Experience Is Everything: The CX Podcast with Jeannie Walters
Jeannie Walters, CCXP, CSPExperience Is Everything: The CX Podcast with Jeannie Walters is where customer experience leaders get real strategy for building what comes next, not just managing what already happened. It explores what it actually takes to build proactive customer experience: the mindset that shapes how your team sees every interaction, the strategy that turns that mindset into a plan, and the discipline that m... more
| Publishes | Weekly | Episodes | 184 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusinessManagement | |||
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Latest Episodes
$3 trillion in global sales is at risk because of poor customer experience. That number is big enough to change how we think about CX budgeting, because it turns “experience” into a measurable revenue and trust problem. I walk through where leaders s... more
Your customer experience metrics might be accurate and still fail to move the people who control budget, headcount, and priorities. We’re tackling the uncomfortable truth: when CX leaders lead with NPS, journey maps, sentiment analysis, or dashboard ... more
Should your CX mission statement stay behind the curtain or belong in the hands of the people who actually deliver your customer experience? We tackle a sharp listener question: in a B2B organization with an exclusive customer relationship, can shari... more
The show has a new name, and it’s the kind of change that brings everything into focus. We’re now Experience Is Everything: The CX Podcast, because “experience” is bigger than a customer touchpoint and more demanding than a quarterly metric. It’s the... more
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Reviews
- Great Show - Poor Audio Quality
Great show, but there is something lacking in the audio quality.
The April Pulse check has some weird male voice in between conversations. It’s distracting and takes away from the great conversation and knowledge sharing.
Fix this and you’ll deliver a better “customer experience”. 😉
Apple Podcasts3DanievanMopanie
South Africa5 months ago - Pay attention to Jeannie - so good
Her diversity of guests, current and relevant conversations, and commitment to elevating client experience, make Jeannie’s podcast a must listen for anyone wanting to create more exceptional experiences for their clientele. As a guest, she made it fun, interesting and so valuable for me too! Highly recommend.
Apple Podcasts5neenjames
United Statesa year ago - Bite-Sized Nuggets of CX Gold!
This customer experience podcast is absolutely fabulous. The host, Jeannie, has perfected teaching valuable info in a fun way. The episodes are usually less than 15 minutes long, which is great because you can learn something in very little time.
I've heard Jeannie speak on multiple occasions, and she really knows what she's talking about when it comes to CX. This podcast is set up so that listeners leave a voicemail asking a question and then Jeannie will answer it during an episode.
She use... more
Apple Podcasts5Maude774United States3 years ago - So much value add insight
Thankyou Jeannie- episode was from me in Adelaide, Australia! Gday to everyone from Down Under!
Your topics are so relevant to todays changing customer expectations and helps me move my strategy in line with this. I’ll be listening to every episode and taking loads of notes!
Apple Podcasts5Jo Hatchard
Australia4 years ago
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Apple Podcasts | #57 |  Israel/Business/Marketing |
Apple Podcasts | #98 |  Taiwan/Business/Marketing |
Apple Podcasts | #112 |  India/Business/Marketing |
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Frequently Asked Questions About Experience Is Everything: The CX Podcast
What is Experience Is Everything: The CX Podcast about and what kind of topics does it cover?
This CX-focused show delivers practical leadership guidance for building proactive customer experiences. Episodes emphasize aligning people, process, and technology around measurable customer outcomes, with frameworks for AI guardrails, governance, and authentic leadership. Guests range from enterprise CX leaders to practitioners and authors, offering playbooks you can apply today, whether you're refining strategy, improving frontline effectiveness, or exploring AI's role in shaping moments that matter. A standout trait is its ability to translate complex concepts into actionable steps, with a consistent emphasis on trust, human-centered design, and cross-functional collaboration across industries like technology, hospitality, and healthcar... more
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Which podcasts are similar to Experience Is Everything: The CX Podcast?
These podcasts share a similar audience with Experience Is Everything: The CX Podcast:
1. Doing Customer eXperience Right In The AI Era | Stacy Sherman
2. The New Yorker Radio Hour
3. The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
4. The Daily
5. Creating Superfans
How many episodes of Experience Is Everything: The CX Podcast are there?
Experience Is Everything: The CX Podcast launched 4 years ago and published 184 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Experience Is Everything: The CX Podcast?
Recent guests on Experience Is Everything: The CX Podcast include:
1. Brandon McGovern
2. Jeannie Walters
3. Rufaii Hidara
4. Sasha Fard
5. Emma Winstead
6. Nicole Aguilera
7. Scott Lee Holloway
8. Lauren Wier
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.