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CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

CS RevSpeak
Customer Success
Revenue Growth
Leadership
Value Realization
Retention
Value Realization Framework
Onboarding
Revenue Generation
Burnout
AI In Customer Success
Digital Customer Success
Coaching
Revenue Ownership
ROI
Churn Reduction
Career Decisions
Growth
Quarterly Business Reviews
Churn
Delegation

Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.

Join us as we explore the evolving role of Customer S... more

PublishesTwice monthlyEpisodes52Founded2 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for CS RevSpeak

Latest Episodes

Suzanne Hitcho has spent her career at the intersection of customer success, go-to-market, and value realization from Pfizer, Coca-Cola, and Disney to six years in B2B SaaS. So when she joined the AI for CS Leaders Executive Bootcamp, she wasn't star... more

Compensation plan design is one of the most consequential decisions a CS leader makes, and one of the least discussed. In this episode, we break down how to design CS compensation plans that reflect your team's responsibilities, drive the right behav... more

Consumption-based pricing is reshaping how CS teams need to operate and most CS leaders are navigating it without a clear playbook. When customers pay for what they use, churn stops being an event and becomes a direction. Metrics that worked in a sub... more

This episode is a practical breakdown of how to structure your time as a CS leader with intention. What to protect, what to delegate, how your calendar should evolve as you scale, and what a high-impact CS leadership schedule actually looks like in p... more

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Recent Guests

Deepa John
Senior Client Director at StoryTech
StoryTech
Episode: Coaching Spotlight: Structure, Strategy, and Scale with Senior Client Director Deepa Jain
Ellen Kuhn
Head of Customer Success at a cybersecurity company
Episode: Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup
Alexandra Sagaydak
Chief Customer Officer at PeopleForce, passionate advocate for the CS community
PeopleForce
Episode: Becoming a CCO: A Journey Through Leadership and Revenue Ownership
Telved Devlet
A seasoned customer success and revenue leader with extensive experience leading revenue teams of all sizes.
Episode: Balancing Growth and Employee Empowerment in Revenue-Driven Customer Success
Mike Simmons
Founder of Catalyst ACTS and a seasoned coach with over 22 years of experience in high-growth tech companies.
Catalyst ACTS
Episode: Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS
Gina Patel
Accomplished customer success leader with a proven track record of building and scaling CS teams to drive retention, growth, and operational efficiency
Episode: Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth
Thomas Voigt
Founder of the CS Academy, focused on educating CS professionals and aiding revenue growth through customer success strategies.
CS Academy
Episode: Leading for Revenue Impact: Essential Traits of a CS Leader

Host

Angeline
Host of CS RevSpeak, focused on revenue-driven customer success leadership.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup
Q: What would you tell somebody who is evaluating whether Lead to Scale is a program they should join?
Anyone in early-stage startups with a small number of CSMs would benefit from this, especially those needing a structured plan.
Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup
Q: What were some specific challenges you were trying to solve when you decided to sign up for the program?
I wanted to build things that made sense for a startup but also our industry, to create overarching customer success strategy blocks.
Leading for Revenue Impact: Essential Traits of a CS Leader
Q: What advice do you have for aspiring CS leaders?
Aspiring CS leaders should understand the value they bring, focus on their financial contributions, and build connections within other departments.
Leading for Revenue Impact: Essential Traits of a CS Leader
Q: How does a fractional CCO differ from a full-time CCO?
A fractional CCO dedicates part-time to a company, managing a team and making decisions, unlike full-time CCOs who are fully committed.
Leading for Revenue Impact: Essential Traits of a CS Leader
Q: What makes a good leader in customer success?
A good leader in customer success should have a vision, be emotionally intelligent, and be open to feedback.

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Frequently Asked Questions About CS RevSpeak

What is CS RevSpeak about and what kind of topics does it cover?

CS RevSpeak focuses on revenue-driven customer success leadership, offering practical strategies for turning CS teams into growth engines. Across episodes, the show emphasizes business outcomes, value realization, and empowered coaching, with a strong emphasis on communicating value to executives, aligning CS work with financial metrics, and implementing scalable operating models. Notable themes include win-backs and churn reduction, onboarding and adoption, and the use of frameworks like the Value Realization Framework to structure conversations and measure impact. The host Angeline often elevates real-world coaching, templates, and courses designed to scale customer success initiatives within growing organizations. Potential listeners who... more

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How many listeners does CS RevSpeak get?

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How many subscribers and views does CS RevSpeak have?

To see how many followers or subscribers CS RevSpeak has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to CS RevSpeak?

These podcasts share a similar audience with CS RevSpeak:

1. The Customer Success Pro Podcast
2. Customer Success Talks
3. Account Management Secrets

How many episodes of CS RevSpeak are there?

CS RevSpeak launched 2 years ago and published 52 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact CS RevSpeak?

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What guests have appeared on CS RevSpeak?

Recent guests on CS RevSpeak include:

1. Deepa John
2. Ellen Kuhn
3. Alexandra Sagaydak
4. Telved Devlet
5. Mike Simmons
6. Gina Patel
7. Thomas Voigt

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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