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Artwork for UNSCRIPTED
Sustainability
Diversity
Customer Experience
Talent Management
Service Transformation
Servitization
Technology
Cybersecurity
Service Optimization
Field Service East
Leadership
Work-Life Balance
Digital Transformation
Advanced Services Group
Mental Strength
Talent Acquisition
Electrification
Data Centers
France
Energy Management

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted ... more

PublishesWeeklyEpisodes359Founded7 years ago
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ManagementBusiness

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Artwork for UNSCRIPTED

Latest Episodes

In this episode of UNSCRIPTED, Sarah Nicastro sits down with Sasha Ilyukhin, SVP of Global Processing Services & Services Solutions at Tetra Pak, for a candid conversation about what it truly takes to unlock service growth at scale.

Grounded in new ... more

What if the difference between good and great in your organization came down to one overlooked factor?

In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Josh Zolin, CEO of Windy City Equipment and author of Blue is the New White, to ... more

YouTube

In Episode 354 of UNSCRIPTED, we explore how QuidelOrtho transformed field service from a cost center into a strategic business differentiator. Matt Tice, VP of Global Services, shares six practical strategies for driving customer retention, gaining ... more

YouTube

Sometimes maximizing asset value is less about short-term optimization and more about building resilience over decades. In this episode of Assets UNSCRIPTED, host Berend Booms speaks with Markus Göring, Director of Asset Value Controlling at Vattenfa... more

Key Facts

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Recent Guests

Josh Zolin
CEO of Windy City Equipment and author of the book 'Blue is the New White'
Windy City Equipment
Episode: Human ROI: How Soft Skills Drive Hard Results
Markus Göring
Director of Asset Value Controlling at Vattenfall
Vattenfall
Episode: Resilience is the Strategy
Madhu Oza
Director for Global Technical and Service Excellence at Abbott Laboratories, a Standout 50 leader
Abbott Laboratories
Episode: Lessons Learned from a Regional Leader Driving Impact in a Global Organization
Greg Crumpton
Vice President at ServiceLogic, founder, curator, and writer at DeepKnowledge, and host of Straight Out of Crumpton podcast.
ServiceLogic
Episode: The Constructive Contrarian: How Questioning Everything Can Build Success – Part One
Jeffrey Yip
Associate Professor of Management and Organizational Studies at Simon Fraser University
Simon Fraser University
Episode: How the Practice of “Painstorming” Improves Change Leadership
Adam Gloss
Chief Operating Officer at Impel, and a 2025 Future of Field Service Stand Out leader.
Impel
Episode: The Importance of Learning Oneself in Leadership
Zach Mercurio
Researcher with a PhD in Organizational Learning, author of The Power of Mattering
Episode: The Top 10 UNSCRIPTED Podcasts of 2025: Part 2
Geener Osgul
CEO of Fortis Fire and Safety
Fortis Fire and Safety
Episode: The Top 10 UNSCRIPTED Podcasts of 2025: Part 2
Patricia Sabera
SVP and General Manager of Digital Workplace Solutions at Unisys
Unisys
Episode: The Top 10 UNSCRIPTED Podcasts of 2025: Part 2

Host

Sarah Nicastro
Host of UNSCRIPTED, focusing on business transformation, technology, and leadership trends.

Reviews

4.9 out of 5 stars from 56 ratings
  • If you want to learn about service great podcast

    Sarah does great job capturing essential topics to run a service business

    Apple Podcasts
    5
    Service Rules
    United States2 years ago
  • Love it!!

    Can’t wait to listen to future episodes :)

    Apple Podcasts
    5
    WHerron97
    United Kingdom2 years ago
  • Great podcast

    Sarah asks insightful questions that necessitate thoughtful answers. I should know; I was a guest!

    Apple Podcasts
    5
    Neil I Thompson
    United States4 years ago
  • Solid and compelling content

    Worthwhile and relevant content from industry insiders and leaders.

    Apple Podcasts
    5
    Pooiuythhhhh
    United States4 years ago
  • Great discussion on service !

    Even being part of the service industry for 20 years; I learn something new every time.

    Apple Podcasts
    5
    Commited2Customers
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The content is described as solid and relevant, with feedback indicating that even industry veterans learn something new with each episode.
Many highlight the value of real-world experiences shared by guests, considering it vital for personal and organizational growth.
Listeners appreciate the insightful questions and engaging discussions that explore essential topics for leaders.
Comments emphasize the podcast's ability to inspire innovative thinking and openness towards new ideas.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

How Multivac Cut Technician Turnover in Half
Q: What is the importance of recognition in your team?
Recognition helps technicians feel appreciated for their work, which is crucial in customer service where feedback often leans toward issues rather than positive remarks.
How Multivac Cut Technician Turnover in Half
Q: Can you talk a little bit about any hurdles you overcame in developing a partnership with HR?
Involving HR in the recruiting process and ensuring they understand the technicalities of the roles has been essential for success.
How Multivac Cut Technician Turnover in Half
Q: Can you speak a bit about the importance of mindset regarding your strategy to cut technician turnover?
Building a team of like-minded service management individuals was critical, focusing on the right audience to recruit and retain.
From IoT to GenAI and Beyond: Advice for Building Intelligent Connected Solutions
Q: What advice would you give organizations to prepare for an AI-driven future?
Start with proof of concepts, focus on current operations, understand regulatory requirements, and train your teams.
From IoT to GenAI and Beyond: Advice for Building Intelligent Connected Solutions
Q: How ready are most businesses to adopt these technologies?
Most businesses are about 70% ready technically, but there's a significant need for organizational readiness and cultural change.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About UNSCRIPTED

What is UNSCRIPTED about and what kind of topics does it cover?

Focused on the evolution and innovation within the business landscape, this podcast offers an insightful exploration of how leaders across various industries tackle significant challenges. Highlighting firsthand accounts, listeners gain valuable perspectives on personal and organizational transformation, emphasizing the importance of leadership and business strategy in an ever-changing marketplace. The engaging discussions delve into themes such as workplace dynamics, emotional intelligence, technology adoption, and the impact of AI, making it a relevant resource for professionals looking to enhance their understanding of modern business practices and leadership roles.

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To see how many followers or subscribers UNSCRIPTED has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to UNSCRIPTED?

These podcasts share a similar audience with UNSCRIPTED:

1. The Daily

How many episodes of UNSCRIPTED are there?

UNSCRIPTED launched 7 years ago and published 359 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on UNSCRIPTED?

Recent guests on UNSCRIPTED include:

1. Josh Zolin
2. Markus Göring
3. Madhu Oza
4. Greg Crumpton
5. Jeffrey Yip
6. Adam Gloss
7. Zach Mercurio
8. Geener Osgul

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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