
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are usin... more
| Publishes | Weekly | Episodes | 85 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | NewsBusinessMarketingBusiness News | |||

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack two corporate reputation problems where leadership, governance, and messaging collided under pressure. First, they examine Standard Chartered CEO Bill Winters’ “lower ... more
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine a string of AI-related commencement speech misfires and what they reveal about executive communication, audience awareness, and the limits of pushing a message into t... more
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two high-stakes corporate communication moments with direct lessons for CEOs, communications executives, public affairs leaders, and reputation advisors. First, they ... more
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different corporate reputation moments: GameStop CEO Ryan Cohen’s awkward CNBC interview after announcing an unsolicited $56 billion bid for eBay, and Wells ... more
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Recent interactions between the hosts and their guests.
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Two hosts with deep backgrounds in in-house corporate comms and academia break down the strategic decisions behind high-visibility crises and reputation moves. Episodes consistently explore how leadership messaging, social moments, and media narratives shape brand trust, investor relations, and public perception. The show mixes practical crisis-communication tactics with longer-form analysis of narrative strategy, often drawing on real-world case studies across tech, retail, entertainment, and government-related issues. A standout is the frequent pairing of scholarly context with hands-on PR pragmatism, making it useful for practitioners who need actionable insights and a framework for evaluating reputational risk in fast-moving environment... more
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Communication Breakdown launched 2 years ago and published 85 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Communication Breakdown include:
1. Hunter Hess
2. Chloe Kim
3. Christopher Lilis
4. Svea Irving
5. Katie Miller
6. Gwyneth Paltrow
7. Andre Schulten
8. Rob Jekielek
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