Experience This!
Joey Coleman and Dan GingissWelcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you ... more
| Publishes | Weekly | Episodes | 185 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Categories | BusinessManagement | ||||
Listen to this Podcast
Latest Episodes
Learn about the must-read employee experience book of 2023, the shocking stats behind the biggest challenge facing organizations today, and a method for enhancing your customer experience by focusing on your employee experience.
Bite-Sized Delight ... more
Learn about how ChatGPT and other AI software can create an entire episode of Experience This, the best CX brands according to ChatGPT, and asking ChatGPT all the tough customer experience questions.
Bite-Sized Delight From the Episode:
• Empathy... more
Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things you never knew, but always wanted to ask, about CX professionals.
Bite-Sized Delight From the Episode:
• Create Superfans - B... more
Learn about an airline that decided to stop providing telephone customer service, how to improve on the B2B experience, and a government crackdown on unnecessary fees.
Bite-Sized Delight From the Episode:
• Don't Call Us - Frontier Airlines' cont... more
Key Facts
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Reviews
- Customer experience podcast favorite
I particularly enjoy the customer experience advice delivered from a real world perspective. It’s informative and enjoyable.
, which is difficult to achieve. I always look forward to new episodes!
Apple Podcasts5sporty dancer
United States3 years ago - You can’t get better CX/EX advice than this!
Years ago, I heard Joey Coleman on another blog talking about his book, Never Lose a Customer Again. I immediately bought and devoured it. I can’t think of another business book that has resonated so strongly with me. I loved it so much I convinced a client to purchase copies for his entire staff! While I was a latecomer to Experience This! I eagerly listened from the beginng and now pounce on the new ones as soon as they are released.
This new season is particularly good. They've been doin... more
Apple Podcasts5prophetbenUnited States3 years ago - Great examples of CX
It is a good source of CX success stories that I otherwise probably would have missed. Great inspiration and brought in a good way. Will definitely continue listening to other episodes.
Apple Podcasts5Evelien181
Belgium4 years ago - Great topics for team development!
On my way back to the beginning of Experience This! to gather ideas for team development. We’re opening a new store in a few weeks with plans for staff training and daily kickoff meetings currently in the works. Your podcast gets me thinking and makes me hyper alert to customer experience. Thanks for the inspiration and for making it fun enough to listen to each podcast more than once! ❤️🐶
Apple Podcasts5ChazikstanUnited States4 years ago - Best source of CX ideas anywhere
Dan and Joey not only give great ideas but inspire me to get into action.They have helped transform my motorcycle dealership. Thank you for all you do!
Apple Podcasts5Podjunkie99United States4 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #246 |  United Kingdom/Business/Management |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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| Professions | Age Range | Household Income | |||
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Which podcasts are similar to Experience This!?
These podcasts share a similar audience with Experience This!:
1. Criminal
2. This American Life
3. Radiolab
4. The Home Service Expert Podcast
How many episodes of Experience This! are there?
Experience This! launched 8 years ago and published 185 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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