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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Leaders in Customer Loyalty, Powered by Loyalty360

Loyalty360
Customer Loyalty
Loyalty Programs
Emotional Loyalty
Personalization
Community Engagement
Loyalty Expo
Customer Loyalty Metrics
Customer Retention
Customer Engagement
Addtowallet
Customer Experience
Data Analytics
Artificial Intelligence
Customer Segmentation
Program Analytics
Health and Wellness For Pets
Petco
Retail Transformation
Vitalcare Premier Membership
Puttshack

Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.

PublishesTwice weeklyEpisodes513Founded6 years ago
Number of ListenersCategories
BusinessMarketingManagement

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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Latest Episodes

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For many brands, figuring out how to improve loyalty outcomes in 2026 can feel a bit like searching for the meaning of life: Complex, constantly evolving, and deeply personal. What drives loyalty today isn’t one universal formula, but a ... more

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What if hotel loyalty wasn’t built just for road warriors, but for the way the average person actually travels? That’s the question driving the evolution of Choice Privileges. As travel behaviors shift and consumers demand more flexibili... more

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Nearly two decades after first firing up the grill, Hot Head Burritos, with its fiery mascot Leroy leading the charge, has grown from a Dayton favorite into a fast-casual brand with serious regional momentum. Known for bold flavors and a... more

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As loyalty programs move into 2026, brands are confronting a fundamental shift: loyalty is no longer sustained by accumulation alone. Points, miles, and introductory bonuses still matter, but they no longer guarantee relevance or emotion... more

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Recent Guests

Nandika Suri
Vice President of Loyalty at Choice Hotels
Choice Hotels
Episode: Leaders in Customer Loyalty: Brand Stories | Designing Loyalty for the Way People Travel: Choice Privileges’ Evolving Value Strategy
Eileen Peacock
Senior Vice President and General Manager of Valuedynamx US
Valuedynamx
Episode: Leaders in Customer Loyalty: Supplier Voices | Inside Valuedynamx’s Perspective on the Forces Redefining Loyalty in 2026
Rachel Masocol
Director of Digital Marketing at Jollibee Group North America
Jollibee Group North America
Episode: #508: Leaders in Customer Loyalty: Brand Stories | Inside Jollibee’s Digital-First Loyalty Strategy Driving Rapid Expansion
Enna Allen
Senior Vice President of Marketing at Simon
Simon Property Group
Episode: #506: Leaders in Customer Loyalty: Brand Stories | How Simon Is Redefining Loyalty in Shopping Centers
Emily Merkle
Senior Vice President of Analytics and Data Science at Phaedon
Phaedon
Episode: #504: Leaders in Customer Loyalty: Supplier Voices | How Phaedon Sees Loyalty Evolving from Programs to Personal Systems in 2026
Andy Rebhun
Chief Marketing and Experience Officer at CAVA
CAVA
Episode: #501: Leaders in Customer Loyalty: Brand Stories | CAVA Blends Bold Mediterranean Flavors with Experience, Innovation, and Outstanding Service
Hayley Hanel
Senior Manager of Strategic Consulting at Kobie Marketing, specializing in loyalty ecosystem design and strategy.
Kobie Marketing
Episode: #498: Leaders in Customer Loyalty: Industry Voices | Inside Kobie’s Perspective on the Forces Shaping Loyalty in 2026
Jodi Boyce
Chief Marketing Officer at Teriyaki Madness
Teriyaki Madness
Episode: #497: Leaders in Customer Loyalty: Brand Stories | Teriyaki Madness: Driving National Growth Using Tech, Flavor, and Fun!
Yonatan Schreiber
Co-founder and CEO of Blings, an AI-powered video personalization platform.
Blings
Episode: #496: Leaders in Customer Loyalty: Industry Voices | Blings: Putting the Personal into Loyalty Programs

Host

Mark Johnson
Host of Leaders in Customer Loyalty, focusing on innovative brands and strategies to enhance customer engagement and loyalty.

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Leaders in Customer Loyalty: Brand Story | From Sticker Cards to Smart Rewards: Hot Head Burritos Evolves Loyalty
Q: How do you maintain customer engagement through your loyalty program?
Peter explained that their mobile app and loyalty platform are integrated, encouraging higher participation rates and engagement.
Leaders in Customer Loyalty: Brand Story | From Sticker Cards to Smart Rewards: Hot Head Burritos Evolves Loyalty
Q: What makes Hot Head Burritos stand out in the fast casual industry?
Peter highlighted their bold, unique flavors and the fun brand personality which includes their mascot, Leroy.
Leaders in Customer Loyalty: Supplier Voices | Inside Valuedynamx’s Perspective on the Forces Redefining Loyalty in 2026
Q: How can brands improve their loyalty programs?
Brands should focus on understanding and fulfilling their customers' needs beyond transactions, creating a comprehensive ecosystem of rewards and experiences.
Leaders in Customer Loyalty: Supplier Voices | Inside Valuedynamx’s Perspective on the Forces Redefining Loyalty in 2026
Q: What complexities do you see in the blending of traditional loyalty program pieces?
Lessons from subscription marketing show that brands shouldn't penalize loyal customers with rising costs; maintaining engagement and consistent value is essential.
Leaders in Customer Loyalty: Supplier Voices | Inside Valuedynamx’s Perspective on the Forces Redefining Loyalty in 2026
Q: What are the emerging consumer behaviors affecting loyalty strategies as we move into 2026?
Transparency in loyalty programs is increasingly critical, as customers need to understand the value they receive to remain engaged.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focusing on the complexities of customer loyalty, this podcast features executive leaders and industry experts who share innovative ideas and actionable strategies to enhance customer experience and engagement. Discussions often revolve around the evolving landscapes of various sectors, particularly in retail, dining, and technology, highlighting how brands leverage loyalty programs and customer feedback to foster deeper connections with their audiences. Each episode aims to provide listeners with insights that help them navigate the challenges of maintaining and growing brand loyalty in a competitive market, with a special emphasis on using data-driven decision-making and technology to enhance the customer journey.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Global News Podcast
2. Customer Confidential: Untold Stories of Earned Growth

How many episodes of this podcast are there?

this podcast launched 6 years ago and published 513 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Nandika Suri
2. Eileen Peacock
3. Rachel Masocol
4. Enna Allen
5. Emily Merkle
6. Andy Rebhun
7. Hayley Hanel
8. Jodi Boyce

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