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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Leaders in Customer Loyalty, Powered by Loyalty360

Loyalty360
Customer Loyalty
Loyalty Programs
Emotional Loyalty
Personalization
Community Engagement
Customer Retention
Loyalty Expo
Customer Loyalty Metrics
Customer Engagement
Addtowallet
Customer Experience
Data Analytics
Artificial Intelligence
Customer Segmentation
Program Analytics
Health and Wellness For Pets
Retail Transformation
Petco
Vitalcare Premier Membership
Puttshack

Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.

PublishesTwice weeklyEpisodes502Founded6 years ago
Number of ListenersCategories
MarketingBusinessManagement

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Artwork for Leaders in Customer Loyalty, Powered by Loyalty360

Latest Episodes

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Loyalty programs aren’t failing because they lack features: they’re failing because customers don’t feel value fast enough. As consumer budgets tighten and expectations accelerate, patience has become one of the scarcest resources bra... more

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As one of the fastest-growing fast-casual brands, Mediterranean eatery, CAVA, was founded in 2010 as a full-service restaurant. The company’s goal is to make delicious food that customers feel good about buying and eating. Today, the ... more

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As brands enter 2026, loyalty strategies are being reshaped by economic pressure, rapidly shifting consumer expectations, and the accelerating role of technology. Rising costs, tighter margins, and changing audience behaviors have for... more

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White Castle’s loyal fan base has kept America’s “first fast-food hamburger chain” in business for nearly 105 years. What makes this brand still appeal to consumers and continue to expand, especially when other chains struggle to keep... more

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Recent Guests

Hayley Hanel
Senior Manager of Strategic Consulting at Kobie Marketing, specializing in loyalty ecosystem design and strategy.
Kobie Marketing
Episode: Leaders in Customer Loyalty: Industry Voices | Inside Kobie’s Perspective on the Forces Shaping Loyalty in 2026
Jodi Boyce
Chief Marketing Officer at Teriyaki Madness
Teriyaki Madness
Episode: #497: Leaders in Customer Loyalty: Brand Stories | Teriyaki Madness: Driving National Growth Using Tech, Flavor, and Fun!
Yonatan Schreiber
Co-founder and CEO of Blings, an AI-powered video personalization platform.
Blings
Episode: #496: Leaders in Customer Loyalty: Industry Voices | Blings: Putting the Personal into Loyalty Programs
Mac Malchow
Vice President of Marketing and Development at Toppers Pizza.
Toppers Pizza
Episode: #495: Leaders in Customer Loyalty: Brand Stories | Baked-In Loyalty: Toppers Pizza’s Recipe for Connection and Growth
Jeremy Dalkoff
Vice President of Partnerships and Travel Experiences at Collinson International
Collinson International
Episode: #494: Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers
Mike Donini
Senior Buyer at Maritz, focusing on merchandise rewards and market trends.
Maritz
Episode: #492: Leaders in Customer Loyalty: Industry Voices | The New Incentive Landscape: Maritz's Collections Motivate Members
David Salama
Chief Digital Officer at Insomnia Cookies
Insomnia Cookies
Episode: #491: Leaders in Customer Loyalty: Brand Stories | How Insomnia Cookies Turns Late-Night Cravings Into Community
Denise Holt
Senior Vice President and Head of Strategy, Experience, Research, and Insight at Phaedon
Phaedon
Episode: #490: Leaders in Customer Loyalty Industry Voices: Driving Emotional Connections That Survive Competitive Pressures
Sid Krishna
Vice President of Loyalty at Carnival Cruise Lines
Carnival Cruise Line
Episode: #489: Leaders in Customer Loyalty: Brand Story | Reimagining Loyalty at Sea: Inside Carnival Cruise Line’s New Rewards Experience

Host

Mark Johnson
Host of Leaders in Customer Loyalty, focusing on innovative brands and strategies to enhance customer engagement and loyalty.

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Talking Points

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Leaders in Customer Loyalty: Brand Story | A Century of the Crave: White Castle's Recipe for Retaining Loyal Fans for 105 Years
Q: What do you think is the biggest competitor you have in the space?
The biggest competitor is boredom, and remaining relevant is essential.
Leaders in Customer Loyalty: Brand Story | A Century of the Crave: White Castle's Recipe for Retaining Loyal Fans for 105 Years
Q: What are some of the goals or objectives of the Craver Nation Rewards program?
The goals were to better understand the customer and to offer them a convenient way to share feedback and enhance their experience.
Leaders in Customer Loyalty: Brand Story | A Century of the Crave: White Castle's Recipe for Retaining Loyal Fans for 105 Years
Q: How do you engage the younger generation?
By meeting them where they are and creating memorable moments, especially in late night settings.
Leaders in Customer Loyalty: Brand Story | A Century of the Crave: White Castle's Recipe for Retaining Loyal Fans for 105 Years
Q: What has driven the brand's longevity and ability to stay relevant for north of a century?
It's about the unique taste and tremendous loyalty, being family-owned allows for authentic engagement without Wall Street pressures.
#497: Leaders in Customer Loyalty: Brand Stories | Teriyaki Madness: Driving National Growth Using Tech, Flavor, and Fun!
Q: How do you perceive the evolving fast casual space post-COVID?
Convenience has shifted from a preference to a demand, with consumers expecting easy access to food through apps and delivery services.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Focusing on the complexities of customer loyalty, this podcast features executive leaders and industry experts who share innovative ideas and actionable strategies to enhance customer experience and engagement. Discussions often revolve around the evolving landscapes of various sectors, particularly in retail, dining, and technology, highlighting how brands leverage loyalty programs and customer feedback to foster deeper connections with their audiences. Each episode aims to provide listeners with insights that help them navigate the challenges of maintaining and growing brand loyalty in a competitive market, with a special emphasis on using data-driven decision-making and technology to enhance the customer journey.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Global News Podcast
2. Customer Confidential: Untold Stories of Earned Growth

How many episodes of this podcast are there?

this podcast launched 6 years ago and published 502 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Hayley Hanel
2. Jodi Boyce
3. Yonatan Schreiber
4. Mac Malchow
5. Jeremy Dalkoff
6. Mike Donini
7. David Salama
8. Denise Holt

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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