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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Leaders in Customer Loyalty, Powered by Loyalty360

Loyalty360
Customer Loyalty
Loyalty Programs
Emotional Loyalty
Personalization
Community Engagement
Customer Retention
Customer Loyalty Metrics
Loyalty Expo
Customer Engagement
Addtowallet
Data Analytics
Customer Experience
Customer Segmentation
Program Analytics
Vitalcare Premier Membership
Retail Transformation
Petco
Health and Wellness For Pets
Puttshack
Great Clips

Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.

PublishesTwice weeklyEpisodes489Founded5 years ago
Number of ListenersCategories
ManagementMarketingBusiness

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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Latest Episodes

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As customer expectations shift and loyalty programs across industries evolve, Carnival Cruise Line is setting a new course for what engagement can look like at sea. Building on over 50 years of guest passion and brand recognition, the... more

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In this episode of Leaders in Customer Loyalty: Industry Voices, Loyalty360’s Ethan Perry sat down with Chris Jones, Senior Vice President of Engagement Solutions at ITA Group, to explore how brands are translating emotional loyalty f... more

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When you walk into a Newk’s Eatery, you’re greeted by the warmth of an open kitchen, the sound of sizzling steak and shrimp on the grill, and the fresh aroma of house-made salad dressings crafted from scratch. Founded in 2004, Newk’s ... more

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Every traveler knows the paradox of modern flight: one moment you’re gliding through security and boarding early; the next, you’re navigating delays, lost bags, or crowded lounges. The difference between frustration and delight often ... more

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Recent Guests

Chris Cheek
Chief Development Officer at Newk's Eatery
Newk's Eatery
Episode: #487: Leaders in Customer Loyalty: Brand Stories | Hospitality at the Heart: How Newk’s Eatery Blends Fresh Flavor, Warmth, and Loyalty
Andrew Harrison-Chinn
Chief Marketing Officer at DragonPass
DragonPass
Episode: #486: Leaders in Customer Loyalty: Industry Voices | How DragonPass Is Elevating Travel Loyalty Through Trust, Technology, and Time
Tara Roth-Sterger
Senior Loyalty Program Manager at Manscaped
Manscaped
Episode: #485: Inside MANSCAPED’s Members Only Rewards: How Emotional Loyalty Fuels the Brand’s Growth
Lindsey Camell
Head of Partnerships and Location-Based Experiences for North America at Hasbro
Hasbro
Episode: #483: Leaders in Customer Loyalty: Brand Story | Play, Partnerships, and Personalization: How Hasbro Builds Loyalty Across Generations
Danielle Parra
Chief Brand Officer at McAlister's Deli
McAlister's Deli
Episode: #480: Leaders in Customer Loyalty: Brand Stories | McAlister’s Deli: Crafting Loyalty Through Purpose, Personalization, and a Perfect Cup of Tea
Jamie Perry
President of Paisly
Paisly
Episode: #479: Leaders in Customer Loyalty Industry Voices | How Paisly is Elevating Travel Loyalty Through Personalization and Partnerships
Emmy Brown Berlind
Senior Vice President and General Manager of Loyalty at Sephora
Sephora
Episode: #477: Leaders in Customer Loyalty: Brand Stories | Sephora’s Emmy Brown Berlind on Innovation, Value, and Building Deeper Connections
Karim Nour
Egypt Loyalty Head at ExxonMobil
ExxonMobil
Episode: #476: Leaders in Customer Loyalty: Brand Story | Building Loyalty Through Trust, Simplicity, and Scale: Inside ExxonMobil Egypt’s Rewards+ Program
Steve Galanis
CEO of Cameo
Cameo
Episode: #474: Leaders in Customer Loyalty Brand Story | Red Carpet Loyalty: Cameo’s Bold Bet on Experience-Driven Engagement

Hosts

Mark Johnson
Host of various series focused on customer loyalty strategies and insights.
Ethan Perry
Host from Loyalty360 focusing on industry insights and customer engagement.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

#487: Leaders in Customer Loyalty: Brand Stories | Hospitality at the Heart: How Newk’s Eatery Blends Fresh Flavor, Warmth, and Loyalty
Q: What does value mean to you?
It encompasses quality of food, portion size, and guest experience, which can be different for every customer.
#487: Leaders in Customer Loyalty: Brand Stories | Hospitality at the Heart: How Newk’s Eatery Blends Fresh Flavor, Warmth, and Loyalty
Q: How does customer loyalty play into the broader business strategy and profitability goals you have for the organization?
Customer loyalty directly impacts the frequency of visits and increases average spending, allowing us to rely less on marketing to attract new customers.
#487: Leaders in Customer Loyalty: Brand Stories | Hospitality at the Heart: How Newk’s Eatery Blends Fresh Flavor, Warmth, and Loyalty
Q: How do you determine what's a new franchisee?
We are very selective about who we award franchise rights to, assessing their existing operations and ensuring they align with our standards of hospitality and service.
#487: Leaders in Customer Loyalty: Brand Stories | Hospitality at the Heart: How Newk’s Eatery Blends Fresh Flavor, Warmth, and Loyalty
Q: Can you give us a little bit of a history regarding Newk's?
Newk's was founded in 2004 as a fast casual restaurant focused on hospitality and scratch kitchen quality, emphasizing fresh ingredients and customer connections.
#486: Leaders in Customer Loyalty: Industry Voices | How DragonPass Is Elevating Travel Loyalty Through Trust, Technology, and Time
Q: What made you conduct the customer loyalty study and what can brands take away from it?
The study was conducted to redefine understanding of loyalty dynamics, uncovering five loyalty languages: trust, rewards, simplicity, recognition, and exclusivity.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focusing on the dynamic realm of customer loyalty, episodes explore innovative strategies, proven methodologies, and first-hand experiences shared by leading brands and industry experts. Key themes include personalized customer experiences, emotional connections, and the implementation of loyalty programs tailored to evolving consumer expectations. The discussions often highlight unique brand stories and best practices across various sectors, including retail, hospitality, and technology, while addressing challenges in creating lasting relationships with customers. This series stands out for its actionable insights, making it invaluable for marketers and brand professionals eager to drive engagement and loyalty in their respective audiences... more

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These podcasts share a similar audience with this podcast:

1. Hidden Brain
2. Global News Podcast

How many episodes of this podcast are there?

this podcast launched 5 years ago and published 489 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Chris Cheek
2. Andrew Harrison-Chinn
3. Tara Roth-Sterger
4. Lindsey Camell
5. Danielle Parra
6. Jamie Perry
7. Emmy Brown Berlind
8. Karim Nour

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