Experience Action
Jeannie Walters, CCXPHow do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the b... more
| Publishes | Weekly | Episodes | 177 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusinessManagement | |||
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Latest Episodes
You can do great customer experience work and still lose the budget conversation if you walk into leadership meetings with the wrong proof. We’re tired of being asked to defend CX ROI with scores that don’t match the company scorecard, and we’re even... more
"We value your feedback.” “Thanks for your patience.” “We apologize for any inconvenience.” Most of us have heard these lines so many times that we can feel our skepticism kick in before the sentence even ends. That reaction isn't cynicism for no rea... more
Calling empathy a “soft skill” sounds harmless until you see what it does to your customer experience and your retention numbers. We dig into the uncomfortable pattern where leaders say they want people to feel heard and valued, then invest almost al... more
Consistency sounds boring until you realize it’s the fastest path to trust and the easiest way to spot what’s broken. In this CX Pulse Check episode, Jeannie Walters is joined by Nick Westergaard, host of the On Brand podcast and author of Brand Now ... more
Recent Guests
Host
Reviews
- Great Show - Poor Audio Quality
Great show, but there is something lacking in the audio quality.
The April Pulse check has some weird male voice in between conversations. It’s distracting and takes away from the great conversation and knowledge sharing.
Fix this and you’ll deliver a better “customer experience”. 😉
Apple Podcasts3DanievanMopanie
South Africa4 months ago - Pay attention to Jeannie - so good
Her diversity of guests, current and relevant conversations, and commitment to elevating client experience, make Jeannie’s podcast a must listen for anyone wanting to create more exceptional experiences for their clientele. As a guest, she made it fun, interesting and so valuable for me too! Highly recommend.
Apple Podcasts5neenjames
United Statesa year ago - Bite-Sized Nuggets of CX Gold!
This customer experience podcast is absolutely fabulous. The host, Jeannie, has perfected teaching valuable info in a fun way. The episodes are usually less than 15 minutes long, which is great because you can learn something in very little time.
I've heard Jeannie speak on multiple occasions, and she really knows what she's talking about when it comes to CX. This podcast is set up so that listeners leave a voicemail asking a question and then Jeannie will answer it during an episode.
She use... more
Apple Podcasts5Maude774United States3 years ago - So much value add insight
Thankyou Jeannie- episode was from me in Adelaide, Australia! Gday to everyone from Down Under!
Your topics are so relevant to todays changing customer expectations and helps me move my strategy in line with this. I’ll be listening to every episode and taking loads of notes!
Apple Podcasts5Jo Hatchard
Australia4 years ago
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Apple Podcasts | #144 |  Mexico/Business/Marketing |
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Frequently Asked Questions About Experience Action
What is Experience Action about and what kind of topics does it cover?
Actionable conversations around customer experience leadership, strategy, and governance drive practical guidance for turning CX insights into measurable outcomes. Episodes frequently tackle defining a CX mission, building a scalable operating system for CX, reducing customer effort, and tying initiatives to business results. Leaders from global brands share how to lead with purpose, manage burnout, implement agentic orchestration and AI responsibly, and turn frontline feedback into actionable improvements. Noteworthy are pragmatic frameworks, real-world governance tips, and a strong emphasis on cross-functional alignment and customer-centric culture as core levers for sustainable growth.
Where can I find podcast stats for Experience Action?
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How many listeners does Experience Action get?
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What are the audience demographics for Experience Action?
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How many subscribers and views does Experience Action have?
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Which podcasts are similar to Experience Action?
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How many episodes of Experience Action are there?
Experience Action launched 4 years ago and published 177 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Where can I see ratings and reviews for Experience Action?
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What guests have appeared on Experience Action?
Recent guests on Experience Action include:
1. Brandon McGovern
2. Jeannie Walters
3. Rufaii Hidara
4. Sasha Fard
5. Emma Winstead
6. Nicole Aguilera
7. Scott Lee Holloway
8. Lauren Wier
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.