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The Daily Standup

Lifetime Value Media
Customer Success
Impostor Syndrome
Customer Satisfaction
Business Strategy
Saas
Account Health
Metrics
Retention
Sales
Change Management
Collaboration
Product Development
Women In Tech
Customer Behavior
Retention Strategies
Engagement Data
Confidence Building
Self-Affirmation
Personal Branding
Emotional Intelligence

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and n... more

PublishesDailyEpisodes100Founded3 years ago
Categories
CareersTechnologyBusiness

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Latest Episodes

Episode 280: Jonathon Garcia debunks Dillon's fears about everyone's new favorite term: "fractional."

⏱️ Timestamps:

00:00:00 - Intro

00:02:08 - The future is fractional

00:02:53 - Balancing senior and entry roles

00:03:39 - Remote work revo... more

Episode 279: Amanda Hershberger is building something from the ground up.

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - Building Agent Fire

00:01:55 - Webinars for scrappy startups

00:03:05 - Structuring webinars effectively

00:04:08 - Engaging th... more

Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in.

⏱️ Timestamps:

00:00:00 - Intro

00:02:49 - The CS leadership trap

00:03:19 - Head of CS: A limbo role

00:04:26 - Titles and their implications... more

What does digital CS mean nowadays?

Kristi and Stino dispel the myth that digital CS means...just send more emails.

⏱️ Timestamps:

00:00:00 - Intro

00:01:20 - Digital CS and playbook fatigue

00:04:42 - Why self-service feels like a chore

00:07:... more

Key Facts

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Recent Guests

Amanda Hershberger
A real estate agent who transitioned into customer success, with five years of experience in the field.
AgentFire
Episode: Scaling engagement | Amanda Hershberger
Mike Lemire
Founder of Harmonic Leadership, focusing on executive coaching and customer success leadership development
Harmonic Leadership
Episode: Authority & discipline | Mike Lemire
Ricardo Araujo
Customer success professional based in Portugal
Episode: Reaching across the aisle | Ricardo Araujo
Monica Stewart
CEO and founder of MSB Consulting
MSB Consulting
Episode: Tighten the loop | Monica Stewart
Laura Kightlinger
A 10-year-long customer success leader based in Lisbon, who is now advising in the CS space and exploring side projects.
Episode: Recharge the batteries | Laura Kightlinger
Jeff Moss
VP of Customer Success and consultant with a background in customer success, retention, and sales.
Episode: What makes us human | Jeff Moss
Dr. Andrea Wojnicki
An executive communication coach at Talk About Talk who coaches customers success executives.
Talk About Talk
Episode: Be yourself on purpose | Andrea Wojnicki
Therese Mucherie
Director of Customer Management at Endshift
Endshift
Episode: Where do we go from here? | Therese Mucherie
Ezra Zimbler
Founder of Ezra Zimbler Consulting, former LinkedIn employee
Ezra Zimbler Consulting
Episode: See the unicorn, be the unicorn | Ezra Zimbler

Host

Dillon Young
Co-Host focused on engaging discussions and insights from various industry leaders.

Reviews

5.0 out of 5 stars from 19 ratings
  • Entertaining and informative

    Great guests, strong opinions, consistently good content. You can’t ask for more from any podcast, let alone one focused on the customer success industry. Thanks for your efforts and happy to have participated on the show.

    Apple Podcasts
    5
    Chad_Horenfeldt
    United States3 months ago

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#190
China/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

Stockholm syndrome | Jonathon Garcia
Q: Are there any concerns about fractional roles making employees feel more disposable?
Jonathon acknowledged that while this is a concern, the reality is that it has always been this way; it's just becoming more apparent as companies aim for efficiency.
Stockholm syndrome | Jonathon Garcia
Q: What is on your mind when it comes to customer success?
Jonathon discussed how the future of employment will be more focused on fractional roles rather than full-time hires, emphasizing the importance of hiring for outcomes instead of merely filling positions.
Test & optimize | Scott Shou
Q: How do you educate your customers about running a solid, comprehensive test?
Scott explains they design an optimization calculator to help set expectations and communicate the complexity of business buildout.
Test & optimize | Scott Shou
Q: What is on your mind?
Scott discusses the challenges faced by marketers transitioning from driving traffic for others to building their own businesses and the limitations of traditional testing methods.
Fog of war | Justin Neal
Q: What do you attribute the change in customer success to?
External factors, including larger economic issues and the need for companies to directly tie revenue to every role.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Daily Standup

What is The Daily Standup about and what kind of topics does it cover?

A flagship podcast targeting customer success and post-sale industry professionals, featuring a blend of insights from both seasoned experts and newcomers. Discussions often address evolving trends in customer engagement, leadership challenges, and practical strategies for improving customer satisfaction in various sectors. The content emphasizes relatable anecdotes and humorous exchanges among the co-hosts, creating an engaging atmosphere for listeners exploring the complexities of the modern workplace. Unique aspects of the show include its daily release format and the co-hosts’ focus on real-world applications and personal experiences, making it a compelling resource for anyone involved in customer success and related fields.

Where can I find podcast stats for The Daily Standup?

Rephonic provides a wide range of podcast stats for The Daily Standup. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Daily Standup and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does The Daily Standup get?

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What are the audience demographics for The Daily Standup?

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How many subscribers and views does The Daily Standup have?

To see how many followers or subscribers The Daily Standup has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Daily Standup?

These podcasts share a similar audience with The Daily Standup:

1. [Un]Churned – The No. 1 Podcast for Customer Retention
2. The Mel Robbins Podcast

How many episodes of The Daily Standup are there?

The Daily Standup launched 3 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Daily Standup?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Daily Standup?

Rephonic pulls ratings and reviews for The Daily Standup from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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How do I access podcast episode transcripts for The Daily Standup?

Rephonic provides full transcripts for episodes of The Daily Standup. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on The Daily Standup?

Recent guests on The Daily Standup include:

1. Amanda Hershberger
2. Mike Lemire
3. Ricardo Araujo
4. Monica Stewart
5. Laura Kightlinger
6. Jeff Moss
7. Dr. Andrea Wojnicki
8. Therese Mucherie

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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