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Artwork for The Civil Service World Podcast

The Civil Service World Podcast

Civil Service World
Artificial Intelligence
Civil Service
HMRC
Public Services
Innovation
Government
Legacy Systems
KPMG
Customer Service
Public Sector
Department For Science Innovation and Technology
Robots
Agentic AI
Citizen Experience Excellence Report
Digital Services
NHS
Public Service Productivity
Mission-Driven Government
Department For Transport
Public Service Delivery

Podcast by Civil Service World

PublishesWeeklyEpisodes22Founded6 years ago
Number of ListenersCategory
Government

Listen to this Podcast

Artwork for The Civil Service World Podcast

Latest Episodes

In episode three of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era.

Jess and Jo hear first from three citizens, some of whom have seen an ... more

YouTube

Suzannah Brecknell sits down with Sherin Aminossehe - director of growth and missions at the Ministry of Defence, talented artist, and author of a new book celebrating British railways.

They discuss Sherin's career spanning both public and private s... more

YouTube

In this episode we meet Sam Rose, a leader in data science, advanced analytics and AI in the Department for Transport, to find out more about the holistic approach the DfT is taking towards AI adoption. We hear how officials are using behavioural sci... more

YouTube

In episode two of this new series, created in partnership with KPMG, Jess Bowie and Jo Thomson continue exploring what makes great public services in the digital era.

Today we hear from the senior civil servant Matt Briggs. Matt recently joined the ... more

YouTube

Key Facts

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Recent Guests

Kate Caulkin
Head of People and Operational Management Insights at the National Audit Office
National Audit Office
Episode: It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
Keith White
Head of Digital Experience at Northern Trains
Northern Trains
Episode: It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
Sherin Aminossehe
Director for Growth and Missions at the Ministry of Defence and a published artist
Ministry of Defence
Episode: Art, railways and the unexpected creativity of the civil service: in conversation with Sherin Aminossehe
Sam Rose
Director for Data and Advanced Analytics at the Department for Transport
Department for Transport
Episode: Changemakers: Building an AI-ready department
Tom Brown
Author of The Mind of the Minister
Episode: How do we restore trust between ministers and civil servants?
Sir Jim Harra
Outgoing Permanent Secretary of HMRC
HMRC
Episode: It's Personal: Reimagining Public Services Around Citizen Needs
Claire Donaldson
Co-founder and lead of the Innovation Hub at the Department for Science Innovation and Technology
Department for Science Innovation and Technology
Episode: Changemakers: Fostering innovation in government

Hosts

Suzannah Brecknell
Editor-in-Chief of Civil Service World, chaired discussions, and is a prominent voice on civil service topics.
Jess Bowie
Co-editor of Civil Service World, host of various episodes, actively discusses government practices and innovation.

Reviews

4.4 out of 5 stars from 20 ratings
  • Informative and insightful

    Enjoyed this more than the first episode -interesting interview on the priorities and approach of audit in the public sector

    Apple Podcasts
    5
    OneTimeAuditor
    United Kingdom6 years ago
  • Properly interesting

    An accessible delve into the guts of government. Beyond the sound and fury and soap opera of politics this is a surprisingly easy listen covering how the country is really run

    Much better than the IfG podcast.

    Apple Podcasts
    5
    PY 41
    United Kingdom6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The episodes provide accessible insights into how public services are run, catering to both casual listeners and industry professionals.
Listeners appreciate the informative and insightful content that discusses deep topics within government operations.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#115
United Kingdom/Government
Apple Podcasts
#199
India/Government
Apple Podcasts
#240
Norway/Government

Talking Points

Recent interactions between the hosts and their guests.

It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
Q: What one insight or takeaway for our listeners who might be working in the operational delivery profession would that be?
Listen to the people that are delivering these services, as they know how it works best in practice.
It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
Q: Could you say what failure demand means to those who might not be seeing it?
Failure demand refers to the needs that arise when services do not get it right the first time, leading to unnecessary follow-up interactions.
It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
Q: What advice would you give to your 16-year-old self or a 16-year-old thinking about joining the public sector?
Go for it; there are so many different roles and professions in public service.
Art, railways and the unexpected creativity of the civil service: in conversation with Sherin Aminossehe
Q: What do you miss about the Civil Service after working in the private sector?
I missed the complexity of the civil service, especially the ability to shape policy beyond just profit motives.
Art, railways and the unexpected creativity of the civil service: in conversation with Sherin Aminossehe
Q: Why do you think people are hesitant to move between sectors?
People perceive that moving could affect career chances and there's a fear of the unknown about different sectors.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Professions
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Frequently Asked Questions About The Civil Service World Podcast

What is The Civil Service World Podcast about and what kind of topics does it cover?

Focusing on the intricacies of governmental operations and public policy, this series engages with various experts and leaders in the civil service. Key themes include the integration of technology, such as artificial intelligence, into public services, the modernization of government agencies, and the significant role of citizen-centric approaches in delivering effective public services. The discussions often reflect on the balance between innovation, citizen needs, and the challenges posed by legacy systems. Unique elements include deep dives into specific departments and initiatives that aim to enhance productivity and foster collaborative strategies for better governance.

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How many listeners does The Civil Service World Podcast get?

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How many subscribers and views does The Civil Service World Podcast have?

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Which podcasts are similar to The Civil Service World Podcast?

These podcasts share a similar audience with The Civil Service World Podcast:

1. Newscast
2. Political Currency
3. The Rest Is Politics: Leading
4. The Rest Is Politics
5. Americast

How many episodes of The Civil Service World Podcast are there?

The Civil Service World Podcast launched 6 years ago and published 22 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Where can I see ratings and reviews for The Civil Service World Podcast?

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What guests have appeared on The Civil Service World Podcast?

Recent guests on The Civil Service World Podcast include:

1. Kate Caulkin
2. Keith White
3. Sherin Aminossehe
4. Sam Rose
5. Tom Brown
6. Sir Jim Harra
7. Claire Donaldson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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