Rephonic
Artwork for UNSCRIPTED
Leadership
Field Service
Customer Experience
Employee Engagement
Digital Transformation
Artificial Intelligence
Service Leadership
Work-Life Balance
Field Service Management
Business Transformation
Servitization
Change Management
Sustainability
Employee Experience
Mentorship
Innovation
Service Transformation
Emotional Intelligence
Soft Skills
IFS

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted ... more

PublishesWeeklyEpisodes387Founded7 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for UNSCRIPTED

Latest Episodes

Samantha Campbell, Senior Director of Field Services at Brightstar Lottery and 2025 Stand Out 50 leader, joins Sarah Nicastro to explore why mentorship is one of the most underutilized strategic tools in service leadership — including the story of re... more

YouTube

Throwing it back to a rerelease of the the very first episode of Frontline UNSCRIPTED - a series from Future of Field Service where host Sarah Nicastro steps away from the C-suite and hands the mic to the people doing the work.Phil Manchester, Servic... more

YouTube

What if the biggest barrier to change in your organization isn’t the technology — but the people leading it? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Brianna Sylver, founder of Sylver Consulting and bestselling author of... more

Stuart Thompson, President of the Electrification Service Division at ABB, joins Sarah Nicastro to explore how ABB is using AR and AI to modernize field service across 3,000 engineers in 50 countries - real deployments, real results, and where the mo... more

YouTube

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Recent Guests

Samantha Campbell
Senior Director of Field Services, Brightstar Lottery
Brightstar Lottery
Episode: Mentorship as a Strategic Advantage to Build Stronger Teams & Improve Retention | Samantha Campbell | Standout UNSCRIPTED Ep. 371
Brianna Silver
Founder and president of Sylver Consulting; bestselling author of Leading Through Freefall, How Innovators Turn Turbulence Into Trust
Sylver Consulting
Episode: Finding Your Leadership Superpower
Stuart Thompson
President for the Electrification Service Division at ABB
ABB
Episode: Rerelease: ABB's Use of AR and AI to Modernize Field Service and Transform CX | Stuart Thompson | UNSCRIPTED Ep. 264
Jake Humphrey
Presenter, entrepreneur and investor; founder of High Performance Podcast; founder of Whisper
High Performance Podcast / Whisper
Episode: Rerelease: The High Performance Traits of Stand Out Leaders | Jake Humphrey | UNSCRIPTED Ep. 335
Brad Haeberle
Executive Vice President of Services for Smart Infrastructure Buildings at Siemens
Siemens
Episode: The Mindset Behind Siemens' Service Success | Brad Haeberle | UNSCRIPTED Ep. 370
Johan Jansen van Rensburg
Reliability manager at Sappi
Sappi
Episode: Why There Is No Silver Bullet in Asset Management
Marina George
Field Service Engineer at Oxford Instruments
Oxford Instruments
Episode: From Doctor Dreams to Field Service: The Massive Potential of Underrepresented Career Paths | Marina George | Frontline UNSCRIPTED Ep. 4
Sarah Avi Ram
Keynote speaker and author of The Scenic Route
Independent (author)
Episode: Highlights from Future of Field Service Live NYC | UNSCRIPTED Ep. 369
Natalia Schuman
President and CEO of MISTRUS Group
MISTRUS Group
Episode: Highlights from Future of Field Service Live NYC | UNSCRIPTED Ep. 369

Host

Sarah Nicastro
Host of UNSCRIPTED (and related formats) focusing on business transformation, leadership, and field service trends.

Reviews

4.9 out of 5 stars from 57 ratings
  • If you want to learn about service great podcast

    Sarah does great job capturing essential topics to run a service business

    Apple Podcasts
    5
    Service Rules
    United States2 years ago
  • Love it!!

    Can’t wait to listen to future episodes :)

    Apple Podcasts
    5
    WHerron97
    United Kingdom3 years ago
  • Great podcast

    Sarah asks insightful questions that necessitate thoughtful answers. I should know; I was a guest!

