
Podcast by Civil Service World
| Publishes | Twice monthly | Episodes | 38 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Government | |||

This episode of It's Personal has a slightly different feel: Jess hands the mic to co-host Jo, who doubled up as a roving reporter at KPMG's Citizen Experience Excellence report launch – an immersive night of theatre, citizen testimony and audience v... more
What does great citizen experience look like at scale? In this episode of It’s Personal, Claire Walsh and John Swift from HMRC’s Customer Experience Directorate join Jess and Jo to explore how the department is learning from industry and mapping cust... more
Catherine Day spent 25 years as a civil servant, including a posting as the UK's spokesperson in Iran and senior posts in No.10, Cabinet Office and the FCDO advising ministers and senior officials on national strategy, security and reform.
In 2023 s... more
In the latest episode of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era.
One in three chest X-rays in the NHS is now reviewed with the supp... more
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Enjoyed this more than the first episode -interesting interview on the priorities and approach of audit in the public sector
An accessible delve into the guts of government. Beyond the sound and fury and soap opera of politics this is a surprisingly easy listen covering how the country is really run
Much better than the IfG podcast.
Key themes from listener reviews, highlighting what works and what could be improved about the show.
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #43 | |
Apple Podcasts | #96 | |
Apple Podcasts | #208 | |
Apple Podcasts | #230 |
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This show focuses on public sector transformation, digital government, procurement, AI adoption, and open governance, featuring practitioners, policymakers, and industry experts. Across episodes, listeners get practical insights on improving service delivery, leveraging data and technology, and driving innovation within government. Noteworthy are deep dives into open government, civic-minded activism in public service, and AI-enabled public operations, all conveyed through candid conversations with senior civil servants and governance thinkers. The format tends to mix policy context with real-world case studies, making it especially useful for those seeking actionable takeaways for public-sector projects, sponsorship alignment with governme... more
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These podcasts share a similar audience with The Civil Service World Podcast:
1. Inside Briefing with the Institute for Government
2. The High Performance Podcast
3. The Week in Westminster
4. Coffee House Shots
5. The State of It
The Civil Service World Podcast launched 7 years ago and published 38 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on The Civil Service World Podcast include:
1. Helen Wiley
2. Emily Middleton
3. Kerry Ross
4. Paul Clements
5. Simon Hunter
6. Dean Grandy
7. Claire Walsh
8. John Swift
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