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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Leaders in Customer Loyalty, Powered by Loyalty360

Loyalty360
Customer Loyalty
Loyalty Programs
Emotional Loyalty
Personalization
Community Engagement
Customer Retention
Customer Loyalty Metrics
Loyalty Expo
Customer Engagement
Addtowallet
Customer Experience
Data Analytics
Artificial Intelligence
Customer Segmentation
Program Analytics
Retail Transformation
Petco
Vitalcare Premier Membership
Health and Wellness For Pets
Puttshack

Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.

PublishesTwice weeklyEpisodes483Founded5 years ago
Number of ListenersCategories
ManagementMarketingBusiness

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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Latest Episodes

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For more than a century, Hasbro has been a household name in toys and games, with a portfolio spanning over 1,500 intellectual properties, from childhood classics like Candy Land to iconic titles like Monopoly and Clue. But in today’s... more

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In this Executive Spotlight, Loyalty360 CEO Mark Johnson speaks with Amanda Mitchell, Head of Loyalty at Petro-Canada, proudly owned by Suncor, Canada’s leading integrated energy company. With nearly 20 years of experience, Mitchell b... more

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For decades, car rental has been viewed as a transactional necessity. Simply a checkpoint on the travel journey rather than a meaningful part of it. Beth Gibson, Vice President, Avis First, sees that as a missed opportunity. With the ... more

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In a time when restaurant brands are redefining what value and connection mean to their guests, McAlister’s Deli is standing out by blending purpose-driven hospitality with operational precision and digital intelligence. 

In this edi... more

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Recent Guests

Lindsey Camell
Head of Partnerships and Location-Based Experiences for North America at Hasbro
Hasbro
Episode: Leaders in Customer Loyalty: Brand Story | Play, Partnerships, and Personalization: How Hasbro Builds Loyalty Across Generations
Danielle Parra
Chief Brand Officer at McAlister's Deli
McAlister's Deli
Episode: #480: Leaders in Customer Loyalty: Brand Stories | McAlister’s Deli: Crafting Loyalty Through Purpose, Personalization, and a Perfect Cup of Tea
Jamie Perry
President of Paisly
Paisly
Episode: #479: Leaders in Customer Loyalty Industry Voices | How Paisly is Elevating Travel Loyalty Through Personalization and Partnerships
Emmy Brown Berlind
Senior Vice President and General Manager of Loyalty at Sephora
Sephora
Episode: #477: Leaders in Customer Loyalty: Brand Stories | Sephora’s Emmy Brown Berlind on Innovation, Value, and Building Deeper Connections
Karim Nour
Egypt Loyalty Head at ExxonMobil
ExxonMobil
Episode: #476: Leaders in Customer Loyalty: Brand Story | Building Loyalty Through Trust, Simplicity, and Scale: Inside ExxonMobil Egypt’s Rewards+ Program
Steve Galanis
CEO of Cameo
Cameo
Episode: #474: Leaders in Customer Loyalty Brand Story | Red Carpet Loyalty: Cameo’s Bold Bet on Experience-Driven Engagement
Jim Sturm
President of North America at Capillary Technologies
Capillary Technologies
Episode: #472: Leaders in Customer Loyalty Industry Voices: Capillary Technologies on Global Growth, AI, and the Next Wave of Customer Loyalty
Aly Blawat
Senior Director of Customer Strategy
Blain's Farm & Fleet
Episode: #471: Leaders in Customer Loyalty: Brand Stories | Blain’s Farm & Fleet: Cultivating Loyalty Through Customer Insight, Private Brands, and Purpose-Driven Innovation
David Andreadakis
Chief Commercial Officer at Loyalty Juggernaut
Loyalty Juggernaut
Episode: #470: Leaders in Customer Loyalty: Industry Voices | Loyalty Juggernaut’s David Andreadakis on Redefining the Role of Loyalty in Modern Business

Hosts

Mark Johnson
Host of various series focused on customer loyalty strategies and insights.
Ethan Perry
Host from Loyalty360 focusing on industry insights and customer engagement.

Chart Rankings

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Talking Points

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Leaders in Customer Loyalty: Brand Story | Play, Partnerships, and Personalization: How Hasbro Builds Loyalty Across Generations
Q: What's the next big thing for customer loyalty, customer experience that Hasbro is focused on?
We are focused on moving into the digital space around loyalty and providing gamified solutions.
Leaders in Customer Loyalty: Brand Story | Play, Partnerships, and Personalization: How Hasbro Builds Loyalty Across Generations
Q: How important is personalization in Hasbro's customer engagement and customer loyalty strategies?
It's definitely important. We have some really great examples in our locations with getting customized board games and creating unique experiences for each consumer.
Leaders in Customer Loyalty: Brand Story | Play, Partnerships, and Personalization: How Hasbro Builds Loyalty Across Generations
Q: How do you control the message?
We definitely have guardrails depending on each brand and our expectation of the creative assets.
#480: Leaders in Customer Loyalty: Brand Stories | McAlister’s Deli: Crafting Loyalty Through Purpose, Personalization, and a Perfect Cup of Tea
Q: What can the Loyalty360 do to help you or your team in your customer loyalty journey?
Having conversations across industries helps gather insights on best practices and consumer needs, improving our approach to customer loyalty.
#480: Leaders in Customer Loyalty: Brand Stories | McAlister’s Deli: Crafting Loyalty Through Purpose, Personalization, and a Perfect Cup of Tea
Q: When you look at customer loyalty, what does it mean to you and to McAlister's?
For us, loyalty means nourishing connections; it encompasses the loyalty program but also extends to creating real relationships with our guests.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focusing on the dynamic realm of customer loyalty, episodes explore innovative strategies, proven methodologies, and first-hand experiences shared by leading brands and industry experts. Key themes include personalized customer experiences, emotional connections, and the implementation of loyalty programs tailored to evolving consumer expectations. The discussions often highlight unique brand stories and best practices across various sectors, including retail, hospitality, and technology, while addressing challenges in creating lasting relationships with customers. This series stands out for its actionable insights, making it invaluable for marketers and brand professionals eager to drive engagement and loyalty in their respective audiences... more

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These podcasts share a similar audience with this podcast:

1. Hidden Brain
2. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of this podcast are there?

this podcast launched 5 years ago and published 483 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Lindsey Camell
2. Danielle Parra
3. Jamie Perry
4. Emmy Brown Berlind
5. Karim Nour
6. Steve Galanis
7. Jim Sturm
8. Aly Blawat

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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