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Artwork for Sarah Knows Support Workers

Sarah Knows Support Workers

Sarah Heriot
NDIS
Australia
Support Workers
Disability Services
Swiftie Matchie
Disability Care
Chatgpt
NDIA
Burnout
Disability Sector
Koala One
Melbourne
Autism
Aged Care
Keeley's Cause
Kindship
Education
Hireup
Harmony Health
Arise

The podcast for NDIS support workers, disability support workers, and aged care workers in Australia. Hosted by Sarah Heriot — interviewing support workers, NDIS providers, disability sector founders, and care sector leaders. Get real insights on NDIS, disability support, and working in aged care. Support workers: find clients fast — sign up free at SwiftyMatchy.com and get matched with people who... more

PublishesTwice weeklyEpisodes114Founded2 years ago
Number of ListenersCategories
CareersBusiness

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Latest Episodes

Sexuality doesn’t disappear when someone has a disability—but access to clear, respectful education often does.

In this episode, Sarah sits down with sexuality and relationships educator Melanie Guiney, someone she first learned from more than 15 ye... more

YouTube

What does strong leadership really look like in disability support?

In this episode, Sarah chats with Kelvin Kamara from Hopewell Community Care about his journey from support worker and house supervisor to helping grow a family-run NDIS provider al... more

YouTube

What if NDIS providers and support workers could spend less time completing admin—and more time supporting participants?

In this episode of Sarah Knows Support Workers, Sarah chats with Bhavin Patel, founder of Koala One, an AI-powered platform crea... more

YouTube

NDIS compliance does not have to mean messy spreadsheets, scattered documents and a last-minute panic before your audit.

In this episode, Sarah sits down with Adam Stefano, psychologist and co-founder of Cenaris, to unpack how his experience in ment... more

YouTube

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Recent Guests

Kelvin Kamara
Leadership and operations leader at Hopewell Community Care, husband to the business owner he works for
Hopewell Community Care
Episode: From Support Worker to NDIS Business Leader | Kelvin Kamara
Bhavin Patel
Founder and product lead of Koala One (Koala One founder)
Koala One
Episode: KoalaOne: The AI-Powered NDIS CRM for Support Workers & Providers | Bhavin Patel
Adam Stefano
Psychologist and founder of Cenaris, leading compliance and partnerships
Cenaris
Episode: NDIS Compliance Made Simple: Get Audit-Ready with AI | Adam Stefano, Cenaris
Luke Wilson
Founder/leader of Paylos
Paylos
Episode: How Luke Wilson Built Paylos: NDIS Support Workers, Youth Work & Early Intervention
Matt Sevier
Founder of Steppr (PBS provider)
Steppr
Episode: Behaviour Support That Actually Makes Sense with Matt Sevier
Hayley Thiele
CEO of Kindship, plan management specialist
Kindship
Episode: Kindship CEO Hayley Thiele on NDIS Reforms, Parents and Plan Management
Emily Hoskin
Founder/CEO of Your Best Support, provider focused on one-to-one support and tailoring services
Your Best Support
Episode: You Are Not Just a Support Worker — Em Hoskin from Your Best Support on What You're Really Worth
Sarah Heriot
Co-founder of SwiftyMatchy; guest on the topic of NDIS changes and care
SwiftyMatchy
Episode: NDIS Changes 2026 Explained: Support Workers, Funding Cuts & The Future of Care
Peter Willis
CEO of HireUp
HireUp
Episode: HireUp CEO Peter Willis on NDIS Leadership, Support Workers and the Future of Disability Care

Host

Sarah Heriot
Host and interviewer focused on NDIS, disability support workers, and care sector leadership.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

From Support Worker to NDIS Business Leader | Kelvin Kamara
Q: What sparked the move from working in the public DHS system to starting a boutique NDIS business with your wife?
The gap Kelvin's wife identified between complex health needs and the health system, plus the desire to create a boutique service that could more effectively support individuals with high-intensity needs, motivated the pivot. Kelvin joined to help implement that vision and to grow the business in a way that remains patient-centered and locally impactful.
KoalaOne: The AI-Powered NDIS CRM for Support Workers & Providers | Bhavin Patel
Q: How does the Lighthouse feature help ensure quality in documentation?
Lighthouse scans daily case notes for completeness and accuracy, provides instant feedback to staff, flags missing or misdocumented details (like medication errors), and nudges the user to update records, effectively acting as a continuous compliance assistant for teams.
KoalaOne: The AI-Powered NDIS CRM for Support Workers & Providers | Bhavin Patel
Q: What makes Koala One stand out for independent workers versus large providers?
Koala One offers a free forever account for independent support workers and a simple path to scale to team and enterprise with affordable licenses. The platform is designed to grow with users, so a solo provider can start free and gradually expand as they take on more participants or staff, avoiding early heavy costs.
KoalaOne: The AI-Powered NDIS CRM for Support Workers & Providers | Bhavin Patel
Q: What sparked the idea for Koala One and how did it move from uni project to a real product?
The founder describes a frustration with existing systems missing either intelligence or basics, and how tackling those gaps within their own clinical and provider operations led to Koala One. A university course was intentionally practical, requiring prototypes and investor pitches, which translated into a real, scalable tool that could be used by their teams and clients.
Daniel from Jigsaw Australia Talks Careers, Community & Crushing It in the Disability Sector
Q: What does a business development manager or client engagement manager actually do at Jigsaw?
They act as the single point of contact for partner organizations, identify opportunities, coordinate with trainees, and ensure smooth collaboration between employers and the Jigsaw pathway, with a focus on embedding disability employment into workplaces.

Audience Metrics

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Frequently Asked Questions About Sarah Knows Support Workers

What is Sarah Knows Support Workers about and what kind of topics does it cover?

The show centers on NDIS, disability and aged care sectors in Australia, featuring conversations with frontline workers, providers, founders, and sector leaders. Across recent episodes, the conversations frequently cover policy changes and funding shifts (NDIS reforms, price guides, plan management), practical guidance for operations (billing, compliance, scheduling), and strategies for growth and service quality in boutique and scale-up provider models. Notable throughlines include a strong emphasis on person-centered care, collaboration over competition, and real-world stories of impact—from supports workers delivering independent living to leaders building ecosystems that connect clients with meaningful opportunities. A standout trait is... more

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Which podcasts are similar to Sarah Knows Support Workers?

These podcasts share a similar audience with Sarah Knows Support Workers:

1. The Profitable NDIS Provider
2. THE SDA HOUSING PODCAST
3. The Diary Of A CEO with Steven Bartlett

How many episodes of Sarah Knows Support Workers are there?

Sarah Knows Support Workers launched 2 years ago and published 114 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Sarah Knows Support Workers?

Recent guests on Sarah Knows Support Workers include:

1. Kelvin Kamara
2. Bhavin Patel
3. Adam Stefano
4. Luke Wilson
5. Matt Sevier
6. Hayley Thiele
7. Emily Hoskin
8. Sarah Heriot

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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