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Artwork for The Customer Success Leadership Podcast

The Customer Success Leadership Podcast

Angeline Gavino | CS RevSpeak
Customer Success
Revenue Growth
Leadership
Value Realization
Retention
Value Realization Framework
Onboarding
Coaching
Revenue Generation
Burnout
Digital Customer Success
AI In Customer Success
Artificial Intelligence
Revenue Ownership
ROI
Career Decisions
Growth
Churn Reduction
Quarterly Business Reviews
CS Revspeak

The Customer Success Leadership Podcast is for Founding CS Leaders, Directors, VPs, Heads of CS, and CCOs who want to build the strategy and influence that make CS indispensable to the business.

I’m Angeline Gavino, Founder of CS RevSpeak. I’ve spent 17+ years in B2B SaaS, starting my CS career at a $13B public company before building and scaling CS organizations at four startups.

My mission is... more

PublishesTwice monthlyEpisodes61Founded2 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for The Customer Success Leadership Podcast

Latest Episodes

This episode is a tactical breakdown of the weekly habit that keeps you on top of it: the questions, the rituals, and the follow-through that turn feedback into lasting behavior change.

You'll learn:

• How to set a performance standard that covers ... more

YouTube

In this episode, we're walking through a four-part framework for building your personal brand as a Customer Success leader without becoming a full-time content creator, starting with the two foundational questions almost every CS leader skips.

You'l... more

YouTube

This episode is for CS leaders who want a real playbook for protecting accounts through sponsor and champion transitions and who want to coach their teams to treat these moments as the sales cycles they actually are.

Ways I Can Help You Level Up Cus... more

YouTube

Ready to build the leadership muscles behind all five directions?

Lead2Scale is Angeline's 12-week live cohort program for CS leaders serious about growing into the seat. You'll build the leadership muscles behind great CS with a small room of peers... more

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Accepts Sponsors
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Recent Guests

Dee Kachra
Season Customer Success Leader
Episode: AI for CS Leaders Spotlight: Dee Kachra on Strategy Over Tool
Beth Huckerby
A customer success leader with 15+ years of experience across IT, telecoms, and health and well-being
Health and well-being CS organization
Episode: AI for CS Leaders Spotlight: Beth Huckerby's Take: AI Won't Replace CS. It Creates Space to Think.
Deepa John
Senior Client Director at StoryTech
StoryTech
Episode: Coaching Spotlight: Structure, Strategy, and Scale with Senior Client Director Deepa Jain
Ellen Kuhn
Head of Customer Success at a cybersecurity company
Episode: Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup
Alexandra Sagaydak
Chief Customer Officer at PeopleForce, passionate advocate for the CS community
PeopleForce
Episode: Becoming a CCO: A Journey Through Leadership and Revenue Ownership
Telved Devlet
A seasoned customer success and revenue leader with extensive experience leading revenue teams of all sizes.
Episode: Balancing Growth and Employee Empowerment in Revenue-Driven Customer Success
Mike Simmons
Founder of Catalyst ACTS and a seasoned coach with over 22 years of experience in high-growth tech companies.
Catalyst ACTS
Episode: Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS
Gina Patel
Accomplished customer success leader with a proven track record of building and scaling CS teams to drive retention, growth, and operational efficiency
Episode: Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth
Thomas Voigt
Founder of the CS Academy, focused on educating CS professionals and aiding revenue growth through customer success strategies.
CS Academy
Episode: Leading for Revenue Impact: Essential Traits of a CS Leader

Host

Angeline
Host of CS RevSpeak, CS leader, founder of CS RevSpeak

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

AI for CS Leaders Spotlight: Beth Huckerby's Take: AI Won't Replace CS. It Creates Space to Think.
Q: Who do you think this program is a fit for and why, and what would you tell someone who might be on the fence?
Beth explains the program is suited for big-picture thinkers at all AI maturity levels, helping them structure AI initiatives, decide go/no-go, and align AI with broader business levers until other capabilities are in place.
AI for CS Leaders Spotlight: Beth Huckerby's Take: AI Won't Replace CS. It Creates Space to Think.
Q: Was there anything particular that stood out for you across the program, like a lesson or framework?
Beth highlights the container/framework for AI adoption, a concise plan and evaluation across six levers, and the emphasis that AI augments human work rather than replaces it, which boosted confidence and alignment with her team.
AI for CS Leaders Spotlight: Beth Huckerby's Take: AI Won't Replace CS. It Creates Space to Think.
Q: To kick things off, can you give us a quick intro? What's your role today? What does your CS org look like?
Beth describes her over-15-year CS career across IT, telecoms, and health and well-being, currently leading a large CS and sales operations team in health and well-being, and frames her role around building relationships and customer value.
AI for CS Leaders Spotlight: Dee Kachra on Strategy Over Tool
Q: Who do you feel this program is a good fit for and why?
It's ideal for CS leaders and operators who want a strategic framework for implementing AI across the entire workflow, not just tool usage. It's also valuable for individual contributors to understand where leadership is headed and how their work fits into that direction.
AI for CS Leaders Spotlight: Dee Kachra on Strategy Over Tool
Q: What made you join the AI for CS Leaders Executive Bootcamp in the first place?
I was moving from operational to strategic thinking and wanted a framework that considers strategy, data readiness, operating models, and governance, not just tools. My aim was to go from ad hoc experimentation to something predictable and embedded in the organization.

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Frequently Asked Questions About The Customer Success Leadership Podcast

What is The Customer Success Leadership Podcast about and what kind of topics does it cover?

This show centers on revenue-driven customer success leadership, offering practical strategies for turning CS teams into measurable profit engines. Episodes consistently cover topics like value realization, renewal and expansion dynamics, health metrics, and leadership practices that scale CS impact. Guests and hosts explore how to align CS with business outcomes, communicate value to executives, and design operating rhythms that drive retention and growth. A standout pattern is the emphasis on actionable playbooks, structured coaching, and frameworks (e.g., value realization, QBR optimization, and onboarding) that listeners can implement directly in their organizations.

Where can I find podcast stats for The Customer Success Leadership Podcast?

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How many episodes of The Customer Success Leadership Podcast are there?

The Customer Success Leadership Podcast launched 2 years ago and published 61 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Customer Success Leadership Podcast?

Recent guests on The Customer Success Leadership Podcast include:

1. Dee Kachra
2. Beth Huckerby
3. Deepa John
4. Ellen Kuhn
5. Alexandra Sagaydak
6. Telved Devlet
7. Mike Simmons
8. Gina Patel

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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