The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLCWe believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podca... more
| Publishes | Twice monthly | Episodes | 437 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusinessManagement | |||
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Latest Episodes
Colin asked his AI assistant one simple question — what time the film started — and it answered, confidently, wrong. A small thing. But it's the crack that reveals something much bigger.
A backlash against AI is building: data-center protests, job ... more
Colin Shaw and Professor Ryan Hamilton tackle the two processes that decide everything in customer experience: how memories get in, and how they get out. If you haven't heard Parts 1 and 2, start there — Colin and Ryan build on the "memories are stru... more
Silos are the silent killer of customer experience — but for years we've only argued that from one side of the coin: the customer's. This episode flips it over. Colin and Ryan are joined by Dan O'Connell, CEO of Front, to look at silos from the side ... more
In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton continue their deep dive into memory — arguably the most underused idea in customer experience. Because here's the uncomfortable truth: customers don't act on the exper... more
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Reviews
- Great podcast on marketing and experience
They do a good job of making me think and making me laugh.
Apple Podcasts5Owen from Atlanta
United States3 years ago - Informative CX Podcast. Awesome Hosts Too.
Colin Shaw and Prof Ryan Hamilton know how to do podcasting right. Each show is informative and fun to listen to. If you want to learn how to differentiate your brand through CX, this is a great resource! Also, they provide a wonderful podcast guest experience too. I’ve had the gift of being on the Intuitive Customer. A 5 star experience.
They are walking the talk!
~Stacy Sherman
Apple Podcasts5Stacy Sherman-DoingCXRight®United States4 years ago - Top Podcast in Customer Experience
This is really the best podcast on Customer Experience that I know.
Colin and Ryan are great hosts. They discuss relevant topics in a really engaging way.
highly recommended!
Apple Podcasts5UgGreg
Switzerland4 years ago - Love listening to these two
Colin and Ryan give helpful insights in a fun way. Love it!
Apple Podcasts5ratsofNIMHUnited States4 years ago - Great rapport & variety
Stumbled across this podcast after a networking meeting and really enjoyed the structure of the shows, the rapport between the presenters and the variety of topics covered within CX. Thanks for coming with me on my dog walks!
Apple Podcasts5abfab_89
United Kingdom5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #20 |  United Arab Emirates/Business/Marketing |
Apple Podcasts | #70 |  Chile/Business/Marketing |
Apple Podcasts | #125 |  Finland/Business/Marketing |
Apple Podcasts | #127 |  Sweden/Business/Marketing |
Apple Podcasts | #161 |  Mexico/Business/Marketing |
Apple Podcasts | #183 |  Norway/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
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Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About The Intuitive Customer
What is The Intuitive Customer about and what kind of topics does it cover?
This show focuses on customer experience, business growth, and the psychology behind how humans decide, remember, and respond to brands. Across episodes, topics repeatedly circle around memory and perception as fundamental drivers of CX, the role of trust and authentic leadership, the responsible use of AI in marketing, and practical frameworks for balancing human and automated interactions. Listeners can expect data-driven insights grounded in research, real-world anecdotes, and a witty, accessible banter between two seasoned hosts. Unique strengths include a strong emphasis on memory, heuristics, and paradigm shifts in CX, plus a willingness to tease future topics and revisit foundational ideas with fresh perspectives. If you're evaluatin... more
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Which podcasts are similar to The Intuitive Customer?
These podcasts share a similar audience with The Intuitive Customer:
1. How I Built This with Guy Raz
2. Masters of Scale
3. Coaching Real Leaders
4. TBPN
5. A Bit of Optimism
How many episodes of The Intuitive Customer are there?
The Intuitive Customer launched 9 years ago and published 437 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on The Intuitive Customer?
Recent guests on The Intuitive Customer include:
1. Dan O'Connell
2. Forrest Morgeson
3. Ben Shaw
4. Devidas Desai
5. Morgan Ward
6. Kamron Kunce
7. Frederic Durand
8. Gary Keogh
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.