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Artwork for OverDog: Dog Daycare & Boarding Business Tips

OverDog: Dog Daycare & Boarding Business Tips

Fernando Camacho
Dog Daycare
Marketing Strategies
Customer Engagement
Pet Industry
Customer Experience
Behavioral-Based Interviewing
Hiring Practices
Skydance Pet Lodge
Core Values
Website Design
Copywriting
Pet Care Industry
Networking
Email Marketing
Social Media Marketing
Gift Giving
Employee Retention
Pet Training
Customer Loyalty
Personalization

This is where dog daycare and boarding businesses can learn the top tips and business strategies to grow. Discover what the top dog daycares are doing to overcome challenges, improve everything they do and keep their staff and customers happy. Learn the latest in marketing pet businesses as well as creative ways to increase your brand's image and move your business farther, faster. Running a pet b... more

PublishesWeeklyEpisodes235Founded5 years ago
Number of ListenersCategories
How ToEducationBusinessMarketing

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Artwork for OverDog: Dog Daycare & Boarding Business Tips

Latest Episodes

This week’s episode is all about the one area of your business you really don’t want to mess up—your finances. Fern sits down with Jerry Joshva and Ally Howard from Granite Peak, two experts who are on a mission to clean up the accounting chaos in pe... more

Running a pet resort is never a smooth ride, and in this episode, Fern dives into the art of staying resilient through the rollercoaster. From shifting pet parent expectations to staff struggles and financial curveballs, this one’s all about preparin... more

Thinking about opening another location or leveling up your current facility? In this episode Fern brings on two longtime friends—and industry insiders—from Live Oak Bank to unpack everything you need to know before expanding your pet care business. ... more

If you think automation is just for tech giants, think again. In this episode, Fern sits down with Irem Metin, Chief Product Officer at Goose, to talk about how smart systems and AI are transforming dog daycare and boarding businesses. From streamlin... more

Key Facts

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Recent Guests

Jacqueline Pate
Loan officer at Live Oak Bank on their Pet Care Facility Team
Live Oak Bank
Episode: 233: Are you Ready for Expansion
Claire Cronin
Member of the Pet Care Facility Team at Live Oak Bank
Live Oak Bank
Episode: 233: Are you Ready for Expansion
Irem Metin
Chief Product Officer at Goose, with a rich background in product leadership across technology platforms
Goose
Episode: 232: Smarter, Not Busier: How Automation Can Redefine Pet Care
Kelli Dodds
General Manager for Perfect Pooch and expert in pet business management.
Next Level Leadership Academy
Episode: 225: Cultivating an Owner Mindset in Your Managers
Kelly Dodds
Client of OverDog and founder of Next Level Leadership Academy
Next Level Leadership Academy
Episode: 224: Toxic Employees: The Culture Cancer That Can Destroy Your Pet Resort
Patrick Lyons
Founder and co-owner of the Lyons Group Consulting
The Lyons Group Consulting
Episode: 219: Why Employees Leave - And How to Keep Them Longer
Joe Latona
Recruitment specialist in the pet care industry
Walker Scout
Episode: 216: How To Find The Right Staff
Ashley Langell
Success manager at OverDog and experienced in dog daycare and boarding.
OverDog
Episode: 214: Your Staff’s Perspective About Work
Carmen Rustenbeck
Executive from the International Boarding and Pet Services Association (IBPSA) with insights into the organization's history and mission.
IBPSA
Episode: 209: The IBPSA and Their New Forum Conference

Host

Fern
Host of the podcast and a knowledgeable figure in the pet care industry, sharing insights and strategies to support dog daycare and boarding businesses.

Reviews

4.9 out of 5 stars from 68 ratings
  • I listen every day!

    I just started listening to Fern’s podcast as a dog business owner. I listen to at least 5 episodes a day and I learn something new every time. He’s extremely knowledgeable and great at what he does.

    Apple Podcasts
    5
    sunnysdogs
    United States7 months ago
  • Customer Service 10/10

    Fern is a breath of fresh air as to why we are in a customer service business. I listen to the podcast weekly and share little nuggets with my coworkers as they are relevant always! Thanks for the great content and passion for the dogs and the humans that love them -Amanda Dogtown Pet Spa, Utah

    Apple Podcasts
    5
    curlycurvymandee
    United Statesa year ago
  • Life Giving

    I have no idea where to start. I stumbled across his website while desperately searching for resources for our newly ventured dog boarding facility. That search led me to this podcast, which has honestly been life giving to our facility. We have learned so much from Fern. He pours his heart and soul into this podcast and he cares deeply about what he puts out for his clients. We have pivoted and pivoted again, so many times over. His advice comes from a place of love and experience. If you are b... more

    Apple Podcasts
    5
    Casey Shelton
    United Statesa year ago
  • Best Podcast Ever!

    Fern truly does not hold back; his passion for helping pet owners succeed shines through in every episode. Each week, he brings on guests who are not only relatable but also incredibly encouraging, sharing their own experiences and expertise in a way that feels accessible and uplifting.

    I find myself eagerly awaiting the release of each new episode. The wealth of knowledge shared is impressive, and it’s clear that Fern is dedicated to making a positive impact in the pet industry.

    Apple Podcasts
    5
    MarcysGrooming&Boarding2013
    United Statesa year ago
  • Amazing find!

    I’m in the process of opening a doggie daycare and boarding business. This podcast is an absolute amazing find! I’m learning so much! Thank you!

    Apple Podcasts
    5
    vballkes
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Audience members appreciate the practical advice offered, particularly for improving customer service and employee engagement in pet daycare settings.
Many reviews highlight the supportive community aspect nurtured by the podcast, making it an invaluable resource for newcomers and experienced business owners alike.
Listeners commend the host for his extensive knowledge and passion for the pet care industry, finding the content beneficial and applicable to their businesses.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

233: Are you Ready for Expansion
Q: Is there a point where a business is too young to expand?
Typically, a business should have at least one year of operation to understand its stability and seasonality before considering expansion.
233: Are you Ready for Expansion
Q: How does a business or pet resort know that they can start to expand?
They should look at key performance indicators (KPIs) such as profitability, cash flow, and operational efficiency.
225: Cultivating an Owner Mindset in Your Managers
Q: How can managers develop self-awareness?
Managers can develop self-awareness by checking their emotions before reacting in tense situations and practicing self-regulation.
225: Cultivating an Owner Mindset in Your Managers
Q: What are the key components for cultivating an owner's mindset in managers?
The key components include emotional intelligence, change management, resilience, and creativity and ingenuity.
155: Growing To Multiple Locations & Building a Brand
Q: How did you know you were ready for the second location?
After the first location became profitable within three months, we evaluated metrics and felt the demand for further growth was strong.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focused on pet care business development, this podcast offers valuable insights and practical strategies tailored to dog daycare and boarding operators. By featuring expert guests, the series covers a wide range of topics, including staff management, marketing tactics, financial planning, and enhancing customer loyalty. Aiming to elevate the standards of the pet care industry, it emphasizes the importance of innovation, community engagement, and applying lessons from successful businesses to help owners feel equipped to tackle challenges and grow their operations.

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this podcast launched 5 years ago and published 235 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Jacqueline Pate
2. Claire Cronin
3. Irem Metin
4. Kelli Dodds
5. Kelly Dodds
6. Patrick Lyons
7. Joe Latona
8. Ashley Langell

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