Rephonic
Artwork for Retail Gets Real
Snoopslimes
E-Commerce
Organized Retail Crime
Teen Entrepreneurship
Crocs
Retail Future
Social Media Marketing
Retail
Walmart
Sustainability
Korean Culture
Customer Experience
National Retail Federation
Consumer Behavior
Supply Chain
Retail Industry
Reverse Logistics
Diversity, Equity, and Inclusion
AI In Retail
Abercrombie & Fitch

Retail impacts everyone, everywhere, every day. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

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Artwork for Retail Gets Real

Latest Episodes

Retail stores remain powerful spaces for storytelling, connection and cultural relevance. José Raul Padron, design lead for the Hershey Experience at The Hershey Company, joins this episode of Retail Gets Real to share how thoughtful retail design tr... more

Leadership in retail today requires balancing innovation, culture and purpose. Mary Beth Laughton, president and CEO of REI Co-op, joins this episode of Retail Gets Real to share lessons from a career spanning some of the most influential brands in r... more

At a time when retail is being reshaped by technology, generational shifts and changing expectations around authenticity, understanding the consumer has never been more critical. Jennifer Yue, senior vice president of strategy and consumer insights a... more

As retail continues to evolve at the intersection of technology and human connection, Jason Johnson, CIO of Sweetwater Sound, offers a compelling perspective on what it means to lead with both innovation and heart. On this episode of “Retail Gets Rea... more

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Recent Guests

Mary Beth Laughton
CEO of REI Co‑op
REI Co‑op
Episode: 409. Inside REI’s strategy for trust, community, and growth
Jennifer Yue
Senior Vice President of Tapestry and Coach Strategy and Consumer Insights, Coach Collaborations and Coach Topia
Coach (Tapestry)
Episode: 408. How Coach puts the consumer at the center of brand growth
Jake Neiman
Co-founder and CEO of BIG Digital
BIG Digital
Episode: 406. The rise of smart retail merchandising
Ali Furman
Partner and US Consumer Markets Industry Leader
PwC
Episode: 402. How agentic AI is redefining the future of retail
Barbara O'Beirne
Head of Global Enterprise Business Development and CEO of Stripe Europe
Stripe
Episode: 402. How agentic AI is redefining the future of retail
Haio Barbeito
President and CEO of Old Navy
Old Navy
Episode: 401. How Old Navy is building opportunity at scale
Emun Zabihi
President and CEO of iHerb, focused on global health and wellness e-commerce.
iHerb
Episode: 396. How iHerb is leading the trillion-dollar wellness market
Debra Langley
Partner at CAPTIS Ventures, former fashion retailer and investor in retail technology.
CAPTIS Ventures
Episode: 395. Adapting to the rise of AI shoppers
Greg Merrill
President of Futura Fragua, former co-founder of startups, and ex-Nike executive.
Futura Fragua
Episode: 395. Adapting to the rise of AI shoppers

Host

Bill Thorne
Bill Thorne is a prominent host recognized for engaging discussions on retail trends, leveraging his extensive background in the National Retail Federation.

Reviews

4.4 out of 5 stars from 108 ratings
  • Great content!!

    I’m an insights professional and have found the content and guests on this podcast to be excellent!! The content is super interesting and really goes into informative trends and research from some of the best in the industry. I learn so much from every single episode. Keep up the good work!

    Apple Podcasts
    5
    mksherrrr
    United States4 years ago
  • Real-ly great!

    Retail Gets Real has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!

    Apple Podcasts
    5
    Arlie K
    United States4 years ago
  • Just essential

    And relevant.

    Apple Podcasts
    5
    Dmilare
    Brazil6 years ago
  • THANK YOU!!

    Hello! I recently graduated from FIT and am currently in an entry level position in retail. Listening to this podcast is the perfect way to keep up with what’s going on in retail. It’s an easy listen and very entertaining and informative. Please don’t stop recording!! This is great for all listeners of all ages to stay updated. Thank you so much!

    Apple Podcasts
    5
    queengina4
    United States6 years ago
  • Retail Rockstars!

    The NRF team and their incredibly knowledgeable guests talk all things retail, but it’s so much more than that! You’ll get tons of actionable advice and tangible tips, but you’ll also get heaps of inspiration from truly engaging individuals that have been where you are and want to see you succeed. Thanks so much for putting out such a spectacular show guys - keep up the great work!

    Apple Podcasts
    5
    Katie Joy B.
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the engaging conversations and actionable insights shared by seasoned professionals.
Many find the show to be informative and enjoyable, making it a favorite source for industry updates and trends.
The content is considered essential for those in the retail industry, covering a wide range of relevant topics.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

408. How Coach puts the consumer at the center of brand growth
Q: What keeps you excited about your job at Coach and Tapestry?
The ongoing opportunity to break ground in building a behemoth brand and to translate consumer insights into real growth, while collaborating with a team that shares that curiosity and drive to do better.
406. The rise of smart retail merchandising
Q: What do you think holds retailers back when it comes to adopting a new technology like this?
The capital cost of deploying physical technology and the desire to avoid high upfront expenditures.
402. How agentic AI is redefining the future of retail
Q: What advice to clients looking to get started with AI?
Make AI part of your business strategy; it should help accelerate your business strategy.
402. How agentic AI is redefining the future of retail
Q: How do you think about agentic commerce? I mean, where do you see it already showing up?
There are two ways to think about it; one is autonomous, agentic AI, and the other is commerce that happens in an AI surface.
400. How retail navigated uncertainty and transformation in 2025
Q: How have top CEOs embraced AI as a tool?
They see AI as a necessity, just like mobile technology was in the past, and believe it can significantly enhance efficiency and consumer interaction through various business challenges.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
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Frequently Asked Questions About Retail Gets Real

What is Retail Gets Real about and what kind of topics does it cover?

Focused on the ever-evolving retail industry, episodes feature a variety of discussions centered around current trends, technological advancements, and consumer behavior. Key topics include innovations in retail technology, strategies for enhancing customer experience, and the impact of cultural shifts on consumer spending. Notable conversations involve industry leaders who share insights on integrating artificial intelligence and the ongoing evolution towards a more experiential shopping environment. Unique perspectives from a diverse range of guests bring to light the importance of adaptability in retail, especially in times of change, making this content particularly relevant for professionals in the field.

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How many listeners does Retail Gets Real get?

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What are the audience demographics for Retail Gets Real?

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How many subscribers and views does Retail Gets Real have?

To see how many followers or subscribers Retail Gets Real has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Retail Gets Real?

These podcasts share a similar audience with Retail Gets Real:

1. The Business of Fashion Podcast
2. HBR IdeaCast
3. Coaching for Leaders
4. Worklife with Adam Grant
5. HBR On Leadership

How many episodes of Retail Gets Real are there?

Retail Gets Real launched 9 years ago and published 408 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Retail Gets Real?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Retail Gets Real?

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What guests have appeared on Retail Gets Real?

Recent guests on Retail Gets Real include:

1. Mary Beth Laughton
2. Jennifer Yue
3. Jake Neiman
4. Ali Furman
5. Barbara O'Beirne
6. Haio Barbeito
7. Emun Zabihi
8. Debra Langley

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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