Experience Action
Jeannie Walters, CCXPHow do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the b... more
| Publishes | Weekly | Episodes | 168 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessMarketing | |||
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Latest Episodes
If your CX work keeps getting reduced to dashboards, survey scores, and “please fix this one issue,” it’s time to change how you lead. We respond to a listener who’s using Experience Is Everything with their team and wants the clearest path from cust... more
Burnout doesn’t come from “not being able to handle it.” It happens when CX work becomes an endless stream of urgent requests with no clear priorities. In this episode, we unpack why customer experience leaders burn out trying to solve everything at ... more
What does customer centricity really look like in fast-growing emerging markets? In this episode, we answer a listener question from a fintech support professional in the Gambia navigating rapid growth, limited resources, and constantly evolving cust... more
AI is loud right now, but the real question is quieter: how do we use it to create a better customer experience without losing the human at the center? From the floor of CXPA CX Leaders Advance, Jeannie Walters grabbed a few brilliant minds and asked... more
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Reviews
- Great Show - Poor Audio Quality
Great show, but there is something lacking in the audio quality.
The April Pulse check has some weird male voice in between conversations. It’s distracting and takes away from the great conversation and knowledge sharing.
Fix this and you’ll deliver a better “customer experience”. 😉
Apple Podcasts3DanievanMopanie
South Africaa month ago - Pay attention to Jeannie - so good
Her diversity of guests, current and relevant conversations, and commitment to elevating client experience, make Jeannie’s podcast a must listen for anyone wanting to create more exceptional experiences for their clientele. As a guest, she made it fun, interesting and so valuable for me too! Highly recommend.
Apple Podcasts5neenjames
United States9 months ago - Bite-Sized Nuggets of CX Gold!
This customer experience podcast is absolutely fabulous. The host, Jeannie, has perfected teaching valuable info in a fun way. The episodes are usually less than 15 minutes long, which is great because you can learn something in very little time.
I've heard Jeannie speak on multiple occasions, and she really knows what she's talking about when it comes to CX. This podcast is set up so that listeners leave a voicemail asking a question and then Jeannie will answer it during an episode.
She use... more
Apple Podcasts5Maude774United States3 years ago - So much value add insight
Thankyou Jeannie- episode was from me in Adelaide, Australia! Gday to everyone from Down Under!
Your topics are so relevant to todays changing customer expectations and helps me move my strategy in line with this. I’ll be listening to every episode and taking loads of notes!
Apple Podcasts5Jo Hatchard
Australia3 years ago
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Apple Podcasts | #250 |  Italy/Business/Marketing |
Apple Podcasts | #156 |  Mexico/Business/Marketing |
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Frequently Asked Questions About Experience Action
What is Experience Action about and what kind of topics does it cover?
This show centers on practical customer experience (CX) leadership, exploring how to turn CX into a measurable, cross-functional discipline rather than a pure service function. Episodes cover actionable strategies for shaping an organization-wide CX mindset, improving retention through targeted experiences, and balancing policy with flexibility in service. Notable threads include moving beyond surveys to capture richer feedback, embracing human connections in an AI-enabled world, and crafting customer-obsessed programs that work in both B2B and B2C contexts. The host consistently emphasizes measurable outcomes, scalable practices, and co-creating value with customers, making it a solid resource for leaders seeking tangible CX improvements a... more
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How many subscribers and views does Experience Action have?
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Which podcasts are similar to Experience Action?
These podcasts share a similar audience with Experience Action:
1. Customer Experience Patterns Podcast
2. The CX Cast
3. Doing Customer eXperience Right In The AI Era | Stacy Sherman
4. The Mel Robbins Podcast
5. The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
How many episodes of Experience Action are there?
Experience Action launched 3 years ago and published 168 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Where can I see ratings and reviews for Experience Action?
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What guests have appeared on Experience Action?
Recent guests on Experience Action include:
1. Larissa Salazar
2. Kerry Kuluski
3. Adam Gdyczynski
4. Assaf Keren
5. Elizabeth ErkenBrack
6. Amy Climer
7. Ovetta Sampson
8. Camille Kremer
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.