CX Decoded By CMSWire
Dom NicastroCX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers' lives.
| Publishes | Weekly | Episodes | 81 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingNews CommentaryNews | |||
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Latest Episodes
Pete & Gerry's Organics CMO Phyllis Rothschild joins Dom Nicastro on the CMO Circle podcast to talk premium egg marketing, brand building and the evolving consumer journey. From a 30-year consulting career at McKinsey to the brand side at the largest... more
Brian Mekka spent 15 years managing CX for 60 million Kohl's shoppers. Now he's doing it for 300 steel buyers — and the stakes are completely different. Charter Steel's director of customer experience joins CX Decoded to break down the Compass progra... more
Ben Larsen has spent nine years inside a company that built its reputation on something increasingly rare in insurance: actually caring. Wellfleet Insurance — a Berkshire Hathaway company — has answered the phone for college students navigating healt... more
Hayden Clark went from coaching wide receivers at Vanderbilt and working on Nick Saban's staff at Alabama to VP of Marketing at LGI Homes, where he now leads five in-house teams covering paid media, creative, analytics, local marketing, and digital e... more
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Chart Rankings
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Apple Podcasts | #140 |  New Zealand/Business/Marketing |
Talking Points
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Frequently Asked Questions About CX Decoded By CMSWire
What is CX Decoded By CMSWire about and what kind of topics does it cover?
CX Decoded features interviews with senior marketing, CX, and technology leaders who share practical strategies for aligning customer experience with business goals. Episodes frequently explore in-house marketing tech stacks, the role of AI and governance in marketing and CX, leadership journeys from the front lines to the C-suite, and how large brands scale customer- and agent-facing programs across channels. Notable themes include building and evolving in-house teams, integrating analytics and CDPs, leveraging AI responsibly, and translating customer feedback into measurable improvements across marketing, CX, and DX platforms. The show often blends real-world, vendor-agnostic lessons with fresh perspectives from enterprise brands, CMS/ope... more
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How many listeners does CX Decoded By CMSWire get?
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How many subscribers and views does CX Decoded By CMSWire have?
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Which podcasts are similar to CX Decoded By CMSWire?
These podcasts share a similar audience with CX Decoded By CMSWire:
1. The CX Cast
How many episodes of CX Decoded By CMSWire are there?
CX Decoded By CMSWire launched 5 years ago and published 81 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on CX Decoded By CMSWire?
Recent guests on CX Decoded By CMSWire include:
1. Phyllis Rothschild
2. Brian Mekka
3. Ben Larsen
4. Hayden Clark
5. Allison Kavanagh
6. Tyler Gardner
7. Dries Buytaert
8. John Miller
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.