The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLCWe believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podca... more
| Publishes | Twice monthly | Episodes | 421 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagementMarketing | |||
Listen to this Podcast
Latest Episodes
How are you really using AI — and how does that compare to others?
In this episode, Colin Shaw introduces a simple behavioural framework for understanding how people are actually using AI today — not in theory, but in practice — and why this matter... more
Customer satisfaction has barely moved in over 30 years — despite enormous investment in Customer Experience.
In this episode of The Intuitive Customer, Professor Ryan Hamilton and Morgan Ward speak with Forrest Morgeson from the American Customer ... more
In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by Ben Shaw, seasoned brand strategist, to unpack the promises and pitfalls of synthetic audiences - AI-driven research used for faster, cheaper market research.
Synthetic... more
Sales and Customer Experience—two critical functions that should work together, but too often operate at odds. This week, Colin and Ryan explore how traditional sales tactics can undermine long-term loyalty and create organisational silos. They share... more
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Reviews
- Great podcast on marketing and experience
They do a good job of making me think and making me laugh.
Apple Podcasts5Owen from Atlanta
United States3 years ago - Informative CX Podcast. Awesome Hosts Too.
Colin Shaw and Prof Ryan Hamilton know how to do podcasting right. Each show is informative and fun to listen to. If you want to learn how to differentiate your brand through CX, this is a great resource! Also, they provide a wonderful podcast guest experience too. I’ve had the gift of being on the Intuitive Customer. A 5 star experience.
They are walking the talk!
~Stacy Sherman
Apple Podcasts5Stacy Sherman-DoingCXRight®United States3 years ago - Top Podcast in Customer Experience
This is really the best podcast on Customer Experience that I know.
Colin and Ryan are great hosts. They discuss relevant topics in a really engaging way.
highly recommended!
Apple Podcasts5UgGreg
Switzerland3 years ago - Love listening to these two
Colin and Ryan give helpful insights in a fun way. Love it!
Apple Podcasts5ratsofNIMHUnited States4 years ago - Great rapport & variety
Stumbled across this podcast after a networking meeting and really enjoyed the structure of the shows, the rapport between the presenters and the variety of topics covered within CX. Thanks for coming with me on my dog walks!
Apple Podcasts5abfab_89
United Kingdom5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #64 | United Kingdom/Business/Marketing |
Apple Podcasts | #30 |  Philippines/Business/Marketing |
Apple Podcasts | #40 |  Chile/Business/Marketing |
Apple Podcasts | #84 |  Ireland/Business/Marketing |
Apple Podcasts | #93 |  China/Business/Marketing |
Apple Podcasts | #136 |  Singapore/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
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Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About The Intuitive Customer
What is The Intuitive Customer about and what kind of topics does it cover?
Focusing on the intersection between customer experience and business growth, the content provides insights that are both entertaining and educational. The hosts, with their diverse backgrounds in behavioral science and customer relations, tackle various aspects of consumer behavior, psychological influences on buying decisions, and marketing strategies. Topics discussed often include the implications of branding, the effects of AI on customer service, and practical strategies for enhancing customer engagement. This combination of humor and expertise gives listeners access to valuable perspectives on improving their own customer experiences and driving business outcomes.
Uniquely, the dynamic between the hosts encourages an engaging atmosp... more
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How many listeners does The Intuitive Customer get?
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Which podcasts are similar to The Intuitive Customer?
These podcasts share a similar audience with The Intuitive Customer:
1. Think Fast Talk Smart: Communication Techniques
2. Freakonomics Radio
3. Hidden Brain
4. The Daily
How many episodes of The Intuitive Customer are there?
The Intuitive Customer launched 8 years ago and published 421 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on The Intuitive Customer?
Recent guests on The Intuitive Customer include:
1. Forrest Morgeson
2. Devidas Desai
3. Morgan Ward
4. Ben Shaw
5. Kamron Kunce
6. Frederic Durand
7. Gary Keogh
8. Tim Waterton
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.