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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.

PublishesMonthlyEpisodes18Foundeda year ago
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In this episode of Causonomics, Jo Causon speaks with Alison Jones, Chief Parts and Services Officer at Stellantis, about her 30-year career in the automotive industry and her leadership in advancing the circular economy within the company’s 2030 str... more

For this special podcast, published on Day Three of National Customer Service Week (Productivity, Growth & Innovation), Jo Causon is joined by Elaine Kerr,  CEO of DPDgroup UK. Elaine discussed her journey from sales executive to CEO, the importance ... more

On this week's episode of Causonomics, Jo Causon sits down with Chief Operating Officer and founding member of Octopus Energy, Jon Paull. Jon and Jo discuss Octopus' journey from disruptive start up to market leader in the UK energy sector, and how a... more

This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes.

Their conversation focuses on the customer of the digital age, what their expectations are, and how businesses can exceed these ex... more

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These podcasts share a similar audience with Causonomics:

1. The Rest Is Politics
2. Off Menu with Ed Gamble and James Acaster

How many episodes of Causonomics are there?

Causonomics launched a year ago and published 18 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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