Curso de servicio a clientes
Julio SotoCurso de servicio a clientes - Capitulo 1 video 0 de 5
| Publishes | Daily | Episodes | 24 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Language |  Spanish | Categories | MarketingBusiness | ||
Listen to this Podcast
Latest Episodes
Gestión de problemas
Capitulo 4 Cápsula 7 de 7
Todo es cuestión de actitud.
Se positivo y amable
Cuando percibas que tengas una actitud que no es positiva ni se centra en el cliente, haz una pausa para cambiarla. Incluso los mejores, t... more
Gestión de problemas
Capitulo 4 Cápsula 6 de 7
¿Cómo calmar a un cliente enojado?
Concentra tu atención en las emociones negativas del cliente
Se pierde la capacidad de razonar hasta que se calman las emociones fuertes
Recuerda qu... more
Gestión de problemas
Capitulo 4 Cápsula 5 de 7
¿Cómo prevenir que un cliente se enoje?
La clave para prevenir que el cliente se enoje Identifica las situaciones en las que es más probable que se enoje y abordar esa emoción negativa ante... more
Gestión de problemas
Capitulo 4 Cápsula 4 de 7
Manejo de la frustración
Qué es la frustración?
Imposibilidad de satisfacer una necesidad o un deseo.
Sentimiento de tristeza, decepción y desilusión que esta imposibilidad provoca.... more
Gestión de problemas
Capitulo 4 Cápsula 3 de 7
El arte de empatizar con tus clientes
Qué es la empatía?
La empatía es la intención de comprender los sentimientos y emociones del cliente, intentando experimentar de forma objetiva y r... more
Gestión de problemas
Capitulo 4 Cápsula 2 de 7
Analizar los datos para prevenir la aparición de problemas
Solicita la opinión de tus clientes
La opinión de los clientes nos sirve para mejorar el servicio
- Identifica los puntos cr... more
Gestión de problemas
Capitulo 4 Cápsula 1 de 7
Asume que te corresponde dar una solución
Excusas para evitar encontrar una solución
● Creer que no es tu trabajo
Asumir este compromiso no significa que seas tu quien debe solucionar ... more
Superar las expectativas Capitulo 3 Cápsula 5 de 5
Cómo ir más allá de lo esperado
Dar un servicio excelente es superar consistentemente las expectativas
Pon al cliente en el centro de tus decisiones.
- Mentalízate que se trata de un... more
Key Facts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #54 |  Mexico/Business/Marketing |
Top Marketing Podcasts
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Gender Skew | Location | Interests | |||
|---|---|---|---|---|---|
| Professions | Age Range | Household Income | |||
| Social Media Reach | |||||
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How many episodes of Curso de servicio a clientes are there?
Curso de servicio a clientes launched 6 years ago and published 24 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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