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Artwork for UNSCRIPTED
Leadership
Field Service
Customer Experience
Employee Engagement
Service Leadership
Digital Transformation
Artificial Intelligence
Work-Life Balance
Field Service Management
Business Transformation
Servitization
Change Management
Sustainability
Employee Experience
Innovation
Mentorship
Service Transformation
Emotional Intelligence
Soft Skills
IFS

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted ... more

PublishesWeeklyEpisodes376Founded7 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for UNSCRIPTED

Latest Episodes

Strategic consultant Marta Riggins — formerly of Instacart, LinkedIn, and Pandora Music — joins Sarah to explore why employer branding is a critical lever for service organizations facing a frontline talent crisis. From building an authentic employee... more

In this solo episode, Sarah Nicastro shares her personal mental health journey - including complex PTSD, ADHD, and navigating a difficult season - and what it has taught her about leadership, vulnerability, and creating workplaces where it's truly ok... more

What if the key to navigating change isn't a better strategy — it's a better relationship with change itself?

In this episode, host Sarah Nicastro sits down with Sarah Aviram — keynote speaker, leadership coach, and author of The Scenic Route — to e... more

What if your electrical assets weren't just infrastructure — but strategic business drivers?

In this episode, Berend Booms sits down with Matthew Wise, VP & Head of Strategy and Business Development at ABB Electrification Service, to unpack why the ... more

Key Facts

Accepts Guests
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Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Sarah Aviram
Keynote speaker on Navigating Change and author of The Scenic Route
Speaker and author
Episode: Building Change Resilience from the Inside Out | UNSCRIPTED Ep. 365
Matthew Wise
VP and Head of Strategy and Business Development at ABB Electrification Service
ABB
Episode: The Shift to Assured Asset Performance | Matthew Wise, ABB
Fernando Ferreyra
Service engineer for the Technical Solutions Center at Quidel Ortho
Quidel Ortho
Episode: From FSE to Technical Service Engineer Improves Work-Life Balance | Frontline UNSCRIPTED Ep. 3
Jayda Nance
AI product owner at IBM
IBM
Episode: AI in Action: Less Chasing Trends, More Creating Value | UNSCRIPTED
Greg Parker
Vice President for America's Life Cycle Solutions at Johnson Controls
Johnson Controls
Episode: How AI & Connected Security Are Transforming Service at Fenway Park | UNSCRIPTED
Floris Regouin
Chief Visionary Officer at The New Tomorrow, author of Natural Intelligence
The New Tomorrow
Episode: Adapt or Die: Natural Intelligence as Nature’s Secret Playbook | Assets UNSCRIPTED
Jacob Brumbelow
Service technician, MaxAir Mechanical
MaxAir Mechanical
Episode: Decoding Generational Differences: Loyalty, Growth & What Motivates the Frontline
Vivek Swaminathan
Director of Products and Solutions for Digital Workplace Services at Unisys
Unisys
Episode: How Unisys Is Closing the Value Gap in Field Service | UNSCRIPTED Ep. 360
David Alasraki
Partner in PwC's Field Service and Operations Practice
PwC
Episode: How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

Host

Sarah Nicastro
Host of the UNSCRIPTED podcast; covers business transformation, technology, and leadership trends.

Reviews

4.9 out of 5 stars from 57 ratings
  • If you want to learn about service great podcast

    Sarah does great job capturing essential topics to run a service business

    Apple Podcasts
    5
    Service Rules
    United States2 years ago
  • Love it!!

    Can’t wait to listen to future episodes :)

    Apple Podcasts
    5
    WHerron97
    United Kingdom2 years ago
  • Great podcast

    Sarah asks insightful questions that necessitate thoughtful answers. I should know; I was a guest!

    Apple Podcasts
    5
    Neil I Thompson
    United States4 years ago
  • Solid and compelling content

    Worthwhile and relevant content from industry insiders and leaders.

    Apple Podcasts
    5
    Pooiuythhhhh
    United States5 years ago
  • Great discussion on service !

    Even being part of the service industry for 20 years; I learn something new every time.

    Apple Podcasts
    5
    Commited2Customers
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

In-depth conversations with a strong emphasis on human-centered leadership.
Listeners appreciate the host's ability to pull practical insights from leaders.
Guests and topics are consistently relevant to field service and leadership challenges.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#232
Germany/Business/Management
Apple Podcasts
#63
Spain/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

From FSE to Technical Service Engineer Improves Work-Life Balance | Frontline UNSCRIPTED Ep. 3
Q: What advice would you give to someone considering a frontline service career today?
He would tell them to start learning early, stay curious, and continuously develop both technical and people skills. He emphasizes that a great frontline professional combines problem-solving with the ability to relate to customers, and always keeps learning as a core habit.
From FSE to Technical Service Engineer Improves Work-Life Balance | Frontline UNSCRIPTED Ep. 3
Q: What drew you to transition from field service to the Technical Solutions Center, and how did you see it as a step for work-life balance?
Fernando describes the move as a natural progression that built on his escalations experience, mentoring roles, and remote troubleshooting skills, with work-life balance as a key attraction from the start. He saw the role as a way to stay involved in problem-solving while reducing travel, enabling him to be more present with his family.
Building Change Resilience from the Inside Out | UNSCRIPTED Ep. 365
Q: What did you learn about yourself?
She describes the two Thailand and Portugal stories as connected through the theme of identity and self-acceptance, highlighting how inner questions surface through travel and shape leadership perspectives.
Building Change Resilience from the Inside Out | UNSCRIPTED Ep. 365
Q: Crazy travel story or place you were?
She recounts meditating with a Buddhist monk in Chiang Mai and the deep lesson that releasing identity and ego can lead to inner peace, illustrating how personal growth feeds leadership resilience.
The Shift to Assured Asset Performance | Matthew Wise, ABB
Q: In the report you referenced, what are the practical AI use cases where you see real value today?
AI adds value when there is a clear link between the algorithm outputs and measurable business outcomes, such as improved efficiency, performance, resilience, or asset uptime. The strongest examples are energy forecasting, operational decision support, and production-aware energy management, where data streams can be converted into actionable signals that inform maintenance and trading decisions.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Social Media Reach

Frequently Asked Questions About UNSCRIPTED

What is UNSCRIPTED about and what kind of topics does it cover?

This show focuses on how business leaders modernize their organizations and themselves, with in-depth conversations on leadership, service delivery, customer experience, asset management, and the intersection of technology and people. Episodes frequently spotlight practical leadership tactics, empathy, and strategic storytelling as ways to drive growth, retention, and transformation in complex industries such as field service, healthcare, energy, and manufacturing. A standout angle is the blend of practitioner insight and academic perspective, with guests ranging from CEOs and Global Service leaders to researchers, all sharing actionable ideas for improving culture, operations, and customer outcomes.

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Which podcasts are similar to UNSCRIPTED?

These podcasts share a similar audience with UNSCRIPTED:

1. The Daily
2. TED Radio Hour

How many episodes of UNSCRIPTED are there?

UNSCRIPTED launched 7 years ago and published 376 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on UNSCRIPTED?

Recent guests on UNSCRIPTED include:

1. Sarah Aviram
2. Matthew Wise
3. Fernando Ferreyra
4. Jayda Nance
5. Greg Parker
6. Floris Regouin
7. Jacob Brumbelow
8. Vivek Swaminathan

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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