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Insurance Industry
Risk Management
Artificial Intelligence
CPCU Society
Insurance
Data Analytics
Climate Change
Workers' Compensation
Talent Development
Covid-19
Retail Sector
Captive Insurance
Insurance Education
Social Inflation
Healthcare Insurance
CPCU Designation
Michaels Stores
Microinsurance
Technology In Insurance
Technology

IN the Know is your podcast connection to the top innovators, strategists, storytellers, thought leaders, movers, shakers, and go-getters in the risk management and insurance community. Along with host Chris Hampshire —an insurance industry veteran, CPCU designation holder, and a CPCU Society volunteer leader— you'll get an INside, UNSCRIPTED look at how they got here, where they're going, and how... more

PublishesTwice monthlyEpisodes100Founded6 years ago
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Artwork for IN-the-Know

Latest Episodes

Richard Parker is the Chairman at Applied Underwriters Aerospace, LLC, where he runs the space team. He recently joined Chris Hampshire for a special episode of In the Know: Ask the Expert, which features their conversation about the structure of spa... more

Joe Powell is the Chief Digital Officer at Gallagher Bassett, where he oversees Data, Analytics, and Product Innovation functions. He previously served as a management

consultant at Bain & Company, and holds a Bachelor of Science and a Master of Sc... more

Jayson Taylor is the Head of Casualty at MSIG USA. He previously served as Head of Excess Casualty for Argo Group and has held actuarial roles responsible for workers' compensation, warranty, property, and liability lines with QBE North America, Well... more

J. Patrick Gallagher, Jr., is the Chairman of the Board and Chief Executive Officer at Gallagher. He began his career as an intern in 1972, worked his way to Chief Executive Officer, and, in 2006, was appointed Chairman of the Board. In 2003, Mr. Gal... more

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Recent Guests

Joe Powell
Chief Digital Officer at Gallagher Bassett
Gallagher Bassett
Episode: AI, Data, and the Future of Claims with Joe Powell
Jayson Taylor
Head of Casualty at MSIG USA
MSIG USA
Episode: How AI Is Changing the Casualty Insurance Game with Jayson Taylor
Patrick Gallagher
Chairman and CEO of the Board at Arthur J. Gallagher & Co
Arthur J. Gallagher & Co
Episode: Insurance Leadership and the Power of Culture with Pat Gallagher
Lindsy Graichen Hudnall
Process improvement expert, VP, strategic operating model, and execution lead at Chubb
Chubb
Episode: Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Bryan Fuller
Principal at Fuller Consulting
Fuller Consulting
Episode: Navigating Reinsurance Markets Around the World with Bryan Fuller
Glenn Leung
Vice President of the Surplus Line Association of California
Surplus Line Association of California
Episode: Surplus Lines Decoded with Glenn Leung
Matt Rigsby
Principal Researcher for Enterprise Research at The Institutes
The Institutes
Episode: The Data Behind Insurance's Retirement Wave with Matt Rigsby
Lindsey Archila
Director of Premium Audit at Memic
Memic
Episode: The Evolution of Premium Audit with Lindsey Archila
Joe Valerio
Chief Operating Officer for the Baldwin Group's Insurance Advisory Solutions
Baldwin Group
Episode: From NFL Lineman to Insurance COO with Joe Valerio

Host

Chris Hampshire
Host of IN-the-Know; CPCU Society member and volunteer leader driving industry insights and professional development.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Q: Why did you become active with the CPCU Society, and how has it shaped your role?
Lindsy describes how CPCU involvement helped her build credibility across divisions, led to leadership roles within Professional Growth and Development, and provided ongoing professional development opportunities like book clubs and networking.
Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Q: What would five years from now look like for the insurance industry in terms of interaction and technology?
She envisions a digital-first, human-enabled future where technology handles routine tasks but human consultants provide deep, personalized service and solution-oriented conversations.
Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Q: What attracted you to this space, and what keeps you energized about it?
Her logical, math-driven mindset drives her to ask why things are done a certain way and to seek better methods, fueling a persistent curiosity about finding more efficient, effective solutions.
Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Q: What makes a process improvement program successful?
Success requires early and ongoing change management, consistent leadership messaging, candor about failures, and the willingness to pivot when something isn't working, followed by a culture that treats change as a normal part of operations.
Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Q: How has the process improvement sector changed over time?
She notes the core idea remains the same, but technology—especially AI and LLMs—has accelerated changes, embedding process improvement more deeply into individuals and teams rather than as a top-down mandate.

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Frequently Asked Questions About IN-the-Know

What is IN-the-Know about and what kind of topics does it cover?

A business-focused interview series that centers on risk management, insurance industry innovation, leadership, and professional development. Episodes commonly feature senior practitioners, regulators, and industry experts discussing topics like reinsurance markets, surplus lines, premium auditing, data analytics, and the evolving workforce in insurance. Guests bring deep domain knowledge, from technical underwriting and regulatory frameworks to organizational leadership and transformation, often tying insights to career paths, CPCU Society involvement, and practical strategies for navigating a changing risk landscape. The show frequently highlights how technology, AI, and data reshape operations, governance, and strategy, while also explor... more

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Which podcasts are similar to IN-the-Know?

These podcasts share a similar audience with IN-the-Know:

1. Predict & Prevent
2. The Edge of Risk Podcast by IRMI
3. EntreLeadership
4. Freakonomics Radio
5. Think Fast Talk Smart: Communication Techniques

How many episodes of IN-the-Know are there?

IN-the-Know launched 6 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on IN-the-Know?

Recent guests on IN-the-Know include:

1. Joe Powell
2. Jayson Taylor
3. Patrick Gallagher
4. Lindsy Graichen Hudnall
5. Bryan Fuller
6. Glenn Leung
7. Matt Rigsby
8. Lindsey Archila

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