The Chief Customer Officer Human Duct Tape Show
Jeanne BlissJoin us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the ... more
| Publishes | Monthly | Episodes | 250 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Categories | BusinessManagement | ||||
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Latest Episodes
Today’s compilation features excerpts from two interviews: Christopher McShane, SVP of customer experience at Serta Simmons Bedding, and Jon Picoult, founder of Watermark Consulting. Both my guests speak on the importance of establishing an internal ... more
I had the pleasure of speaking with neuroscientist, professor, speaker, author, and cofounder of Immersion Neuroscience, Dr. Paul Zak. Give this episode a listen for invaluable wisdom on deepening your customer connections, generating long-term cust... more
As we head into the new year, I ask that you revisit this podcast episode, where you’ll find many more valuable gems from my friend, Curtis Kopf. Your business—and your customers—will thank you.
In my conversation with Curtis Kopf, the Chief Experi... more
As you’re developing what you develop your products, your services, know that—in your communication, you have a wonderful opportunity to rise above—to show who you are as people in how you communicate shared memories.
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- Awesome content
Everything you need to know about CX can be found on the Human Duct Tape Show - every episode's a deep dive on everything about customer experience that you wouldn't want to miss!
Apple Podcasts5howardtnyc
United States4 years ago - Insightful!
Extremely interesting!
Apple Podcasts4Traveller098United States4 years ago - Love this podcast
There are so many gems of different leaders who explain how they have climbed the hill and the diversity of experiences is really encouraging and insightful. Keep it up Jeanne!
Apple Podcasts5un-named-user
Canada5 years ago - Empowering, insightful and actionable! 🔥
Whether you’re well established as someone innovating in the world of customer experience, or just getting started as a catalyst for change within your organization - this is a must-listen podcast for you! Jeanne does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of successfully navigating an ever changing CX landscape - from leaders who’ve actually walked the path. Highly recommend listening and subscribing!
Apple Podcasts5JoshCristUnited States6 years ago - Great insights but the interviewer interruptions are distracting
I really like the insights by the guests and it’s extremely informative. However, I’ve had to resort to just read the podcast notes because the interviewer interrupts and it’s super distracting. It took me a few podcasts to try and figure out why my retention of the content was near zero. It’s annoying and a shame as these guests are very smart. This score should be a 5 but...
Apple Podcasts3FischbeckUnited States6 years ago
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Apple Podcasts | #82 |  Brazil/Business/Management |
Apple Podcasts | #183 |  Saudi Arabia/Business/Management |
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this podcast launched 9 years ago and published 250 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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