Experience Action
Jeannie Walters, CCXPHow do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the b... more
| Publishes | Weekly | Episodes | 135 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
Listen to this Podcast
Latest Episodes
Where do you start with customer experience strategy?
As a CX leader, you’ve probably faced the overwhelming question: Where do I start? In this episode, Jeannie Walters explores this challenge and shares how to find clarity when building a customer... more
Navigating today’s uncertain business landscape means balancing what’s behind us with what’s ahead. In this episode, we explore how CX leaders can use leading indicators to predict satisfaction while relying on lagging metrics to evaluate performance... more
What does luxury really mean in today's experience economy? The answer might surprise you.
Joining us on this eye-opening CX Pulse Check episode is luxury experience expert Neen James, who shares groundbreaking research revealing that luxury isn't a... more
Are you planning with a small p or a capital P? This question frames a critical insight for customer experience professionals: the difference between creating lists of activities versus developing strategic initiatives that drive meaningful business ... more
Recent Guests
Host
Reviews
- Pay attention to Jeannie - so good
Her diversity of guests, current and relevant conversations, and commitment to elevating client experience, make Jeannie’s podcast a must listen for anyone wanting to create more exceptional experiences for their clientele. As a guest, she made it fun, interesting and so valuable for me too! Highly recommend.
Apple Podcasts5neenjames
United States20 days ago - Bite-Sized Nuggets of CX Gold!
This customer experience podcast is absolutely fabulous. The host, Jeannie, has perfected teaching valuable info in a fun way. The episodes are usually less than 15 minutes long, which is great because you can learn something in very little time.
I've heard Jeannie speak on multiple occasions, and she really knows what she's talking about when it comes to CX. This podcast is set up so that listeners leave a voicemail asking a question and then Jeannie will answer it during an episode.
She use... more
Apple Podcasts5Maude774United States2 years ago - So much value add insight
Thankyou Jeannie- episode was from me in Adelaide, Australia! Gday to everyone from Down Under!
Your topics are so relevant to todays changing customer expectations and helps me move my strategy in line with this. I’ll be listening to every episode and taking loads of notes!
Apple Podcasts5Jo Hatchard
Australia3 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #118 |  United Arab Emirates/Business/Marketing |
Apple Podcasts | #124 |  Israel/Business/Marketing |
Apple Podcasts | #167 |  South Africa/Business/Marketing |
Apple Podcasts | #230 |  Japan/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About Experience Action
What is Experience Action about and what kind of topics does it cover?
Focusing on actionable insights, this show addresses pressing issues related to customer and employee experience. Award-winning customer experience expert Jeannie Walters leads discussions featuring real questions from organizational leaders navigating the complexities of CX. Topics span company culture, client feedback strategies, and the importance of aligning employee insights with customer needs. With over two decades of experience in the field, Walters brings a wealth of knowledge to help listeners effectively enhance their customer relations and operational efficiency. The podcast makes effective use of listener engagement by incorporating submitted questions and offers short, impactful episodes that are tailored to busy professionals... more
Where can I find podcast stats for Experience Action?
Rephonic provides a wide range of podcast stats for Experience Action. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Experience Action and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Experience Action get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Experience Action, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for Experience Action?
Rephonic provides comprehensive predictive audience data for Experience Action, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does Experience Action have?
To see how many followers or subscribers Experience Action has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Experience Action?
These podcasts share a similar audience with Experience Action:
1. The CX Cast
How many episodes of Experience Action are there?
Experience Action launched 3 years ago and published 135 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Experience Action?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Experience Action?
Rephonic pulls ratings and reviews for Experience Action from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Experience Action?
Rephonic provides full transcripts for episodes of Experience Action. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on Experience Action?
Recent guests on Experience Action include:
1. Sasha Fard
2. Heather Brace
3. Mike Milliron
4. Brian Carlson
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.