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Knowledgebase Ninjas

Gowri Ramkumar
Technical Writing
Documentation
Artificial Intelligence
User Experience
AI In Technical Writing
Content Migration
Document360 Global Writers Awards
AI In Documentation
UX Writing
Technical Documentation
Document360
User Manuals
API Documentation
Search Engine Optimization
Content Operations
Document Management Systems
Knowledge Management
User Feedback
AI Tools
Self-Service Documentation

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

PublishesTwice monthlyEpisodes162Founded6 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for Knowledgebase Ninjas

Latest Episodes

In this episode of Knowledgebase Ninjas, we have Ramesh Aiyyangar, Founder of Tech Write Pro. He discusses how technical writing is evolving in the age of AI. He emphasizes that modern technical writers must go beyond documentation and develop skills... more

In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Rutva Safi, Senior Technical Writer at GANTNER, about her journey into technical writing and the impact of AI on documentation. Rutva explains how AI can support writers rather... more

In this episode of Knowledge Base Ninjas, Gowri speaks with Abhishek Sahoo, Cybersecurity Documentation Specialist at Tetra Pak, about how technical documentation has evolved into a strategic business function.

The conversation explores how effectiv... more

YouTube

In this episode of the Knowledge Base Ninjas podcast, Rachel Johnson shares her journey into technical writing and how the role has evolved over time.

She explains why documentation is no longer just a support function but a key part of the product ... more

YouTube

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Recent Guests

Rutva Safi
Senior Technical Writer
Gantner
Episode: From Developer to Tech Writer: How AI, Empathy & Localization Shape Modern Documentation
Abhishek Sahoo
Cybersecurity Documentation Specialist
Tetra Pak
Episode: Role of Cybersecurity Documentation: Beyond Compliance with Abhishek Sahoo
Rachel Johnson
Senior Technical Writer
Drupal
Episode: No One Wants to Submit a Ticket: Role of Documentation with Rachel Johnson, Ripple
Cody Deitz
Senior Technical Writer and Proposal Specialist at Tonkin
Tonkin
Episode: Building Down-to-Earth Documentation: Lessons from Cody Deitz
Sadhana Suresh
Staff systems and software technical writer at INS with over 12 years of experience in the documentation field.
INS
Episode: Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS
Strahinja Milošević
Senior Technical Writer
Bitvavo
Episode: Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo
Oana Turnea
Technical Program Manager at Microsoft
Microsoft
Episode: Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea
Sakshi Shah
Technical writer at Tesla
Tesla
Episode: Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla
Lynne Thompson
Technical Writing Consultant with vast experience in the field
Spence Consulting
Episode: Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting

Host

Gowri Ramkumar
Host of Knowledgebase Ninjas Podcast, focused on SaaS documentation and knowledge bases.

Reviews

4.9 out of 5 stars from 24 ratings
  • Validating & Informative

    Those of us in the support industry can sometimes feel overlooked or less valuable than our colleagues- even though we work just as hard and do just as much.

    This podcast recognizes our impact and cuts to the chase: support is vital to business of all kinds! 5 stars and a big thank you to Gowri for this amazing content. Please keep it coming!

    Apple Podcasts
    5
    fharen95
    United States4 years ago
  • Great selection of speakers!

    This is a great podcast, bringing an excellent selection of speakers! Giving insights on technical writing, managing knowledge bases and documentation, as well as optimising processes.

    Apple Podcasts
    5
    JackiHann
    Australia5 years ago
  • A Podcast series that offers valuable information

    Knowledgebase Ninjas is off to a great start. Interesting guests and fresh information about a market that is in someways very mature and in others hungry for innovation.

    Apple Podcasts
    5
    Videate
    United States5 years ago
  • Perfect for my technical writing career :)

    Podchaser
    5
    SaaSMarketer
    6 years ago
  • Great value added

    I can see a great opportunity to disseminate knowledge and expertise through these guest-experts. Pin-point questions by the interviewer Gowri to elicit value in each response from the guest speakers. Kudos.

    Apple Podcasts
    5
    kaleee
    United Kingdom6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Positive reception for depth of topics and interview style.
Audience-friendly host with a clear focus on practical takeaways.
Listeners appreciate how episodes address both human and AI aspects of docs.
High-quality guests and actionable insights on documentation and knowledge bases.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#109
Brazil/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

From Developer to Tech Writer: How AI, Empathy & Localization Shape Modern Documentation
Q: Could you share useful resources for documentation practitioners?
Conferences like Write the Docs and PC World, plus insights from thought leaders such as Carl Isaac and Tom Johnson, along with podcasts like Not Boring Tech Writer, offer practical tips and trends for ongoing learning.
From Developer to Tech Writer: How AI, Empathy & Localization Shape Modern Documentation
Q: What are common mistakes companies make when creating documentation for a global audience?
Many fail to distinguish translation from localization, and neglect tone consistency and clear time/date conventions, risking misinterpretation by users across different regions.
From Developer to Tech Writer: How AI, Empathy & Localization Shape Modern Documentation
Q: How do you see the role of technical writers evolving in this AI era?
Technical writers will act as a bridge, using AI as a collaborative assistant to accelerate and sharpen writing while preserving empathy and deep product understanding that AI alone cannot provide.
Building Down-to-Earth Documentation: Lessons from Cody Deitz
Q: Down to Earth, what do you mean by that exactly?
Cody explains that down-to-earth docs are readable, approachable, and tailored to the user, avoiding unnecessary formality while still conveying essential, expert information when appropriate.
Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS
Q: What feedback channel has best worked for technical documentation?
Inline feedback, surveys, and direct user interviews have proven effective. It's important to make feedback mechanisms simple and empathetic to encourage user participation.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Frequently Asked Questions About Knowledgebase Ninjas

What is Knowledgebase Ninjas about and what kind of topics does it cover?

A show focused on technical writing, documentation strategy, and knowledge management within SaaS and tech companies. Across episodes, discussions tend to center on measuring documentation impact, the evolving role of technical writers in the age of AI, how to structure content for both humans and machines, and best practices for content operations, audience alignment, and collaboration with product teams. Unique angles include a strong emphasis on user-centric documentation, aesthetic considerations in docs, and the integration of AI tools as productivity accelerants rather than replacements. The format frequently features practitioners from leading tech firms and SaaS platforms sharing practical workflows, metrics, and the challenges of k... more

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Which podcasts are similar to Knowledgebase Ninjas?

These podcasts share a similar audience with Knowledgebase Ninjas:

1. Huberman Lab
2. The Joe Rogan Experience

How many episodes of Knowledgebase Ninjas are there?

Knowledgebase Ninjas launched 6 years ago and published 162 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Knowledgebase Ninjas?

Recent guests on Knowledgebase Ninjas include:

1. Rutva Safi
2. Abhishek Sahoo
3. Rachel Johnson
4. Cody Deitz
5. Sadhana Suresh
6. Strahinja Milošević
7. Oana Turnea
8. Sakshi Shah

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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