Quinn Byrne Coaching » customer experience
Quinn Byrne CoachingCustomer Experience & Employee Engagement
| Publishes | Twice monthly | Episodes | 10 | Founded | 19 years ago |
|---|---|---|---|---|---|
| Category | Society & Culture | ||||
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This is the concluding part of Michael Byrne’s series of 8 podcasts on the Core Competencies for Sales. In this episode, we discuss what it means to be at the pinnacle of Sales Competence: Partners, with your Customers, in their Preferred Directon. more
You may be an expert on the product or service you are selling. You may know all about the problems it can solve. But the only problem that matters is the one which is blocking your customer’s path along his preferred direction.
Some serious skill... more
In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in your customer’s organisation. In this episode, Michael takes the idea further. How can you help reconcile these... more
Having relevant conversations with your customers is vital to making the sale.
In this week’s podcast Michael talks about the importance of relevant conversations. He explains that while there may be one user of your product or service in your cust... more
Trust between the sales person and the customer is key to unearthing the customer’s specific needs.
Do you, as a sales person, know what you need to know in order for your customer to trust you?
In today’s podcast, Michael explains the importa... more
Familiarity with a customer’s Standard Operating Procedures is essential when trying to address that specific customer’s product needs.
In today’s podcast, Michael explains that it’s not enough to know about your product – you must understand ... more
In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge.
“The key to producing a great customer experience is taking product knowledge, knowing who you’re going to have a ch... more
Today, QBC introduces a new series of podcasts in the Customer Experience track, focusing on the theme of building core competencies in sales teams.
In this introductory episode, Michael Byrne explains the rationale for a competence-based approach t... more
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this podcast launched 19 years ago and published 10 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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