Rephonic
Artwork for UNSCRIPTED
Leadership
Field Service
Customer Experience
Employee Engagement
Service Leadership
Digital Transformation
Field Service Management
Business Transformation
Servitization
Change Management
Sustainability
Work-Life Balance
Employee Experience
Innovation
Artificial Intelligence
Mentorship
Service Transformation
Emotional Intelligence
Soft Skills
IFS

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted ... more

PublishesWeeklyEpisodes372Founded7 years ago
Number of ListenersCategories
ManagementBusiness

Listen to this Podcast

Artwork for UNSCRIPTED

Latest Episodes

What does career growth in field service look like when priorities shift from constant travel to creating better work-life balance?

In this episode of Frontline UNSCRIPTED, host Sarah Nicastro sits down with Fernando Ferreyra, Service Engineer for t... more

What if the future of service isn’t about fixing products — but maximizing customer outcomes?

In this episode of UNSCRIPTED, Sarah Nicastro sits down with Ravichandra Kshirsagar, Digital Energy Services VP at Schneider Electric, to explore how servi... more

YouTube

What if your AI strategy is actually holding you back?In this episode of UNSCRIPTED, recorded on-site at Field Service Next West in San Diego, host Sarah Nicastro sits down with Jayda Nance, AI Product Owner at IBM, to cut through the hype and explor... more

YouTube

What if you could resolve 95% of service issues without ever sending a technician on-site?

In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Greg Parker, Vice President for America’s Life Cycle Solutions at Johnson Controls, to explo... more

YouTube

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

The Daily
The DailyThe New York Times

Recent Guests

Floris Regouin
Chief Visionary Officer at The New Tomorrow, author of Natural Intelligence
The New Tomorrow
Episode: Adapt or Die: Natural Intelligence as Nature’s Secret Playbook | Assets UNSCRIPTED
Jacob Brumbelow
Service technician, MaxAir Mechanical
MaxAir Mechanical
Episode: Decoding Generational Differences: Loyalty, Growth & What Motivates the Frontline
Vivek Swaminathan
Director of Products and Solutions for Digital Workplace Services at Unisys
Unisys
Episode: How Unisys Is Closing the Value Gap in Field Service | UNSCRIPTED Ep. 360
David Alasraki
Partner in PwC's Field Service and Operations Practice
PwC
Episode: How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359
Rui Melo Ferrera
Corporate maintenance manager at MAKEEN Energy
MAKEEN Energy
Episode: How MAKEEN Energy Is Turning Asset Management Into Service Growth | Assets UNSCRIPTED Ep. 2
Jovan Glasgow
Leader, Glasgow International; global coaching and development brand focused on human transformation
Glasgow International
Episode: Successful Transformation Starts Inside: Leadership Skills that Yield Lasting Change | UNSCRIPTED
Phil Manchester
Service team lead at Airtight Facilitech
Airtight Facilitech
Episode: Why Not Shoot for the Moon? Frontline Leadership Lessons from the Field | Frontline UNSCRIPTED Ep.1
Hannah Knowles
Co-author of Love Notes; keynote speaker and trainer
Art of Brilliance
Episode: IWD 2026: A ‘Love Note’ for Women Across the World
Sasha Ilyukhin
Senior Vice President for Global Processing Services & Services Solutions, Tetra Pak
Tetra Pak
Episode: Tetra Pak’s Approach to Service Growth

Host

Sarah Nicastro
Host of the UNSCRIPTED podcast; covers business transformation, technology, and leadership trends.

Reviews

4.9 out of 5 stars from 57 ratings
  • If you want to learn about service great podcast

    Sarah does great job capturing essential topics to run a service business

    Apple Podcasts
    5
    Service Rules
    United States2 years ago
  • Love it!!

    Can’t wait to listen to future episodes :)

    Apple Podcasts
    5
    WHerron97
    United Kingdom2 years ago
  • Great podcast

    Sarah asks insightful questions that necessitate thoughtful answers. I should know; I was a guest!

