Rephonic
Artwork for UNSCRIPTED
Digital Transformation
Customer Experience
Sustainability
Diversity
Talent Management
Service Transformation
Servitization
Cybersecurity
Service Optimization
Field Service East
Leadership
Work-Life Balance
Advanced Services Group
Mental Strength
Talent Acquisition
Energy Management
Nashville, Tennessee
France
Electrification
Schneider Electric

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted ... more

PublishesWeeklyEpisodes336Founded6 years ago
Number of ListenersCategories
BusinessManagement

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Artwork for UNSCRIPTED

Latest Episodes

In this episode of UNSCRIPTED, host Sarah Nicastrosits down with Carrie Toth, VP of Customer Experience at Generac Power Systems, to explore five essential best practices for securing service investments. From assessing organizational dynamics and bu... more

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In this episode of UNSCRIPTED, host Sarah Nicastro shares key insights from the Service Council Symposium in Chicago, exploring trends shaping the future of service. From embedding AI in service lifecycles to extending asset lifespans, Sarah unpacks ... more

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In this episode of UNSCRIPTED, host Sarah Nicastro welcomes Sacha Thompson, founder and CEO of The Equity Equation, to explore why psychological safety matters more than ever in today's workplace. From building trust and fostering open communication ... more

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In this episode of UNSCRIPTED, Sarah Nicastro talks with Kate Glantz, CEO and co-founder of Move Over Bob, to explore her mission to revolutionize the trades through innovative media. Learn how this groundbreaking initiative is filling a crucial gap ... more

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Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
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Recent Guests

Laurie Battaglia
CEO of Aligned at Work
Aligned at Work
Episode: Lead Yourself First: Exploring the Link Between Self-Care and Service Excellence
Faisal Hoque
A serial entrepreneur, business strategist, technology innovator, and best-selling author.
Author of 'Transcend'
Episode: Using AI to Unlock Potential While Protecting the Human Experience
Berend Booms
Head of EAM Insights at IFS Ultimo
IFS Ultimo
Episode: How Trends in Enterprise Asset Management Intersect with Service
Amer Iqbal
Founder and CEO of 5Ways to Innovate, and author of the book '5 Ways to Innovate'
5Ways to Innovate
Episode: Bridging the Innovation Gap: From Ambition to Execution in Modern Business
Ged Cranny
Senior consultant for Konica Minolta's International Service Business and a former field service engineer.
Konica Minolta
Episode: From Free Cars to Field Service: How Accidental Careers Build Industry Leaders
Jason Anthoine
An expert in internal communications and employee engagement with over 35 years of experience.
Episode: Communication Matters: Skills to Create Highly Engaged Service Teams
Rob Kalwarowski
An executive coach, author, and TEDx speaker on leadership topics.
Episode: Breaking the Cycle of Toxic Leadership
Arnaud Billard
Senior Director for Applications and Service for Europe at Cepheid
Cepheid
Episode: Balancing the Opportunity and Risk of Automating Service
Maureen Azzato
Portfolio Director for Manufacturing and Field Service Events at Worldwide Business Research
Worldwide Business Research
Episode: WBR Weighs In on The State of AI in Field Service

Host

Sarah Nicastro
Host of conversations focused on business transformation, technology, and leadership trends, drawing from over 15 years of experience in the field.

Reviews

4.9 out of 5 stars from 51 ratings
  • If you want to learn about service great podcast

    Sarah does great job capturing essential topics to run a service business

    Apple Podcasts
    5
    Service Rules
    United States2 years ago
  • Love it!!

    Can’t wait to listen to future episodes :)

    Apple Podcasts
    5
    WHerron97
    United Kingdom2 years ago
  • Great podcast

    Sarah asks insightful questions that necessitate thoughtful answers. I should know; I was a guest!

    Apple Podcasts
    5
    Neil I Thompson
    United States3 years ago
  • Solid and compelling content

    Worthwhile and relevant content from industry insiders and leaders.

    Apple Podcasts
    5
    Pooiuythhhhh
    United States4 years ago
  • Great discussion on service !

    Even being part of the service industry for 20 years; I learn something new every time.

    Apple Podcasts
    5
    Commited2Customers
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host's ability to ask probing questions leads to engaging discussions that resonate with the audience's experiences.
Listeners appreciate the insightful conversations with industry leaders that offer valuable lessons for personal and professional growth.
Many commend the content for being both relevant and actionable, particularly for those in service-oriented roles.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Innovating Advanced Services & Delivering on Servitization
Q: Which phase of servitization implementation do you think is the hardest for companies?
The expand phase is often the hardest because it requires significant financial commitment and resource allocation, leading to potential internal conflicts and resistance to change.
Innovating Advanced Services & Delivering on Servitization
Q: What enabler is most often a barrier for companies?
The capacity for innovation tends to be a significant barrier, as it requires a mindset shift from product selling to service-focused relationships and necessitates investment in new technologies and skills.
Innovating Advanced Services & Delivering on Servitization
Q: What aspect around the terminology of servitization do you feel gets misconstrued or confuses people most often?
Executives often struggle to articulate their product service offerings, leading to a disconnect between their descriptions and customer understanding. They focus too much on technical details rather than the value proposition for customers.
Building Mental Strength as a Leader
Q: What advice do you have for working on mental strength amidst stress and competing priorities?
Use tools like the redirect rhythm to manage negative emotions and maintain a positive outlook.
Building Mental Strength as a Leader
Q: How can leaders eliminate negative self-talk and seek approval?
By monitoring relationships with doubt and practicing self-compassion to build confidence.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About UNSCRIPTED

What is UNSCRIPTED about and what kind of topics does it cover?

Focused on the evolution of leadership and business practices, this podcast features candid conversations with business leaders sharing their challenges and successes. It emphasizes personal and organizational transformation, highlighting the importance of self-care, empathy, and effective communication in modern workplaces. Noteworthy discussions also explore the integration of AI and technology into business strategies, providing listeners with actionable insights on enhancing employee engagement and fostering a positive company culture.

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Which podcasts are similar to UNSCRIPTED?

These podcasts share a similar audience with UNSCRIPTED:

1. Prof G Markets
2. Hard Fork
3. The Journal.
4. The Daily
5. Up First from NPR

How many episodes of UNSCRIPTED are there?

UNSCRIPTED launched 6 years ago and published 336 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact UNSCRIPTED?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on UNSCRIPTED?

Recent guests on UNSCRIPTED include:

1. Laurie Battaglia
2. Faisal Hoque
3. Berend Booms
4. Amer Iqbal
5. Ged Cranny
6. Jason Anthoine
7. Rob Kalwarowski
8. Arnaud Billard

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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