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AI In Retail

Retail impacts everyone, everywhere, every day. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

PublishesTwice monthlyEpisodes405Founded9 years ago
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Artwork for Retail Gets Real

Latest Episodes

As retail continues to evolve at the intersection of technology and human connection, Jason Johnson, CIO of Sweetwater Sound, offers a compelling perspective on what it means to lead with both innovation and heart. On this episode of “Retail Gets Rea... more

Technology is reshaping the in-store experience, and Jake Neiman is helping retailers bring digital innovation into the physical world. The co-founder and CEO of BIG Digital joins Retail Gets Real to discuss how immersive kiosks, smart merchandising ... more

Cassandra Napoli, head of marketing, events and culture forecasting at WGSN, returns to Retail Gets Real to explore what is changing in culture, technology and consumer behavior. Recorded live from NRF 2026: Retail’s Big Show in New York City, she di... more

Known for its bold brand, devoted fans and culture of innovation, Taco Bell continues to push the boundaries of what modern retail can be, blending human connection with digital transformation to create memorable experiences for both consumers and te... more

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Recent Guests

Jake Neiman
Co-founder and CEO of BIG Digital
BIG Digital
Episode: 406. The rise of smart retail merchandising
Ali Furman
Partner and US Consumer Markets Industry Leader
PwC
Episode: 402. How agentic AI is redefining the future of retail
Barbara O'Beirne
Head of Global Enterprise Business Development and CEO of Stripe Europe
Stripe
Episode: 402. How agentic AI is redefining the future of retail
Haio Barbeito
President and CEO of Old Navy
Old Navy
Episode: 401. How Old Navy is building opportunity at scale
Emun Zabihi
President and CEO of iHerb, focused on global health and wellness e-commerce.
iHerb
Episode: 396. How iHerb is leading the trillion-dollar wellness market
Debra Langley
Partner at CAPTIS Ventures, former fashion retailer and investor in retail technology.
CAPTIS Ventures
Episode: 395. Adapting to the rise of AI shoppers
Greg Merrill
President of Futura Fragua, former co-founder of startups, and ex-Nike executive.
Futura Fragua
Episode: 395. Adapting to the rise of AI shoppers
Sandy Gilsenan
Chief Retail and Customer Service Officer at Warby Parker
Warby Parker
Episode: 392. How Warby Parker is redefining retail and customer experience
Rachel Hardy
Director of Consumer Product Marketing for Pinterest
Pinterest
Episode: 388. Replay: How Pinterest wins with personalized content

Host

Bill Thorne
Host of conversations focusing on retail industry insights and trends, driving discussions around consumer behavior, technology, and leadership.

Reviews

4.4 out of 5 stars from 108 ratings
  • Great content!!

    I’m an insights professional and have found the content and guests on this podcast to be excellent!! The content is super interesting and really goes into informative trends and research from some of the best in the industry. I learn so much from every single episode. Keep up the good work!

    Apple Podcasts
    5
    mksherrrr
    United States4 years ago
  • Real-ly great!

    Retail Gets Real has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen!

    Apple Podcasts
    5
    Arlie K
    United States4 years ago
  • Just essential

    And relevant.

    Apple Podcasts
    5
    Dmilare
    Brazil6 years ago
  • THANK YOU!!

    Hello! I recently graduated from FIT and am currently in an entry level position in retail. Listening to this podcast is the perfect way to keep up with what’s going on in retail. It’s an easy listen and very entertaining and informative. Please don’t stop recording!! This is great for all listeners of all ages to stay updated. Thank you so much!

    Apple Podcasts
    5
    queengina4
    United States6 years ago
  • Retail Rockstars!

    The NRF team and their incredibly knowledgeable guests talk all things retail, but it’s so much more than that! You’ll get tons of actionable advice and tangible tips, but you’ll also get heaps of inspiration from truly engaging individuals that have been where you are and want to see you succeed. Thanks so much for putting out such a spectacular show guys - keep up the great work!

    Apple Podcasts
    5
    Katie Joy B.
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many find this content essential for staying updated on industry trends and consumer insights, noting it as an easy and enjoyable listen.
Listeners appreciate the engaging and insightful conversations that often include experienced professionals sharing valuable insights.
The podcast receives high praise for its in-depth coverage of retail topics, along with the diversity of guests who add depth to the discussions.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

406. The rise of smart retail merchandising
Q: What do you think holds retailers back when it comes to adopting a new technology like this?
The capital cost of deploying physical technology and the desire to avoid high upfront expenditures.
402. How agentic AI is redefining the future of retail
Q: What advice to clients looking to get started with AI?
Make AI part of your business strategy; it should help accelerate your business strategy.
402. How agentic AI is redefining the future of retail
Q: How do you think about agentic commerce? I mean, where do you see it already showing up?
There are two ways to think about it; one is autonomous, agentic AI, and the other is commerce that happens in an AI surface.
400. How retail navigated uncertainty and transformation in 2025
Q: How have top CEOs embraced AI as a tool?
They see AI as a necessity, just like mobile technology was in the past, and believe it can significantly enhance efficiency and consumer interaction through various business challenges.
400. How retail navigated uncertainty and transformation in 2025
Q: What do you think that the administration Congress needs to do to kind of get rid of that uncertainty that exists around our trade policy, specifically as it relates to tariffs?
Retailers want to be resourceful and efficient in their supply chains, and support investment in the US, but some goods cannot be sourced from the US.

Audience Metrics

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Frequently Asked Questions About Retail Gets Real

What is Retail Gets Real about and what kind of topics does it cover?

Conversations center on the dynamic world of retail, featuring insights from industry leaders and experts. Topics cover major trends such as holiday shopping behavior, the evolution of the health and wellness industry, the rise of AI in retail, and the impact of consumer behavior on marketing strategies. The discourse extends to the interconnectedness of technology and retail, focusing on innovations that are reshaping how consumers engage with brands. Unique elements include discussions on purpose-driven retail and its role in addressing social issues, as well as real-world stories from leaders in both established and emerging companies. This approach provides valuable insights into the future of retail, making it appealing to professional... more

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Which podcasts are similar to Retail Gets Real?

These podcasts share a similar audience with Retail Gets Real:

1. How I Built This with Guy Raz
2. Tech Brew Ride Home
3. SmartLess
4. Stuff You Should Know
5. Up First from NPR

How many episodes of Retail Gets Real are there?

Retail Gets Real launched 9 years ago and published 405 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Retail Gets Real?

Recent guests on Retail Gets Real include:

1. Jake Neiman
2. Ali Furman
3. Barbara O'Beirne
4. Haio Barbeito
5. Emun Zabihi
6. Debra Langley
7. Greg Merrill
8. Sandy Gilsenan

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