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Knowledgebase Ninjas

Gowri Ramkumar
Technical Writing
Documentation
User Experience
Content Migration
UX Writing
Technical Documentation
User Manuals
Search Engine Optimization
Document Management Systems
API Documentation
Artificial Intelligence
AI In Technical Writing
Chrome Devtools
User Feedback
Genai
Analytics
Knowledge Management
Proposal Writing
Document360
User Education

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

PublishesWeeklyEpisodes150Founded6 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for Knowledgebase Ninjas

Latest Episodes

In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, whe... more

YouTube

In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just ... more

In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing standards and... more

YouTube

Calling all Global Writers, your moment in the spotlight is here.

We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's most except... more

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Recent Guests

Caley Burton
Senior Technical Writing Manager at Cloudflare
Cloudflare
Episode: How Content Operations Drive Consistency with Caley Burton, Cloudflare
Richard Rabil
Principal Technical Writer at Oracle
Oracle
Episode: Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle
Erin Rovelstad
Senior Technical Writer at Google
Google
Episode: Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google
Daria Tombolelli
Team Lead Documentation at KNIME
KNIME
Episode: Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME
Kirsti Wall
Technical Documentation Manager in the casino gaming industry
Everi
Episode: Customer-First Documentation in the Age of AI with Kirsti Wall, Everi
Christie Gera
Manager of Technical Writing at Appfire
Appfire
Episode: The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI
Paul Taylor
Technical Content Manager at Anaplan
Anaplan
Episode: Building a Documentation Team from Scratch with Paul Taylor, Anaplan
Josh Bean
Principal Technical Writer at Amazon, with over 11 years of experience in technical writing.
Amazon
Episode: Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon
Renee Carignan
Manager, Technical Writer at Pendo
Pendo
Episode: Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan

Host

Gowri Ramkumar
Host of an insightful podcast focused on technical writing and SaaS documentation, renowned for engaging expert guests and discussing contemporary issues in the sector.

Reviews

4.9 out of 5 stars from 24 ratings
  • Validating & Informative

    Those of us in the support industry can sometimes feel overlooked or less valuable than our colleagues- even though we work just as hard and do just as much.

    This podcast recognizes our impact and cuts to the chase: support is vital to business of all kinds! 5 stars and a big thank you to Gowri for this amazing content. Please keep it coming!

    Apple Podcasts
    5
    fharen95
    United States4 years ago
  • Great selection of speakers!

    This is a great podcast, bringing an excellent selection of speakers! Giving insights on technical writing, managing knowledge bases and documentation, as well as optimising processes.

    Apple Podcasts
    5
    JackiHann
    Australia5 years ago
  • A Podcast series that offers valuable information

    Knowledgebase Ninjas is off to a great start. Interesting guests and fresh information about a market that is in someways very mature and in others hungry for innovation.

    Apple Podcasts
    5
    Videate
    United States5 years ago
  • Perfect for my technical writing career :)

    Podchaser
    5
    SaaSMarketer
    6 years ago
  • Great value added

    I can see a great opportunity to disseminate knowledge and expertise through these guest-experts. Pin-point questions by the interviewer Gowri to elicit value in each response from the guest speakers. Kudos.

    Apple Podcasts
    5
    kaleee
    United Kingdom6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The podcast has been praised for its engaging selection of speakers, delivering valuable information that addresses both traditional and contemporary challenges in documentation.
Many find the content highly relevant, especially as it highlights innovation in an otherwise mature industry.
Feedback indicates that listeners appreciate the targeted discussions and practical advice shared by knowledgeable guests.
Listeners appreciate the recognition of the support industry's value and the insights provided by experts in technical writing.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#247
Israel/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems
Q: How do you think using AI could improve your documentation workflow?
We use AI to generate first drafts and assist with research and customer feedback resolution.
Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems
Q: What do you think is the biggest mistakes companies make when documenting their APIs or developer tools?
The best practice is to maintain a close interaction between developers and documentarians during API documentation.
Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems
Q: What strategies do you use to ensure that your documentation remains up-to-date, as the product evolves?
We track and prioritize documentation through Jira, closely interacting with the product and engineering teams.
The Role of Audience Analysis in Creating Effective Technical Content
Q: When it comes to creating documentation, either for a product or for a service, what are the key user needs you consider?
Federico emphasizes the importance of identifying the consumer of the documentation and understanding their needs to provide meaningful and valuable content.
Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan
Q: What is one piece of documentation related advice you would give to your 20-year-old self?
Renee suggests to let go of rigidity and embrace flexibility and creativity in technical writing.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Location
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Frequently Asked Questions About Knowledgebase Ninjas

What is Knowledgebase Ninjas about and what kind of topics does it cover?

The content focuses on various aspects of technical writing, documentation processes, and the evolving landscape influenced by AI technologies. Topics such as customer experience, the importance of content operations, aesthetics in documentation, and strategies for effective technical writing are frequently discussed. Each episode features guest experts from the tech industry, providing insights into best practices and innovative approaches in documentation that enhance user engagement and comprehension. This podcast serves as a valuable resource for professionals in the SaaS, technology, and business sectors, especially those focused on improving documentation quality and effectiveness through community knowledge and expert advice.

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How many listeners does Knowledgebase Ninjas get?

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How many subscribers and views does Knowledgebase Ninjas have?

To see how many followers or subscribers Knowledgebase Ninjas has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Knowledgebase Ninjas?

These podcasts share a similar audience with Knowledgebase Ninjas:

1. Huberman Lab
2. The Joe Rogan Experience

How many episodes of Knowledgebase Ninjas are there?

Knowledgebase Ninjas launched 6 years ago and published 150 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Knowledgebase Ninjas?

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What guests have appeared on Knowledgebase Ninjas?

Recent guests on Knowledgebase Ninjas include:

1. Caley Burton
2. Richard Rabil
3. Erin Rovelstad
4. Daria Tombolelli
5. Kirsti Wall
6. Christie Gera
7. Paul Taylor
8. Josh Bean

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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