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Retail impacts everyone, everywhere, every day. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

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Artwork for Retail Gets Real

Latest Episodes

Brieane Olson has spent nearly two decades helping reshape Pacsun. She joins Retail Gets Real to share what it takes to evolve a legacy retail brand without losing sight of the customer. With a retail career that began at age 15, her foundation in fa... more

Retail is evolving at an incredible pace, but at its core, it still comes down to people. Michelle Wlazlo, brand CEO of JCPenney, joins Retail Gets Real to share her grounded and optimistic perspective on where the industry is headed and why the fund... more

Retail stores remain powerful spaces for storytelling, connection and cultural relevance. José Raul Padron, design lead for the Hershey Experience at The Hershey Company, joins this episode of Retail Gets Real to share how thoughtful retail design tr... more

Leadership in retail today requires balancing innovation, culture and purpose. Mary Beth Laughton, president and CEO of REI Co-op, joins this episode of Retail Gets Real to share lessons from a career spanning some of the most influential brands in r... more

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Recent Guests

Michelle Wlazlo
Brand CEO at JCPenney
JCPenney
Episode: 411. Redefining JCPenney for today’s customer
José Raul Padron
Design Lead of the Hershey Experience
Hershey's
Episode: 410. Inside the art of experiential retail at Hershey’s
Mary Beth Laughton
CEO of REI Co‑op
REI Co‑op
Episode: 409. Inside REI’s strategy for trust, community, and growth
Jennifer Yue
Senior Vice President of Tapestry and Coach Strategy and Consumer Insights, Coach Collaborations and Coach Topia
Coach (Tapestry)
Episode: 408. How Coach puts the consumer at the center of brand growth
Jake Neiman
Co-founder and CEO of BIG Digital
BIG Digital
Episode: 406. The rise of smart retail merchandising
Ali Furman
Partner and US Consumer Markets Industry Leader
PwC
Episode: 402. How agentic AI is redefining the future of retail
Barbara O'Beirne
Head of Global Enterprise Business Development and CEO of Stripe Europe
Stripe
Episode: 402. How agentic AI is redefining the future of retail
Haio Barbeito
President and CEO of Old Navy
Old Navy
Episode: 401. How Old Navy is building opportunity at scale
Emun Zabihi
President and CEO of iHerb, focused on global health and wellness e-commerce.
iHerb
Episode: 396. How iHerb is leading the trillion-dollar wellness market

Host

Bill Thorne
Bill Thorne is a prominent host recognized for engaging discussions on retail trends, leveraging his extensive background in the National Retail Federation.

Reviews

4.4 out of 5 stars from 109 ratings
  • Great content!!

    I’m an insights professional and have found the content and guests on this podcast to be excellent!! The content is super interesting and really goes into informative trends and research from some of the best in the industry. I learn so much from every single episode. Keep up the good work!

    Apple Podcasts
    5
    mksherrrr
    United States4 years ago
  • Real-ly great!

    Retail Gets Real has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!

    Apple Podcasts
    5
    Arlie K
    United States4 years ago
  • Just essential

    And relevant.

    Apple Podcasts
    5
    Dmilare
    Brazil6 years ago
  • THANK YOU!!

    Hello! I recently graduated from FIT and am currently in an entry level position in retail. Listening to this podcast is the perfect way to keep up with what’s going on in retail. It’s an easy listen and very entertaining and informative. Please don’t stop recording!! This is great for all listeners of all ages to stay updated. Thank you so much!

    Apple Podcasts
    5
    queengina4
    United States7 years ago
  • Retail Rockstars!

    The NRF team and their incredibly knowledgeable guests talk all things retail, but it’s so much more than that! You’ll get tons of actionable advice and tangible tips, but you’ll also get heaps of inspiration from truly engaging individuals that have been where you are and want to see you succeed. Thanks so much for putting out such a spectacular show guys - keep up the great work!

    Apple Podcasts
    5
    Katie Joy B.
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the engaging conversations and actionable insights shared by seasoned professionals.
Many find the show to be informative and enjoyable, making it a favorite source for industry updates and trends.
The content is considered essential for those in the retail industry, covering a wide range of relevant topics.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#247
United States/Business/Careers
Apple Podcasts
#163
Germany/Business/Careers
Apple Podcasts
#3
Chile/Business/Careers
Apple Podcasts
#29
Chile/Business
Apple Podcasts
#114
Spain/Business/Careers
Apple Podcasts
#114
South Africa/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

410. Inside the art of experiential retail at Hershey’s
Q: What is your favorite Hershey's product?
My favorite Hershey's product is Golden Almond, a thick chocolate bar packed with almonds that stands out for its substantial bite and is available only at select retailers and Hershey stores, a testament to how selective product positioning can enhance experiential appeal.
410. Inside the art of experiential retail at Hershey’s
Q: What career advice would you give to a student that wants a career just like yours?
Pursue a blended path between physical retail and digital strategy, embrace continual learning across product design, content creation, and technology, and seek roles that combine brand storytelling with hands-on experiential design rather than chasing a single, traditional retail model.
408. How Coach puts the consumer at the center of brand growth
Q: What keeps you excited about your job at Coach and Tapestry?
The ongoing opportunity to break ground in building a behemoth brand and to translate consumer insights into real growth, while collaborating with a team that shares that curiosity and drive to do better.
406. The rise of smart retail merchandising
Q: What do you think holds retailers back when it comes to adopting a new technology like this?
The capital cost of deploying physical technology and the desire to avoid high upfront expenditures.
402. How agentic AI is redefining the future of retail
Q: What advice to clients looking to get started with AI?
Make AI part of your business strategy; it should help accelerate your business strategy.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About Retail Gets Real

What is Retail Gets Real about and what kind of topics does it cover?

Focused on the ever-evolving retail industry, episodes feature a variety of discussions centered around current trends, technological advancements, and consumer behavior. Key topics include innovations in retail technology, strategies for enhancing customer experience, and the impact of cultural shifts on consumer spending. Notable conversations involve industry leaders who share insights on integrating artificial intelligence and the ongoing evolution towards a more experiential shopping environment. Unique perspectives from a diverse range of guests bring to light the importance of adaptability in retail, especially in times of change, making this content particularly relevant for professionals in the field.

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How many listeners does Retail Gets Real get?

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How many subscribers and views does Retail Gets Real have?

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Which podcasts are similar to Retail Gets Real?

These podcasts share a similar audience with Retail Gets Real:

1. How I Built This with Guy Raz
2. The Glossy Podcast
3. Second Life
4. HBR On Leadership
5. Morning Brew Daily

How many episodes of Retail Gets Real are there?

Retail Gets Real launched 9 years ago and published 410 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Retail Gets Real?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Retail Gets Real?

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What guests have appeared on Retail Gets Real?

Recent guests on Retail Gets Real include:

1. Michelle Wlazlo
2. José Raul Padron
3. Mary Beth Laughton
4. Jennifer Yue
5. Jake Neiman
6. Ali Furman
7. Barbara O'Beirne
8. Haio Barbeito

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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