Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expertThe Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insi... more
| Publishes | Weekly | Episodes | 232 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
Listen to the Podcast
Latest Episodes
Episode 232: When AI Shifts the Balance of Power to Consumers: Preparing for a New Business Reality Matt Harris, Partner at Bain Capital Ventures, argues that generative AI will soon empower customers in unexpected ways. Consumers, he predicts, will ... more
Discover the engine of Earned Growth as Rob Markey and Fred Reichheld, Bain Fellow and "Winning On Purpose” author, hold a working session on how references and referrals significantly contribute to organic growth. Rob and Fred unearth the pivotal ro... more
Why would a world-class sports academy invest in a student center, rather than more coaches, fancy equipment, or dorms? IMG Academy, a Florida boarding school, turns out some of the most successful college and professional athletes around. Its presid... more
How can businesses transcend traditional customer service boundaries to establish new customer experience benchmarks? Stan Swinton, Founder and General Manager of NPSx, Bain & Company, discusses how a comprehensive approach to customer experience ext... more
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Reviews
- Great insights and content
Thank you for your podcast! As a CX analyst, I throughly enjoy listening, and appreciate that you remain on topic and provide great insights clear and concisely.
Apple Podcasts5Kn0243
United States6 months ago - Excellent listening for CX and loyalty
Great podcast. Love the interviews and really helps paint the picture for why/how loyalty matters. Practical as well as inspirational. more
Apple Podcasts5closet snobUnited States6 months ago - Underrated podcast
This is my favorite podcast for customer experience. It’s underrated for the quality of topics and interviews. I love that the show continues to build and share NPS improvements. Definitely recommend it!
Apple Podcasts5Redlead0United Statesa year ago - Great insights into NPS
Contemporary practices with great contributors
Apple Podcasts54006david
Australia4 years ago - Excellent listening for CX and loyalty
Great podcast. Love the interviews and really helps paint the picture for why/how loyalty matters. Practical as well as inspirational.
Apple Podcasts5closet snobUnited States5 years ago
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Chart Rankings
Apple Podcasts | #188 |  United Kingdom/Business/Management |
Apple Podcasts | #153 |  Germany/Business/Management |
Apple Podcasts | #75 |  South Korea/Business/Management |
Apple Podcasts | #110 |  Ukraine/Business/Management |
Apple Podcasts | #117 |  New Zealand/Business/Management |
Apple Podcasts | #132 |  Finland/Business/Management |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
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