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The Civil Service World Podcast

Civil Service World
Artificial Intelligence
Civil Service
Public Sector
HMRC
KPMG
Digital Services
Public Services
Workplace Learning
Civil Service World Magazine
Best Start In Life Strategy
Customer Services
HM Revenue and Customs
Innovation
Government
Legacy Systems
Customer Service
Leadership Development
Sure Start Program
Customer Experience
Transformation

Podcast by Civil Service World

PublishesWeeklyEpisodes26Founded6 years ago
Number of ListenersCategory
Government

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Artwork for The Civil Service World Podcast

Latest Episodes

In episode four of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great public services in the digital era.

In one way or another, HM Revenue and Customs touches the lives of almos... more

YouTube

In this episode we speak to Heidi Edwards, assistant head of AI skills and talent at the Defence AI Centre in the Ministry of Defence, to find out how a new way of learning is helping to grow AI skills across all parts of the MoD.

We also discuss wh... more

YouTube

We're doing things a bit differently this episode. Instead of interviewing a senior civil servant, we're pulling back the curtain and giving listeners an all-access look at how we put together the current issue of Civil Service World.

We hear from ... more

YouTube

In this episode we explore how learning is changing across government. Our panel discuss the pressures facing departments, the opportunities that new approaches can bring, and the lessons organisations can take from recent examples.

Our guests are ... more

YouTube

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Recent Guests

Myrtle Lloyd
Director General for Customer Services at HMRC
HM Revenue and Customs
Episode: It's Personal: How is HMRC improving customer services?
Kate Caulkin
Head of People and Operational Management Insights at the National Audit Office
National Audit Office
Episode: It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
Keith White
Head of Digital Experience at Northern Trains
Northern Trains
Episode: It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
Sherin Aminossehe
Director for Growth and Missions at the Ministry of Defence and a published artist
Ministry of Defence
Episode: Art, railways and the unexpected creativity of the civil service: in conversation with Sherin Aminossehe
Sam Rose
Director for Data and Advanced Analytics at the Department for Transport
Department for Transport
Episode: Changemakers: Building an AI-ready department
Tom Brown
Author of The Mind of the Minister
Episode: How do we restore trust between ministers and civil servants?
Sir Jim Harra
Outgoing Permanent Secretary of HMRC
HMRC
Episode: It's Personal: Reimagining Public Services Around Citizen Needs
Claire Donaldson
Co-founder and lead of the Innovation Hub at the Department for Science Innovation and Technology
Department for Science Innovation and Technology
Episode: Changemakers: Fostering innovation in government

Hosts

Suzannah Brecknell
Editor-in-Chief of Civil Service World, chaired discussions, and is a prominent voice on civil service topics.
Jess Bowie
Co-editor of Civil Service World, host of various episodes, actively discusses government practices and innovation.

Reviews

4.4 out of 5 stars from 20 ratings
  • Informative and insightful

    Enjoyed this more than the first episode -interesting interview on the priorities and approach of audit in the public sector

    Apple Podcasts
    5
    OneTimeAuditor
    United Kingdom6 years ago
  • Properly interesting

    An accessible delve into the guts of government. Beyond the sound and fury and soap opera of politics this is a surprisingly easy listen covering how the country is really run

    Much better than the IfG podcast.

    Apple Podcasts
    5
    PY 41
    United Kingdom6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The episodes provide accessible insights into how public services are run, catering to both casual listeners and industry professionals.
Listeners appreciate the informative and insightful content that discusses deep topics within government operations.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#57
United Kingdom/Government
Apple Podcasts
#151
India/Government

Talking Points

Recent interactions between the hosts and their guests.

It's Personal: How is HMRC improving customer services?
Q: Where do you think AI will have the most impact at HMRC, both for your staff internally, but also for the public?
AI has huge potential in internal productivity tasks, but human judgment will always remain in customer-facing interactions.
It's Personal: How is HMRC improving customer services?
Q: How do you personally define success and what does success look like for HMRC as a whole?
Success is about understanding the customer and delivering services based on their entire journey and personal circumstances.
It's Personal: How is HMRC improving customer services?
Q: Can you give us an example of a service that has been recently overhauled to better meet people's needs? What was it like before and what's the after?
The HMRC app is a major success story, having close to 6 million users with great feedback, transforming various services into an easy-to-use platform.
It's Personal: How is HMRC improving customer services?
Q: What are some of the biggest challenges and complexities when it comes to designing services that actually work for everyone?
We have to design services for all kinds of ability, for all kinds of demographics, and we also work with third-party organizations to extend our reach.
It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
Q: What one insight or takeaway for our listeners who might be working in the operational delivery profession would that be?
Listen to the people that are delivering these services, as they know how it works best in practice.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About The Civil Service World Podcast

What is The Civil Service World Podcast about and what kind of topics does it cover?

Focusing on the intricacies of governmental operations and public policy, this series engages with various experts and leaders in the civil service. Key themes include the integration of technology, such as artificial intelligence, into public services, the modernization of government agencies, and the significant role of citizen-centric approaches in delivering effective public services. The discussions often reflect on the balance between innovation, citizen needs, and the challenges posed by legacy systems. Unique elements include deep dives into specific departments and initiatives that aim to enhance productivity and foster collaborative strategies for better governance.

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How many listeners does The Civil Service World Podcast get?

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How many subscribers and views does The Civil Service World Podcast have?

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Which podcasts are similar to The Civil Service World Podcast?

These podcasts share a similar audience with The Civil Service World Podcast:

1. Inside Briefing with the Institute for Government
2. The Rest Is Entertainment
3. Westminster Hour
4. Westminster Insider
5. Friday Night Comedy from BBC Radio 4

How many episodes of The Civil Service World Podcast are there?

The Civil Service World Podcast launched 6 years ago and published 26 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Civil Service World Podcast?

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Where can I see ratings and reviews for The Civil Service World Podcast?

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What guests have appeared on The Civil Service World Podcast?

Recent guests on The Civil Service World Podcast include:

1. Myrtle Lloyd
2. Kate Caulkin
3. Keith White
4. Sherin Aminossehe
5. Sam Rose
6. Tom Brown
7. Sir Jim Harra
8. Claire Donaldson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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