Latest Episodes
Artificial intelligence is transforming government, but where should agencies begin, and how can they adopt AI responsibly?
In this episode of The CX Tipping Point Podcast, Martha Dorris is joined by Jeremy Wilcox, Senior Director for Strategic Solu... more
In this episode of The CX Tipping Point Podcast, Martha Dorris hosts a discussion with leaders from the ACT-IAC Contact Center Modernization Working Group and workshop facilitators from the ACT-IAC Contact Center Summit held in April 2026.
Featured... more
In this episode of The CX Tipping Point Podcast, Martha Dorris spoke with Charles Thomas, the 2025 Customer Experience Trailblazer, whose leadership has transformed how the U.S. Patent and Trademark Office delivers digital services to the public. Fro... more
In this episode of The CX Tipping Point Podcast, Martha Dorris sat down with Michelle Filicetta and Laura Walker of the Social Security Administration’s Prescott, Arizona field office to explore how meaningful change in government service delivery of... more
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Reviews
- Stories of Unsung Heroes
So helpful as a new federal employee. Every episode, I learn something new!
Apple Podcasts5websyr
United States2 years ago - Great CX federal perspective
I enjoy listening how US federal agencies are addressing the challenges of customer experience and data. Well thought out and diverse podcast that also includes international perspectives.
Apple Podcasts5BarfarfUnited States4 years ago - Sorely needed podcast for Gov’t CX
Excellent podcast, with great insights on what gov’t can do to improve citizen experience. Engaging and refreshing!
Apple Podcasts5Erin123United States5 years ago - Very informational!
Informational & professional. Can’t wait for more!
Apple Podcasts5kanas061818United States5 years ago
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Apple Podcasts | #187 |  Taiwan/Government |
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Frequently Asked Questions About The CX Tipping Point®
What is The CX Tipping Point® about and what kind of topics does it cover?
The show focuses on government CX, service design, and digital transformation, often featuring executives and senior public-sector leaders who share practical lessons from federal, state, and international programs. Recurring themes include citizen-centric service delivery, governance and measurement, AI-enabled transformation, and cross-agency collaboration. Episodes frequently center on real-world case studies in agencies like SSA, USPTO, VA, and GSA, with attention to governance, procurement, and workforce considerations. The format tends to mix candid leadership perspectives with actionable takeaways for improving government experiences at scale, and notable guests include CIOs, deputy Secretaries, and industry partners shaping the futu... more
Where can I find podcast stats for The CX Tipping Point®?
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How many listeners does The CX Tipping Point® get?
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What are the audience demographics for The CX Tipping Point®?
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How many subscribers and views does The CX Tipping Point® have?
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Which podcasts are similar to The CX Tipping Point®?
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How many episodes of The CX Tipping Point® are there?
The CX Tipping Point® launched 6 years ago and published 74 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The CX Tipping Point®?
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Where can I see ratings and reviews for The CX Tipping Point®?
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What guests have appeared on The CX Tipping Point®?
Recent guests on The CX Tipping Point® include:
1. MaryAnn Monroe
2. Megan Daly
3. Crystal Philcox
4. Andy Beaman
5. Rachel Schwenn
6. Ed Bodenseik
7. Charles Thomas
8. Laura Walker
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.