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Knowledgebase Ninjas

Gowri Ramkumar
Technical Writing
Documentation
User Experience
Content Migration
UX Writing
Technical Documentation
User Manuals
Document Management Systems
Search Engine Optimization
API Documentation
Artificial Intelligence
Chrome Devtools
User Feedback
Genai
Analytics
Knowledge Management
Proposal Writing
Document360
User Education
Aussie Broadband

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

PublishesWeeklyEpisodes153Founded6 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for Knowledgebase Ninjas

Latest Episodes

In this episode of the Knowledge Base Ninjas podcast, Sakshi Shah, Technical Writer at Tesla explores how documentation is evolving in the age of AI, where content must serve both human readers and AI systems. The discussion highlights why structure,... more

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In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users.

Thompso... more

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This episode of the Knowledge Base Ninjas Podcast, we have Alina Desiatnikova, Technical writer from Bolt, who shares her path from technical support to technical writing and the skills that shaped her career.

This episode highlights the ongoing imp... more

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In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, whe... more

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Recent Guests

Sakshi Shah
Technical writer at Tesla
Tesla
Episode: Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla
Lynne Thompson
Technical Writing Consultant with vast experience in the field
Spence Consulting
Episode: Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting
Alina Desiatnikova
Technical Writer at Bolt
Bolt
Episode: Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt
Caley Burton
Senior Technical Writing Manager at Cloudflare
Cloudflare
Episode: How Content Operations Drive Consistency with Caley Burton, Cloudflare
Richard Rabil
Principal Technical Writer at Oracle
Oracle
Episode: Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle
Erin Rovelstad
Senior Technical Writer at Google
Google
Episode: Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google
Daria Tombolelli
Team Lead Documentation at KNIME
KNIME
Episode: Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME
Kirsti Wall
Technical Documentation Manager in the casino gaming industry
Everi
Episode: Customer-First Documentation in the Age of AI with Kirsti Wall, Everi
Christie Gera
Manager of Technical Writing at Appfire
Appfire
Episode: The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI

Host

Gowri Ramkumar
Host and interviewer focused on the field of SaaS documentation, aiming to extract insights from industry experts and share knowledge on effective technical writing practices.

Reviews

4.9 out of 5 stars from 24 ratings
  • Validating & Informative

    Those of us in the support industry can sometimes feel overlooked or less valuable than our colleagues- even though we work just as hard and do just as much.

    This podcast recognizes our impact and cuts to the chase: support is vital to business of all kinds! 5 stars and a big thank you to Gowri for this amazing content. Please keep it coming!

    Apple Podcasts
    5
    fharen95
    United States4 years ago
  • Great selection of speakers!

    This is a great podcast, bringing an excellent selection of speakers! Giving insights on technical writing, managing knowledge bases and documentation, as well as optimising processes.

    Apple Podcasts
    5
    JackiHann
    Australia5 years ago
  • A Podcast series that offers valuable information

    Knowledgebase Ninjas is off to a great start. Interesting guests and fresh information about a market that is in someways very mature and in others hungry for innovation.

    Apple Podcasts
    5
    Videate
    United States5 years ago
  • Perfect for my technical writing career :)

    Podchaser
    5
    SaaSMarketer
    6 years ago
  • Great value added

    I can see a great opportunity to disseminate knowledge and expertise through these guest-experts. Pin-point questions by the interviewer Gowri to elicit value in each response from the guest speakers. Kudos.

    Apple Podcasts
    5
    kaleee
    United Kingdom6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Feedback highlights the quality of the guests featured, who provide valuable insights based on their real-world experience.
Many reviews praise the host for extracting meaningful advice from experts, enhancing the practical value of the content.
Listeners appreciate the insightful discussions that bring much-needed attention to the importance of technical documentation in the SaaS industry.

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Talking Points

Recent interactions between the hosts and their guests.

Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla
Q: How has the role of documentation changed over the years with the rise of AI?
The role has shifted to accommodate AI, meaning writers must consider both human readers and AI systems, creating content that is clear and specific for both audiences.
Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla
Q: What challenges arise when content is optimized only for human readers?
Optimizing content for human readers involves understanding their needs, which can vary based on their experience level with the product.
Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt
Q: How do you adapt your voice and the style or the structure depending upon who the audience is?
It involves understanding different documentation needs for various audiences—ensuring simplicity for end users and technical depth for developers.
Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt
Q: How important is domain knowledge versus the writing skill?
Domain knowledge is very important as technical writing aims for clarity and structure in delivering product knowledge to the audience.
Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting
Q: What specific metrics or user behaviors indicate that your documentation is successful or failing?
Look at support ticket feedback, usage analytics of the knowledge base, and general user engagement.

Audience Metrics

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Frequently Asked Questions About Knowledgebase Ninjas

What is Knowledgebase Ninjas about and what kind of topics does it cover?

Focused on the field of SaaS documentation, this podcast features interviews with leading professionals who shine a light on the evolving practices and challenges in technical writing. Each episode typically highlights themes around user experience, artificial intelligence's impact on documentation, and effective strategies for creating clear, accessible documentation tailored to diverse audiences. Notably, the podcast also discusses emerging trends and innovations in the industry, making it a valuable resource for those interested in enhancing their documentation skills and knowledge.

Where can I find podcast stats for Knowledgebase Ninjas?

Rephonic provides a wide range of podcast stats for Knowledgebase Ninjas. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Knowledgebase Ninjas and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Knowledgebase Ninjas get?

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What are the audience demographics for Knowledgebase Ninjas?

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How many subscribers and views does Knowledgebase Ninjas have?

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Which podcasts are similar to Knowledgebase Ninjas?

These podcasts share a similar audience with Knowledgebase Ninjas:

1. Huberman Lab
2. The Joe Rogan Experience

How many episodes of Knowledgebase Ninjas are there?

Knowledgebase Ninjas launched 6 years ago and published 153 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Knowledgebase Ninjas?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Knowledgebase Ninjas?

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What guests have appeared on Knowledgebase Ninjas?

Recent guests on Knowledgebase Ninjas include:

1. Sakshi Shah
2. Lynne Thompson
3. Alina Desiatnikova
4. Caley Burton
5. Richard Rabil
6. Erin Rovelstad
7. Daria Tombolelli
8. Kirsti Wall

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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