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McKinsey Talks Operations

McKinsey & Company
Generative AI
Global Capability Centers
Sustainability
Digital Transformation
Operational Efficiency
Tariffs
Supply Chain Management
Procurement
Customer Experience
Geopolitics
Automation
Workforce Challenges
Talent Supply Chain
Agentic AI
Supply Chain Resilience
Operational Transformation
Workforce Development
Customer Care
Productivity
Product Development

The next normal demands resilience, flexibility, and agility.

Join us on www.McKinseyTalksOperations.com where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to con... more

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Artwork for McKinsey Talks Operations

Latest Episodes

Aligning financial and environmental performance is no longer optional—it’s a strategic imperative for long-term success.

Organizations are under mounting pressure to reduce emissions without compromising financial performance. But navigating new r... more

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Companies across industries are eager to adopt robots that can perform a variety of tasks with human-like flexibility. But achieving general-purpose robotics is no small feat—technical challenges like energy consumption, sim-to-real transfer, and saf... more

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With workforce shortages mounting and productivity growth stalling, robotics and automation have moved from optional to essential for operational leaders. Yet, many pilot programs stall before reaching meaningful scale—held back by integration hurdle... more

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Companies want to future-proof their supply chains without sacrificing agility or growth. Yet escalating tariffs and policy volatility could force them into reactive cycles, compounded by a lack of visibility in global supply chains and changing cons... more

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Key Facts

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Recent Guests

Matthias Ballweg
CEO and co-founder of Circular Republic
Circular Republic
Episode: Lower cost, fewer emissions, greater impact: The dual mission in action
Ani Kelkar
Partner based in Boston Office of McKinsey
McKinsey
Episode: The robotics revolution: Scaling beyond the pilot phase
Ujjwal Kumar
Representative from Teradyne
Teradyne
Episode: The robotics revolution: Scaling beyond the pilot phase
Marc Theermann
Representative from Boston Dynamics
Boston Dynamics
Episode: The robotics revolution: Scaling beyond the pilot phase
Etienne Lacroix
Representative from Vention
Vention
Episode: The robotics revolution: Scaling beyond the pilot phase
Malte Kosub
Co-founder and CEO of Parloa, providing an agentic AI platform.
Parloa
Episode: The future of customer experience: Embracing agentic AI
Oana Cheta
Partner in McKinsey's Chicago office leading AI initiatives.
McKinsey & Company
Episode: The future of customer experience: Embracing agentic AI
Brian Blackader
Partner in McKinsey's Dusseldorf office focused on customer service.
McKinsey & Company
Episode: The future of customer experience: Embracing agentic AI
Indy Banerjee
Senior partner in McKinsey's Bengaluru office, leader of the global operating model Next Service Line.
McKinsey & Company
Episode: Beyond cost savings: The global footprint of innovation hubs

Host

Daphne Luchtenberg
Host of discussions focusing on operational excellence and strategy.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#115
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#140
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#208
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#15
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#129
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#92
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#14
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#29
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#110
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Apple Podcasts
#119
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#122
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#152
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#157
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#168
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#199
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Talking Points

Recent interactions between the hosts and their guests.

Lower cost, fewer emissions, greater impact: The dual mission in action
Q: Anna-Christina, how do companies shift their mindset as they navigate decarbonization?
Companies are increasingly integrating decarbonization into their core business strategies rather than treating it as a separate initiative.
Lower cost, fewer emissions, greater impact: The dual mission in action
Q: Johan, could you tell us a little bit more about the opportunities for companies to decarbonize?
Decarbonization offers various pathways with low-cost options, many of which can improve EBITDA and position brands effectively amid changing regulations.
Rewriting the robotics playbook: From promise to performance
Q: What do you think is the most promising future development when it comes to this field?
The integration of foundation models within robotics is transformative and we are on the brink of robotics becoming just as capable in real-world applications as in labs.
The future of customer experience: Embracing agentic AI
Q: What sorts of metrics are we seeing improve in these organizations?
First contact resolution and average handle time are improving significantly.
The future of customer experience: Embracing agentic AI
Q: What are you hearing today from clients?
Organizations are shifting from AI curiosity to AI accountability, focusing on real measurable returns from their AI initiatives.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Gender Skew
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Household Income
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Frequently Asked Questions About McKinsey Talks Operations

What is McKinsey Talks Operations about and what kind of topics does it cover?

Operational excellence and agility in response to global changes are core themes. The content delves into various topics from supply chain resilience, customer experience enhancements through AI, to the transformative role of Global Capability Centers. Episodes often feature insights from industry leaders and McKinsey experts, discussing not only challenges but also strategic opportunities for businesses looking to thrive in a rapidly evolving environment. The podcast's unique focus on integrating technology effectively within operational strategies sets it apart, making it a valuable resource for C-suite executives and decision-makers seeking to drive performance and innovation.

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McKinsey Talks Operations launched 4 years ago and published 47 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Recent guests on McKinsey Talks Operations include:

1. Matthias Ballweg
2. Ani Kelkar
3. Ujjwal Kumar
4. Marc Theermann
5. Etienne Lacroix
6. Malte Kosub
7. Oana Cheta
8. Brian Blackader

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