Experience Action
Jeannie Walters, CCXPHow do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the b... more
| Publishes | Weekly | Episodes | 171 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementMarketingBusiness | |||
Listen to this Podcast
Latest Episodes
AI agents are already shopping, comparing, booking, and contacting support for the customers we’ve spent decades trying to understand. That means customer experience is no longer judged only by what a person feels in the moment, it’s also scored by w... more
If you’ve ever shouted “just let me talk to a person” at a chatbot, this one’s for you. Jeannie Walters is joined by special cohost Brandon McGovern, Senior Director of Customer Experience at HP, to pressure-test the biggest question in AI customer s... more
Momentum is the thing every CX leader wants and almost nobody hands you. When you’re staring at a 12-month roadmap but drowning in daily requests, it’s easy to feel like you’re working nonstop while nothing actually changes. We built this conversatio... more
If your CX work keeps getting reduced to dashboards, survey scores, and “please fix this one issue,” it’s time to change how you lead. We respond to a listener who’s using Experience Is Everything with their team and wants the clearest path from cust... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
Recent Guests
Host
Reviews
- Great Show - Poor Audio Quality
Great show, but there is something lacking in the audio quality.
The April Pulse check has some weird male voice in between conversations. It’s distracting and takes away from the great conversation and knowledge sharing.
Fix this and you’ll deliver a better “customer experience”. 😉
Apple Podcasts3DanievanMopanie
South Africa2 months ago - Pay attention to Jeannie - so good
Her diversity of guests, current and relevant conversations, and commitment to elevating client experience, make Jeannie’s podcast a must listen for anyone wanting to create more exceptional experiences for their clientele. As a guest, she made it fun, interesting and so valuable for me too! Highly recommend.
Apple Podcasts5neenjames
United States10 months ago - Bite-Sized Nuggets of CX Gold!
This customer experience podcast is absolutely fabulous. The host, Jeannie, has perfected teaching valuable info in a fun way. The episodes are usually less than 15 minutes long, which is great because you can learn something in very little time.
I've heard Jeannie speak on multiple occasions, and she really knows what she's talking about when it comes to CX. This podcast is set up so that listeners leave a voicemail asking a question and then Jeannie will answer it during an episode.
She use... more
Apple Podcasts5Maude774United States3 years ago - So much value add insight
Thankyou Jeannie- episode was from me in Adelaide, Australia! Gday to everyone from Down Under!
Your topics are so relevant to todays changing customer expectations and helps me move my strategy in line with this. I’ll be listening to every episode and taking loads of notes!
Apple Podcasts5Jo Hatchard
Australia3 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #226 |  Israel/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About Experience Action
What is Experience Action about and what kind of topics does it cover?
Actionable conversations around customer experience leadership, strategy, and governance drive practical guidance for turning CX insights into measurable outcomes. Episodes frequently tackle defining a CX mission, building a scalable operating system for CX, reducing customer effort, and tying initiatives to business results. Leaders from global brands share how to lead with purpose, manage burnout, implement agentic orchestration and AI responsibly, and turn frontline feedback into actionable improvements. Noteworthy are pragmatic frameworks, real-world governance tips, and a strong emphasis on cross-functional alignment and customer-centric culture as core levers for sustainable growth.
Where can I find podcast stats for Experience Action?
Rephonic provides a wide range of podcast stats for Experience Action. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Experience Action and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Experience Action get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Experience Action, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for Experience Action?
Rephonic provides comprehensive predictive audience data for Experience Action, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does Experience Action have?
To see how many followers or subscribers Experience Action has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Experience Action?
These podcasts share a similar audience with Experience Action:
1. The CX Cast
2. Customer Experience Patterns Podcast
3. SmartLess
How many episodes of Experience Action are there?
Experience Action launched 4 years ago and published 171 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Experience Action?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Experience Action?
Rephonic pulls ratings and reviews for Experience Action from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Experience Action?
Rephonic provides full transcripts for episodes of Experience Action. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on Experience Action?
Recent guests on Experience Action include:
1. Brandon McGovern
2. Jeannie Walters
3. Rufaii Hidara
4. Emma Winstead
5. Nicole Aguilera
6. Scott Lee Holloway
7. Lauren Wier
8. Heidi Taylor
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.