
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
| Publishes | Twice weekly | Episodes | 536 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingManagementBusiness | |||

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Brands have understandably been focused for years now on improving the digital experience of their loyalty programs by launching or redesigning their apps, recognizing how much customers prioritize convenience today—and how convenie... more
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When Candice Troupe, the Senior Vice President of Marketing & Partnerships at Scene+, assesses the loyalty space in Canada, one word comes to mind: crowded. She notes that the average Canadian has about 15 loyalty cards in either th... more
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Before Nicole Hulstein began her role as Loyalty Campaign Development Manager at Food Lion, she worked in category management for the grocery chain, primarily focused on produce. And while there might not seem to be a very close con... more
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Platforms such as Spotify, Amazon, and Netflix have not only innovated how people consume music, shop for everyday items, and watch movies and television—they have also permanently transformed the relationship that consumers have wi... more
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Apple Podcasts | #139 | |
Apple Podcasts | #230 |
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The show curates executive-level discussions with loyalty and customer experience leaders from a mix of hospitality, retail, banking, telecommunications, and tech-enabled service brands. Across episodes, guests share how they design and scale loyalty programs, leverage data and AI for personalization, and collaborate with partners to drive emotional and transactional loyalty. A standout pattern is the shift from traditional points-based rewards to experiences, access, and cross-brand ecosystems, often highlighting real-world outcomes like increased engagement, ROI, and brand advocacy. The format tends to combine strategic vision with practical execution stories—ranging from program redesigns and cross-border rollouts to supplier perspective... more
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this podcast launched 6 years ago and published 536 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on this podcast include:
1. Brad Moats
2. Reba Hatcher
3. Byron Kelly
4. Jenn McMillen
5. Michael Shiwdin
6. Jake Harrison
7. Alex Arkhangelskaya
8. Melanie Corasaniti
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