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Artwork for McKinsey on Consumer and Retail

McKinsey on Consumer and Retail

McKinsey Retail & Consumer Goods
Retail Shrink
Retail Strategy
Consumer Behavior
Consumer Sentiment
Customer Experience
Sustainability
Inflation
Theft
Employee Theft
Product Design
Holiday Shopping
Enlightened Hospitality
Agentic AI
Artificial Intelligence
Holiday Shopping Trends
Promotions
Supply Chain Management
Inventory Management
Technology In Retail
Luxury Retail

McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries. Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization.

PublishesInfrequentlyEpisodes45Founded6 years ago
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Artwork for McKinsey on Consumer and Retail

Latest Episodes

As AI reshapes how consumers browse, shop, and buy, retailers must choose a mission for every location—and commit to it.

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Pacsun CEO Brieane Olson talks to McKinsey partner Pamela Brown about community co-creation, leadership lessons, and what’s next for Gen Z and for Pacsun.

See www.mckinsey.com/privacy-policy for privacy information

Agentic AI can automate routine work and improve merchandising decisions at scale. What does it take to translate potential into performance?

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Union Square Hospitality Group’s Chip Wade and John Ragan share their perspectives on customer experience, restaurant technology, and the future of dining.

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Recent Guests

Tom Kilroy
McKinsey Senior Partner and global retail practice leader
McKinsey & Company
Episode: Convenience or discovery: Which mission will your store serve?
Brieane Olson
CEO of Pacsun (California-based youth-oriented retail brand)
Pacsun
Episode: Pacsun’s Gen Z playbook: Listen, learn, and let go
Maura Goldrich
Partner in McKinsey's Boston office; leader in North American retail practice
McKinsey & Company
Episode: From dashboards to decisions: Empowering merchants with agentic AI
Daniel Loibley
Senior partner; co-leads retail practice in Europe; global leader in food retail
McKinsey & Company
Episode: From dashboards to decisions: Empowering merchants with agentic AI
Emily Reiser
Senior Partner at McKinsey and co-leads specialty retail globally
McKinsey & Company
Episode: Holiday shopping 2025: US consumers hunt for early deals
Mark Ibbotson
McKinsey Senior Advisor and former Executive Vice President at Walmart
McKinsey & Company
Episode: The art and science of reducing retail shrink
Bill Mutel
McKinsey Partner and advisor to various retail sectors
McKinsey & Company
Episode: The art and science of reducing retail shrink
Colleen Baum
Partner in McKinsey's New York office, advises retailers and apparel brands.
McKinsey
Episode: Holiday shopping in 2023: ‘It started early and will end late’
Tamara Charm
Partner based in the Boston office, focuses on consumer sentiment and behavior.
McKinsey
Episode: Holiday shopping in 2023: ‘It started early and will end late’

Host

Monica Torriello
Host of McKinsey on Consumer and Retail; senior practitioner focusing on retail and consumer goods topics.

Reviews

4.6 out of 5 stars from 57 ratings
  • Informative and Thought Provocative

    As a new supply chain professional in CPG/FMCG industry, this series helps me understand the concepts of the industry and also points me towards the basics that I have to always carry with me. On a high level, it helps me know what I should know. So looking forward to more episodes.

    Apple Podcasts
    5
    Saravanan_O
    Germany5 years ago
  • Really helpful sharing

    Appreciate your generous sharing which is really helpful for retailers to respond to Covid-19 Crisis!

    Apple Podcasts
    5
    xinrumichelle
    United States6 years ago
  • Best Content

    Thank you so much for sharing this great content at no cost.

    Apple Podcasts
    5
    YosiLeonardo
    United States6 years ago
  • Great

    Fantastic content!

    Apple Podcasts
    5
    jumrd
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Clear, actionable insights for retail decision-makers.
Great practical takeaways for marketers and merchandisers.
Well-researched, real-world examples that translate to business impact.
Concise, value-packed episodes that respect time and deliver.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

From dashboards to decisions: Empowering merchants with agentic AI
Q: How should a retailer start capturing value from agentic AI?
Begin with a clearly defined business problem, identify a high-impact use case (e.g., procurement or performance management), and pursue an end-to-end implementation that changes processes and roles, with change-management at the center and data architecture supported but not blocking early progress.
From dashboards to decisions: Empowering merchants with agentic AI
Q: What is the most powerful application of AI in merchandising that retailers have seen so far?
The strongest value comes from taking proven AI recipes—pricing, promotions, assortment, and vendor negotiations—and applying AI to make them faster, more granular, and customizable to different merchants' needs, while building real-time, trusted workflows.
Rethinking restaurant success
Q: How do you think about the future of restaurants and the future of guest experience?
We think about understanding demographics and community needs, while also considering how technology can enhance the dining experience.
Rethinking restaurant success
Q: How did your investors react when you took steps to protect your employees during the pandemic?
Our investors were very supportive of the steps that we were taking and believed in the ethos of Enlightened Hospitality.
How the sporting goods industry can turn uncertainty into opportunity
Q: Where are the 1.8 billion inactive people actually located?
The 1.8 billion inactive individuals are not just in developing countries; they are disproportionately found in high-income regions as well, highlighting a global market opportunity.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About McKinsey on Consumer and Retail

What is McKinsey on Consumer and Retail about and what kind of topics does it cover?

A practical, practitioner-focused series that updates leaders in retail and consumer goods on current trends, technology, and organizational moves shaping the industry. Recent episodes cover AI-enabled merchandising, hospitality and dining tech, evolving consumer spending, holiday promotion strategies, and beauty market dynamics, with a strong emphasis on change management, data-led decision making, and real-world implementations. The show tends to feature senior practitioners and industry leaders sharing actionable insights, ensuring listeners come away with frameworks to improve efficiency, customer experience, and revenue growth while navigating economic shifts.

A noteworthy angle is the shift from technology-led to business-led change,... more

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Which podcasts are similar to McKinsey on Consumer and Retail?

These podcasts share a similar audience with McKinsey on Consumer and Retail:

1. Inside the Strategy Room
2. HBR IdeaCast
3. The McKinsey Podcast
4. The AI Daily Brief: Artificial Intelligence News and Analysis
5. Moonshots with Peter Diamandis

How many episodes of McKinsey on Consumer and Retail are there?

McKinsey on Consumer and Retail launched 6 years ago and published 45 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on McKinsey on Consumer and Retail?

Recent guests on McKinsey on Consumer and Retail include:

1. Tom Kilroy
2. Brieane Olson
3. Maura Goldrich
4. Daniel Loibley
5. Emily Reiser
6. Mark Ibbotson
7. Bill Mutel
8. Colleen Baum

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