Rephonic
Artwork for UNSCRIPTED
Leadership
Field Service
Customer Experience
Employee Engagement
Service Leadership
Digital Transformation
Artificial Intelligence
Work-Life Balance
Field Service Management
Business Transformation
Servitization
Change Management
Sustainability
Employee Experience
Innovation
Mentorship
Service Transformation
Emotional Intelligence
Soft Skills
IFS

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted ... more

PublishesWeeklyEpisodes380Founded7 years ago
Number of ListenersCategories
ManagementBusiness

Listen to this Podcast

Artwork for UNSCRIPTED

Latest Episodes

What if the silver bullet you're chasing in asset management has been right under your nose all along? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Johan Jansen van Rensburg, Reliability Manager at SAPPI, to explore why data... more

Marina George, Field Service Engineer at Oxford Instruments, never planned to end up in field service — she wanted to be a doctor, then fell in love with research. As the first female guest on Frontline UNSCRIPTED, she shares an unconventional path i... more

YouTube

In this solo episode, Sarah Nicastro recaps the Future of Field Service Live event in New York City — covering highlights from five sessions on change management, customer intimacy, competitive positioning, technician enablement, and AI strategy. If ... more

YouTube

Dr. Lisa Ann Ferlita — VP of Service at Oxford Instruments and author of The Weight of Leadership — joins Sarah for a raw, honest conversation about what it really costs to lead, and how to do it without losing yourself. From military service to glob... more

Key Facts

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Sarah Avi Ram
Keynote speaker and author of The Scenic Route
Independent (author)
Episode: Highlights from Future of Field Service Live NYC | UNSCRIPTED Ep. 369
Natalia Schuman
President and CEO of MISTRUS Group
MISTRUS Group
Episode: Highlights from Future of Field Service Live NYC | UNSCRIPTED Ep. 369
Matt Tice
Vice President of Global Services at Quidel Ortho
Quidel Ortho
Episode: Highlights from Future of Field Service Live NYC | UNSCRIPTED Ep. 369
Nick Vandevere
Chief Innovation Officer at IFS Nexus Black
IFS Nexus Black
Episode: Highlights from Future of Field Service Live NYC | UNSCRIPTED Ep. 369
Dave Clement
Workshop leader from Simon-Kucher
Simon-Kucher
Episode: Highlights from Future of Field Service Live NYC | UNSCRIPTED Ep. 369
Eric Flato
Workshop leader from Simon-Kucher
Simon-Kucher
Episode: Highlights from Future of Field Service Live NYC | UNSCRIPTED Ep. 369
Lisa Ann Ferlita
Vice President of Service for the Americas at Oxford Instruments (and author)
Oxford Instruments
Episode: Leading Without Losing Yourself | Dr. Lisa Ann Ferlita | UNSCRIPTED Ep. 368
Marta Riggins
Strategic consultant around employer brand, employee engagement, and employee comms
Independent consultant
Episode: EPISODE 367 | Service Organizations Can't Win the Talent War Without Strategic Employer Branding | UNSCRIPTED
Sarah Aviram
Keynote speaker on Navigating Change and author of The Scenic Route
Speaker and author
Episode: Building Change Resilience from the Inside Out | UNSCRIPTED Ep. 365

Host

Sarah Nicastro
Host of UNSCRIPTED (and related formats) focusing on business transformation, leadership, and field service trends.

Reviews

4.9 out of 5 stars from 57 ratings
  • If you want to learn about service great podcast

    Sarah does great job capturing essential topics to run a service business

    Apple Podcasts
    5
    Service Rules
    United States2 years ago
  • Love it!!

    Can’t wait to listen to future episodes :)

    Apple Podcasts
    5
    WHerron97
    United Kingdom2 years ago
  • Great podcast

    Sarah asks insightful questions that necessitate thoughtful answers. I should know; I was a guest!

    Apple Podcasts
    5
    Neil I Thompson
    United States4 years ago
  • Solid and compelling content

    Worthwhile and relevant content from industry insiders and leaders.

    Apple Podcasts
    5
    Pooiuythhhhh
    United States5 years ago
  • Great discussion on service !

    Even being part of the service industry for 20 years; I learn something new every time.

    Apple Podcasts
    5
    Commited2Customers
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Candid conversations with industry insiders make complex topics accessible.
Insightful host asks thoughtful questions that draw out practical answers.
Content consistently covers trends and challenges in field service and service transformation.
Guests share actionable lessons for leaders and operators.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Leading Without Losing Yourself | Dr. Lisa Ann Ferlita | UNSCRIPTED Ep. 368
Q: What inspired you to write this book and share the reflections that you're sharing?
The inspiration came from a lifelong love of reading and the realization that many leadership books focus on organizational metrics rather than personal growth; I wanted to offer a raw, reflective, and practical guide that helps leaders look in the mirror and apply lessons to themselves.
From FSE to Technical Service Engineer Improves Work-Life Balance | Frontline UNSCRIPTED Ep. 3
Q: What advice would you give to someone considering a frontline service career today?
He would tell them to start learning early, stay curious, and continuously develop both technical and people skills. He emphasizes that a great frontline professional combines problem-solving with the ability to relate to customers, and always keeps learning as a core habit.
From FSE to Technical Service Engineer Improves Work-Life Balance | Frontline UNSCRIPTED Ep. 3
Q: What drew you to transition from field service to the Technical Solutions Center, and how did you see it as a step for work-life balance?
Fernando describes the move as a natural progression that built on his escalations experience, mentoring roles, and remote troubleshooting skills, with work-life balance as a key attraction from the start. He saw the role as a way to stay involved in problem-solving while reducing travel, enabling him to be more present with his family.
Building Change Resilience from the Inside Out | UNSCRIPTED Ep. 365
Q: What did you learn about yourself?
She describes the two Thailand and Portugal stories as connected through the theme of identity and self-acceptance, highlighting how inner questions surface through travel and shape leadership perspectives.
Building Change Resilience from the Inside Out | UNSCRIPTED Ep. 365
Q: Crazy travel story or place you were?
She recounts meditating with a Buddhist monk in Chiang Mai and the deep lesson that releasing identity and ego can lead to inner peace, illustrating how personal growth feeds leadership resilience.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About UNSCRIPTED

What is UNSCRIPTED about and what kind of topics does it cover?

UNSCRIPTED offers in-depth conversations with leaders across industries who are navigating transformation, technology adoption, and workforce evolution. Episodes frequently center on field service modernization, AI-enabled operations, leadership development, and organizational change, often weaving in practical case studies and personal experiences from frontline workers to C-suite executives. Listeners can expect actionable insights on digital transformation, blended human–machine workflows, and strategies to improve employee well-being, culture, and customer outcomes. Notably, the show blends technical topics with leadership and people-focused themes, making it useful for both operators seeking efficiency and executives seeking strategic ... more

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Which podcasts are similar to UNSCRIPTED?

These podcasts share a similar audience with UNSCRIPTED:

1. The Daily
2. TED Radio Hour

How many episodes of UNSCRIPTED are there?

UNSCRIPTED launched 7 years ago and published 380 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on UNSCRIPTED?

Recent guests on UNSCRIPTED include:

1. Sarah Avi Ram
2. Natalia Schuman
3. Matt Tice
4. Nick Vandevere
5. Dave Clement
6. Eric Flato
7. Lisa Ann Ferlita
8. Marta Riggins

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