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Communication Breakdown

OCR Network
Mcdonald's
Public Relations
Drones
E. Coli Outbreak
Jaguar
Donald Trump
Corporate Reputation
Crowdstrike
Crisis Communication
Federal Government
Diversity Initiatives
Communications Industry
Boar's Head
Kellogg's
Walmart
Social Media
Costco
Corporate Communication
Crisis Management
Corporate Equality Index

Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (fmr. USC Annenberg, UNC Chapel Hill) and Steve Dowling (fmr. OpenAI, Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.The podcast offers two unique perspectives on communications theo... more

PublishesWeeklyEpisodes54Foundeda year ago
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BusinessMarketingNewsBusiness News

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Artwork for Communication Breakdown

Latest Episodes

When your CEO lands a New York Times profile to kick off your flagship conference, the headlines shouldn’t be about the National Guard.

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll analyze Salesforce CEO Marc Benioff’s... more

The headlines say outrage.

The data says: not a thing.

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll break down two cases where reputation was on the line — and how silence, when strategic, can say more than any stateme... more

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll dissect how companies are mistaking noise for signal—and paying the price. From the surprising data behind Jimmy Kimmel’s suspension fallout at Disney to the bot-fueled backl... more

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll mark the podcast’s one-year anniversary with a deep dive into two high-stakes moments in corporate communications. First, they break down Disney’s handling of Jimmy Kim... more

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Recent Guests

Gwyneth Paltrow
Actress and entrepreneur
Goop
Episode: Thank You For Your Interest In Transparency
Andre Schulten
Chief Financial Officer at Procter & Gamble
Procter & Gamble
Episode: Thank You For Your Interest In Transparency
Rob Jekielek
Managing Director at Harris Poll
Harris Poll
Episode: Breaking Down the 2025 Axios Harris Poll Reputation Rankings
Hannah Wong
Chief Communications Officer at OpenAI and Beyoncé superfan
OpenAI
Episode: Lessons from Beyoncé’s Grammy Wins
Robby Starbuck
Anti-woke provocateur
Episode: Diversity Critics Hit a Bullseye with Target
Ray Day
A representative from Stagwell Global, provider of the Harris Poll.
Stagwell Global
Episode: Diversity Critics Hit a Bullseye with Target
Dominic Carr
Chief Communications and Corporate Affairs Officer at Starbucks
Starbucks
Episode: Inside Starbucks’ Wildfire Relief Efforts

Hosts

Steve Dowling
Co-host with extensive experience in corporate communications, having worked with influential companies.
Craig Carroll
Co-host, educator, and researcher in communications, providing academic insights throughout discussions.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Narrative Contradiction
Q: What are some good examples to look at of consequences from narrative contradiction?
Consequences manifest in four significant ways: regulatory risk, investor pressure, reputation erosion, and operational paralysis.
Strategic Fidgeting—When Everything’s Important, and Nothing’s Urgent
Q: What's the signal that you've learned to watch for yourself that says, this isn't clarity, it's just restlessness?
For me, the red flag is complexity. When we feel we need to be busy, there's an instinct to just start adding stuff and it leads to unnecessary complexity.
Harvard Turns the Tables on Trump
Q: Could an institution like Columbia or UCLA or the University of Minnesota have been just as defiant and rallied the troops as effectively, or did it have to be Harvard?
The honest answer is probably not in the same way, but maybe in their own way.
Q2 Chaos and the 90 Day Review
Q: How much of a mindset shift should this be for CCOs?
It's less about making a dramatic reset and more about making a deliberate one, ensuring they are not just drifting.
Q2 Chaos and the 90 Day Review
Q: What's your defining lesson from the first quarter?
CCOs just can't afford to react, and need a structured way to reset and realign every single quarter.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
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Frequently Asked Questions About Communication Breakdown

What is Communication Breakdown about and what kind of topics does it cover?

The podcast provides an insightful examination of the strategies and tactics companies implement during high-profile crises and public relations initiatives. Hosts share analyses of current events and corporate communications, offering listeners an understanding of the intricacies behind major decisions made in the public sphere. Frequent discussions revolve around notable corporate responses to crises, branding challenges, and the evolving landscape of public expectations concerning transparency and social responsibility. With their expertise combined, the hosts bridge theoretical concepts with practical applications, making the podcast a valuable resource for PR professionals, marketing executives, and anyone interested in how corporation... more

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Which podcasts are similar to Communication Breakdown?

These podcasts share a similar audience with Communication Breakdown:

1. Up First from NPR
2. Ear Hustle
3. The Journal.
4. The Daily
5. TED Talks Daily

How many episodes of Communication Breakdown are there?

Communication Breakdown launched a year ago and published 54 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Communication Breakdown?

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What guests have appeared on Communication Breakdown?

Recent guests on Communication Breakdown include:

1. Gwyneth Paltrow
2. Andre Schulten
3. Rob Jekielek
4. Hannah Wong
5. Robby Starbuck
6. Ray Day
7. Dominic Carr

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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