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IN the Know is your podcast connection to the top innovators, strategists, storytellers, thought leaders, movers, shakers, and go-getters in the risk management and insurance community. Along with host Chris Hampshire —an insurance industry veteran, CPCU designation holder, and a CPCU Society volunteer leader— you'll get an INside, UNSCRIPTED look at how they got here, where they're going, and how... more

PublishesTwice monthlyEpisodes100Founded6 years ago
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Latest Episodes

Lou Bonanno is the AVP of Property Underwriting at Arch Insurance Group, where he is responsible for portfolio management and analysis, program data feeds, corporate and business unit reporting. He also serves as the business unit representative to t... more

Ruth Phillips is a Learning and Development Specialist with Higginbotham, where she develops and delivers training programs that help insurance professionals build technical expertise and advance their careers. She holds a Master's degree in Adult Ed... more

Richard Parker is the Chairman at Applied Underwriters Aerospace, LLC, where he runs the space team. He recently joined Chris Hampshire for a special episode of In the Know: Ask the Expert, which features their conversation about the structure of spa... more

Joe Powell is the Chief Digital Officer at Gallagher Bassett, where he oversees Data, Analytics, and Product Innovation functions. He previously served as a management

consultant at Bain & Company, and holds a Bachelor of Science and a Master of Sc... more

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Recent Guests

Lou Bonanno
AVP of Property Underwriting at Arch Insurance
Arch Insurance
Episode: AI in Insurance and the Power of People with Lou Bonanno
Ruth Phillips
Learning and development specialist with Higginbotham
Higginbotham
Episode: Training Insurance Pros in an AI Age with Ruth Phillips
Richard Parker
Chairman of Applied Underwriters Aerospace, LLC
Applied Underwriters Aerospace
Episode: Special Episode: Ask the Expert: All About Space Insurance with Richard Parker
Joe Powell
Chief Digital Officer at Gallagher Bassett
Gallagher Bassett
Episode: AI, Data, and the Future of Claims with Joe Powell
Jayson Taylor
Head of Casualty at MSIG USA
MSIG USA
Episode: How AI Is Changing the Casualty Insurance Game with Jayson Taylor
Patrick Gallagher
Chairman and CEO of the Board at Arthur J. Gallagher & Co
Arthur J. Gallagher & Co
Episode: Insurance Leadership and the Power of Culture with Pat Gallagher
Lindsy Graichen Hudnall
Process improvement expert, VP, strategic operating model, and execution lead at Chubb
Chubb
Episode: Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Bryan Fuller
Principal at Fuller Consulting
Fuller Consulting
Episode: Navigating Reinsurance Markets Around the World with Bryan Fuller
Glenn Leung
Vice President of the Surplus Line Association of California
Surplus Line Association of California
Episode: Surplus Lines Decoded with Glenn Leung

Host

Chris Hampshire
Host of IN-the-Know / IN the Know (insurance industry veteran and CPCU Society leader)

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Talking Points

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Special Episode: Ask the Expert: All About Space Insurance with Richard Parker
Q: What type of space-specific coverages would a major operator have had from the recent Blue Origin explosion?
Coverage would depend on the launch phase; typically inland marine risk covers a static-fire test, not the launch itself, so the satellite and pad could be excluded unless specifically added. In this case, there was no satellite loss and the vehicle insurance status was unclear, with the safest inference that the incident did not trigger a standard satellite policy.
Training Insurance Pros in an AI Age with Ruth Phillips
Q: How do you see AI changing training in the next five years?
AI will augment content creation and customization, enable more tech-enabled, shorter learning experiences, and drive more diverse and interactive examples, while requiring careful verification of AI-generated material.
Training Insurance Pros in an AI Age with Ruth Phillips
Q: How do you assess the effectiveness of online training programs?
Start with a baseline (pretest) and compare to post-test outcomes, corroborating with feedback from team leads and managers to verify real learning and application.
Training Insurance Pros in an AI Age with Ruth Phillips
Q: What are the biggest challenges you see with online learning compared to in‑person training?
Engagement and attention are the main hurdles, especially with multitasking and Zoom fatigue; also, ensuring the training meets both participant and manager needs and using effective assessment to gauge progress.
Change Management and Innovation in Insurance with Lindsy Graichen Hudnall
Q: Why did you become active with the CPCU Society, and how has it shaped your role?
Lindsy describes how CPCU involvement helped her build credibility across divisions, led to leadership roles within Professional Growth and Development, and provided ongoing professional development opportunities like book clubs and networking.

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Frequently Asked Questions About IN-the-Know

What is IN-the-Know about and what kind of topics does it cover?

The show clips real-world insight from leaders and innovators transforming the risk management and insurance space, with a strong emphasis on how AI, data, and technology are changing underwriting, claims, training, and operations. Across episodes, listeners get practical takeaways on implementing AI responsibly, building modern talent pipelines, and evolving company cultures to sustain growth in a rapidly digital industry. A notable strength is the mix of hands-on practitioners and strategic leaders, including specialists in space, premium auditing, reinsurance, and premium analytics, plus ongoing conversations about CPCU involvement and professional development. This combination makes it a useful resource for risk/insurance pros seeking a... more

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Which podcasts are similar to IN-the-Know?

These podcasts share a similar audience with IN-the-Know:

1. Predict & Prevent
2. Your Money Guide on the Side
3. The Edge of Risk Podcast by IRMI
4. Freakonomics Radio
5. NAMIC's Insurance Uncovered

How many episodes of IN-the-Know are there?

IN-the-Know launched 6 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on IN-the-Know?

Recent guests on IN-the-Know include:

1. Lou Bonanno
2. Ruth Phillips
3. Richard Parker
4. Joe Powell
5. Jayson Taylor
6. Patrick Gallagher
7. Lindsy Graichen Hudnall
8. Bryan Fuller

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