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McKinsey Talks Operations

McKinsey & Company
Generative AI
Global Capability Centers
Sustainability
Digital Transformation
Operational Efficiency
Tariffs
Supply Chain Management
Procurement
Customer Experience
Geopolitics
Automation
Workforce Challenges
Talent Supply Chain
Agentic AI
Supply Chain Resilience
Operational Transformation
Workforce Development
Customer Care
Productivity
Product Development

The next normal demands resilience, flexibility, and agility.

Join us on www.McKinseyTalksOperations.com where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to con... more

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Artwork for McKinsey Talks Operations

Latest Episodes

Europe’s productivity challenge is becoming increasingly difficult to ignore. Strained supply chains, rising costs, and intensifying global competition are putting mounting pressure on operations leaders to act decisively. Without bold action, Europe... more

The pace of innovation is reshaping industries at an unprecedented speed, but technology alone is not a source of advantage. To compete in a rapidly evolving global landscape, organizations must move beyond isolated tech deployments and embrace end-t... more

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Agentic AI is reshaping banking operations, enabling systems to act, decide, and learn at scale. Leading banks are redesigning their operating models to unlock new sources of value, improve resilience, and accelerate performance. As the gap between l... more

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Across industries, organizations are asking more of their COOs: to drive efficiency, unlock growth, build resilience, lead cross-functional change, and help shape the business agenda. But what does it really take to excel as a modern operations leade... more

YouTube

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Recent Guests

Dan Swan
Global co-convener of McKinsey Operations Practice
McKinsey & Company
Episode: Winning the Race to Rewire in 2026: Capturing operational advantage
Ruth Heuss
Global co-convener of McKinsey Operations Practice
McKinsey & Company
Episode: Winning the Race to Rewire in 2026: Capturing operational advantage
David Deninzon
Senior partner in McKinsey's office in New York and global co-leader of the banking operations practice
McKinsey & Company
Episode: The paradigm shift: how agentic AI is redefining banking operations
Abhilash Sridharan
Partner in McKinsey's Mumbai office and lead for service operations in Asia
McKinsey & Company
Episode: The paradigm shift: how agentic AI is redefining banking operations
Darryl Piasecki
Partner from the St. Louis office.
McKinsey & Company
Episode: COO Excellence: the next generation of leadership
Tony Gambell
Partner based in Chicago.
McKinsey & Company
Episode: COO Excellence: the next generation of leadership
Gadi Shamia
CEO and co-founder of Replicant, a leading contact center automation platform.
Replicant
Episode: Beyond the bot: building empathetic customer experiences with agentic AI
Eric Buesing
McKinsey partner and global head of customer operations practice.
McKinsey & Company
Episode: Beyond the bot: building empathetic customer experiences with agentic AI
Ravi Rajamani
Managing Director and Global Head of AI Blackbelts at Google Cloud
Google Cloud
Episode: Transforming R&D with AI: Breaking barriers and boosting productivity

Hosts

Daphne Luchtenberg
Host of McKinsey Talks Operations (McKinsey & Company)
Christian Johnson
Host of McKinsey Talks Operations (McKinsey & Company)

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#59
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Apple Podcasts
#42
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Apple Podcasts
#63
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Apple Podcasts
#92
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#93
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Apple Podcasts
#218
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Apple Podcasts
#7
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Apple Podcasts
#33
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Apple Podcasts
#38
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Apple Podcasts
#42
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Apple Podcasts
#43
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Apple Podcasts
#46
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#66
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#72
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#77
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#78
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#90
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#95
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#107
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#112
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#119
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Apple Podcasts
#119
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Apple Podcasts
#123
Finland/News/Business News
Apple Podcasts
#124
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Apple Podcasts
#133
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Apple Podcasts
#161
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Apple Podcasts
#167
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Apple Podcasts
#183
Ireland/News
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#189
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#198
Poland/News/Business News
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#206
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Apple Podcasts
#216
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Apple Podcasts
#235
Switzerland/News/Business News

Talking Points

Recent interactions between the hosts and their guests.

Beyond the bot: building empathetic customer experiences with agentic AI
Q: Gadi, would you agree?
Yes, it's important to recognize the significant changes in customer care expectations and the role of technology in meeting those demands.
Beyond the bot: building empathetic customer experiences with agentic AI
Q: Eric, what are you seeing today in the landscape of customer care?
There is massive potential for disruption in customer operations, especially with the advancements in AI capabilities and how leaders are prioritizing this agenda.
Transforming R&D with AI: Breaking barriers and boosting productivity
Q: Ben, how should R&D departments think about their AI investments?
Ben notes the importance of starting with low-hanging fruit, adopting a proof of concept approach, and focusing on ROI for AI investments.
Transforming R&D with AI: Breaking barriers and boosting productivity
Q: Ravi, can you talk a little bit about how Google approaches AI and what it took to achieve the current level of AI-generated code?
Ravi explains that 30% of Google's new code is now generated with AI and emphasizes the importance of human oversight in reviewing this code.
Lower cost, fewer emissions, greater impact: The dual mission in action
Q: Anna-Christina, how do companies shift their mindset as they navigate decarbonization?
Companies are increasingly integrating decarbonization into their core business strategies rather than treating it as a separate initiative.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About McKinsey Talks Operations

What is McKinsey Talks Operations about and what kind of topics does it cover?

This show centers on practical operations leadership, exploring how large organizations accelerate performance through end-to-end process rewiring, AI-enabled decision making, and workforce capability development. Episodes frequently examine agentic and generative AI, robotics and automation, supply chain resilience, decarbonization, and the intersection of technology with operational strategy. Guests range from COOs and McKinsey operations leaders to robotics and AI experts, offering real-world perspectives on scaling technology, breaking silos in large enterprises, and turning strategic goals into measurable improvements on the front lines. The format tends to pair high-level leadership insights with tactical takeaways—useful for listener... more

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McKinsey Talks Operations launched 4 years ago and published 55 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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1. Dan Swan
2. Ruth Heuss
3. David Deninzon
4. Abhilash Sridharan
5. Darryl Piasecki
6. Tony Gambell
7. Gadi Shamia
8. Eric Buesing

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