Experience Action
Jeannie Walters, CCXPHow do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the b... more
| Publishes | Weekly | Episodes | 141 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingManagementBusiness | |||
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Latest Episodes
Want customers to talk about your brand without being asked? In this CX Pulse Check, we bring on Brooke Sellas, founder of B Squared Media and a leader in social customer care, to unpack how emotion—not content volume—creates durable connection, rete... more
Personalization in B2B shouldn’t feel invasive—it should feel helpful, timely, and trustworthy. In this episode, we share a practical framework for getting personal the right way: focus on professional goals, public signals, and clear boundaries. Ski... more
In this episode, we explore one of the toughest CX challenges: balancing company policies with the flexibility needed to deliver exceptional experiences.
Policies should guide and protect, not block great service. We share how to design rules that e... more
Why do leaders hesitate to green-light customer interviews even when everyone agrees they matter? In this episode, we share a fast path to buy-in: lead with business outcomes, start with a small pilot, and turn qualitative insights into measurable RO... more
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Reviews
- Pay attention to Jeannie - so good
Her diversity of guests, current and relevant conversations, and commitment to elevating client experience, make Jeannie’s podcast a must listen for anyone wanting to create more exceptional experiences for their clientele. As a guest, she made it fun, interesting and so valuable for me too! Highly recommend.
Apple Podcasts5neenjames
United States2 months ago - Bite-Sized Nuggets of CX Gold!
This customer experience podcast is absolutely fabulous. The host, Jeannie, has perfected teaching valuable info in a fun way. The episodes are usually less than 15 minutes long, which is great because you can learn something in very little time.
I've heard Jeannie speak on multiple occasions, and she really knows what she's talking about when it comes to CX. This podcast is set up so that listeners leave a voicemail asking a question and then Jeannie will answer it during an episode.
She use... more
Apple Podcasts5Maude774United States3 years ago - So much value add insight
Thankyou Jeannie- episode was from me in Adelaide, Australia! Gday to everyone from Down Under!
Your topics are so relevant to todays changing customer expectations and helps me move my strategy in line with this. I’ll be listening to every episode and taking loads of notes!
Apple Podcasts5Jo Hatchard
Australia3 years ago
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Apple Podcasts | #5 |  Finland/Business/Marketing |
Apple Podcasts | #5 |  United Arab Emirates/Business/Marketing |
Apple Podcasts | #98 | Finland/Business |
Apple Podcasts | #113 | United Arab Emirates/Business |
Apple Podcasts | #114 |  Hong Kong/Business/Marketing |
Apple Podcasts | #123 |  Poland/Business/Marketing |
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Frequently Asked Questions About Experience Action
What is Experience Action about and what kind of topics does it cover?
Focused on empowering leaders in customer experience, this show provides actionable insights and advice for improving both customer and employee experiences. Through a mix of expert interviews and personal anecdotes, topics such as company culture, feedback strategies, and the importance of acting on customer insights are frequently explored. With a relaxed format, episodes often feature real questions from the audience, making it relatable for those seeking to enhance their organization's approach to customer relations. Listeners can expect to gain practical knowledge to demystify the intricacies of customer experience management, contributing to their success in the field.
Where can I find podcast stats for Experience Action?
Rephonic provides a wide range of podcast stats for Experience Action. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Experience Action and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Experience Action get?
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What are the audience demographics for Experience Action?
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How many subscribers and views does Experience Action have?
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Which podcasts are similar to Experience Action?
These podcasts share a similar audience with Experience Action:
1. The CX Cast
2. Think Fast Talk Smart: Communication Techniques
How many episodes of Experience Action are there?
Experience Action launched 3 years ago and published 141 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Experience Action?
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Where can I see ratings and reviews for Experience Action?
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View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
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What guests have appeared on Experience Action?
Recent guests on Experience Action include:
1. Neen James
2. Camille Kremer
3. Marcus Story
4. John Garrett
5. Ovetta Sampson
6. Sasha Fard
7. Heather Brace
8. Mike Milliron
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.