Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
| Publishes | Twice weekly | Episodes | 529 | Founded | 6 years ago |
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| Number of Listeners | Categories | BusinessManagementMarketing | |||
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As one of the pioneers of loyalty and rewards programs, the airline industry has long known the value these programs bring when it comes to customer engagement and retention. But in the aftermath of the Covid-19 pandemic—which groun... more
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When Jenn McMillen began her role as Vice President of Guest Loyalty and Insights at Nothing Bunt Cakes in November 2024, she was tasked with the enormous responsibility of jumpstarting a loyalty program that was essentially dormant... more
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Wyndham Hotels & Resorts, which was founded in 1981, has become one of the world's largest hotel franchising companies with over 8,000 properties across 100 countries and over 20 brands across the world. But competition remains fier... more
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The advent of artificial intelligence is expected to create significant opportunities for brands to connect with consumers through AI-powered loyalty programs that become increasingly more efficient and personalized.
But Jakob Har... more
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Apple Podcasts | #164 |  Israel/Business/Management |
Apple Podcasts | #169 |  Chile/Business/Management |
Apple Podcasts | #248 |  South Korea/Business/Management |
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Recent interactions between the hosts and their guests.
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
The show centers on loyalty programs, customer experience, and data-driven strategies across a wide range of industries, from hospitality and travel to quick-service restaurants and retail. Episodes frequently explore how brands simplify loyalty, leverage partnerships, and integrate personalization with technology—often discussing first- and zero-party data, AI-enabled marketing, and the shift from transactional rewards to more meaningful, experience-based value. A notable pattern is the emphasis on practical implementations, such as simplified reward structures, end-to-end guest journeys, and omni-channel engagement, with real-world lessons from executives responsible for loyalty programs, partnerships, and customer engagement. The program... more
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How many episodes of this podcast are there?
this podcast launched 6 years ago and published 529 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Jenn McMillen
2. Michael Shiwdin
3. Jake Harrison
4. Alex Arkhangelskaya
5. Melanie Corasaniti
6. Jake Finch
7. David Glantz
8. Jürgen Hesse
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