
The CustomerX Files is a twist on the traditional podcast where we talk about all things customer marketing, advocacy, and experience. We're bringing you candid conversations with thought leaders that bring our community closer... and then follow it up with an open invitation for all of us to continue the conversation. We're opening up the vault and pulling out the CustomerX Files!
| Publishes | Daily | Episodes | 26 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | BusinessMarketing | ||||

On this episode of The Customer X-Files, Alison Bukowski sits down with Jeni Asaba to explore the evolving role of customer communities in an AI-driven world.
As AI reshapes how we access information, a critical question emerges: Are customer communi... more
Featured Guest: Maria Sturgeon
In this episode of The CustomerX Files, Alison is joined by Maria Sturgeon, the Head of Customer Reference Programs at Stripe for a deep dive into how quality relationships and data intersect to drive success in custom... more
On this episode of The CustomerX Files, Alison is joined by award-winning CX professional, Christina Garnett. In this powerful episode, Alison and Christina explore the intersection of storytelling and customer-led growth — two strategic practices th... more
Featured Guest: Christina Garnett
About this Episode
In this episode of The CustomerX Files, Alison sits down with Christina Garnett, a community-building and brand strategy powerhouse, an expert in turning customer voices into business-driving gol... more
About this Episode
Featured Guest: Kevin Lau, Global Vice President, Customer Marketing at Freshworks
In this candid episode of The CustomerX Files, Kevin and Alison move beyond the buzzwords to uncover the real gaps and misalignments that can hold... more
Featuring special guest:
Dave Hansen, Global Customer Advocacy Program Manager, Siemens
Uniting Advocacy & Community for Maximum Impact
In this episode of The CustomerX Files, we tackle a challenge that’s becoming more common — yet remains surprisi... more
Featured Guests
Dr. Debbie Qaqish, Principal & Chief Strategy Officer, The Pedowitz Group
A trailblazer in revenue marketing and organizational transformation.
Ardath Albee, CEO & B2B Marketing Strategist, Marketing Interactions
A leading expert ... more
featuring:
Keri Linscott, Director of Customer Marketing and Global Programs at Magnet ForensicsBridging the Gap Between Customer Advocacy and Demand Generation
In this episode of The CustomerX Files, Alison Bukowski sits down with Keri Linscott, ... more
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #108 |









Listeners, social reach, demographics and more for this podcast.
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The CustomerX Files launched 2 years ago and published 26 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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