Customer Success by Lui
Lui von HollebenSeu Podcast de perguntas, respostas e ideias sobre Customer Success (CS), por Lui von Holleben, autor do livro "Estruturando Customer Success".
| Publishes | Twice monthly | Episodes | 82 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Language |  Portuguese | Number of Listeners | Categories | BusinessEntrepreneurship |
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Latest Episodes
Este episódio é um pouco diferente: é um case da Asksuite, empresa onde trabalho.
Nele, conto como a Inteligência Artificial da Cloudhumans nos ajudou a evitar três contratações no time de Suporte.
Convidados:
Juliana e Rafael (Asksuite).
Neste episódio, tivemos uma troca muito rica sobre "Inteligência Artificial em Customer Success: estrutura e headcount".
Eu (Lui) e Vinicius Bento conversamos com Bruno Giacomelli que mostrou sua visão de futuro sobre o assunto e o que virá por aí.... more
Hoje o tema é Quarterly Business Reviews (QBR), ou RTS (Revisões Trimestrais de Sucesso)
Convidei Rodrigo Mietti para responder essa pergunta e nos fazer refletir sobre as famosas QBRs e maneiras de torná-las mais úteis.
Mietti é cientista da com... more
Neste episódio Lui von Holleben entrevistou Bianca Gimenez (CEO da Águia Leão) e exploraram: -Qual a definição de ICP (Ideal Customer Profile) -Quais erros ao definir ICP -Como definir ICP -ICP é ajustável (dá para trocar?) -- Este Podcast é apoiado ... more
Neste episódio Lui von Holleben entrevistou Diego Azevedo (CEO da CS Academy) e exploraram:
-O lado difícil de empreender em Customer Success
-O que mudou em CS (2015-2025)
-Como consegue atingir a Geração Z com conteúdos
-Qual pior conselho ... more
Neste episódio Lui von Holleben entrevistou Nara Vaz (autora de "Ecossistema de Parceiros") e exploraram: -Quando é o momento de estruturar Programa de Parceiros -Método Octo que ajuda empresas a estruturarem Programas de Parceiros -Como estruturar C... more
Neste episódio Lui von Holleben entrevistou Daniel Chalfon (Astella) e exploraram: -Vivemos uma frente fria de rodadas de investimento para Startups? -Founder com Visão vence o founder com Playbooks e processos? -Como B2B pode aprender com cases B2C ... more
Neste episódio Lui von Holleben entrevistou Rafaela Zandavalli (mapz.law) e exploraram: -Pra que se importar com Governança ligada a clientes -Quais maiores erros Startups cometem em termos e contratos -Quais cláusulas protegem relacionamento de long... more
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Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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How many episodes of Customer Success by Lui are there?
Customer Success by Lui launched 5 years ago and published 82 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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