Inside Out: A TM Forum podcast

TM Forum

Telecommunications

TM Forum

TM Forum Excellence Awards

Artificial Intelligence

Telecom Industry

Telecommunications Industry

Autonomous Networks

Digital Transformation

Customer Experience

AI Innovation

Open RAN

Capex

Opex

Open Apis

Diversity, Equity, and Inclusion

Network Monetization

Japanese Telecom Industry

Hyper-Scalers

Network Operations

API Business

Tackling the latest telecom questions with today's network and communications business leaders

3 ratings

Publishes	Twice monthly	Episodes	62	Founded	6 years ago
Number of Listeners		Categories	Tech NewsNewsTechnology

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Latest Episodes

How Swisscom is approaching AI-driven transformation

In early 2026 Swisscom started a multi-year effort to modernize the digital software core that powers its B2C and B2B businesses. In this webinar we talk to CTIO MarkDusener about the role of AI in the transformation and how it offers CSPs the possib... more

6 May 2026 • 44 min

6G, AI, and the transatlantic investment divide

Few people are better qualified to reflect on the future of our industry than former T-Mobile USA President of Technology Ulf Ewaldsson. In this podcast Ulf explores how the mobile industry can catch a ride on the AI wave as it transitions from 5G to... more

15 Apr 2026 • 50 min

Colt's Chief Digital Information Officer on adapting to AI disruption

Ashish Surti, Chief Digital Information Officer, Colt Technology Services, discusses how AI is accelerating software development and the challenges of developing longer-term technology strategies in a swiftly changing environment.

Among the topics ... more

1 Apr 2026 • 35 min

Howard Watson on AI and telco foundations

Howard Watson, who is retiring from his role as BT's Chief Security and Networks Officer, shares his perspective on today's telecoms industry gained from more than 40 years in the technology and telecoms space. Guest speakers: Howard Watson, Chief Se... more

18 Mar 2026 • 45 min

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Recent Guests

Mark Dusner

CTO of Swisscom

Swisscom

Episode: How Swisscom is approaching AI-driven transformation

Ulf Ewaldsson

Former CTO Ericsson; President of Technology at T-Mobile (USA)

Ericsson, T-Mobile

Episode: 6G, AI, and the transatlantic investment divide

Ash Surti

Chief Digital and Information Officer at Colt

Colt

Episode: Colt's Chief Digital Information Officer on adapting to AI disruption

Howard Watson

Chief Security Networks Officer at BT

Episode: Howard Watson on AI and telco foundations

Anthony Rodrigo

Group CIO of Axiata

Axiata

Episode: Axiata CIO on how software platforms are transforming its business

Saad Syed

CEO of Chenosis, a business set up by MTN

Chenosis

Episode: Building a telco API business for Africa

Ibrahim Gedeon

A prominent figure in the telecoms technology industry with a significant career at Nortel and Telus.

Former CTO of Telus

Episode: Who owns telco innovation?

Keri Gilder

CEO of Colt Technology Services

Colt Technology Services

Episode: Colt's Keri Gilder on why inclusion is still a 'strategic imperative'

Dahyr Bergara

Head of OSS at NTT Data

NTT Data

Episode: Inside Out: Are telcos ready for a next gen OSS?

Hosts

Joanne Taaffe

Co-host on the TM Forum podcast; leads discussions on telecom strategy and ecosystem topics.

Mark Newman

Chief Analyst at TM Forum and host of Inside Out discussions on telco innovation and market trends.

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Apple Podcasts	#237	Italy/Technology
Apple Podcasts	#102	South Africa/Technology

Talking Points

Recent interactions between the hosts and their guests.

How Swisscom is approaching AI-driven transformation

Q: How is AI enabling the migration from Siebel to a unified data platform?

By transforming Siebel data into a data platform with data products like 'customers', using data integrity checks and an overarching data platform to reduce direct migrations and enable more fluid, data-driven transitions.

How Swisscom is approaching AI-driven transformation

Q: What does transformation look like now in an AI world?

It's a business transformation focused on enabling new opportunities and faster experimentation, moving away from static, monolithic replacements toward a continuous, adaptable transformation that is embedded in the ecosystem.

Colt's Chief Digital Information Officer on adapting to AI disruption

Q: Has it meant you sort of rethink your approach to architecture or architects?

Ash discusses a blended buy-and-build strategy, the decline of deep vendor lock-in, the emergence of end-to-end AI-enabled capabilities, and the idea that agents and AI can empower developers and architects to work more broadly across the stack rather than in silos.

Colt's Chief Digital Information Officer on adapting to AI disruption

Q: Can you just give us a sense of where Colt is at in terms of the adoption of AI across the IT network operations organization?

He outlines a phased approach: pilot users, governance, guardrails, data strategy with a Google data lake, and end-user Copilot adoption for about 600 use cases, aimed at automating workflows and educating users about AI in their daily tasks.

Colt's Chief Digital Information Officer on adapting to AI disruption

Q: So, Ash, I mean, it seems like AI is probably the obvious place to start the conversation. It's a bit of a broad question. I go there anyway.

Ash explains Colt's ongoing journey with AI governance, risk, and opportunity, the creation of a chief AI officer role, and pilots across the business. He emphasizes that AI is not a silver bullet and that business problems must be solved with the right processes and guardrails, while exploring new business models and enterprise-wide opportunities.

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Frequently Asked Questions About Inside Out: A TM Forum podcast

What is Inside Out: A TM Forum podcast about and what kind of topics does it cover?

This program gathers perspectives from senior telecom leaders and industry strategists to explore how traditional operators are transforming through AI, software platforms, and open architectures. Episodes frequently center on governance for AI adoption, data management, and the shift from network-centric operations to platform-driven models, with practical case studies from major operators and regional groups. Notable themes include open digital architectures, API ecosystems, and the tension between legacy systems and rapid digital transformation, often grounded by real-world KPI improvements, vendor dynamics, and the human aspects of change management. The show often features CIOs, CTOs, and senior analysts, offering a pragmatic lens on h... more

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What guests have appeared on Inside Out: A TM Forum podcast?

Recent guests on Inside Out: A TM Forum podcast include:

1. Mark Dusner
2. Ulf Ewaldsson
3. Ash Surti
4. Howard Watson
5. Anthony Rodrigo
6. Saad Syed
7. Ibrahim Gedeon
8. Keri Gilder

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