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Knowledgebase Ninjas

Gowri Ramkumar
Technical Writing
Documentation
User Experience
Artificial Intelligence
AI In Technical Writing
Document360 Global Writers Awards
Content Migration
UX Writing
Technical Documentation
AI In Documentation
User Manuals
API Documentation
Content Operations
Search Engine Optimization
Document Management Systems
Knowledge Management
User Feedback
AI Tools
Write the Docs
Oracle

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

PublishesMonthlyEpisodes159Founded6 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for Knowledgebase Ninjas

Latest Episodes

In this episode of the Knowledge Base Ninjas podcast, Rachel Johnson shares her journey into technical writing and how the role has evolved over time.

She explains why documentation is no longer just a support function but a key part of the product ... more

In this episode of Knowledge Base Ninjas, Cody shares his unconventional journey into technical writing and how the field is evolving in the age of AI. Cody shares how he transitioned from academia, combining his passion for language and technology i... more

YouTube

In this episode of the Knowledge Base Ninjas podcast, Sadhana talks about what documentation performance really means and why it matters. It shows how effectively documentation helps users complete tasks without relying on support.

But numbers alone... more

YouTube

In this episode of Knowledge Base Ninjas, Gowri catches up with Strahinja Milosevic, a Senior Technical Writer with Bitvavo, on the evolving role of technical writers in an AI-driven world. Strahinja, a graduate in English and language from the Unive... more

YouTube

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Recent Guests

Sadhana Suresh
Staff systems and software technical writer at INS with over 12 years of experience in the documentation field.
INS
Episode: Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS
Strahinja Milošević
Senior Technical Writer
Bitvavo
Episode: Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo
Oana Turnea
Technical Program Manager at Microsoft
Microsoft
Episode: Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea
Sakshi Shah
Technical writer at Tesla
Tesla
Episode: Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla
Lynne Thompson
Technical Writing Consultant with vast experience in the field
Spence Consulting
Episode: Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting
Alina Desiatnikova
Technical Writer at Bolt
Bolt
Episode: Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt
Caley Burton
Senior Technical Writing Manager at Cloudflare
Cloudflare
Episode: How Content Operations Drive Consistency with Caley Burton, Cloudflare
Richard Rabil
Principal Technical Writer at Oracle
Oracle
Episode: Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle
Erin Rovelstad
Senior Technical Writer at Google
Google
Episode: Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google

Host

Gowri Ramkumar
Host of Knowledgebase Ninjas Podcast, focused on SaaS documentation and knowledge bases.

Reviews

4.9 out of 5 stars from 24 ratings
  • Validating & Informative

    Those of us in the support industry can sometimes feel overlooked or less valuable than our colleagues- even though we work just as hard and do just as much.

    This podcast recognizes our impact and cuts to the chase: support is vital to business of all kinds! 5 stars and a big thank you to Gowri for this amazing content. Please keep it coming!

    Apple Podcasts
    5
    fharen95
    United States4 years ago
  • Great selection of speakers!

    This is a great podcast, bringing an excellent selection of speakers! Giving insights on technical writing, managing knowledge bases and documentation, as well as optimising processes.

    Apple Podcasts
    5
    JackiHann
    Australia5 years ago
  • A Podcast series that offers valuable information

    Knowledgebase Ninjas is off to a great start. Interesting guests and fresh information about a market that is in someways very mature and in others hungry for innovation.

    Apple Podcasts
    5
    Videate
    United States5 years ago
  • Perfect for my technical writing career :)

    Podchaser
    5
    SaaSMarketer
    6 years ago
  • Great value added

    I can see a great opportunity to disseminate knowledge and expertise through these guest-experts. Pin-point questions by the interviewer Gowri to elicit value in each response from the guest speakers. Kudos.

    Apple Podcasts
    5
    kaleee
    United Kingdom6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Positive reception for depth of topics and interview style.
Audience-friendly host with a clear focus on practical takeaways.
Listeners appreciate how episodes address both human and AI aspects of docs.
High-quality guests and actionable insights on documentation and knowledge bases.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#204
Ukraine/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS
Q: What feedback channel has best worked for technical documentation?
Inline feedback, surveys, and direct user interviews have proven effective. It's important to make feedback mechanisms simple and empathetic to encourage user participation.
Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo
Q: What are some valuable resources that you recently consumed?
I recommend the Write the Docs community and technical writing courses from Google, as well as blogs like 'I'd Rather Be Writing'.
Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo
Q: What are some common conversations or concerns you see coming up repeatedly around the future of technical writing?
It's all about AI and LLMs; there's a fear traditional technical writing is getting obsolete while curating content will still be needed.
Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea
Q: How can teams access the current state of the documentation?
Teams can use internal tools created by engineers to access content, with a focus on both public and internal documentation.
Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea
Q: What mistakes do you think teams often make when building documentation systems?
Teams often create documentation based on their needs rather than adapting to their audience's needs.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
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Frequently Asked Questions About Knowledgebase Ninjas

What is Knowledgebase Ninjas about and what kind of topics does it cover?

A show focused on technical writing, documentation strategy, and knowledge management within SaaS and tech companies. Across episodes, discussions tend to center on measuring documentation impact, the evolving role of technical writers in the age of AI, how to structure content for both humans and machines, and best practices for content operations, audience alignment, and collaboration with product teams. Unique angles include a strong emphasis on user-centric documentation, aesthetic considerations in docs, and the integration of AI tools as productivity accelerants rather than replacements. The format frequently features practitioners from leading tech firms and SaaS platforms sharing practical workflows, metrics, and the challenges of k... more

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Which podcasts are similar to Knowledgebase Ninjas?

These podcasts share a similar audience with Knowledgebase Ninjas:

1. Huberman Lab
2. The Joe Rogan Experience

How many episodes of Knowledgebase Ninjas are there?

Knowledgebase Ninjas launched 6 years ago and published 159 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Knowledgebase Ninjas?

Recent guests on Knowledgebase Ninjas include:

1. Sadhana Suresh
2. Strahinja Milošević
3. Oana Turnea
4. Sakshi Shah
5. Lynne Thompson
6. Alina Desiatnikova
7. Caley Burton
8. Richard Rabil

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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