Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expertThe Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insi... more
| Publishes | Weekly | Episodes | 256 | Founded | 12 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
Listen to this Podcast
Latest Episodes
Episode 256: What turns CX skeptics into advocates? A listening engine that makes caring for those you serve the gold standard.
At IMG Academy, a private sports academy and boarding school in Florida, Chief Operating Officer Mike Milliron led the l... more
Episode 255: One of healthcare’s biggest blind spots? When patients turn 18. It’s the moment they age out of pediatrics and fall headfirst into a system designed to prioritize older, sicker adults. Physicians, stretched thin, reserve energy for compl... more
Episode 254: What if the future of AI in customer experience is built not by giant platforms but by small, reusable, open source AI agents?
Gurdeep Pall, President of AI Strategy at Qualtrics, believes open, modular AI agents will outmaneuver big t... more
Episode 253: Desjardins thought its cooperative roots made it member-first by default. Then members started leaving.
Desjardins is a 125-year-old financial co-op based in Quebec. It has deep community ties and a proud history. But that pride masked... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
Recent Guests
Host
Reviews
- Authentic conversations with experts in CS
Rob and his incredibly knowledgeable guests consistently deliver nothing but value in each and every episode. Packed with all the essentials that make a CS/CX show fabulous — insightful trends, tips, and assets for success in this field. Plus, they bring an authenticity and insight you won’t find anywhere else. Thanks for creating such a stellar show, Rob. Keep up the fantastic work!
Apple Podcasts5Linda__Lee_
Philippinesa year ago - Great insights and content
Thank you for your podcast! As a CX analyst, I throughly enjoy listening, and appreciate that you remain on topic and provide great insights clear and concisely.
Apple Podcasts5Kn0243
United States2 years ago - Excellent listening for CX and loyalty
Great podcast. Love the interviews and really helps paint the picture for why/how loyalty matters. Practical as well as inspirational.
Edited to add: love the new name and branding!
Apple Podcasts5closet snobUnited States2 years ago - Underrated podcast
This is my favorite podcast for customer experience. It’s underrated for the quality of topics and interviews. I love that the show continues to build and share NPS improvements. Definitely recommend it!
Apple Podcasts5Redlead0United States3 years ago - Great insights into NPS
Contemporary practices with great contributors
Apple Podcasts54006david
Australia5 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #198 |  United Kingdom/Business/Management |
Apple Podcasts | #95 | Australia/Business/Management |
Apple Podcasts | #91 |  Colombia/Business/Management |
Apple Podcasts | #174 |  South Korea/Business/Management |
Apple Podcasts | #174 |  Brazil/Business/Management |
Apple Podcasts | #188 |  Finland/Business/Management |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This series provides in-depth discussions surrounding customer and employee loyalty through the lens of industry transformation. With a strong focus on customer experience (CX), the episodes tackle pressing topics such as customer journey mapping, insights, and the Net Promoter Score (NPS) framework. Renowned industry experts, including executives and thought leaders, share their stories and strategies, providing actionable insights for organizations aiming to foster loyalty and growth. The podcast stands out for its balanced mix of empirical data, authentic storytelling, and innovative methodologies that challenge conventional approaches to customer engagement, making it a vital resource for professionals dedicated to enhancing their busin... more
Where can I find podcast stats for this podcast?
Rephonic provides a wide range of podcast stats for this podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to this podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does this podcast get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for this podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for this podcast?
Rephonic provides comprehensive predictive audience data for this podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does this podcast have?
To see how many followers or subscribers this podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. People I (Mostly) Admire
2. HBR IdeaCast
3. HBR On Leadership
4. WSJ What’s News
5. Coaching Real Leaders
How many episodes of this podcast are there?
this podcast launched 12 years ago and published 256 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact this podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for this podcast?
Rephonic pulls ratings and reviews for this podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for this podcast?
Rephonic provides full transcripts for episodes of this podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Mike Milliron
2. Tim Pernetti
3. Gurdeep Pall
4. Séverine Clairet
5. Mathieu Staniulis
6. Erin Wallace
7. Mike Valanzola
8. Sean McEntire
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.