    Apple Podcasts
    5
    Neil I Thompson
    United States4 years ago
  • Solid and compelling content

    Worthwhile and relevant content from industry insiders and leaders.

    Apple Podcasts
    5
    Pooiuythhhhh
    United States5 years ago
  • Great discussion on service !

    Even being part of the service industry for 20 years; I learn something new every time.

    Apple Podcasts
    5
    Commited2Customers
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Candid conversations with industry insiders make complex topics accessible.
Insightful host asks thoughtful questions that draw out practical answers.
Content consistently covers trends and challenges in field service and service transformation.
Guests share actionable lessons for leaders and operators.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Rerelease: Why Not Shoot for the Moon? | Phil Manchester | Frontline UNSCRIPTED Ep. 1
Q: How do you view the role of technology and AI in the trades, and what should frontline workers expect?
Technology and AI are tools that can speed up information gathering, improve accuracy, and handle repetitive tasks, but experienced technicians remain essential. The key is to apply AI wisely, verify outputs, and use tech to focus on problem solving and customer outcomes rather than replacing workers.
Rerelease: Why Not Shoot for the Moon? | Phil Manchester | Frontline UNSCRIPTED Ep. 1
Q: What has been the hardest part about stepping into a team-lead role, and how have you addressed it?
Balancing nine different personalities and learning to tailor communication to each person has been the hardest. I've worked on developing my EQ, reading leadership books, and making a conscious effort to understand each teammate's background and preferred style, which improved collaboration and trust.
Rerelease: The High Performance Traits of Stand Out Leaders | Jake Humphrey | UNSCRIPTED Ep. 335
Q: Could you share a couple of other stories or anecdotes from those conversations with leaders that stand out in your mind?
Many leaders I spoke with wore the scars of battle yet had learned to be themselves, showing that authenticity drives resilience and sustained high performance across diverse fields, from chefs to athletes to entrepreneurs.
Rerelease: The High Performance Traits of Stand Out Leaders | Jake Humphrey | UNSCRIPTED Ep. 335
Q: Would you mind sharing with our audience what was most impactful to you about Dame Stephanie's story and the time you were able to spend with her?
I was struck by her conviction and steely belief in what she stood for, even near 90 years old; her willingness to back herself and take risks demonstrated that true leadership blends authenticity with courage, leaving a lasting legacy for others to follow.
Lessons in Commercial Excellence in Digital Energy Services at Schneider Electric | Episode 364
Q: What is Schneider's approach to building a customer-centric value proposition and aligning it with pricing and delivery models?
The approach centers on designing products for service from the outset, knowing customers deeply, and delivering value through outcomes-based offerings rather than transactions. Pricing is tied to the value delivered over a long-term lifecycle, including software subscriptions and ongoing improvements, with a focus on expanding the installed base through continuous modernization and cyber, energy, and sustainability outcomes.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About UNSCRIPTED

What is UNSCRIPTED about and what kind of topics does it cover?

UNSCRIPTED offers in-depth conversations with leaders across industries who are navigating transformation, technology adoption, and workforce evolution. Episodes frequently center on field service modernization, AI-enabled operations, leadership development, and organizational change, often weaving in practical case studies and personal experiences from frontline workers to C-suite executives. Listeners can expect actionable insights on digital transformation, blended human–machine workflows, and strategies to improve employee well-being, culture, and customer outcomes. Notably, the show blends technical topics with leadership and people-focused themes, making it useful for both operators seeking efficiency and executives seeking strategic ... more

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Which podcasts are similar to UNSCRIPTED?

These podcasts share a similar audience with UNSCRIPTED:

1. Huberman Lab
2. The Daily
3. The Zach Lowe Show

How many episodes of UNSCRIPTED are there?

UNSCRIPTED launched 7 years ago and published 387 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on UNSCRIPTED?

Recent guests on UNSCRIPTED include:

1. Samantha Campbell
2. Brianna Silver
3. Stuart Thompson
4. Jake Humphrey
5. Brad Haeberle
6. Johan Jansen van Rensburg
7. Marina George
8. Sarah Avi Ram

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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