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CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

CS RevSpeak
Customer Success
Revenue Growth
Leadership
Onboarding
Value Realization
Value Realization Framework
Retention
Revenue Generation
Burnout
Digital Customer Success
AI In Customer Success
Coaching
Revenue Ownership
ROI
Career Decisions
Churn Reduction
Quarterly Business Reviews
Budget Cuts
AI Integration
Account Management

Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.

Join us as we explore the evolving role of Customer S... more

PublishesTwice monthlyEpisodes46Founded2 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for CS RevSpeak

Latest Episodes

Most CS leaders know their team isn't managing their book of business as well as they could be. What fewer leaders recognize is that the gap usually isn't motivation or effort. It's that nobody ever made "good" explicit. 

This episode is a full coac... more

When you are leading a growing CS team through real organizational change, knowing what to prioritize and how to sequence it matters. In this episode, Angeline is joined by Deepa John, Senior Client Director at StoryTech, for an honest behind-the-sce... more

Success planning is one of the most overlooked motions in CS and one of the most impactful when done right. In this episode, we are doing a full playbook teardown on what it actually takes to build a success plan that guides how you work with custome... more

In this episode, we are unpacking a motion most CS teams overlook or treat as a vague hope: winning back churned customers. Instead of “maybe they will come back someday,” we will walk through how to design client win-backs as a real, intentional CS ... more

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Recent Guests

Ellen Kuhn
Head of Customer Success at a cybersecurity company
Episode: Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup
Alexandra Sagaydak
Chief Customer Officer at PeopleForce, passionate advocate for the CS community
PeopleForce
Episode: Becoming a CCO: A Journey Through Leadership and Revenue Ownership
Telved Devlet
A seasoned customer success and revenue leader with extensive experience leading revenue teams of all sizes.
Episode: Balancing Growth and Employee Empowerment in Revenue-Driven Customer Success
Mike Simmons
Founder of Catalyst ACTS and a seasoned coach with over 22 years of experience in high-growth tech companies.
Catalyst ACTS
Episode: Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS
Gina Patel
Accomplished customer success leader with a proven track record of building and scaling CS teams to drive retention, growth, and operational efficiency
Episode: Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth
Thomas Voigt
Founder of the CS Academy, focused on educating CS professionals and aiding revenue growth through customer success strategies.
CS Academy
Episode: Leading for Revenue Impact: Essential Traits of a CS Leader

Host

Angeline
Founder of CS RevSpeak and dedicated CS leader focusing on revenue-driven customer success with practical, actionable strategies.

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Talking Points

Recent interactions between the hosts and their guests.

Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup
Q: What would you tell somebody who is evaluating whether Lead to Scale is a program they should join?
Anyone in early-stage startups with a small number of CSMs would benefit from this, especially those needing a structured plan.
Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup
Q: What were some specific challenges you were trying to solve when you decided to sign up for the program?
I wanted to build things that made sense for a startup but also our industry, to create overarching customer success strategy blocks.
Leading for Revenue Impact: Essential Traits of a CS Leader
Q: What advice do you have for aspiring CS leaders?
Aspiring CS leaders should understand the value they bring, focus on their financial contributions, and build connections within other departments.
Leading for Revenue Impact: Essential Traits of a CS Leader
Q: How does a fractional CCO differ from a full-time CCO?
A fractional CCO dedicates part-time to a company, managing a team and making decisions, unlike full-time CCOs who are fully committed.
Leading for Revenue Impact: Essential Traits of a CS Leader
Q: What makes a good leader in customer success?
A good leader in customer success should have a vision, be emotionally intelligent, and be open to feedback.

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Frequently Asked Questions About CS RevSpeak

What is CS RevSpeak about and what kind of topics does it cover?

Listeners are likely senior Customer Success professionals focused on turning CS into a revenue engine, with a strong emphasis on value realization, executive-facing conversations, and data-driven decision making. Across recent episodes, topics span onboarding, QBRs, value realization frameworks, AI-enabled CS, retention strategies, and leadership wellbeing, suggesting an audience of mid- to senior-career CS leaders, often responsible for strategy and cross-functional alignment in B2B environments. The show appears to attract practitioners seeking actionable frameworks, practical playbooks, and career development guidance, especially around communicating impact to CFOs and other executives. A notable strength is the integration of real-worl... more

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How many episodes of CS RevSpeak are there?

CS RevSpeak launched 2 years ago and published 46 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on CS RevSpeak?

Recent guests on CS RevSpeak include:

1. Ellen Kuhn
2. Alexandra Sagaydak
3. Telved Devlet
4. Mike Simmons
5. Gina Patel
6. Thomas Voigt

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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