The CX Podcast
Steven Van BelleghemEvery month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology. Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in in... more
| Publishes | Infrequently | Episodes | 197 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Category | Business | ||||
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Latest Episodes
In my recent deep dive into Airbnb's customer experience (CX) philosophy, I've been particularly inspired by the innovative approach of its co-founder and CEO, Brian Chesky. Here are three critical lessons from Airbnb's CX strategy that exemplify why... more
Welcome to CX Update #18! I am taking you to Disneyland Paris for an interesting story on the importance of mental flexibility. And do you want to know which much-heard reaction I’m allergic to? And what I think is so interesting about Victoria’s Sec... more
It’s a wrap for 2023, but what’s in store for CX in 2024? In this episode, you’ll discover why CEO’s should all be friction hunters, how conversational AI can help you when you have vegan guests coming over for dinner … and why a personal visit from ... more
Neuhaus chocolates turned the idea of customer loyalty upside down, cleaning company CSU introduced a special phone case to motivate employees and improve customer culture, while AG Insurance did a great job collecting valuable direct customer feedba... more
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Reviews
- Highly recommend!
Steven has created an incredibly valuable resource for anyone looking to stay informed on the latest in CX, marketing, and tech! No matter the topic, you’re guaranteed to gain actionable insights from every episode. Go ahead and give it a “follow,” The CX Podcast will quickly become a favorite in your feed!
Apple Podcasts5mvelasco07
United States3 years ago - Getting in formed and in spired
An expert in cx that explains with best cases.
I get informed and inspired and share in my company to spread these seeds of change.
Love it
Apple Podcasts5wim1!
Belgium4 years ago - Quite interesting!
I listen to this podcast every week. Steven informs me about whats going on in the digital world. Keeps me up to date! Thnx!!
Apple Podcasts5Dikkiedickmans
Netherlands6 years ago
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Which podcasts are similar to The CX Podcast?
These podcasts share a similar audience with The CX Podcast:
1. Nerdland Podcast
2. DS Vandaag
3. Nieuwe Feiten
4. De Stemmen van Assisen
How many episodes of The CX Podcast are there?
The CX Podcast launched 7 years ago and published 197 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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