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Artwork for Leveraging the Laboratory

Leveraging the Laboratory

Mayo Clinic Laboratories
Mayo Clinic Laboratories
Laboratory Outreach Programs
Customer Service
Patient Experience
Phlebotomy
Patient Care
Outreach Program
Surveys
Outreach Programs
Goal Setting
Mayo Clinic
Laboratory Services
FDA
Pathology
Medical Laboratory Science
Outreach Program Communication
Healthcare Communication
Service Recovery
Laboratory Medicine
Customer Feedback

A Mayo Clinic podcast for administrators, outreach managers, and laboratory professionals hosted by Jane Hermansen, outreach manager at Mayo Clinic Laboratories, on how to best leverage and optimize the laboratory for patients, clients, and staff.

PublishesMonthlyEpisodes44Founded3 years ago
Number of ListenersCategories
MedicineManagementHealth & FitnessBusiness

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Artwork for Leveraging the Laboratory

Latest Episodes

In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes to discuss how to identify and engage new customers. They pul... more

In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes for the second episode in a two-part series on skilled nursin... more

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In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes for the first installment of a two-part series on skilled nur... more

YouTube

In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes to discuss National Medical Laboratory Professionals Week and... more

YouTube

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Recent Guests

Chelsea Conn
Director of Regulatory Affairs for the Department of Laboratory Medicine and Pathology at Mayo Clinic
Mayo Clinic
Episode: Key Updates on Today’s Regulatory Landscape for Outreach Laboratories
Ellen Dijkman Dulkes
Outreach solution strategist at Mayo Clinic Laboratories
Mayo Clinic Laboratories
Episode: Practical Strategies for Boosting Outreach Laboratory Profitability
Wendy Daigle
Outreach solution strategist at Mayo Clinic Laboratories
Mayo Clinic Laboratories
Episode: Practical Strategies for Boosting Outreach Laboratory Profitability
Todd Juen
Supervisor within the outpatient phlebotomy department at Mayo Clinic
Mayo Clinic
Episode: Delivering Exceptional Phlebotomy Experiences to Patients With Unique Needs
Brianne Newton
Outreach solution strategist within Mayo Clinic Laboratories
Mayo Clinic Laboratories
Episode: Elevating Your Customer Service
Dr. Vipul Trivedi
Chair of Pathology for the Mayo Clinic Health System
Mayo Clinic Health System
Episode: Pathologists’ Important Roles in Community Medicine
Isak Schmidley
Medical laboratory scientist at Christus Health Hospital, graduate student, youngest person to pass the ASCP Medical Lab Scientist Exam
Christus Health Hospital
Episode: Engaging the Next Generation of Lab Professionals

Host

Jane Hermansen
Host of Leveraging the Laboratory

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

Celebrating Laboratory Professionals: Ideas for a Meaningful Lab Week
Q: Are you ready? What's your favorite part of the job?
The guests highlight the behind-the-scenes nature of the work, enjoying indirect patient care through seamless lab services and the satisfaction of supporting health care providers and patients, emphasizing the personal fulfillment from helping ensure patients receive the right care at the right time.
Creating Effective Outreach Leadership Roles
Q: What does an average day look like for an outreach leader across multiple facilities?
A mix of client interaction, daily huddles, monitoring service levels, and coordinating with call centers, couriers, and phlebotomy; the day is driven by changing priorities and ongoing problem-solving.
Key Updates on Today’s Regulatory Landscape for Outreach Laboratories
Q: What's going on with PAMA nowadays?
PAMA has been delayed again, with the new Results Act aiming to streamline reimbursement regulations and include more labs in the sampling process.
Key Updates on Today’s Regulatory Landscape for Outreach Laboratories
Q: What should labs do regarding validation now that the LDT rule is gone?
Labs should refer to CLIA and CAP regulations, which still require validation processes for laboratory developed tests including documentation and compliance with existing standards.
Key Updates on Today’s Regulatory Landscape for Outreach Laboratories
Q: Can you tell us what the newest and latest news is regarding laboratory industry regulations?
The FDA's rule on lab-developed tests has been vacated, allowing labs to revert to previous regulations, although vigilance for possible future changes is recommended.

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Frequently Asked Questions About Leveraging the Laboratory

What is Leveraging the Laboratory about and what kind of topics does it cover?

The series centers on optimizing laboratory operations for patients, clients, and staff, with a focus on practical strategies for outreach, regulation, and service delivery within clinical labs. Across episodes, listeners encounter a mix of goal-setting for outreach programs, regulatory updates affecting lab operations, profitability tactics, patient experience enhancements in phlebotomy, and best practices for communications, website presence, and test catalogs. Notable threads include how to engage labs early in initiatives, data-driven decision-making to justify programs, navigating evolving CLIA and FDA-related considerations, and improving internal and client-facing communication to drive adoption and efficiency. The show tends to blen... more

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Which podcasts are similar to Leveraging the Laboratory?

These podcasts share a similar audience with Leveraging the Laboratory:

1. Morbid

How many episodes of Leveraging the Laboratory are there?

Leveraging the Laboratory launched 3 years ago and published 44 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Leveraging the Laboratory?

Recent guests on Leveraging the Laboratory include:

1. Chelsea Conn
2. Ellen Dijkman Dulkes
3. Wendy Daigle
4. Todd Juen
5. Brianne Newton
6. Dr. Vipul Trivedi
7. Isak Schmidley

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