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McKinsey Talks Operations

McKinsey & Company
Generative AI
Global Capability Centers
Sustainability
Digital Transformation
Operational Efficiency
Tariffs
Supply Chain Management
Procurement
Customer Experience
Geopolitics
Automation
Workforce Challenges
Talent Supply Chain
Agentic AI
Supply Chain Resilience
Operational Transformation
Workforce Development
Customer Care
Productivity
Product Development

The next normal demands resilience, flexibility, and agility.

Join us on www.McKinseyTalksOperations.com where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to con... more

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Artwork for McKinsey Talks Operations

Latest Episodes

2025 marked a pivotal moment for operations. Generative AI, automation, and advanced analytics moved from experimentation to real impact—and reshaped how organizations run.

In this special year-end episode of McKinsey Talks Operations, hosts Daphn... more

Improving operations, generating revenue and implementing the right technology have all become key priorities for customer care professionals over the last decade. Organizations must find customer service operating models that scale, whilst maintaini... more

Organizations today are under constant pressure to do more with less—improving efficiency, reducing costs, and enhancing experiences. Process intelligence is emerging as a game changer, revealing how work truly happens inside organizations and uncove... more

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Innovation has long been the engine of economic growth, but today’s R&D efforts are hitting roadblocks. Progress is becoming harder, more complex, and increasingly expensive, signaling a decline in R&D productivity. So, how can leaders turn the tide ... more

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Recent Guests

Gadi Shamia
CEO and co-founder of Replicant, a leading contact center automation platform.
Replicant
Episode: Beyond the bot: building empathetic customer experiences with agentic AI
Eric Buesing
McKinsey partner and global head of customer operations practice.
McKinsey & Company
Episode: Beyond the bot: building empathetic customer experiences with agentic AI
Ravi Rajamani
Managing Director and Global Head of AI Blackbelts at Google Cloud
Google Cloud
Episode: Transforming R&D with AI: Breaking barriers and boosting productivity
Ben Meigs
Associate Partner in McKinsey's Product Development Practice
McKinsey & Company
Episode: Transforming R&D with AI: Breaking barriers and boosting productivity
Matthias Ballweg
CEO and co-founder of Circular Republic
Circular Republic
Episode: Lower cost, fewer emissions, greater impact: The dual mission in action
Ani Kelkar
Partner based in Boston Office of McKinsey
McKinsey
Episode: The robotics revolution: Scaling beyond the pilot phase
Ujjwal Kumar
Representative from Teradyne
Teradyne
Episode: The robotics revolution: Scaling beyond the pilot phase
Marc Theermann
Representative from Boston Dynamics
Boston Dynamics
Episode: The robotics revolution: Scaling beyond the pilot phase
Etienne Lacroix
Representative from Vention
Vention
Episode: The robotics revolution: Scaling beyond the pilot phase

Host

Daphne Luchtenberg
Host of McKinsey Talks Operations, well-versed in operational strategies and industry insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

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Talking Points

Recent interactions between the hosts and their guests.

Beyond the bot: building empathetic customer experiences with agentic AI
Q: Gadi, would you agree?
Yes, it's important to recognize the significant changes in customer care expectations and the role of technology in meeting those demands.
Beyond the bot: building empathetic customer experiences with agentic AI
Q: Eric, what are you seeing today in the landscape of customer care?
There is massive potential for disruption in customer operations, especially with the advancements in AI capabilities and how leaders are prioritizing this agenda.
Transforming R&D with AI: Breaking barriers and boosting productivity
Q: Ben, how should R&D departments think about their AI investments?
Ben notes the importance of starting with low-hanging fruit, adopting a proof of concept approach, and focusing on ROI for AI investments.
Transforming R&D with AI: Breaking barriers and boosting productivity
Q: Ravi, can you talk a little bit about how Google approaches AI and what it took to achieve the current level of AI-generated code?
Ravi explains that 30% of Google's new code is now generated with AI and emphasizes the importance of human oversight in reviewing this code.
Lower cost, fewer emissions, greater impact: The dual mission in action
Q: Anna-Christina, how do companies shift their mindset as they navigate decarbonization?
Companies are increasingly integrating decarbonization into their core business strategies rather than treating it as a separate initiative.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About McKinsey Talks Operations

What is McKinsey Talks Operations about and what kind of topics does it cover?

The series provides in-depth discussions on vital operational topics that resonate with today's business leaders and C-suite executives. It typically explores themes such as the integration of advanced technologies in operational processes, the role of AI in transforming sectors like R&D and supply chains, and approaches to fostering sustainability while enhancing profitability. It also addresses contemporary challenges such as labor shortages and the evolving landscape of global trade, with expert insights and real-world case studies that emphasize the connection between strategic decision-making and operational effectiveness. Notably, the podcast emphasizes the importance of preparing organizations for resilience and adaptability in a rap... more

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McKinsey Talks Operations launched 4 years ago and published 51 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Recent guests on McKinsey Talks Operations include:

1. Gadi Shamia
2. Eric Buesing
3. Ravi Rajamani
4. Ben Meigs
5. Matthias Ballweg
6. Ani Kelkar
7. Ujjwal Kumar
8. Marc Theermann

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