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The Civil Service World Podcast

Civil Service World
Artificial Intelligence
Civil Service
HMRC
Public Sector
KPMG
Digital Services
Public Services
Workplace Learning
Best Start In Life Strategy
Civil Service World Magazine
Customer Services
HM Revenue and Customs
Innovation
Government
Legacy Systems
Customer Service
Leadership Development
Sure Start Program
Customer Experience
Transformation

Podcast by Civil Service World

PublishesWeeklyEpisodes31Founded6 years ago
Number of ListenersCategory
Government

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Artwork for The Civil Service World Podcast

Latest Episodes

The Chancellor has said she wants to build an active and strategic state that drives investment-led growth across the whole of the UK. But is the wiring in place to make that happen?

In this episode, recorded at the Connected Places Summit in Londo... more

YouTube

From October, the UK takes on the chair of the Open Government Partnership, a global network of over 70 countries committed to more transparent, accountable and participatory government. In this episode Suzannah Brecknell speaks to Kevin Keith, chair... more

YouTube

Why is it so hard to do government well – and who’s trying to change that?

In this episode Suzannah Brecknell speaks to Derek Alton, founder of Civic Punks and former public servant, about his global quest to find the people who are building the fut... more

The latest Civil Service World Podcast discusses the extraordinary week we've just seen in Westminster and Whitehall.

CSW's editors-in-chief Jess and Suzannah are joined by Hannah Keenan from the Institute for Government to reflect on the sacking o... more

YouTube

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Recent Guests

Alan Welby
Managing Director for Built Environment and Local Growth, Connected Places Catapult
Connected Places Catapult
Episode: What can government do differently to rewire growth? In conversation with Alan Welby
Kevin Keith
Chair of the UK Open Government Network and co-chair of the UK Multi-Stakeholder Forum
Open Government Network; Open Government Partnership
Episode: Open government, trust and the fight against populism: In conversation with Kevin Keith
Derek Alton
Former public servant and founder of Civic Punks
Episode: The rise of Civic Punks: Can rebels fix government?
Myrtle Lloyd
Director General for Customer Services at HMRC
HM Revenue and Customs
Episode: It's Personal: How is HMRC improving customer services?
Kate Caulkin
Head of People and Operational Management Insights at the National Audit Office
National Audit Office
Episode: It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
Keith White
Head of Digital Experience at Northern Trains
Northern Trains
Episode: It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
Sherin Aminossehe
Director for Growth and Missions at the Ministry of Defence and a published artist
Ministry of Defence
Episode: Art, railways and the unexpected creativity of the civil service: in conversation with Sherin Aminossehe
Sam Rose
Director for Data and Advanced Analytics at the Department for Transport
Department for Transport
Episode: Changemakers: Building an AI-ready department
Tom Brown
Author of The Mind of the Minister
Episode: How do we restore trust between ministers and civil servants?

Hosts

Suzannah Brecknell
Editor-in-Chief of Civil Service World
Jess Bowie
Editor/Co-host of Civil Service World

Reviews

4.4 out of 5 stars from 20 ratings
  • Informative and insightful

    Enjoyed this more than the first episode -interesting interview on the priorities and approach of audit in the public sector

    Apple Podcasts
    5
    OneTimeAuditor
    United Kingdom6 years ago
  • Properly interesting

    An accessible delve into the guts of government. Beyond the sound and fury and soap opera of politics this is a surprisingly easy listen covering how the country is really run

    Much better than the IfG podcast.

    Apple Podcasts
    5
    PY 41
    United Kingdom6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Informative and insightful: Enjoyed this more than the first episode—an interesting interview on the priorities and approach of audit in the public sector.
Properly interesting: An accessible delve into the guts of government; more actionable and grounded than some peers; easier listening than other outlets.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#114
United Kingdom/Government
Apple Podcasts
#185
Ireland/Government

Talking Points

Recent interactions between the hosts and their guests.

Open government, trust and the fight against populism: In conversation with Kevin Keith
Q: What is the National Action Plan and how does it function?
The National Action Plan is a rolling, co-created set of commitments developed through dialogue between government and civil society, with oversight by the Multi-Stakeholder Forum and an independent review mechanism to ensure accountability.
Open government, trust and the fight against populism: In conversation with Kevin Keith
Q: Why should open government be integral to civil servants' work?
It enhances policy quality and legitimacy by engaging stakeholders, improving policy outcomes, and building trust through transparency, accountability, and co-creation with civil society.
How a senior civil servant uses AI day-to-day: In conversation with Megan Lee Devlin
Q: What concerns do you have regarding AI adoption in public service?
I am concerned about the accuracy of AI outputs and the need for responsible adoption, particularly in how AI can impact public trust and service delivery.
How a senior civil servant uses AI day-to-day: In conversation with Megan Lee Devlin
Q: How did you come to be using those specific AI examples in your work?
I experiment with general-purpose AI products and have practical training in prompt engineering to maximize their usability.
How a senior civil servant uses AI day-to-day: In conversation with Megan Lee Devlin
Q: What are some of the main ways that you use AI in your day-to-day work?
I use AI to save time on tasks like reading data, summarizing insights, and improving clarity in emails. I also utilize specific AI tools for operational delivery, such as Transcribe, which enhances the quality of probation notes.

Audience Metrics

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Frequently Asked Questions About The Civil Service World Podcast

What is The Civil Service World Podcast about and what kind of topics does it cover?

The show centers on public administration, civil service reform, and the practical use of technology to improve government services. Frequent topics include AI in public sector operations, leadership and trust within ministries, service design for citizens, and the inner workings of civil service culture. Episodes often feature senior public sector officials, inspectors general, and policy authors discussing lessons learned, digital transformation, and strategies for delivering better public services. A notable strength is its ability to blend policy analysis with on-the-ground experiences, offering listeners concrete case studies and practical insights for improving government delivery. The format tends to balance interviews with expert gu... more

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Which podcasts are similar to The Civil Service World Podcast?

These podcasts share a similar audience with The Civil Service World Podcast:

1. Inside Briefing with the Institute for Government
2. The Week in Westminster
3. Coffee House Shots
4. Political Currency
5. Politics At Sam and Anne's

How many episodes of The Civil Service World Podcast are there?

The Civil Service World Podcast launched 6 years ago and published 31 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Civil Service World Podcast?

Recent guests on The Civil Service World Podcast include:

1. Alan Welby
2. Kevin Keith
3. Derek Alton
4. Myrtle Lloyd
5. Kate Caulkin
6. Keith White
7. Sherin Aminossehe
8. Sam Rose

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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