    Apple Podcasts
    5
    Neil I Thompson
    United States4 years ago
  • Solid and compelling content

    Worthwhile and relevant content from industry insiders and leaders.

    Apple Podcasts
    5
    Pooiuythhhhh
    United States5 years ago
  • Great discussion on service !

    Even being part of the service industry for 20 years; I learn something new every time.

    Apple Podcasts
    5
    Commited2Customers
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

In-depth conversations with a strong emphasis on human-centered leadership.
Listeners appreciate the host's ability to pull practical insights from leaders.
Guests and topics are consistently relevant to field service and leadership challenges.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#125
Australia/Business/Management
Apple Podcasts
#227
Germany/Business/Management
Apple Podcasts
#233
Spain/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359
Q: Can you share how AI and data influence the field worker's safety and efficiency in practical terms?
AI acts as an amplifier that improves decision support, safety, and regulatory compliance, helping workers operate more efficiently without simply increasing headcount.
How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359
Q: How should organizations approach the balance between customization and standardization when upgrading FSM systems?
Document key decisions, weigh pros and cons, and ensure options are evaluated against a guiding vision; the goal is to minimize unnecessary customization while enabling essential data collection and process improvements.
How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359
Q: What role does standardization play in reducing the need for customization and speeding up deployment?
Start with aligning business processes to industry standards, reduce bespoke paths, and use standard workflows as the baseline; customization is now more bounded and decision-driven, driven by clear business outcomes.
How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359
Q: How do you see the shift from monolithic solutions to full-package platforms influencing how companies plan their FSM investments?
Clients are moving away from multi-vendor, long-term bespoke implementations toward lightweight, fast-moving platforms that offer end-to-end coverage with quicker time-to-value, while preserving flexibility.
How Multivac Cut Technician Turnover in Half
Q: What is the importance of recognition in your team?
Recognition helps technicians feel appreciated for their work, which is crucial in customer service where feedback often leans toward issues rather than positive remarks.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About UNSCRIPTED

What is UNSCRIPTED about and what kind of topics does it cover?

This show focuses on how business leaders modernize their organizations and themselves, with in-depth conversations on leadership, service delivery, customer experience, asset management, and the intersection of technology and people. Episodes frequently spotlight practical leadership tactics, empathy, and strategic storytelling as ways to drive growth, retention, and transformation in complex industries such as field service, healthcare, energy, and manufacturing. A standout angle is the blend of practitioner insight and academic perspective, with guests ranging from CEOs and Global Service leaders to researchers, all sharing actionable ideas for improving culture, operations, and customer outcomes.

Where can I find podcast stats for UNSCRIPTED?

Rephonic provides a wide range of podcast stats for UNSCRIPTED. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to UNSCRIPTED and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does UNSCRIPTED get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for UNSCRIPTED, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for UNSCRIPTED?

Rephonic provides comprehensive predictive audience data for UNSCRIPTED, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does UNSCRIPTED have?

To see how many followers or subscribers UNSCRIPTED has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to UNSCRIPTED?

These podcasts share a similar audience with UNSCRIPTED:

1. TED Radio Hour
2. The Daily

How many episodes of UNSCRIPTED are there?

UNSCRIPTED launched 7 years ago and published 372 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact UNSCRIPTED?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for UNSCRIPTED?

Rephonic pulls ratings and reviews for UNSCRIPTED from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for UNSCRIPTED?

Rephonic provides full transcripts for episodes of UNSCRIPTED. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on UNSCRIPTED?

Recent guests on UNSCRIPTED include:

1. Floris Regouin
2. Jacob Brumbelow
3. Vivek Swaminathan
4. David Alasraki
5. Rui Melo Ferrera
6. Jovan Glasgow
7. Phil Manchester
8. Hannah Knowles

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days