Rephonic
Artwork for GBS Rewired
Global Business Services
Agentic AI
Artificial Intelligence
GBS
Change Management
Data Quality
Hypatos
User Experience
Ecolab
Kone
NPI
Data Governance
Global Process Ownership
Automation

This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.​

Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.​

We cut through theory and hype. Instead... more

PublishesTwice monthlyEpisodes9Founded4 months ago
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Artwork for GBS Rewired

Latest Episodes

In this episode, Frank Schüler, Managing Director of Global Business Services at DHL Global Forwarding, shares how he leads one of the world's largest GBS organizations, supporting global operations with 6,000 people, 160 automation bots, and AI-driv... more

Many GBS leaders still lead with "we save money," but is that still the right pitch? In this episode, Steve Rudderham, SVP GBS at Ecolab, joins us to talk about the shift from cost center to value engine. Drawing on his experience leading GBS organiz... more

Data quality isn't the most glamorous topic in enterprise AI — but it might be the most important one. In this episode, Sally Fletcher, Head of Thought Leadership & Community, Hypatos, sits down with Vandana Khanna, a global finance and technology le... more

Everyone's running AI pilots, but how many are actually delivering real business impact? In this episode, we're joined by Sefa Soybir, Senior Manager and Agentic GBS Lead at EY, where he helps organisations move beyond the hype and embed agentic AI i... more

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Recent Guests

Steve Rudderham
Global Business Services Executive; SVP GBS for Ecolab; former GBS leader at Kellogg's, Carrier, AkzoNobel
Ecolab
Episode: From Cost Center to Value Engine: Steve Rudderham, Ecolab
Vandana Khanna
Global Finance and Technology Leader at MetLife
MetLife
Episode: The Big Data Conversation: Vandana Khanna, MetLife
Sefa Soybir
Senior Manager and Agentic GBS Lead at EY
EY
Episode: Getting the Buy-In and Downstream Impact from AI Initiatives, Sefa Soybir EY
Naomi Secor
Global Managing Director of Sson Research & Analytics
Sson Research & Analytics
Episode: Reality Check: Exploring the Data Behind the GBS AI Hype
Barbara Hodge
Global editor of Sson R&A, researcher and analyst
Sson Research & Analytics
Episode: Reality Check: Exploring the Data Behind the GBS AI Hype
CK Taneja
Senior Vice President of Transformation and Innovation at Northern Trust
Northern Trust
Episode: How to Scale Agentic AI
Jan Nikus
Vice President of KONE Business Services
KONE
Episode: The Power of UX Everywhere: Jan Nikus (KONE Business Services)
Dr. Ansgar Thiessen
Head of Global Central Operations at Swiss Re Corporate Solutions
Swiss Re Corporate Solutions
Episode: Augmenting Flawless Delivery: AI in Global Central Operations ⎸ Ansgar Thiessen (Swiss Re Global Corporate Solutions)
Uli Erxleben
CEO of Hypatos
Hypatos
Episode: Agentic AI & the Future GBS Operating Model | Uli Erxleben (Hypatos)

Host

Sally Fletcher
Host of the show, guiding the discussion and introducing guests

Reviews

5.0 out of 5 stars from 6 ratings
  • Interesting practical GBS Perspectives

    Great actionable advice on GBS and Agentic Ai.

    Apple Podcasts
    5
    SallyLörrach
    United Kingdom4 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Great real-world frameworks for moving from pilots to scale.
Actionable GBS and agentic AI insights are consistently clear and practical.
Guests provide diverse, enterprise-focused perspectives on governance and ROI.

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Talking Points

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From Cost Center to Value Engine: Steve Rudderham, Ecolab
Q: Who owns the outcomes when AI agents operate autonomously, and how do you structure accountability?
Outcomes are owned by the people and operating models within GBS; governance, auditing, and clear accountability structures must be in place to move fast while maintaining trust and preventing risk.
From Cost Center to Value Engine: Steve Rudderham, Ecolab
Q: How do you measure value beyond FTE reductions when implementing agentic AI in GBS?
Value is measured through outcomes tied to the business, such as revenue growth, margin improvements, improved customer data quality, autonomous customer and order-to-cash processes, and overall process effectiveness rather than just headcount reductions.
From Cost Center to Value Engine: Steve Rudderham, Ecolab
Q: And how has Ecolab, and previous organizations, shifted in conversation internally from how do we save money to how do we generate value, and where does AI fit in?
The shift comes from reframing AI as an enabler of end-to-end value rather than a cost-cutting tool; leadership now focuses on outcomes and enterprise-wide impact, integrating AI across functions to unlock new capabilities and data-driven decision-making.
Agentic AI & the Future GBS Operating Model | Uli Erxleben (Hypatos)
Q: Why is GPO so central to the transformation, and how should it operate?
GPO defines the end-to-end standards and instructions, manages deviations, and curates the data and prompts provided to AI agents, ensuring consistent, auditable decisions.
Reality Check: Exploring the Data Behind the GBS AI Hype
Q: Do you see GBS reducing headcount due to agentic AI, or is the impact more on productivity and reallocation of talent?
More than 80% of organizations have seen less than 10% FTE reduction today, but executives expect significant changes in the service delivery model; the emphasis is on productivity gains and reallocation of talent rather than mass layoffs at present.

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Frequently Asked Questions About GBS Rewired

What is GBS Rewired about and what kind of topics does it cover?

The show centers on turning AI into practical, enterprise-wide value within Global Business Services. Episodes frequently explore data quality, governance, and the human roles required to scale agentic AI, plus patterns for moving from pilots to enterprise-wide deployments. Notable angles include governance frameworks, ROI realization, orchestration across multiple AI agents, and how UX, change management, and workforce reskilling fit into scalable AI programs. The conversation style tends to balance concrete implementation guidance with realistic governance and risk considerations, making it especially useful for leaders responsible for GBS transformations or AI adoption at scale.

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These podcasts share a similar audience with GBS Rewired:

1. The Rest Is History
2. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of GBS Rewired are there?

GBS Rewired launched 4 months ago and published 9 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on GBS Rewired?

Recent guests on GBS Rewired include:

1. Steve Rudderham
2. Vandana Khanna
3. Sefa Soybir
4. Naomi Secor
5. Barbara Hodge
6. CK Taneja
7. Jan Nikus
8. Dr. Ansgar Thiessen

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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