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McKinsey Talks Operations

McKinsey & Company
Generative AI
Agentic AI
Operational Efficiency
Robotics
Automation
Customer Experience
Global Capability Centers
Sustainability
Digital Transformation
Productivity
Artificial Intelligence
Procurement
Supply Chain
Tariffs
Operational Transformation
R&D
Supply Chain Management
Decarbonization
Geopolitics
Workforce Development

The next normal demands resilience, flexibility, and agility.

Join us on www.McKinseyTalksOperations.com where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to con... more

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Latest Episodes

Advanced planning systems have evolved through major technological shifts, from legacy systems to enterprise platforms, and from on-premises software to SaaS. Now AI is ushering in the next transformation. As planning moves from fixed cycles toward c... more

Warranty and goodwill costs at automotive OEMs have climbed more than 40 percent in recent years, now representing as much as two to three percent of total sales for many manufacturers. With billions of dollars at stake each year, these costs have be... more

A quarter of America’s $3 trillion in annual manufactured imports face multiple trade dependencies, related to national security, geopolitically distant trading partners, or concentrated suppliers. Addressing these vulnerabilities by ramping up domes... more

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Global Business Services (GBS) is being redefined in the age of AI. Agentic technology is enabling GBS to move beyond traditional automation and expand as it becomes the operational backbone of AI transformation in many organizations. So what should ... more

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Recent Guests

Andrew Shih
Principal Product Manager at McKinsey's QuantumBlack AI
McKinsey & Company
Episode: Voices on Planning: Beyond SaaS and into the AI era
Mike Raftery
Senior Global Asset Lead for Digital Supply Chain at McKinsey
McKinsey & Company
Episode: Voices on Planning: Beyond SaaS and into the AI era
Andreas Haunreiter
Associate Partner, McKinsey Munich office focused on warranty and goodwill transformation
McKinsey & Company
Episode: Voices on Quality: Unlocking warranty value in consumer automotive
Rebecca J. Anderson
Senior fellow with the McKinsey Global Institute
McKinsey Global Institute
Episode: The future of US Manufacturing
Mike Conway
McKinsey partner who advises companies across the industrial sector
McKinsey & Company
Episode: The future of US Manufacturing
Heiko Heimes
McKinsey partner based in Cologne
McKinsey & Company
Episode: Agentic AI and the future of Global Business Services
Rahul Shahani
Partner in McKinsey's Operations Practice; leads AI and tech enablement for manufacturing and supply chain
McKinsey & Company
Episode: Powering supply chain with agentic AI
Kapil Dev Bansal
Associate Partner and global lead for Agentic AI in manufacturing and supply chain
McKinsey & Company
Episode: Powering supply chain with agentic AI
Jan Mischke
Partner at the McKinsey Global Institute (MGI)
McKinsey Global Institute
Episode: Rewiring Europe: Turning pressure into performance

Hosts

Daphne Luchtenberg
Host of McKinsey Talks Operations, McKinsey & Company
Christian Johnson
Host/Co-host, McKinsey Talks Operations, McKinsey & Company

Chart Rankings

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#56
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Talking Points

Recent interactions between the hosts and their guests.

Agentic AI and the future of Global Business Services
Q: What are the paths to value—GBS-first versus automate-first—and how should organizations choose?
There isn't a one-size-fits-all answer; many will start with ride-shore-first for quick value capture and standardization, while others pursue automate-first to build core digital capabilities. The best approach depends on readiness, process materiality, and the potential for enterprise value beyond mere cost savings.
Agentic AI and the future of Global Business Services
Q: How can FP&A illustrate the potential of agentic AI in GBS?
GBS can develop a copilot for FP&A that not only reports quickly but also suggests next best actions and strategic questions to ask, elevating FP&A from retrospective reporting to proactive guidance and planning.
Agentic AI and the future of Global Business Services
Q: Can you paint a picture of what's fundamentally changing in Global Business Services?
Agentic AI introduces independent action, real-time judgment, and context-aware decisions, allowing GBS to move beyond transactional tasks toward advisory and strategic work, while also expanding the frequency and scope of activities through real-time processing.
Powering supply chain with agentic AI
Q: What are the steps companies should take to move from use-case pilots to full orchestration of agentic AI?
Start with business-led reimagination, prioritize end-to-end domains with high information flow, invest in data readiness, establish a governance model, and build a workforce capable of supervising agents; then scale by modular atomic agents and robust guardrails.
Beyond the bot: building empathetic customer experiences with agentic AI
Q: Gadi, would you agree?
Yes, it's important to recognize the significant changes in customer care expectations and the role of technology in meeting those demands.

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Frequently Asked Questions About McKinsey Talks Operations

What is McKinsey Talks Operations about and what kind of topics does it cover?

The show centers on large-scale operations, supply chains, and the transformative impact of artificial intelligence and digital technologies on how big organizations run. Across episodes, listeners are guided through end-to-end process rewiring, governance of AI-enabled decisions, and practical leadership playbooks for delivering resilience, productivity, and customer-centric outcomes. Noteworthy angles include agentic AI in global business services and manufacturing, regional productivity dynamics in Europe, and the shift from cost-cutting to value-creating operations led by frontline empowerment and governance. The format often features senior McKinsey practitioners and external guests who translate complex transformations into actionable... more

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2. Mike Raftery
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5. Mike Conway
6. Heiko Heimes
7. Rahul Shahani
8. Kapil Dev Bansal

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