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Artwork for Mayo Clinic Key In To Quality
Mayo Clinic
Patient Experience
Psychological Safety
Delirium
Sepsis
Hospital At Home
Communication In Healthcare
Patient Safety
Patient-Provider Communication
CAUTI
Ambulatory Falls Prevention
Good Catch Program
Stay With Me Initiative
Artificial Intelligence
Hyperbaric Oxygen Therapy
Safety
Workplace Violence
Safety Culture
Concierge Financial Navigation
Financial Toxicity

A podcast focusing on health care quality, experience and affordability trends and solutions, offering some first steps toward improving quality challenges in your organization. Timothy Morgenthaler, M.D. and co-host Sheri Nemec, M.S. invite Mayo Clinic experts to share insights about innovative work to drive excellence in quality, safety, experience, and affordability, and to explore some of the ... more

PublishesTwice monthlyEpisodes88Founded5 years ago
Number of ListenersCategories
ManagementMedicineHealth & FitnessBusiness

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Artwork for Mayo Clinic Key In To Quality

Latest Episodes

This episode of Key in to Quality highlights how a Mayo Clinic inpatient care team transformed its approach to workplace violence and behavioral safety through a structured, multidisciplinary response model. As verbal threats, physical aggression and... more

In this episode of Key in to Quality, the team explores how hyperbaric oxygen therapy (HBOT) delivers care in a highly specialized environment where oxygen is the treatment, and how safety is highlighted in this environment. Because HBOT combines ele... more

In this episode of Key in to Quality, Dr. Andrew Bowman, Dr. Nelly Tan, Jacob Varner, and Dyan DeYoung discuss how a multidisciplinary Radiology Patient Experience team across Mayo Clinic sites created a scalable approach to listening to patients and... more

In this episode of Key In to Quality, Jodi Miller discusses Mayo Clinic’s Concierge Financial Navigation program. Designed to support people receiving complex, high-cost care, the program connects patients with trusted financial advocates who explain... more

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Recent Guests

Megan Bodard
Nurse Manager on Domitila 4D, Mayo Clinic Rochester
Mayo Clinic Rochester
Episode: Building Safer Care Through Team-Based Huddles
Rye Cavallo
Nurse Manager for Domitila 6D, Mayo Clinic Rochester
Mayo Clinic Rochester
Episode: Building Safer Care Through Team-Based Huddles
Elise Hutchinson
Clinical Nurse Specialist and Performance Improvement Advisor in hospital safety
Mayo Clinic Rochester
Episode: Building Safer Care Through Team-Based Huddles
Andrew Melnyczenko
Director of Hyperbaric Technology and Safety at Mayo Clinic
Mayo Clinic
Episode: Oxygen, Pressure, and Precision: What Hyperbaric Care Teaches Us About Safety
Nelly Tan
Radiologist, diagnostic radiologist; physician champion for patient experience initiative
Mayo Clinic, Arizona
Episode: Small Touchpoints, Lasting Trust: Building a Better Patient Journey in Radiology
Andrew Bowman
Diagnostic radiologist; clinical leadership within radiology
Mayo Clinic
Episode: Small Touchpoints, Lasting Trust: Building a Better Patient Journey in Radiology
Jacob Varner
Senior data analyst, radiology
Mayo Clinic
Episode: Small Touchpoints, Lasting Trust: Building a Better Patient Journey in Radiology
Dyan DeYoung
Radiology manager
Mayo Clinic, Arizona
Episode: Small Touchpoints, Lasting Trust: Building a Better Patient Journey in Radiology
Jodi Miller
Senior Manager in Revenue Cycle, leads the Concierge Financial Navigation program
Mayo Clinic
Episode: Putting Patients First—Clinically and Financially

Hosts

Timothy Morgenthaler
Host focusing on quality leadership and Mayo Clinic initiatives
Sheri Nemec
Co-host and Mayo Clinic quality leader focusing on patient experience and safety

Reviews

5.0 out of 5 stars from 4 ratings
  • Passive Healing

    This episode is remarkable. I love to hear that animals can safely have a role in caring for patients. Whitney’s energy and passion are infectious! The hosts are fun to listen too. I am a fan of this podcast. Keep em coming!

    Apple Podcasts
    5
    Mom with the 411
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests provide credible, actionable case studies across Mayo Clinic sites.
The hosts bring energy and clarity to complex quality topics.
Listeners praise the practical, hospital-ready improvements discussed.

Chart Rankings

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Apple Podcasts
#222
Austria/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

Building Safer Care Through Team-Based Huddles
Q: What were some of the big challenges you encountered in trying to get this work off the ground?
Coordinating multiple multidisciplinary groups, scheduling meetings, and establishing a cadence that allowed for consistent escalation of behavior issues to security, legal, and leadership to build a standardized response.
Building Safer Care Through Team-Based Huddles
Q: Could you tell us a little bit about the size of your unit?
The unit Megan and Rye work on has 39 beds, making it one of the largest in the hospital, with dedicated palliative care focus on a specialized floor.
Oxygen, Pressure, and Precision: What Hyperbaric Care Teaches Us About Safety
Q: Andrew, can you talk about why safety is such a central focus in hyperbaric medicine?
Safety is foundational because the environment combines high oxygen and high pressure, which can be deadly if not managed carefully; safety must be built into every step with training, checklists, and standards.
From Silence to Safety: Transforming Healthcare Culture
Q: What type of training are physicians receiving to help us with this process?
Physician trainees are increasingly exposed to culture-change practices, with workshops and orientation that encourage speaking up, approaching leaders, and fostering a team-based, non-hierarchical approach to patient safety.
Championing Equity in Sepsis Care: The CARES Initiative
Q: How do you choose or recognize champions for these quality improvements?
Champions are recruited role-based, with coalitions formed across departments; membership evolves with input from local health systems to ensure broad representation and buy-in.

Audience Metrics

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Frequently Asked Questions About Mayo Clinic Key In To Quality

What is Mayo Clinic Key In To Quality about and what kind of topics does it cover?

A practical, practitioner-focused discussion of healthcare quality, safety, patient experience, and affordability. Across episodes, the team explores how small, everyday interactions, data-driven feedback, and cross-site collaboration can measurably improve patient journeys—from radiology check-ins and signage to hospital-at-home care, financial navigation, and safety initiatives like fall prevention and good catches. Guests range from Mayo Clinic clinicians to patient-safety leaders and external experts, sharing actionable programs, metrics, and challenges to scale successful improvements across complex care settings. A notable throughline is turning culture, communication, and leadership buy-in into repeatable, scalable practices that boo... more

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These podcasts share a similar audience with Mayo Clinic Key In To Quality:

1. Mayo Clinic Talks
2. Harrison's PodClass: Internal Medicine Cases and Board Prep
3. The Daily
4. Planet Money
5. The Bill Simmons Podcast

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Mayo Clinic Key In To Quality launched 5 years ago and published 88 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Mayo Clinic Key In To Quality?

Recent guests on Mayo Clinic Key In To Quality include:

1. Megan Bodard
2. Rye Cavallo
3. Elise Hutchinson
4. Andrew Melnyczenko
5. Nelly Tan
6. Andrew Bowman
7. Jacob Varner
8. Dyan DeYoung

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