CX Decoded By CMSWire
Dom NicastroCX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers’ lives.
| Publishes | Infrequently | Episodes | 72 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessNews CommentaryMarketingNews | |||
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Latest Episodes
In this episode of CX Decoded, Editor-in-Chief Dom Nicastro sits down with Miranda Collard, Global Chief Client Officer at TP, to explore her remarkable journey from headset-wearing agent to C-suite leader. With over 30 years in the contact center in... more
In this episode of CX Decoded, Editor-in-Chief Dom Nicastro sits down with CMSWire’s VP of Research, Sarah Kimmel, to unpack top findings from two pivotal reports: the 2025 State of the CMO and the 2025 State of Digital Customer Experience.
Togethe... more
Too many marketers are chasing likes over results. Jim Lecinski, clinical professor of Marketing at Northwestern University and former Google executive, says it’s time to reframe the CMO role—from brand builder to growth driver.
In this episode, he... more
In this episode of “CX Decoded,” Michelle Hawley, senior editor at CMSWire, takes a look inside the nuances of brand evolution in today’s digital word, featuring Amber Holm, CMO at Winnebago Industries and Ranu Coleman, head of marketing at PatPat.
more
In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings together discussions from two separate CMSWire TV... more
In this episode of CX Decoded, Dom Nicastro and Michelle Hawley of CMSWire discuss the evolving roles of chief marketing officers (CMOs) with insights from CMOs Gurdeep Dhillon of Contentstack and Kathie Johnson of Sitecore.
In this episode of CX Decoded, Dom Nicastro, editor-in-chief at CMSWire, and Michelle Hawley, senior editor at CMSWire, explore the intersection of employee experience (EX) and customer experience (CX) within the marketing landscape. The episode feat... more
We cover today the convergence of humanity and technology in today’s marketing landscape, featuring insights from Karna Crawford, CMO at Marqeta, and Tom Wentworth, CMO at Recorded Future.
In this episode, Karna shares her insights on how to bring... more
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Frequently Asked Questions About CX Decoded By CMSWire
What is CX Decoded By CMSWire about and what kind of topics does it cover?
Focused on the intersection of customer experience and marketing, this podcast consistently features insights from industry leaders, offering a comprehensive look at current trends, strategies, and best practices. Episodes often explore the importance of employee experience in enhancing customer loyalty, innovative marketing strategies, and the transformative role of AI in customer service. Through discussions with prominent CMOs and business executives, listeners gain valuable perspectives on leadership in customer experience, the integration of technology in marketing, and the significance of emotional connections in B2B environments. The content is likely to resonate with professionals aiming to stay ahead in the rapidly evolving landsca... more
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Which podcasts are similar to CX Decoded By CMSWire?
These podcasts share a similar audience with CX Decoded By CMSWire:
1. What It Means: A Forrester Podcast
2. The Indicator from Planet Money
3. The Daily
4. Up First from NPR
5. The GTMnow Podcast
How many episodes of CX Decoded By CMSWire are there?
CX Decoded By CMSWire launched 5 years ago and published 72 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on CX Decoded By CMSWire?
Recent guests on CX Decoded By CMSWire include:
1. Gurdeep Dhillon
2. Kathie Johnson
3. Gautam Pantakar
4. DeLu Jackson
5. Karna Crawford
6. Tom Wentworth
7. Raj Krishnan
8. Sean Albertson
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.