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Leveraging the Laboratory

Mayo Clinic Laboratories
Laboratory Outreach Programs
Mayo Clinic Laboratories
Customer Service
Patient Experience
Outreach Program
Phlebotomy
Patient Care
Surveys
Mayo Clinic
Medical Laboratory Science
Pathology
Outreach Program Communication
Healthcare Communication
Service Recovery
FDA
Customer Feedback
Outreach Program Failure
Test Ordering Process
Career Development In Healthcare
Hematology

A Mayo Clinic podcast for administrators, outreach managers, and laboratory professionals hosted by Jane Hermansen, outreach manager at Mayo Clinic Laboratories, on how to best leverage and optimize the laboratory for patients, clients, and staff.

PublishesMonthlyEpisodes38Founded2 years ago
Number of ListenersCategories
MedicineBusinessHealth & FitnessManagement

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Artwork for Leveraging the Laboratory

Latest Episodes

In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, welcomes Chelsea Conn, Mayo Clinic Laboratories’ director of regulatory affairs. Together, they break down the latest regulatory... more

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In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Wendy Daigle and Ellen Dijkman Dulkes, outreach solutions specialists. Together, they share practical strategies th... more

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In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Todd Juen, outpatient lab supervisor at Mayo Clinic. Together, they explore how to deliver exceptional experiences ... more

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In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes. Together, they dive into the power of communication in labor... more

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Recent Guests

Chelsea Conn
Director of Regulatory Affairs for the Department of Laboratory Medicine and Pathology at Mayo Clinic
Mayo Clinic
Episode: Key Updates on Today’s Regulatory Landscape for Outreach Laboratories
Wendy Daigle
Outreach solution strategist at Mayo Clinic Laboratories
Mayo Clinic Laboratories
Episode: Practical Strategies for Boosting Outreach Laboratory Profitability
Todd Juen
Supervisor within the outpatient phlebotomy department at Mayo Clinic
Mayo Clinic
Episode: Delivering Exceptional Phlebotomy Experiences to Patients With Unique Needs
Ellen Dijkman Dulkes
Outreach solution strategist within Mayo Clinic Laboratories
Mayo Clinic Laboratories
Episode: Elevating Your Customer Service
Brianne Newton
Outreach solution strategist within Mayo Clinic Laboratories
Mayo Clinic Laboratories
Episode: Elevating Your Customer Service
Dr. Vipul Trivedi
Chair of Pathology for the Mayo Clinic Health System
Mayo Clinic Health System
Episode: Pathologists’ Important Roles in Community Medicine
Isak Schmidley
Medical laboratory scientist at Christus Health Hospital, graduate student, youngest person to pass the ASCP Medical Lab Scientist Exam
Christus Health Hospital
Episode: Engaging the Next Generation of Lab Professionals

Host

Jane Hermansen
Host and Outreach Manager at Mayo Clinic Laboratories, specializing in leveraging laboratory services for better patient care.

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Talking Points

Recent interactions between the hosts and their guests.

Key Updates on Today’s Regulatory Landscape for Outreach Laboratories
Q: What's going on with PAMA nowadays?
PAMA has been delayed again, with the new Results Act aiming to streamline reimbursement regulations and include more labs in the sampling process.
Key Updates on Today’s Regulatory Landscape for Outreach Laboratories
Q: What should labs do regarding validation now that the LDT rule is gone?
Labs should refer to CLIA and CAP regulations, which still require validation processes for laboratory developed tests including documentation and compliance with existing standards.
Key Updates on Today’s Regulatory Landscape for Outreach Laboratories
Q: Can you tell us what the newest and latest news is regarding laboratory industry regulations?
The FDA's rule on lab-developed tests has been vacated, allowing labs to revert to previous regulations, although vigilance for possible future changes is recommended.
Building Momentum for Outreach Implementation Success
Q: How do you suggest you get the buy-in that you need?
Begin with effective communication, sharing both wins and areas of improvement, while using a corporate business plan template to strengthen your proposal.
Delivering Exceptional Phlebotomy Experiences to Patients With Unique Needs
Q: What do you want our audience to know about?
Phlebotomy may seem routine, but new technologies are emerging, including autonomous blood collection devices.

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Frequently Asked Questions About Leveraging the Laboratory

What is Leveraging the Laboratory about and what kind of topics does it cover?

Focused on the intersection of laboratory services and healthcare outreach, this series brings valuable discussions surrounding effective strategies for optimizing laboratory functioning to improve patient care. Episodes cover a wide range of topics including customer service, service recovery, and the key roles played by pathologists in enhancing collaborative patient care. Listeners are presented with practical insights and anecdotes from professionals in the field, aiming to elevate standards in laboratory outreach programs and improve the patient experience. The content is particularly relevant for healthcare professionals seeking to refine operational efficiencies within their laboratories.

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Which podcasts are similar to Leveraging the Laboratory?

These podcasts share a similar audience with Leveraging the Laboratory:

1. The Daily

How many episodes of Leveraging the Laboratory are there?

Leveraging the Laboratory launched 2 years ago and published 38 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Leveraging the Laboratory?

Recent guests on Leveraging the Laboratory include:

1. Chelsea Conn
2. Wendy Daigle
3. Todd Juen
4. Ellen Dijkman Dulkes
5. Brianne Newton
6. Dr. Vipul Trivedi
7. Isak Schmidley

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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