The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLCWe believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podca... more
| Publishes | Twice monthly | Episodes | 430 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementMarketingBusiness | |||
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Summary
Artificial Intelligence is transforming marketing faster than almost any technology before it. Brands can now create professional-quality advertisements in hours rather than months and at a fraction of the cost. But as AI-generated creative... more
Nostalgia isn't just "remembering the good old days." It's a bittersweet emotion—the strange mix of warmth, loss, pride, and longing that can make you feel good… even when the memory you're describing sounds objectively terrible.
In this episode, C... more
Everyone's racing to be "AI-first." The problem? Customers didn't vote for it. In this episode, we unpack a practical decision framework for when AI should lead, when humans must lead, and how to avoid automating the very moments that drive loyalty (... more
Customer Experience isn't short of activity—it's short of new ideas that actually land. In this episode, Colin and Ryan dig into why genuinely fresh thinking in CX struggles to break through, how industries get stuck in "normal science," and why it f... more
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Reviews
- Great podcast on marketing and experience
They do a good job of making me think and making me laugh.
Apple Podcasts5Owen from Atlanta
United States3 years ago - Informative CX Podcast. Awesome Hosts Too.
Colin Shaw and Prof Ryan Hamilton know how to do podcasting right. Each show is informative and fun to listen to. If you want to learn how to differentiate your brand through CX, this is a great resource! Also, they provide a wonderful podcast guest experience too. I’ve had the gift of being on the Intuitive Customer. A 5 star experience.
They are walking the talk!
~Stacy Sherman
Apple Podcasts5Stacy Sherman-DoingCXRight®United States4 years ago - Top Podcast in Customer Experience
This is really the best podcast on Customer Experience that I know.
Colin and Ryan are great hosts. They discuss relevant topics in a really engaging way.
highly recommended!
Apple Podcasts5UgGreg
Switzerland4 years ago - Love listening to these two
Colin and Ryan give helpful insights in a fun way. Love it!
Apple Podcasts5ratsofNIMHUnited States4 years ago - Great rapport & variety
Stumbled across this podcast after a networking meeting and really enjoyed the structure of the shows, the rapport between the presenters and the variety of topics covered within CX. Thanks for coming with me on my dog walks!
Apple Podcasts5abfab_89
United Kingdom5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #128 |  France/Business/Marketing |
Apple Podcasts | #13 |  Russia/Business/Marketing |
Apple Podcasts | #87 | Russia/Business |
Apple Podcasts | #115 |  Saudi Arabia/Business/Marketing |
Apple Podcasts | #123 |  Chile/Business/Marketing |
Apple Podcasts | #126 |  Denmark/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About The Intuitive Customer
What is The Intuitive Customer about and what kind of topics does it cover?
The show blends academic rigor with practical business insight to explore customer experience and its growth implications. Across episodes, topics include paradigm shifts in CX, how social scripts and technology shape consumer behavior, the ethics of personalization and micro-targeting, the role of AI in decision-making, and the tension between sales tactics and long-term customer relationships. A notable strength is the mix of researchers and industry practitioners, delivering data-driven discussions with accessible humor. This makes it useful for marketers, CX leaders, and analysts seeking fresh perspectives, actionable frameworks, and thought-provoking questions about the future of customer experience and trust.
Where can I find podcast stats for The Intuitive Customer?
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How many listeners does The Intuitive Customer get?
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What are the audience demographics for The Intuitive Customer?
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How many subscribers and views does The Intuitive Customer have?
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Which podcasts are similar to The Intuitive Customer?
These podcasts share a similar audience with The Intuitive Customer:
1. The Diary Of A CEO with Steven Bartlett
2. A Bit of Optimism
3. Think Fast Talk Smart: Communication Techniques
4. MIT Technology Review Narrated
5. Economist Podcasts
How many episodes of The Intuitive Customer are there?
The Intuitive Customer launched 9 years ago and published 430 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Intuitive Customer?
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Where can I see ratings and reviews for The Intuitive Customer?
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How do I access podcast episode transcripts for The Intuitive Customer?
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What guests have appeared on The Intuitive Customer?
Recent guests on The Intuitive Customer include:
1. Forrest Morgeson
2. Devidas Desai
3. Morgan Ward
4. Kamron Kunce
5. Ben Shaw
6. Frederic Durand
7. Gary Keogh
8. Tim Waterton
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.